W90BRJ19R0005_OPM-SANG_O&M.pdf

CODE

(Hour)

PAGE(S)

until local time

X

A X B X C

D

EX

X G F 108

109 - 115 X H 116 - 121

RATING PAGE OF PAGES

7. ISSUED BY

(Date)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Previous Edition is Unusable 33-134 STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA FAR (48 CFR) 53.214(c)

1 121

(If other than Item 7)

15A. NAME 16. NAME AND TITLE OF PERSON AUTHORIZED TO

AND

ADDRESS

SIGN OFFER (Type or print)

OF

OFFEROR

AMENDMENT NO. DATE

15B. TELEPHONE NO (Include area code) 17. SIGNATURE15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

18. OFFER DATE

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

2. CONTRACT NO.

W90BRJ 8. ADDRESS OFFER TO

See Item 7

9. Sealed offers in original and copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR INFORMATION

CALL:

A. NAME (NO COLLECT CALLS)

11. TABLE OF CONTENTS

SOLICITATION/ CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/ COSTS

2 - 22

X I CONTRACT CLAUSES

DESCRIPTION/ SPECS./ WORK STATEMENT X

PACKAGING AND MARKING

23 - 84 J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

85 - 86 87 - 90

X K

REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

CONTRACT ADMINISTRATION DATA 91 - 93 X

SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror) 94 - 99 X M

L INSTRS., CONDS., AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments

AMENDMENT NO. DATE

to the SOLICITATION for offerors and related documents numbered and dated):

FACILITY

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period

SOLICITATION, OFFER AND AWARD

X

(X) SEC. DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

EMAIL:TEL: (Signature of Contracting Officer)

CODE CODE

B. TELEPHONE (Include area code) C. E-MAIL ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c)( ) 41 U.S.C. 253(c)( ) (4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

PART IV - REPRESENTATIONS AND INSTRUCTIONS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

100 - 106

PART II - CONTRACT CLAUSES

U.S. ARMY PROGRAM MANAGER - SANG

ATTN: AMCPM-CONTRACTING DIVISION

UNIT 61304

APO AE 09803-1304 966-11-498-2480 X 448-7186

966-11-498-2480 X 448-7648FAX:

TEL:

FAX:

TEL:

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

6. REQUISITION/PURCHASE NO.5. DATE ISSUED

26 Dec 2018

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

[ X ]

3. SOLICITATION NO.

W90BRJ19R0005

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 10 Months Facilities and Operations Services

FFP

Service to be provided IAW the Performance Work Statement and all attachments.

FOB: Destination

PSC CD: S216

NET AMT

0002 10 Months Housing Service

FFP

Service to be provided IAW the Performance Work Statement and all attachments

0003 Job Unscheduled Services

COST

This CLIN is for Unscheduled services not included in normal maintenance requirements. The labor cost for unscheduled services shall be computed by using the esablished hourly labor rates provided by the contractor. Contractor will bill monthly IAW with work performed for the month.

ESTIMATED COST

0004 Job Renovation

COST

Renovations Services IAW Section C.4 ,the Performance Work Statement and all attachments

0005 10 Months Supply Services

FFP

0006 10 Months Transportation Services

FFP

0007 10 Months Saudi Government Liason Servcices

FFP

0008 10 Months KKA Security Services

FFP

0009 10 Months Recreation Service

FFP

0010 10 Months OPTION Recreation Services Shop (Base Period)

FFP

Service to be provided IAW the Performance Work Statement and all attachments.

0011 Job Defense Base Act (DBA) Insurance

COST

Defense Base Act (DBA) Insurance

0012 Job Value Added Tax (VAT)

COST

Value Added Tax (VAT) 5%

0013 2 Months Transition Period

FFP

CLIN 0013 is a proposed value for O&M services during the transition period.

The transition period is scheduled for 60 days from the award of the contract. The contractor may adjust the transition period to make it shorter or longer depending on the contractors’ ability to staff the workforce. The unit price for the transition period shall be the total price of the transition, divided by the total months of the transition period.

1001 12 Months OPTION Facilities and Operations Services

FFP

Service to be provided IAW the Performance Work Statement and all attachments.

1002 12 Months OPTION Housing Service

FFP

1003 Job OPTION Unscheduled Services

COST

This CLIN is for Unscheduled services not included in normal maintenance requirements. The labor cost for unscheduled services shall be computed by using the esablished hourly labor rates provided by the contractor. Contractor will bill

1004 Job OPTION Renovation

COST

Renovations Services IAW Section C.4 ,the Performance Work Statement and all

1005 12 Months OPTION Supply Services

FFP

1006 12 Months OPTION Transportation Services

FFP

1007 12 Months OPTION Saudi Government Liason Servcices

FFP

1008 12 Months OPTION KKA Security Services

FFP

1009 12 Months OPTION Recreation Service

FFP

Service to be provided IAW the Performance Work Statement and all attachments

1010 12 Months OPTION Recreation Services Shop (Option1)

FFP

1011 Job OPTION Defense Base Act (DBA) Insurance

COST

Defense Base Act (DBA) Insurance

1012 Job OPTION Value Added Tax (VAT)

COST

Value Added Tax (VAT) 5%

2001 12 Months OPTION Facilities and Operations Services

FFP

2002 12 Months OPTION Housing Service

FFP

2003 Job OPTION Unscheduled Services

COST

This CLIN is for Unscheduled services not included in normal maintenance requirements. The labor cost for unscheduled services shall be computed by using the esablished hourly labor rates provided by the contractor. Contractor will bill

2004 Job OPTION Renovation

COST

Renovations Services IAW Section C.4 ,the Performance Work Statement and all

2005 12 Months OPTION Supply Services

FFP

2006 12 Months OPTION Transportation Services

FFP

2007 12 Months OPTION Saudi Government Liason Servcices

FFP

2008 12 Months OPTION KKA Security Services

FFP

2009 12 Months OPTION Recreation Service

FFP

2010 12 Months OPTION Recreation Services Shop (Option2)

FFP

2011 Job OPTION Defense Base Act (DBA) Insurance

COST

Defense Base Act (DBA) Insurance

2012 Job OPTION Value Added Tax (VAT)

COST

Value Added Tax (VAT) 5%

3001 12 Months OPTION Facilities and Operations Services

FFP

3002 12 Months OPTION Housing Service

FFP

3003 Job OPTION Unscheduled Services

COST

This CLIN is for Unscheduled services not included in normal maintenance requirements. The labor cost for unscheduled services shall be computed by using the esablished hourly labor rates provided by the contractor. Contractor will bill

3004 Job OPTION Renovation

COST

Renovations Services IAW Section C.4 ,the Performance Work Statement and all

3005 12 Months OPTION Supply Services

FFP

3006 12 Months OPTION Transportation Services

FFP

3007 12 Months OPTION Saudi Government Liason Servcices

FFP

3008 12 Months OPTION KKA Security Services

FFP

3009 12 Months OPTION Recreation Service

FFP

3010 12 Months OPTION Recreation Services Shop (Option 3)

FFP

Service to be provided IAW the Performance Work Statement and all attachments.

3011 Job OPTION Defense Base Act (DBA) Insurance

COST

Defense Base Act (DBA) Insurance

3012 Job OPTION Value Added Tax (VAT)

COST

Value Added Tax (VAT) 5%

4001 12 Months OPTION Facilities and Operations Services

FFP

4002 12 Months OPTION Housing Service

FFP

4003 Job OPTION Unscheduled Services

COST

This CLIN is for Unscheduled services not included in normal maintenance requirements. The labor cost for unscheduled services shall be computed by using the esablished hourly labor rates provided by the contractor. Contractor will bill

4004 Job OPTION Renovation

COST

Renovations Services IAW Section C.4 ,the Performance Work Statement and all

4005 12 Months OPTION Supply Services

FFP

4006 12 Months OPTION Transportation Setvices

FFP

4007 12 Months OPTION Saudi Government Liason Servcices

FFP

4008 12 Months OPTION KKA Security Services

FFP

4009 12 Months OPTION Recreation Service

FFP

4010 12 Months OPTION Recreation Services Shop (Option 4)

FFP

Service to be provided IAW the Performance Work Statement and all attachments.

4011 Job OPTION Defense Base Act (DBA) Insurance

COST

Defense Base Act (DBA) Insurance

4012 Job OPTION Value Added Tax (VAT)

COST

Value Added Tax (VAT) 5%

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

Operations and Maintenance Performance Work Statement

Table of Contents

General Information

SECTION C.1. Facilities and Operations Services SECTION C.2. Housing Services SECTION C.3. Unscheduled Services SECTION C.4. Renovation SECTION C.5. Supply Services SECTION C.6. Transportation Services SECTION C.7. Saudi Government Liaison Services SECTION C.8. KKA Security Service SECTION C.9. Recreation Services SECTION C.10. Recreation Services Shop Option

Exhibits

Exhibit 1 Recreation Services Areas, and Grounds Maps Exhibit 2 Government Furnished Property (GFP) Exhibit 3 Transportation Consolidated Tool Kit Exhibit 4 Vehicle Daily Inspection Checklist Exhibit 5 Historical O&M Performance Exhibit 6 List of Maintained vehicles Exhibit 7 Vehicle Preventive Maintenance Checklists Exhibit 8 List of Residential and Office Villas Exhibit 9 Sand Filter Integrity Test Exhibit 9.1 Water Quality Requirements for Aquatic Venues Exhibit 10 Senior Pool Exhibit 10.1 Locker Room Jacuzzi Exhibit 10.2 Senior Jacuzzi Exhibit 10.3 Main Pool Exhibit 10.4 Wading Pool Exhibit 10.5 Pool Jacuzzi Exhibit 11 TB MED 575 Exhibit 12 VSP Op Manual Exhibit 13 CG Safety Device Exhibit 14 ASA Softball Rules Exhibit 15 Basic Flag Football Rules Exhibit 16 Fitness Equipment List

GENERAL INFORMATION

1. General. The following paragraphs of this section provides general information to assist the Contractor in the overall performance of the contract.

2. Resources. Contractor shall provide all necessary personnel, supervision, management, and quality control in support of the Office of the Program Manager –Saudi Arabian National Guard (OPM-SANG).

3. Contractor shall be required at his own cost and expense to obtain housing facilities and utilities for contract personnel working in the performance of this contract. Contractor shall ensure the housing facilities are furnished and have appliances. Contractor shall ensure the living conditions are in accordance with CENTCOM Clause 952.222-0001 – https://ctip.defense.gov/Portals/12/Documents/CJTSCC%20Acquisition%20Instruction%20(AI)%20-- %2008%20Sep%2014.pdf

4. Facility Inspections. Contractor shall inspect his personnel living facilities monthly to ensure the facilities remain in compliance with CENTCOM Clause 952.222-0001. The Government will conduct random inspections as needed.

5. Prohibition against Human Trafficking, Inhumane Living Conditions, and Withholding of Employee Passports.

Maintenance of the living facilities is the contractor’s responsibility and at his own cost and expense.

6. Contractor, including any subcontractor is reminded of the prohibition contained in Title 18, United States Code, Section 1592, https://www.gpo.gov/fdsys/pkg/USCODE-2011-title18/pdf/USCODE-2011-title18-partI-chap77-sec1592.pdf against knowingly destroying, concealing, removing, confiscating, or possessing any actual or purported passport or other immigration document, or any other actual or purported government identification document, of another person, to prevent or restrict or to attempt to prevent or restrict, without lawful authority, the person’s liberty to move or travel, in order to maintain the labor or services of that person, when the person is or has been a victim of a severe form of trafficking in persons.

7. Contractor shall only hold employee passports and other identification documents discussed above for the shortest period of time reasonable for administrative processing purposes.

8. Contractor shall provide all employees with a signed copy of their employment contract, in English as well as the employee’s native language that defines the terms of their employment/compensation.

9. Contractor shall not utilize unlicensed recruiting firms, or firms that charge illegal recruiting fees.

10. Contractor shall be required to provide adequate living conditions (sanitation, health, safety, living space) for their employees.

11. Contractor shall comply with international laws regarding transit/exit/entry procedures, and the requirements for work visas. Contractor shall follow all Host Country entry and exit requirements.

12. Contractor has an affirmative duty to advise the Contracting Officer (KO) if they learn of their employees violating the human trafficking and inhumane living conditions provisions contained herein. Contractor is advised that contracting officers and/or their representatives will conduct random checks to ensure contractors and subcontractors at all tiers are adhering to the law on human trafficking, humane living conditions and withholding of passports.

13. Contractor agrees to incorporate the substance of this clause, including this paragraph, in all subcontracts under his contract.

14. The housing for the contracted employees shall be clean and sanitary. Each employee’s living quarters shall have an operational air conditioner and heater. Contractor shall provide restroom facilities to allow each employee to shower daily, and use the toilets as needed. Contactor shall provide a sufficient amount of refrigerators/freezers.

No Government Furnished Property (GFP) refrigerators and freezers will be provided.

15. Project Management. Contractor shall perform all related administration services necessary to meet the minimum requirements of this Performance Work Statement (PWS), comply with Government approved quality control plan, upkeep shop operations, ensure property control measures are in place and provide the equipment and real property maintenance as per manufacture’s recommendations to include KSA and US Government regulations, codes, laws, technical manuals, and manufacturer’s instructions and recommendations relevant to the services being performed.

16. Administrative Section. Contractor shall maintain an administrative section consisting at a minimum of a Project Manager (PM), a Facilities Engineer, and a Quality Control (QC) Manager, to provide oversight and ensure approved quality control plan. These individuals shall provide supervision of overall contract performance and administration functions by liaising with the COR and the Government’s project management, and by performing employee selection, retention, training and discipline. The contractor PM shall maintain and ensure proper records of maintenance associated tasks in each general area listed in this PWS.

17. Government Observations. Government Contracting Officer (KO), COR, and designated personnel may observe the contractor operations. Contractor shall provide assistance and information for these observations, as requested by Government personnel. Any observations by Government personnel other than the KO, designated representative, or other quality assurance personnel are only informational and shall not result in any additional cost or payment action under this contract.

18. Government Furnished Property (GFP). Contractor shall be accountable for GFP property. Contractor and COR shall jointly prepare an itemized inventory of all equipment and tools provided by the government for the performance of this contract. The inventory shall be performed 15 days after contract award and shall include item description (nomenclature), quantity, condition and replacement estimated cost. The inventory of GFP shall begin within 15 days after contract award. Upon 100% completion of the GFP inventory it shall be incorporated into the contract agreement. The contractor shall protect all GFP records and shall have a single point of contact (POC) of all GFP records.

19. Contractor Liability for Government Property. The loss of Government property that is the result of willful misconduct or lack of good faith on the part of the Contractor's managerial personnel repairs or replacement of government property shall be at the expense of the contractor.

20. The Contractor’s managerial personnel shall ensure adequate operations and training for all mobile and stationary GFP utilized to perform this contract. Only the KO will make the final determination about contractor-caused damages to GFP. If the contractor disagrees with the KO decision then the Contractor may make a claim as described per contract clauses.

21. Computerized Maintenance Management System (CMMS). Contractor shall provide all software, hardware, and network infrastructure necessary to develop a CMMS database capable of generating customized reports. CMMS system shall be capable to store and utilize information concerning:

a. Record of all US Government property and equipment, its maintenance history, downtime, and projected lifecycle, to include but not limited to OPM-SANG

b. All OPM Villas and Grounds Listing

c. Government Furnished Property (GFP)

d. All work orders

e. Parts and part inventories

f. Purchasing and cost accounting data

g. Supplier and vendors information

h. Labor records

i. Furniture and other OPM-SANG property

j. Any other specific equipment/vehicles/property required to be tracked by regulation or as request by the

KO.

22. The CMMS system shall link all facilities and housing activities on Eskan Village to include but not limited to the work order control section, furniture inventory, major building components, spare parts, and supplies located in Khasm-Al-An (KAA) warehouses, housing office, and other sections as required by the KO to enable these actions.

a. CMMS User Training. Contractor shall provide the training necessary for approximately 10 government and contractor personnel users. The training shall occur immediately after the CMMS database is installed.

b. CMMS System Maintenance. Contractor shall provide CMMS system maintenance, support, and upgrades for the entire duration of the contract.

c. CMMS Software License. Contractor shall release all software licenses to the Government after the software is installed.

d. System Compliance. Contractor shall ensure CMMS system that has a Government Certificate of Noteworthiness and is compliant with OPM-SANG’s Network infrastructure.

23. Handling of Hazardous Materials (HAZMAT). Contractor shall comply with local Saudi Arabia laws in handling HAZMAT materials.

24. Contractor Performance Assessment Reporting System (CPARS). The contractor’s performance of this contract shall be reported to the CPARS. The Government is required to report contractor performance in the CPARS system in contracts valued over $1,000,000.00. The contractor can obtain all information regarding CPARS at:

http://www.cpars.csd.disa.mil/cparsmain.htm

Section C.1 FACILITIES AND OPERATION SERVICES

C.1.1 Facilities and Engineering Services. Contractor shall provide all personnel and supervision necessary to ensure facility repair and maintenance is performed in a manner that allows for clean, safe, and quality living conditions. Contractor shall maintain and repair equipment and facilities following the manufacturers’ recommendations, requirements, and conforms to all acceptable United States commercial norms and standards.

Contractor shall comply with the most current edition of EM 385-1-1, The United States Army Corps of Engineers Safety and Health Requirements Manual https://www.usace.army.mil/Safety-and-Occupational-Health/Safety-and- Health-Requirements-Manual/

C.1.2 Scheduled Maintenance. Contractor shall provide all scheduled maintenance support for the facilities at Exhibit 9 and associated grounds listed at Exhibit 1. Services shall also include interior and exterior electrical, water, and sewer as well Preventive Maintenance Schedule.

C.1.3 Cleaning Vacant Units. This includes, but is not limited to, removing dust, cobwebs and debris from counters, blinds and floors and any stains in the toilets.

C.1.4 Emergency Maintenance. Contractor shall provide 24-hour emergency maintenance and repair services to respond to emergency work orders. Contractor shall provide the personnel emergency response roster with all contact information to the COR daily also when is requested by KO.

C.1.5 Production and Work Order Control Section. Contractor shall have a central POC for receiving all service/work order requests. Service/Work orders shall be received by telephone, e-mail, or in person. If approved by KO, the contractor may use an answering service from 2130 to 0530 hours on normal business days and weekends. The contractor shall notify each customer and provide the emergency work/service update status.

Contractor shall obtain the COR approval in writing prior to performing any work orders on an OPM SANG facility or any other facilities.

C.1.6 Contractor shall provide a clerk to process work orders who is fluent in written and spoken English. The clerk shall enter all completed work orders using the features of the CMMS database. The contractor shall provide to the work order section all data necessary to complete work order entries to include all labor, cost, equipment and materials used, start and completion times and the current status.

C.1.7 Contractor shall be capable to classify and handle emergency, urgent, and routine work requests as identified in the PWS. Each category of work must have a minimum resolution time constraint as identified in this section of the PWS. The Contractor shall develop comprehensive written procedures and guidelines to implement a work order system to ensure all work is performed in accordance with (IAW) standard commercial practices, manufacturer's recommendations, the PWS, and all Saudi Arabian applicable rules and regulations. Services include, but is not limited to maintenance, repair, and replacement of parts, facilities, and equipment.

C.1.8 At a minimum, all work orders shall be completed within the following timelines unless otherwise specified by the COR or KO:

C.1.8.1 Priority No. 1 – Emergency. Emergency work takes priority over all other work and requires immediate action regardless of when the priority 1 work order is issued, including overtime or diverting craftsmen from other jobs, if necessary, to cover the emergency. Work shall be classified as emergency when it consists of correcting failures/problems constituting an immediate danger to life, safety, health, mission, security, utility infrastructure or property. Contractor shall respond to all priority 1 work orders within 30 minutes during duty hours or 1 hour during non-duty hours. Work shall continue until the emergency is alleviated.

C.1.8.2 Priority No. 2 – Urgent. Work required of correcting a condition or problems that could lead to facilities damage or that could become an emergency or may affect morale. Contractor shall respond within 1 working day and complete within 3 working days.

C.1.8.3 Priority No. 3– Routine. Work, which is necessary to eliminate conditions, which continue to be an inconvenience, or minor problem. Contractor shall respond within 7 working days and complete within 10 working days.

C.1.9 Work Order System. Contractor shall provide a work order numbering system to control all work per each category of work orders (Emergency, urgent, and routine).

C.1.10 Work Order Forms. Contractor shall provide standardized work order forms that indicate number and type of work order, date and time of request or initiation, date and time of completion, description of work, facility or unit number, and material used on each work order. All work orders shall be signed by the occupant’s upon completion.

C.1.11 Work Order Log. Contractor shall maintain a work order log which indicates the following information: job order number, time and date of receipt, facility number, requesting person, requesting person’s telephone number, brief description of work, classification (emergency, urgent, or routine), and date and time of completion. This information shall be maintained in the CMMS and shall be readily available to the Government at all times.

Contractor shall submit a weekly work order status report.

C.1.12 The report shall indicate the type work, priority level, the response time, completion time, whether it was completed within the required timeframe, reasons for delays, actions being taken to complete the work (if not complete), list and cost of materials used, break down of labor hours per trade and skills.

C.1.13 Coordination with Occupants. Contractor shall coordinate the repair with the occupant and with the COR if the occupants must be relocated during the repairs.

C.1.14 Occupied Units. Except in an emergency, contractor personnel shall not enter occupied quarters unless requested by the occupant, an adult member 18 years or older, or if the occupant’s family is at home. If the occupant’s family is not at home, an adult who is responsible for the quarters during the occupant’s absence must be present. Contractor shall coordinate operations with the occupant at least 1 business day prior to start work the repair. Contractor shall coordinate with the occupant for morning or afternoon time frame of repair in responding to the service call. Contractor shall provide a female escort to be with his maintenance personnel at facilities that have female resident. If delays prevent the service technician from arriving during the designated time frame, the contractor shall notify the occupant and provide an alternate schedule. If the occupant is not home at the appointed time for access, contractor shall leave a written message notifying the occupant of the missed appointment. The message shall include the date and time of the attempted access. The message shall inform the occupant how to reschedule the requested work. Contractor shall supply the COR with a copy of the missed appointment message and annotate the work order log. If an appointment has been established and the occupant is a “no show” contractor shall schedule 1 more appointment to complete the work order. If unsuccessful, contractor shall refer the work order to the COR for permission to cancel.

C.1.15 Identifying Unusual or Uncustomary Work. The contractor shall identify all work orders received for works outside of the scope of this PWS. All work orders identified to be outside of the scope of this PWS shall be approved by KO. At a minimum the work order request with an identified workforce, hours required, parts required, and cost will be presented to the KO for review and approval/disapproval.

C.1.16 Maintain Facility Maintenance Files. Contractor shall maintain a facility maintenance folder for each villa/facility and shall place a copy of each completed job order accomplished in chronological order. The Government requires access to these files at any time or on short notice and they shall be made available during the term of the contract. The files are the property of the Government and may not be removed from the designated premises.

C.1.17 Cannibalization. Parts from one unit are not to be used in another unit unless the contractor is directed by the KO. Contractor shall be responsible for completing all open work orders.

C.1.18 Engineering Draftsman and Technical Librarian Services. Contractor shall maintain records of all engineering plans and specifications for all OPM SANG facilities. This includes plans, as-built reference drawings, Computer Assisted Design and Drafting (CADD) files (both on computer and removable media) and historic plans of USG controlled installations on KAA and Eskan Village. Contractor shall utilize AutoCAD or similar compatible software in managing all engineering drawings.

C.1.19 Self-Help. Contactor shall not perform resident self-help tasks unless approved by the COR and/or KO.

C.1.20 Carpentry. Carpentry works will require at a minimum but are not limited to maintenance, repair, install, replace, and fabrication of interior and exterior wood and plaster structures and all types of finishes including all walls, doors, windows, cabinets, carpeting and vinyl and tile flooring, and ceilings.

C.1.21 Masonry. Masonry works will require at a minimum but are not limited to maintenance, repair, and replace concrete and brick facilities, sidewalks, and wall tile, and floor surfaces.

C.1.22 Locksmith Services. Contractor shall provide a certified professional locksmith who is fully equipped with all necessary equipment, tools, and manuals to open various locks, biometric locks, and safes in a non-destructive manner.

C.1.22.1 The locksmith shall maintain, repair, fabricate, and install all types of security devices including cylinder locks, mortise locks, deadbolt locks, combination locks, rim locks, padlocks, electric locks, card key locks, biometric locking devices, time locks, cipher locks, safes, vaults, arms room locks, and alarm locks throughout the OPM SANG at Eskan and KAA area.

C.1.22.2 The locksmith shall maintain and adjust, as required, panic hardware and other slide bolt systems used throughout buildings and other facilities.

C.1.22.3 The locksmith shall ensure safekeeping of master keys, codes, combinations, and charts identifying locations of locks, and similar items. This includes offices, villas, recreational facilities, and facilities identified in Exhibit 1.

C.1.22.4 The locksmith shall order tools, locks, lock parts, keys and key blanks. Maintain complete accountability and stock of materials, lock, and lock parts, keys electrical and electrical components in the CMMS system.

C.1.23 Electrical Works. Electrical works shall require at a minimum but are not limited to maintenance, repair, replace, and install exterior and interior electrical systems and fire alarm systems, low and high voltage systems.

Area of responsibility includes but is not limited to transformers, conduit and feeder circuits, outlets, switches, motors and pumps, and appliance repair. This includes replacing of street and parking lot light bulbs within OPM SANG offices and surrounding grounds. Contractor shall provide electrician capable to operate and maintain electrical generators.

C.1.24 Plumbing. Plumbing works shall require at a minimum but are not limited to maintenance, repair, and replace interior and exterior plumbing systems and associated components like household systems, potable and irrigation water systems, sewers and storm drains.

C.1.25 Metal works. Metal works shall require at a minimum but are not limited to maintenance, repair, replace, fabricate, and install parts or complete metal assemblies and installation. Work includes but is not limited to forming, cutting, grinding, drilling and welding (gas or electric arc) for all types of metal work and sheet metal work.

C.1.26 Painting. Painting works shall require at a minimum but are not limited to interior and exterior painting including surface preparation of steel, wood, walls, and ceiling surfaces finishes.

C.1.27 Heating, Ventilation and Air Conditioning (HVAC). HVAC works shall require at a minimum but are not limited to maintenance, repair, replace, and installing heaters, vents, and air conditioners. Contract shall perform preventive maintenance as per manufacturer’s requirements and recommendations. Air conditioning filters in the office villas/facilities shall be cleaned and serviced every 3 months.

C.1.28 Appliances. Appliance works shall require at a minimum but are not limited to maintenance, repair, replace, and installing freezers, refrigerators, stoves (including ducts, hoods, and exhaust fan covers), washers, dryers, dishwashers, garbage disposals, microwave ovens, water dispensers, and water heaters. Contractor shall perform preventive maintenance as per manufacturer’s requirements and recommendations.

C.1.29 Each residential villa contains, at a minimum, one of the following items: refrigerator, stove (including ducts, hoods, and exhaust fan covers), washer, dryer, dishwasher, garbage disposal, and microwave oven. Each residential villa contains one or more water dispensers and water heaters.

C.1.30 Each office/villa contains, at a minimum, one of the following items: refrigerator, garbage disposal, and microwave oven. Each office villa contains one or more water dispensers and water heaters.

C.1.31 Heavy Equipment Operation. Contractor shall be capable to operate both military and civilian heavy equipment like a backhoe, scoop loader, crane, trenching machine, forklift, and compaction equipment. Contractor personnel operating such equipment shall be able to follow blueprints that depict buried utilities and earthwork requirements.

C.1.32 Sewer Lines. Contractor shall repair all sewer lines located on Government property from the building interior to the city sewer main. Contractor shall repair any damage to any area impacted by O&M works within 2 working days bringing the Government property back to its original condition unless the condition is requested to be changed in writing by the KO.

C.1.33 Water Lines. Contractor shall repair water supply systems from the building interior up to the city water main line. The city water main line will be the responsibility of others. Contractor shall repair any damages to any area impacted by O&M works within 2 working days bringing the Government property back to its original condition unless the condition is requested to be changed in writing by the KO.

C.1.34 Ground Water Tanks. Contractor shall maintain a constant water level in the domestic ground tank located in the vicinity of the Eskan Community Club and the Eskan Breezeway between 1.85 and 2.00 meters deep. If water level drop beneath minimum level, contractor shall obtain potable water from an approved source outside Eskan Village (Sources will be provided to the contractor). Contractor may be required to provide water to residential and office villa water tanks on an as needed basis should an emergency shortage of water occur for any reason.

C.1.35 Contractor shall check chlorination levels for all OPM-SANG and shared recreational facilities 7 days per week. Contractor shall adjust chlorination levels necessary to ensure compliance with US Army Public Health Command Guidelines, https://phc.amedd.army.mil/topics/workplacehealth/ih/Pages/Regulations-and-Policy.aspx C.1.36 Contractor shall maintain records of these daily inspections.

C.1.37 Electrical System. Contractor shall be responsible for electrical systems and all electrical components including panels, breakers, weather head and mast, and conductors located on Eskan Village supporting facilities under Exhibit 1. Contractor shall also be responsible for electrical systems throughout the housing unit, including breakers and service entrance panel.

C.1.38 Telephone and Cable TV Lines. Contractor shall repair interior telephone/Cable TV jacks and lines up to the facilities outside connection.

C.1.39 Utility Outages. Contractor shall notify the KO of scheduled utility outages at least 5 calendar days before the scheduled outages. The KO will notify the Contractor at least 2 calendar days before a Government scheduled utility outage. When necessary for the contractor to interrupt utilities for maintenance, the contractor shall notify the KO and/or COR who will notify all affected occupants before the utilities outages and interruption.

C.1.40 Occupant Damages. Contractor shall notify the COR within 2 hours for any occupant abuse. The COR will determine validity of all suspected occupant abuse of facilities beyond fair wear and tear. Contractor shall provide the COR a written cost estimate of repairs for all validated occupant damages above and beyond fair wear and tear.

This estimate shall be provided within 2 working days.

C.1.41 Street Lights. Contractor shall conduct monthly inspection of street lights in OPM SANG areas, prepare reports and turn in required work orders to the COR.

C.1.42 Disaster Response Work. Contractor shall be available to assist the Government to repair and restore property that is damaged. The KO shall determine the emergency actions necessary to protect Government and personal property and shall direct the contractor to perform the emergency work necessary, taking into consideration the safety of personnel and occupants.

C.1.43 Use of Toxic/Hazardous Materials (HM). Contractor shall provide written notification to the KO or COR of any HM required to perform the contract. In the event HM will be used in the execution of the contract, the Contractor shall provide a list of materials, quantities, and Material Safety Data Sheets (MSDS) to the COR. The COR will then forward the MSDS(s) to the necessary Government offices for approval.

C.1.44 Grounds Maintenance and Landscaping Services. Contractor shall provide all personnel, supervision, and services necessary to maintain all grounds and landscape surrounding the facilities identified in Exhibit 1 of this PWS in a manner that will promote the growth of healthy grass, trees, shrubs, and plants and present a clean, neat, and professional appearance. Contractor shall determine the levels of frequencies to attain the level of service at the best value. Contractor shall comply with applicable federal and local Saudi Arabian laws and commercial standards to perform grounds maintenance on the areas surrounded by the facilities commonly identified as the quad areas and listed in Exhibit 1. Roads, walkways, sunshades, and grounds adjacent to OPM-SANG facilities shall be kept free of trash, rocks, vegetation, leaves, and debris. Walkways where bird droppings commonly build up (e.g. under trees) shall be cleaned at least weekly. Contractor shall provide street sweeping services to ensure a clean and professional appearance. Landscape maintenance includes but is not limited to inspecting, maintaining, and repairing the irrigation systems and applying fertilizer necessary to maintain healthy vegetation.

C.1.45 Provide Ground keeping Advice and Assistance. Contractor shall provide information and technical assistance to base leadership and customers, to include, but not limited to, trees, shrubs, irrigation systems, future planning of landscaping projects and materials to allow them to maintain the trees, landscape beds, and plants for which they are responsible. Contractor shall also provide information regarding health and recommended treatments for damaged, deceased and dying trees, shrubs and plants.

C.1.46 Mow. Contractor shall mow grass and maintain grass height between 2 and 4 inches uniform in appearance, free of skips, gaps, rutting, or scalping. Contractor shall pick up debris, natural and manmade, prior to mowing any area. Contractor shall remove or mulch grass clippings when visible after mowing, before leaving work area.

C.1.47 Edge. Contractor shall edge sidewalks, driveways, street edges, curbs, and other hard surfaced areas located within the improved grounds so that grass/gravel height matches surrounding area. Contractor shall edge and remove vegetation from expansion joints and cracks in sidewalks, driveways, curbs and other hard surfaces. Grass, vegetation and weeds shall be cut back no more than ½ inch from the surface edged, maintaining an even contour with the edged surface, uniform in appearance and free of scalping, rutting, and uneven or rough cutting.

C.1.48 Edging shall include pest management (weed spot treatment) of vegetation protruding from asphalt or concrete areas located within/adjacent to OPM-SANG facilities identified in Exhibit 1.

C.1.49 Trim. Contractor shall trim grass and weeds around trees, shrubs, buildings, fences, poles, fire hydrants, parking lots bumper blocks, boulders, and other fixed obstacles and temporary obstacles/objects surrounding OPM- SANG facilities. Trimming height shall match surrounding area grass height. All areas shall be trimmed concurrent with mowing. Contractor shall remove or mulch grass clippings when visible after trimming, before leaving work area.

C.1.50 Irrigation. Contractor shall maintain, adjust, and repair existing vegetation irrigation systems.

C.1.50.1 Operation of irrigation systems. Contractor shall irrigate vegetation surrounding OPM-SANG facilities to maintain the health of the vegetation ensuring no ponding of water, excessive runoff, etc. This includes lawns, plants, flowers, landscaped areas, and all areas requiring manual watering. Contractor shall provide and position hoses, etc. for manual watering and then remove/store hoses, etc. between watering to ensure neat, clean appearance of areas. Contractor shall practice water conservation measures and shall position all watering systems to avoid overspray onto pavements, sidewalks, roadways, etc. Irrigation responsibilities also include setup, monitoring, adjusting, etc., of irrigation system, controllers, pumps, etc.

C.1.50.2 Maintenance of irrigation systems. Contractor shall maintain irrigation systems. Maintenance includes but is not limited to draining and charging systems, replacing damaged or broken hoses and pipes. Contractor shall maintain equipment and systems in good operational working order. Contractor shall repair broken water lines, broken sprinkler heads, bad gate/ball valves, to include all needed parts and fittings. Contractor shall match new sprinkler heads with the same type and manufacture of existing heads. Any replacement parts which are not of same type and manufacture of existing system shall require prior approval by the COR.

C.1.51 Remove Debris/Police Grounds. Contractor shall perform general litter patrol in all OPM-SANG facility areas identified in Exhibit 1. Remove and dispose of natural debris, (tree limbs, leaves, dry brush, rodent habitats, dead animals, etc.), and man-made debris. Police areas to maintain a neat and professional appearance.

C.1.52 Debris Disposal. Contractor shall dispose debris, clipping, trimmings, leaves and other grounds maintenance residue on base and shall be accomplished IAW local laws and regulations.

C.1.53 Dead Animals. All dead animals are to be collected for disposal within 4 duty hours of knowledge of the dead animal. Prior to disposing, report number and type (bird, dog, cat, unrecognizable, etc.) to the COR.

C.1.54 Leaf Removal. Contractor shall remove leaves in OPM-SANG facility areas and streets to maintain a neat and professional appearance. Contractor shall remove leaves as a part of the litter patrol to maintain a neat and professional appearance.

C.1.55 Fertilization. Contractor shall have a fertilizer application program identified within the quality control plan.

Contractor shall apply fertilizer and other soil amendments to bring soil condition to that suitable for the vegetation being treated.

C.1.56 Pest Control. Contractor shall provide all management, licenses, laboratory testing, tools, supplies, equipment, transportation and labor to develop and implement an Integrated Pest Management (IPM) plan in the areas covered by this PWS in a manner that shall ensure the health and general well-being of installation personnel.

The following types of pests (insects, to include, but not limited to fire ants, harvester ants, sand flies, flies, mosquitoes, and spider mites) are common on this installation and their abatement should be specifically addressed on the IPM plan and use to determine the workload. Contractor shall use only approved pesticides. Contractor shall comply with local policies.

C.1.57 Contractor Damaged Grounds. Any damage to grounds areas due to the contractor’s actions or inactions shall be restored at the contractor’s expense.

C.1.58 Prune Shrubs, Hedges and Other Plants. Contractor shall prune/trim shrubs and other plants to maintain their natural growth characteristics to enhance the beauty and health of the plant. Hedges shall be maintained to their natural mature height and shape. Shrubs, plants, hedges, and ground cover/vines shall be pruned/trimmed 3 inches away from buildings, fences, curbing, sidewalks, and other fixed obstacles. All ground cover and plants shall be kept within the bed borders. All plants around landscape and ground lights shall be pruned/trimmed to allow light usage for its intended purpose. Shrubs and hedges located on street corners, curb easements, etc. shall be pruned/trimmed to keep from obstructing view of oncoming traffic. Areas beneath shrubs and hedges shall be kept free (clean) of all grass, weeds, vegetation, and debris.

C.1.59 Trees. Contractor shall prune and trim all trees as necessary within the areas identified in Exhibit 1.

Contractor shall be responsible to notify the COR of all trees that require pruning or trimming. Pruning or trimming shall be accomplished in accordance with the American National Standards Institute ANSI A300 Part 1 industry standards. Pruning shall be required to lift, remove, and/or cutback branches that conflict with normal traffic or safety. Contractor shall prune and trim trees that pose public safety hazards. Minimum safety clearances are: 14 feet over streets, 12 feet over driveways, 8 feet over walk areas, 4 feet over buildings, and 1 foot from buildings.

Topping and de-horning are not permitted. Contractor’s horticulturist shall have 3 years documented experience.

C.1.60 Tree Standards. Contractor shall perform all tree work in accordance with contract specifications and tree care standards, latest addition? Unless otherwise directed by the KO.

C.1.61 Tree and Stump Removal. Contractor shall remove stump and perimeter roots by cutting and grinding all growth to a minimum of 8 inches below grade. Stumps shall be removed within one (1) workday of the tree removal date. Stump-grinding debris shall be removed the same day grinding is performed. In areas where an irrigation system exists, contractor shall backfill existing ground grade.

C.1.62 Weed Removal. Contractor shall trim weeds from crack in pavements and sidewalks for areas identified in Exhibit 1. This is service for all pavements to include, but not limited to, driveways, curbs, streets, roads, sidewalks, basketball and tennis courts, and parking lots.

Section C.2 HOUSING SERVICES

C.2.1 Contractor shall provide all personnel, supervision, and services necessary to perform housing management services on Eskan Village, Saudi Arabia, in accordance with this Performance Work Statement (PWS).

C.2.2 Refuse and Material Collection. In the event refuse collection laws/regulations change during the term of this contract, contractor shall comply with all laws come into effect. If there is an increase or decrease in cost as a result of the change, contractor shall inform the KO pursuant to notice requirements and submits a change order to the contract. Contractor shall use innovative approaches to efficiently and effectively accomplish the PWS requirements in a timely manner, at a reasonable cost and in a manner that fosters pride and ownership in the work performed.

C.2.3 Standard. Contractor shall ensure refuse containers do not exceed 80% fill capacity. If containers exceed 80% fill capacity between regular servicing, contractors shall empty the containers before the end of normal hours of operation on the day notification is made by the COR.

C.2.4 Routes/Schedules. Contractor shall perform garbage collection and disposal services 3 days per week (Sunday, Tuesday and Thursday) except the 12 senior and general officer villas (57-28, 59-11, 59-15, 59-19, 59-25, 59-27, 60-03, 60-07, 60-13, 60-15, 60-19, and 60-23) for which services will be provided every day Sunday through Wednesday. Schedule includes emptying all outside household garbage, at office building, and motor pool containers. Contractor shall dispose of all trash and garbage collected in an authorized dumpsite following KSA laws.

C.2.5 Cleanliness of Outside Areas. For all areas around each and every OPM SANG building (office and residential) contractor shall daily remove and dispose of trash and litter including paper, plastic, cans, cardboard, bottles, rags, and debris material.

C.2.6 Container Access. Container inaccessibility shall not relieve the contractor from collecting refuse. Contractor shall notify the COR of instances preventing material collection. Contractor shall ensure materials are removed from the collection point as soon as the container is accessible and at no additional cost to the government.

Discrepancies will not be recorded against contractor if collection is delayed to due container inaccessibility.

C.2.7 Hazardous Material. Contractor shall dispose of hazardous material if present at the facilities in accordance with all Saudi Arabian applicable laws.

C.2.8 Inclement Weather. Contractor shall collect refuse during periods of inclement weather. In cases of severe weather, the KO may authorize exceptions. When exceptions are granted, contractor shall make up all missed collections within 24 hours after the severe weather has ceased, unless otherwise authorized by the KO.

C.2.9 Container Maintenance. Contractor shall maintain containers to ensure they operate safely…