QASP__W81XWH20Q0002__ICIDS_Maintenance.pdf

QUALITY ASSURANCE AND SURVEILLANCE PLAN

For: ICIDS Maintenance Contract Number: < upon award, enter contract number>

Contract Description: The Contractor shall provide all necessary personnel and services to maintain and repair the WRAIR ICIDS System. The Contractor shall provide the necessary manpower and material required to perform the diagnosis and replacement of failed IDS components, adjustments, and conduct testing during scheduled or non-scheduled work hours. The Contractor shall maintain the entire IDS in an operational state of repair.

Contractor’s name: <upon award, enter vendor name> (hereafter referred to as the contractor).

Contents

1. PURPOSE

2. GOVERNMENT ROLES AND RESPONSIBILITIES

3. CONTRACTOR REPRESENTATIVES

4. PERFORMANCE REQUIREMENTS SUMMARY MATRIX

PERFORMANCE REPORT

CONTRACT DISCREPENCY REPORT (CDR)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

What will be monitored How monitoring will take place Who will conduct the monitoring; and How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clauses may apply depending on contract type:

52.246-4 Inspection of Services – Fixed-Price

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: John Niziolek Organization or Agency: USAMRAA Telephone: 301-619-1348 Email: john.m.niziolek.civ@mail.mil

Contract Specialist (CS) - The CS acts as an acquisition consultant and serves as liaison between the contract office and Walter Reed Army Institute of Research (WRAIR).

Assigned CS: Brenda Mena Telephone: 301-619-1013 Email: brenda.i.mena.civ@mail.mil

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a “QASP and Performance” file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned COR: MAJ. Jennifer Jones Telephone: 301-319-9485 Email: jennifer.a.jones233.mil@mail.mil

Other Key Government Personnel –

Acquisition Management Liaison Officer: Calvin Bowens

3. CONTRACTOR REPRESENTATIVES

The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract.

Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Other Contractor Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>

4. PERFORMANCE REQUIREMENTS SUMMARY MATRIX

# PWS

Ref.

Performance Objective Performance Measurement Acceptable Quality Level

Method of Surveillance

Incentive

1. 6.2.1.1 6.2.2.1 6.2.3.1

All maintenance tasks shall be performed in accordance with the equipment manufacturer's recommendations and according to the ICIDS references

Contractor shall maintain all equipment in accordance with manufacturer specifications in TM 5-6350- 300-13&P

Meets > 99% Method: 100 % COR inspection

Frequency: As needed

Past Performance

2. 6.2.1 The Contractor shall provide scheduled support to WRAIR one (1) day each week, 0600-1600 Eastern Time Monday-Friday, to conduct preventive maintenance on any and all IDS components covered under this contract.

The contractor shall perform preventive maintenance no less than once per week.

Work shall be completed within eight (8) hours of contractor personnel arriving on site

No more than two

(2) visits missed annually; system status is returned to operational within eight (8) hours >99% of the time

Method: 100% COR inspection

Frequency: Weekly

Past Performance

3. 6.2.2 The contractor shall provide unscheduled repair, 0700- 1700 Eastern Time Monday-Friday, to the WRAIR ICIDS system up to two (2) times per month

Contractor shall provide maintenance within 48 hours of notification in emergency situations

Contractor responds to requests on time >99% of the time

Method: Monitored via MSRs.

Frequency: As needed

Past Performance

4. 6.2.3 The contractor shall provide up to 48 hours of emergency maintenance to the WRAIR

ICIDS

Contractor shall respond to emergency repair requests within four (4) hours of notification

Meets: >95%

Does Not Meet:

<95%

Method: Monitored via MSRs.

Frequency: As needed

Past Performance

5. 6.2.7.3 The Contractor shall separately record for each Maintenance Service Request (MSR)

Reports are recorded for every service request, submitted within 48 hours of work completion and included in monthly MSR Report

Meets: >95% of the time

Method: 100% COR acceptance

Frequency: Weekly

Performance Objective Performance Measurement Acceptable Quality Level

Method of Surveillance

Incentive

6. 6.2.4.2 The Contractor shall perform a physical annual inventory of all stock on hand.

The contract shall report any shortage or overage, stock on order, stock purchase and stock used since the last inventory

Meets: 100% Method: The contractor shall provide the inventory report provided to

COR

Frequency: 10 calendar days after inventory completion

Past Performance

7. Error!

Refere nce source not found.

The Contractor shall perform SMS maintenance in accordance with section

6.2.6 of the PWS

The contractor shall perform scheduled and unscheduled SMS maintenance in coordination with the ICIDS System Administrator/COR prior to execution.

Meets: The database should be in a state of repair >95% of the time

Method: 100% COR inspection, Maintenance Service Requests, MSR Reports

Frequency: As needed, Monthly

Past Performance

8. 15.9.2 iWATCH Training - Contractor shall provide iWATCH training to all personnel within 30 calendar days of contract award.

(Sum of all contractor personnel who have completed iWATCH training within 30 calendar days of contract award) / (total number of contractor personnel supporting the contract)

Meets: >90% training compliance

Method: Review of Training report from the contractor.

Frequency: 30 days after contract award

Past Performance

9. 6.2.7.1 Installation Access - Contractor shall follow installation access procedures.

Sum of all incidents in which contractor personnel did not follow installation access procedures

Meets: < 1 incident per month

Method: Direct observation by COR and installation security.

Frequency: As needed

Past Performance

10 15.9.4 OPSEC SOP – Contractor shall submit OPSEC SOP that meets minimum quality standards.

Number of calendar days after contract award that the contractor submits the OPSEC SOP to the COR

Meets: < 90 calendar days after contract award

Method: COR receipt of OPSEC SOP

Frequency: 90 calendar days after contract award

Performance Objective Performance Measurement Acceptable Quality Level

Method of Surveillance

Incentive

11 15.9.6 Information Assurance – Contractor information assurance workforce personnel are trained in accordance with DoD and Army policy

Number of calendar days after contract award in which the contractor submits training certifications for all personnel requirement information assurance training

Meets: < 30 calendar days

Method: COR receipt of all certifications

Frequency: 30 calendar days after contract award

PERFORMANCE REPORT

Contract Number: <insert number>

Prepared by: (Name of COR) <insert name>

Date and time of observation: <insert date>

Observation:

<Examples of items to include in a report are:

- Method of surveillance.

- How frequently you conducted surveillance.

- Surveillance results (Exceeds, Meets, Does Not Meet).

- Number of observations.>

Prepared by: <Enter COR’s name>

COR’s Signature Date

CONTRACT DISCREPENCY REPORT (CDR)

< The COR may initiate a CDR at any time, including whenever the number of monthly recorded defects for a performance standard exceeds the allowable number of defects; anytime unacceptable performance is determined critical in nature and requires formal corrective action; and whenever an unfavorable trend is detected in contractor performance.>

Contract Number: <insert number>

Contractor Project Manager: <insert name>

From: <insert name of COR>

Date and time observed discrepancy:

Contract Discrepancy:

<Describe in detail. Identify any attachments.>

Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The contractor shall provide the COR with the Corrective Action Plan not later than < # days after receipt of this CDR. >

Prepared by: <Enter COR’s name>

COR’s Signature Date

Received by: <Enter contractor project manager’s name>

Contractor Project Manager’s Signature Date