W9115125QA0190001 Washer Dryer Questions and Answers.pdf

Solicitation: W91151-25-Q-A019-0001

Request for Information

Questions and Answers

1. Q: We would like to know if this is a brand-new contract OR if there is (was) an incumbent performing these services.

A: There is currently a contractor performing this requirement.

2. Q: If not brand new, could you please provide the current / previous contract number?

A: Ther current contract W91151-20-C-0012

3. Q: Is the National Appliance Service Technician Certification (NASTeC) requirement a hard/mandatory or soft/preferred requirement? We ask because it's not mandatory in the state of Texas and many very skilled and experienced technicians do not generally obtain it for that reason.

A: Please refer to 1.6.8 for personnel certification requirements. The NASTeC certification is preferred but if there is a certification that is equivalent a copy would need to be provided to the government.

4. Q: If the NASTeC is mandatory, can it be obtained within a certain period of time post-award? Perhaps within 60-90 days post award etc

A: Please refer to 1.6.8 for personnel certification requirements. The government is requesting all certifications to be provided per the deliverables schedule. The NASTeC certification is preferred but if there is a certification that is equivalent a copy would need to be provided to the government.

5. Q: Can you share the make and models of the washers and dryers?

A:

LTEE5ASP155TW01 (Speed Queen)

CET9100GQ (Whirlpool)

MLE22PRAYW/PT400L (Maytag)

MAT20MNAWW (Maytag)

MHN33PRCWW (Maytag)

MDE20MNAYW (Maytag)

MDG20MNAWW (Maytag)

MDE28PRCYW (Maytag)

MLE26PRBYW (Maytag)

CSP2970HQ (Whirlpool)

MLG26PRBWW (Maytag)

6. Q: In what year was the current inventory purchased? Is it predetermined when they will be replaced again?

A: The majority were purchased in 2019/2020. As for the replacement plan, they will be replaced by the government during either renovations of the building or at the 8-10 year life of the machine.

7. Q: When can we schedule a Site visit?

A: A site visit is scheduled for at 10:00 AM CDT on July 9th, 2025. Contractor will report to:

Building 40001, Room 203 575 S. Sherman Street USAG Fort Hood, Texas 76544-5028

An initial meeting will be held at building 40001. Once administrative matters have been addressed, movement to relevant buildings will begin. Due to the sheer volume of washer and dryers on Fort Hood, not all locations will be visited.

Q: Will the Government please remove all mention of evaluation area requirements and just require the offeror to submit recent and relevant (appliance) CPARS to ensure fair and inclusive competition that accurately reflects relevant contractor experience and performance?

A: No, the Government will not remove all mention of evaluation area requirements and how CPARS and past performance will be evaluated. Offerors shall provide the most recent three (3) CPARS evaluations for relevant contracts per solicitation. If a contractor does not have three (3) CPARS of similar / relevant contracts the Government will apply an Acceptable rating unless there are CPARS records of which the contractor did not have a minimum rating of “Satisfactory.”

8. Q: Please provide number of washers, dryers stack dryers and washer/dryer combos

A:

756 -Washer/dryer combos

1510 – Single load washers

105 – ADA washers

95 – ADA Dryers

828 – Dryer single load, electric

345 – Dryer single load, gas

251 – Dryer stacked, gas

186 – Dryer stacked electric

9. Q: Please provide the models of the above units.

A:

Washer Dryer Combo Electric – LTEE5ASP155TW01 (Speed Queen)

Washer Dryer Combo Electric – CET9100GQ (Whirlpool)

Washer Dryer Combo Electric – MLE22PRAYW/PT400L (Maytag)

Single Washer - MAT20MNAWW (Maytag)

Single Washer ADA – MHN33PRCWW (Maytag)

Single Dryer Electric – MDE20MNAYW (Maytag)

Single Dryer Gas – MDG20MNAWW (Maytag)

Single Dryer Electric ADA – MDE28PRCYW (Maytag)

Stacked Dryer Electric – MLE26PRBYW (Maytag)

Stacked Dryer Electric – CSP2970HQ (Whirlpool)

Stacked Dryer Gas – MLG26PRBWW (Maytag)

10. Q: Please provide the age of the units above.

A: This varies by building and type of machine, the majority is about 5 years old and there have been annual purchases as buildings were renovated or newly built.

11. Q: Can the Government clarify if there is a current vent cleaning contract that is separate from this appliance maintenance and repair contract? If so, what is the value of the contract and when does it expire? Is it the intent of the Government to combine these two contracts since there is a vent cleaning requirement on this contract?

A: Reference Section 5 for “Specific Tasks” of this contract. The intent of the government is for all task associated with this PWS will start at the beginning of the contract including duct cleaning for all systems.

12. Q: Since there is no vent cleaning CLIN, can the government please confirm what CLIN the offeror uses to price the vent cleaning requirements and cleaning requirements (PM CLIN?).

A: All preventative maintenance services will be priced under Preventative Maintenance (PM) and Assessment of equipment CLIN.

13. Q: Can the Government confirm what CLIN the offeror uses to price repair parts (Assume DMO CLIN?)

A: All DMO services will be priced under Demand Maintenance Orders (DMO) and Service Call Work orders CLIN.

14. Q: What is the Limit of Liability per machine for this contract?

A: Please refer to PWS para 5.1.7 Repair of Accidental Damage.

15. Q: Can the Government confirm the age of the washers and dryers? Assuming that the washers and dryers are out of the warranty period, can the government describe the anticipated machines replacement plan for this contract?

A: The majority were purchased in 2019/2020. As for the replacement plan, they will be replaced by the government during either renovations of the building or at the 8-10 year life of the machine.

16. Q: PWS 5.1.6 – What CLIN does the offeror price the machine numbering (Labeling)?

A: Will be priced under Preventative Maintenance (PM) and Assessment of equipment

CLIN.

17. Q: Evaluation factors: The solicitation states that the contractor shall provide the most recent three CPARs evaluations for relevant contracts. Can the Government confirm that these CPARs must be for appliance maintenance and repair contracts to effectively demonstrate the offerors ability to perform the requirements of this contract?

A: Offerors shall provide the most recent three (3) CPARS evaluations for relevant contracts per solicitation. If a contractor does not have three (3) CPARS of similar / relevant contracts the Government will apply an Acceptable rating unless there are CPARS records of which the contractor did not have a minimum rating of “Satisfactory.”

18. Q: Reference to Vent Cleaning, which CLIN will the offeror use to repair broken vent system motors, blowers, helper fans, or piping and such when discovered to be failing?

A: Demand Maintenance Orders (DMO) and Service Call Work orders CLIN.

19. Q: Can the Government provide the actual number of Service Calls?

A: We currently have approx. 900 service calls per year.

20. Q: Will the government provide an average Dollar amount for the repair parts used by previous contractor for PMs and the Repairs (DMOs)?

A: We currently have approx. 900 service calls per year. Please refer to PWS para 5.2.1 for PM requirements. Bid accordingly per PWS requirements.

21. Q: Will a site visit be scheduled?

A: A site visit is scheduled for at 10:00 AM CDT on July 9th, 2025. Contractor will report to:

Building 40001, Room 203 575 S. Sherman Street USAG Fort Hood, Texas 76544-5028

An initial meeting will be held at building 40001. Once administrative matters have been addressed, movement to relevant buildings will begin. Due to the sheer volume of washer and dryers on Fort Hood, not all locations will be visited.

23. Q: Is there a current service agreement in place? What is the current contract for?

A: There is currently a Washer and Dryer contract that provides PM and repair services to machines. See the answer to question two, for the current contract number.

24. Q: Age of the equipment?

A: This varies by building and type of machine, the majority is about 5 years old and there have annual purchases as buildings were renovated or newly built.

25. Q: Any manufacturer warranties?

A: They come with a 2-year warranty

26. Q: Will the service tech be required to be manufacture-certified?

A: No.

27. Q: What will be the government's competence requirements for technicians?

Any specific certification? Paragraph 5.1.1 requests to follow NADCA & NASTEC guidance only, but does not state clearly that these certifications will be required, which, for the SOW, we understand, should not be necessary.

A: Please refer to 1.6.8 for personnel certification requirements. The NASTeC certification is preferred but if there is a certification that is equivalent a copy would need to be provided to the government.

28. Q: Per paragraph 3.3.2, is the government expecting a full-time resident technician available on-site/ on-call for emergency repairs? Or will it be handled as defined in paragraph 5.3.1 Service Calls? If a resident tech will be required, what will the work schedule be?

A: There is no 3.3.2 on the PWS. Please refer to PWS para 5.3 Service call Work and all sub paragraphs and 1.6.4 Hours of Operation. This is a performance based requirement and it is the responsibility of the contractor to ensure DMOs, service calls and preventative maintenance is completed in accordance with the PWS.

29. Q: For the installation of new equipment, will duct and water hoses be issued by the government or provided by the contractor?

A: New equipment will be installed by the government.

30. Q: Will the gov provide for an allowance or a not-to-exceed allowance for the cost of parts defined in 5.2.1.2(5)? The price for these unforeseen parts that may need to be replaced is impossible to forecast accurately.

A: Minor components based on observation by contractor throughout service, otherwise please refer to 5.2.1.2(6).

31. Q: Can the government confirm that the quantity of equipment to be serviced at this point is 3,983 Units?

A: I’m showing an inventory of 4,076, this includes: barracks, laundromats, gyms, fire stations, BOQ on Fort Hood Main Cantonment, WFH and NFH and storage.

32. Q: Can I please schedule a walk-through inspection?

A: A site visit is scheduled for at 10:00 AM CDT on July 9th, 2025. Contractor will report to:

Building 40001, Room 203 575 S. Sherman Street USAG Fort Hood, Texas 76544-5028

An initial meeting will be held at building 40001. Once administrative matters have been addressed, movement to relevant buildings will begin. Due to the sheer volume of washer and dryers on Fort Hood, not all locations will be visited.

33. Q: Can you please clarify what if any scheduled maintenance is required for the 600+ machines located in Storage Clamshell?

A: These units are designated as float stock and are not subject to scheduled maintenance; they will be serviced by the DPW Washer and Dryer Services Contractor as they are put into operation.

34. Q: Regarding the machines stored in the storage clamshell, what is their planned use and is there any planned or scheduled installation, or movement of them?

A: This is our float stock and will be placed into operation as needed by the contractor.

35. Q: Can you please share how many machines are currently not working?

A: We currently have approx. 60 open DMOs.

36. Q: Can you please share how many machines have required repair in the last 90 days, were any error codes reported, and what is the nature of each service request for that period?

A: There was a total of 534 service calls completed in the last 120 days, top common repairs were tub rollers (108), repair or replace lid lock (57) reset machine or breaker (54), and replaced or cleared pump (45).

37. Q: How many washing machines have required replacement of their mother boards since purchase?

A: Since 2020 there have been approx. 100 control boards replaced.

38. Q: Are all machines listed in the TE-A inventories current and properly functioning?

A: Yes, it is current. We currently have approx. 60 open DMOs for repairs.

39. Q: Are there any known performance issues or frequent failure trends by brand/model?

A: No trends noted.

40. Q: Will the contractor be responsible for repairing or replacing missing/broken machine placards and numbers (ref: TE-D)?

A: Yes, please refer to PWS para 5.1.6 Machine Numbering.

41. Q: Is the government expecting repair/parts costs to be firm-fixed or billed as actuals under the DMO scope?

A: Firm Fixed.

42. Q: Are quarterly PMs expected to include disassembly or deep cleaning of internal components?

A: Refer to PWS para 5.2.1 Preventative Maintenance.

43. Q: For Demand Maintenance Orders (DMOs), is the contractor responsible for parts, or will the government furnish parts (GFP)?

A: Contractor is responsible for parts refer to PWS para 4.3.1. Parts and Materials.

44. Q: What is the average volume of service calls per month, by zone (Main Cantonment, North Fort, etc.)?

A: The average volume of service calls for NFH is approx. 12 per month and approx. 85 per month for Main Cantonment (Data reflecting 2023 to current).

45. Q: Are emergency calls (e.g., within 4 hours) common, and is after-hours service expected or optional?

A: Historically it is very rare to have an emergency call for this requirement. However, it is expected to meet the emergency calls requirement if needed. IAW PWS para 5.3 Service call Work and all sub paragraphs.

46. Q: Is staging/storage space available for tools and spare parts on post?

A: Contractor staging space for tools and spare parts is at bldg. 87030 located at 456 Martin Dr. on the east side of the bldg.

47. Q: Are contractors expected to check in/out daily with building POCs or only for certain locations? If so, what locations?

A: Refer to PWS para 5.1.8 Coordination with Facility Personnel.

48. Q: Are escort requirements in place for any buildings or zones (e.g., restricted barracks or schools)? If so, what locations?

A: Refer to PWS para 5.1.8 Coordination with Facility Personnel.

49. Q: What system (if any) is used for submitting PMs, DMOs, QC reports—is simple email okay?

A: Reports being sent by contractors can be sent via email. Refer to TE-F Deliverable Schedule.

50. Q: Will the COR provide a template or require a specific format for the quarterly TE-A updates and machine reports (TE-C)?

A: Per PWS para 5.1.6.1, the contractor will complete TE-C and forward it to the COR, who will use it to update TE-A and maintain the accuracy and currency of the machine report.

51. Q: Is barcode or QR machine tagging required or acceptable in addition to placard labeling (ref: TE-D)?

A: The government owns the machines, any additional tagging/labels added by the contractor shall be at contractors’ cost and be removed upon completion of the contract.

52. Q: Are specific OSHA/NADCA/NASTeC certifications required for all personnel, or is one certified technician sufficient per crew?

A: Please refer to 1.6.8 for personnel certification requirements. Certifications identified are preferred but if there is a certification that is equivalent a copy would need to be provided to the government.

53. Q: What PPE or chemical handling procedures require specific HAZMAT coordination (ref: TE-E)?

A: Refer to PWS para 4.3.2 Hazardous Materials.

54. Q: Can the government confirm whether it will reimburse for replacement parts at cost plus markup, or must all materials be included in the fixed price?

A: All materials will be included in the firm fixed CLINs.

55. Q: Is there a minimum labor hour expectation or cap for billing under each CLIN, especially for DMO services?

A: No minimum or cap, each CLIN is a firm fixed amount. Refer to PWS para 5.4.1 Maintenance Report.

56. Q: Are vehicles subject to any special insurance or decals not outlined in the PWS but required for access (ref: TE-F deliverables)?

A: No, refer to PWS para 1.6.12 Identification of Contractor Employees and 1.21.2 Contractor Vehicle Identification.

57. Q: Will the COR accept partial invoice payment based on completed zones or require full completion prior to monthly invoicing?

A: This is a firm fixed priced contract and will be billed on a monthly basis.

58. Q: Will there be a phase-in period for inventory reconciliation, technician onboarding, or system setup before the 12 August 2025 start date?

A: No this requirement does not call for a phase-in or phase-out period.

59. Q: Can the incumbent contractor provide access to past service logs or failure data for trend analysis?

A: The data is proprietary to the contractor and is not obligated to share it.