PWS_for_W81XWH20Q0002-ICIDS_Maintenance.pdf

PERFORMANCE WORK STATEMENT

Integrated Commercial Intrusion Detection System (ICIDS) Maintenance

10/03/19

Contents

1. INTRODUCTION

2. PURPOSE AND BACKGROUND

3. SCOPE

4. PERIOD OF PERFORMANCE

5. WORK SCHEDULE AND LOCATION

6. PERFORMANCE REQUIREMENTS

7. DELIVERABLES

8. PERFORMANCE REQUIREMENTS SUMMARY MATRIX

9. TRANSITION SUPPORT

10. KEY PERSONNEL

11. TRAVEL/TEMPORY DUTY (TDY)

12. GOVERNMENT FURNISHED PROPERTY

13. CONTRACT MANAGEMENT

14. COMPLIANCE DOCUMENTS

15. OTHER TERMS, CONDITIONS, AND PROVISIONS

16. ATTACHMENTS

PWS

PERFORMANCE WORK STATEMENT (PWS)

Title: Integrated Commercial Intrusion Detection System (ICIDS) Maintenance

Requiring Activity Name: Walter Reed Army Institute of Research (WRAIR)

1. INTRODUCTION

The WRAIR aims to conduct biomedical research that is responsive to Department of Defense and US Army requirements and delivers life-saving products including knowledge, technology and medical material that sustain the combat effectiveness of the Warfighter.

With our headquarters dedicated to Senator Daniel E. Inouye and located in Silver Spring, Maryland, the Walter Reed Army Institute of Research is the largest biomedical research facility currently serving the Department of Defense.

Established in 1893, our research and development now reaches around the world from Maryland to Germany, Thailand, and Kenya.

Our vision is to be the premier DOD biomedical research organization, constantly relevant, integrating basic research and advanced technology that protects, projects, and sustains the Warfighter today, invents global medical solutions for the future, and keeps the Warfighter on point for the Nation. We host two Centers of Excellence for Military Psychiatry and Neuroscience Research and for Military Infectious Disease Research, each center ranging from blast induced neurotrauma to malaria vaccine development.

2. PURPOSE AND BACKGROUND

The Operations and Security Division of the WRAIR is responsible for protecting WRAIR personnel and confidential research efforts for the continued success of the Warfighter mission. The WRAIR Operations and Security team has recently identified several weak areas in the current security system and has deemed necessary regular maintenance on the existing intrusion detection infrastructure at the WRAIR.

The WRAIR’s primary Intrusion Detection System (IDS) is the ICIDS version IV/Security Management System (SMS), which is the DAQ Electronics’ SMSTM platform for Intrusion Detection Systems. The ICIDS-IV component includes DAQ Primary Monitory Cabinet (PMC), Operator Workstations (OPWS), Remote Status Monitor (RSM) (to include Anti-Poller RSM), Remote Data Collector (RADC), Local Controllers (LC), Security Devices and Software. The Contractor shall conduct scheduled weekly preventive maintenance on the ICIDS system and shall provide unscheduled repair visits and emergency repair visits as required. The ICIDS system covers buildings 500, 501, 503, 508, 509, and 511 at the WRAIR campus on Forest Glen Annex.

3. SCOPE

The Contractor shall provide all necessary personnel and services to maintain and repair the WRAIR ICIDS System.

The Contractor shall provide the necessary manpower and material required to perform the diagnosis and replacement of failed IDS components, adjustments, and conduct testing during scheduled or non-scheduled work hours. The Contractor shall maintain the entire IDS in an operational state of repair. The Contractor will conduct scheduled weekly preventive maintenance one (1) day per week between 0600-1600 Eastern Time during the work week Monday-Friday, unscheduled repairs at any time required between 0700-1700 Eastern Time Monday-Friday, and emergency repairs on weekends, holidays or as required outside of regular work hours. The Contractor shall maintain and manage an on-hand inventory of spare parts, as described in paragraph 6.2.4 which will be stored at

WRAIR.

4. PERIOD OF PERFORMANCE

The periods of performance for this contract are as follows:

Base period 01 November 2019 – 31 October 2020 Option period 1 01 November 2020 – 31 October 2021 Option period 2 01 November 2021 – 31 October 2022 Option Period 3 01 November 2022 – 31 October 2023 Option Period 4 01 November 2023 – 31 October 2024

5. WORK SCHEDULE AND LOCATION

5.1. Work Location

The work address is 503 Robert Grant Avenue, Silver Spring, MD 20910. The work locations include buildings 500, 501, 503, 508, 509, and 511 on the WRAIR campus at Forest Glen Annex.

5.1.1. Telecommuting

The nature of these services requires in-person performance.

5.1.2. Working During Emergency Situations

Individual contingency operation plans shall be activated immediately after determining that an emergency has occurred, shall be operational within twelve (12) hours of activation, and shall be sustainable until the emergency situation is resolved and normal conditions are restored or the contract is terminated, whichever comes first. In case of a life threatening emergency, the COR will immediately make contact with the Contractor Managers to ascertain the status of any Contractor personnel who were located in Government controlled space affected by the emergency.

When any disruption of normal, daily operations occur, including base closures, the Contractor Manager shall promptly open an effective means of communication with the COR to verify:

a. Key points of contact (Government and Contractor)

b. Temporary work locations (alternate office spaces, telework, virtual offices, etc.)

c. Means of communication available under the circumstances (e.g. email, webmail, telephone, FAX, courier, etc.)

d. Essential duty personnel for emergency and contingency operations

e. Essential work products expected to continue production by priority

The Contractor Manager, in coordination with the COR, shall make use of the resources and tools available to continue contracted functions to the maximum extent possible under emergency circumstances. The Contractor shall obtain approval from the COR and Contracting Officer prior to incurring costs over and above those allowed for under the terms of this contract. Regardless of contract type, and of work location, Contractors performing work in support of authorized tasks within the scope of their contract shall charge those hours accurately in accordance with the terms of this contract.

Contractor shall not report to work on those days the Government or installation is closed due to safety conditions, inclement weather conditions, national emergencies, energy conservation or by direction of the Installation Commander for any other reason. During these periods of closure, the contractor employees that are not designated as essential IAW this contract shall not report for work nor will they be compensated for those days. Essential personnel task is: senior engineer responds to an unexpected shutdown of the ICIDS system to ensure ICIDS is returned to fully operational status.

5.2. Work Schedule

For scheduled weekly preventive maintenance, the contractor shall provide support from 0600 to 1600 Eastern Time one (1) day per week during the work week Monday-Friday. Unscheduled repairs may occur between 0700 and

1700 Eastern Time Monday-Friday. Emergency repairs may occur on weekends, holidays, or outside of regular work hours.

If a military training holiday affects scheduled contract work or access to facilities, the work in affected facilities may be rescheduled to compensate for the training holiday.

5.3. Federal Holidays

5.3.1. The contractor shall only perform services on days designated as a Federal Holiday by Federal

Status, Executive Order, Presidential Proclamation or Installation Commander when emergency repairs are required (see paragraph 6.2.3).

5.3.2. Federal holidays are an exception to the regular duty hours. Any of the holidays listed below falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday. The following is a list of legal federal holidays that services shall not be performed except when emergency repairs are required (see paragraph 6.2.3).

The following are Federal Holidays:

New Year’s Day Birthday of Martin Luther King, Jr.

Washington’s Birthday Memorial Day Independence Day

Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

5.4. Post Closure

All non-mission essential contract employees shall not report to work on days the Government or installation is closed due to local determinations relating to safety conditions, inclement weather conditions, national emergencies, energy conservation. During these periods of closure, the mission essential contractor personnel shall report for work.

6. PERFORMANCE REQUIREMENTS

6.1. Objectives

The objective of this requirement is to provide scheduled weekly preventive maintenance on the WRAIR’s ICIDS system, as well as unscheduled repairs and emergency repairs as required. The contractor shall provide scheduled weekly preventive maintenance one (1) day per week between 0600-1600 Eastern Time Monday-Friday, unscheduled repairs as required between 0700-1700 Eastern Time Monday-Friday, and emergency repairs as required outside of regular work hours in accordance with the tasks listed below.

6.2. Specific Tasks / Requirements

6.2.1. Scheduled Weekly Preventive Maintenance: The Contractor shall provide certified service personnel to perform scheduled support to WRAIR one (1) day during each work week Monday-Friday between 0600-1600 Eastern Time to conduct preventive maintenance on any and all IDS components covered under this contract.

6.2.1.1. The Contractor shall be required to coordinate and work with the WRAIR Facilities, Directorate of Logistics, and WRAIR Information Management Division (IMD), and their contractors to diagnose problems and resolve them. The Contractor shall make all adjustments and/or replacements of components, including sensors within the IDS facility to comply with the ICIDS references; and following manufacturer’s recommendations. This includes all installed equipment, all computer equipment, software updates, transmission equipment and data transmission modules, and local processors. This also includes continuous database maintenance for all functions and capabilities in accordance with ICIDS-IV TM 5- 6350-300-13&P. All replacement equipment and parts shall be supplied in accordance with paragraph 02.4.

6.2.1.2. All maintenance shall be performed in accordance with the equipment manufacturer's recommendations and according to the ICIDS references. TM 5-6350-300-13&P provides the preventive maintenance procedures for all ICIDS-IV equipment. The Contractor shall use the manufacturer’s manual for all other systems.

6.2.2. Unscheduled Repairs: Contractor shall provide certified service personnel to perform unscheduled repairs, defined as critical maintenance visits for component and system failures that cause significant security risks to personnel or property. Unscheduled repairs occur on days that the contractor is not scheduled to be at WRAIR during the normal work week, Monday – Friday, 0700-1700 hours, (excludes weekends, holidays, and other than regular work hours). WRAIR experiences on average two (2) unscheduled repair visits per month or 24 total per year. Contractor shall respond to unscheduled repair requests within 48 hours of notification.

6.2.2.1. The Contractor shall be required to coordinate and work with the WRAIR Facilities, Directorate of Logistics, and WRAIR Information Management Division (IMD), and their contractors to diagnose problems and resolve them. The Contractor shall make all adjustments and/or replacements of components, including sensors within the IDS facility to comply with the ICIDS references. This includes all installed equipment, all computer equipment, software updates, transmission equipment and data transmission modules, and local processors. This also includes continuous database maintenance for all functions and capabilities in accordance with ICIDS-IV TM 5- 6350-300-13&P. All replacement equipment and parts shall be supplied in accordance with paragraph 02.4.

6.2.2.2. All repairs shall be performed in accordance with the equipment manufacturer's recommendations and according to the ICIDS references. TM 5-6350-300-13&P provides the repair procedures for all ICIDS-IV equipment. The Contractor shall use the manufacturer’s manual for all other systems.

6.2.2.3. Repair Time. Under most conditions, systems shall be restored to proper operating conditions within eight (8) hours of service personnel arriving on site. If any IDS repair exceeds six (6) hours or needs communication support, the Contractor shall notify the ICIDS Systems Administrator, the COR and the Contracting Officer (KO). The COR and KO shall ensure funds are available for repairs prior to the repair request.

The contractor shall return the following day to finalize any repairs not completed within the first repair day.

6.2.3. Emergency Repairs: Contractor shall provide certified service personnel to perform emergency repairs, defined as premium services provided outside of regular work hours, which includes Saturdays, Sundays, holidays or other than regular work hours, where the ICIDS system has experienced a catastrophic failure and is not operational. WRAIR experiences on average two (2) emergency repair visits per quarter or 48 hours per calendar year. Contractor shall respond to emergency repair requests within four (4) hours of notification.

6.2.3.1. The Contractor shall be required to coordinate and work with the WRAIR Facilities, Directorate of Logistics, and WRAIR Information Management Division (IMD), and their contractors to diagnose problems and resolve them. The Contractor shall make all adjustments and/or replacements of components, including sensors within the IDS facility to comply with the ICIDS references. This includes all installed equipment, all computer equipment, software updates, transmission equipment and data transmission modules, and local processors. This also includes continuous database maintenance for all functions and capabilities in accordance with ICIDS-IV TM 5- 6350-300-13&P. All replacement equipment and parts shall be supplied in accordance with paragraph 02.4.

6.2.3.2. All repairs shall be performed in accordance with the equipment manufacturer's recommendations and according to the ICIDS references. TM 5-6350-300-13&P provides the repair procedures for all ICIDS-IV equipment. The Contractor shall use the manufacturer’s manual for all other systems.

6.2.3.4. Repair Time. Under most conditions, systems shall be restored to proper operating conditions within eight (8) hours of service personnel arriving on site. If any IDS repair exceeds six (6) hours or needs communication support, the Contractor shall notify the ICIDS Systems Administrator, the COR and the Contracting Officer (KO). The COR and KO shall ensure funds are available for repairs prior to the repair request.

The contractor shall return the following day to finalize any repairs not completed within the first repair day.

6.2.4. Inventory Management: The Contractor shall recommend an initial inventory of repair parts to be purchased under this contract no later than 30 days after the contract begins, and maintained as supply of ready spare parts available at all times (Deliverable 1) See attached parts list. Material for preventive maintenance and unscheduled repairs shall be taken out of inventory stock purchased by the Government under paragraph 6.2.4. If parts are unavailable, the Contractor shall submit a price proposal to the Government for the purchase of additional items (Deliverable 2).

6.2.4.1. The Contractor shall record the usage of parts from the inventory stock and maintain accountability of the parts within 24 hours of use (Deliverable 3). As necessary, the Contractor shall notify the Government when additional repair parts are required.

6.2.4.2. All parts purchased by the Contractor shall be covered under warranty against defects or failure for a period of one (1) year. The contractor shall be able to provide proof of manufacturer warranty within seven (7) calendar days of request (Deliverable 4).

6.2.4.3. The Contractor shall perform a physical annual inventory of all stock on hand. The Contractor shall report inventory status within 10 calendar days of inventory completion. The report shall include any shortage or overage, stock on order, stock purchase and stock used since the last inventory (Deliverable 5).

6.2.4.4. WRAIR Directorate of Emergency Services will provide a location for parts storage.

6.2.5. Optional Task CLINs

Maintenance of the WRAIR ICIDS system and equipment may uncover previously unidentified needs for upgrades, replacements, or additional elements that fall outside of the scope of maintenance. The optional surge CLIN may be required to mitigate these unforeseen tasks.

6.2.5.1 Optional Task - New Work: Under this contract, the Contractor may propose new IDS installation work or renovation of work caused by increase of mission or mission realignment, by July 1 of every year of the contract period of performance. This may include tasks such as installing a new panel, key pad, conduit, sensors, and pulling cable for a new IDS facility (Deliverable 6).

6.2.6. Security Management System (SMS) Maintenance: The Contractor shall perform monthly backups, software updates, and account, program and configuration corrections. The Contractor shall report all SMS maintenance work in a Maintenance Service Report (Deliverable 7). All actions involving the alteration of the SMS or system configuration shall be coordinated with the ICIDS System Administrator/COR prior to execution.

Performance of scheduled updates, corrections, and repairs shall include verifying proper operation of the ICIDS.

The Contractor shall provide system administrative assistance to the Operators; solve user problems and procedural problems arising within the ICIDS system in order to maintain the orderly flow of data throughout the system. All systems related issues will be communicated to the contractor by the WRAIR Security Office. ICIDS Personal

Identification Codes (PICs) and Personal Identification Numbers (PINs) shall only be issued with the ICIDS System Administrator/COR’s approval.

6.2.7. Management Reports and Plans.

6.2.7.1. Installation Access: All personnel serving on this contract shall have a National Agency Check with Inquiries (NACI) completed prior to being allowed access to the installation. The Government reserves the right to terminate the entry of any Contractor employee upon disclosure of information which indicates the individual’s continued entry to the installation is not in the interest of national security. The violation of or deviation from the established security procedures by Contractor employees may also result in denial of entry to the installation. Should it be deemed necessary to deny an employee entry, that individual will be replaced immediately with an employee of equal or greater qualifications. The Contractor shall be responsible for any delays caused by employees who report to work without their badge and or CAC.

6.2.7.2. Escort Requirements: All Contract employees, including subcontractor employees, who are not in possession of the appropriate security clearance or access privileges will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas. The Contractor will coordinate with the WRAIR Security Office for access when required.

6.2.7.3. Maintenance Service Request Reports: The Contractor shall separately record each Maintenance Service Request (MSR). At a minimum, the MSR shall contain the component involved, its location, date and time the call was received, nature of trouble, name(s) of service personnel assigned to the task, instructions describing what has to be done, the amount and nature of the materials to be used, cost of materials used for repair, the time and date work started, and the time and date of completion. The Contractor shall submit an electronic copy of each MSR to the COR, within 48 hours of work completion. The Contractor shall provide a summary of work performed during the prior month, to include copies of the MSRs in the MSR Report, submitted electronically to the COR not later than (NLT) close of business (COB) on the 5th workday of each month (Deliverable 7).

6.2.7.5. Safety: The Contractor shall provide for the safety and well-being of personnel employed in the performance of this contract. Contractor personnel shall wear safety items required by Occupational Safety and Health Administration (OSHA) during the performance of tasks requiring protective equipment or clothing. Immediately after job-connected injury, the Contractor shall prepare a report of the injury using its own accident report form or other documentation and send the report through the Contracting Officer within 48 hours of the incident (Deliverable 8).

6.2.7.6. Monthly Financial Tracking Report (Deliverable 9): The contractor shall provide a spreadsheet with detail of real time expenditure levels of every contract line item number (CLIN). The initial report is due 45 days after contract award and monthly thereafter.

6.2.7.7. Monthly Report (Deliverable 10): The contractor shall provide a monthly report detailing all work, including the subcontractor’s work, and where there is critical or significant data related to the provided support. The report shall include a detailed list of all hours worked and workload accomplished, to include but not limited to, a list of equipment serviced and writing assignments in support of all tasks.

6.2.7.8. Quality Control Plan (Deliverable 11): The contractor shall provide a draft Quality Control Plan (QCP) no later than (NLT) 15 days after contract award. The contractor shall prepare and adhere to a QCP describing how the Contractor intends to manage the contract to achieve the established standards set forth in the Performance Standards Summary Matrix and the Contractor’s QCP. At a minimum, the QCP must include a self-inspection plan, an internal staffing plan, and an outline of the procedures that the Contractor will use to maintain quality, timeliness, responsiveness, and customer satisfaction. The QCP is subject to the KO and/or ICIDS Systems Administrator/COR review and approval.

6.2.7.9. Contract Manpower Reporting Application (CMRA) (Deliverable 12): This is a mandatory requirement IAW Army Federal Acquisition Regulation Supplement (AFARS) 5137.91, Accounting for Contract Services. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the WRAIR via a secure data collection site.

The contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2019. Contractors may direct questions to the help desk at: http://www.ecmra.mil.

The Contractor shall register under the "All Other Defense Components" module. The WRAIR Unit Identification Code (UIC) is W03KAA. The Federal Supply Code (FSC) is J099.

7. DELIVERABLES

The Contractor shall complete and submit deliverables in accordance with the “Deliverables Table” below. Unless specified in the PWS within the description of the deliverable, all deliverables will be made to the COR electronically.

DELIVERABLES TABLE

Ref.

Number Title/Description Due

6.2.4 Deliverable 1

Initial Inventory Report: The Contractor shall recommend an initial inventory of repair parts to be purchased under this contract

NLT 30 days after contract start date

6.2.4 Deliverable 2 Price Proposals: Contractor shall submit a price proposal to the Government for the purchase of additional items, if parts are unavailable

Contractor shall provide a price proposal within 10 calendar days of identified need

6.2.4.1 Deliverable 3 Inventory Management: The Contractor shall record the usage of parts from the inventory stock and maintain accountability of the parts

Contractor shall update the inventory record within 24 hours of part use

6.2.4.2 Deliverable 4 Warranty Reports: The contractor shall provide proof of manufacturer warranty upon request Contractor shall provide proof of warranty within 7 days calendar of COR request

6.2.4.3 Deliverable 5 Annual Inventory Report: The Contractor shall perform a physical annual inventory of all stock on hand, and report on inventory status

NLT 10 calendar days after annual inventory completion

6.2.5.1 Deliverable 6 Optional Surge Task - New Work: The

Contractor shall propose new IDS installation work or major renovation of work caused by increase of mission or mission realignment

Proposals shall be submitted annually, by July 1 of each year

6.2.6, 6.2.7.3

Deliverable 7 Maintenance Service Requests Report: The Contractor shall separately record each Maintenance Service Request (MSR) and report all work in an MSR Report

MSRs shall be provided electronically within 48 hours of work completion; MSR Report shall be submitted NLT COB on 5th workday of each month

Ref.

Number Title/Description Due

6.2.7.5 Deliverable 8 Safety Reports: The Contractor shall prepare a report of any injuries using its own accident report form or other documentation and send the report through the Contracting Officer

Within 48 hours of safety incidents

6.2.7.6 Deliverable 9 Monthly Financial Tracking Report: The

contractor shall provide a spreadsheet with detail of real time expenditure levels of every contract line item number (CLIN)

45 days after contract award and monthly thereafter

6.2.7.7 Deliverable 10 Monthly Report: The contractor shall provide a monthly report detailing all work, including the subcontractor’s work, and where there is critical or significant data related to the provided support

45 days after contract award and monthly thereafter

6.2.7.8 Deliverable 11 Quality Control Plan: The contractor shall provide a draft Quality Control Plan (QCP)

NLT 15 days after contract award

6.2.7.9 Deliverable 12 Contract Manpower Reporting Application (CMRA):The contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the WRAIR via a secure data collection site

No later than 31 October of each calendar year

9.2 Deliverable 13 Outgoing Transition Plan – Develop outgoing transition plan for a 30 day transition period, in accordance with guidance listed in paragraph 9.2

As required by COR

9.2 Deliverable 14 Outgoing Transition Plan Final Report–

Provide summarized final report upon completion of transition.

Within 10 calendar days of completed transition

14.1.2 Deliverable 15 OSHA 300A – The contractor shall complete and deliver the OSHA 300A.

1 February of each year.

15.8.1 Deliverable 16 AT Level I Training: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I Awareness Training

Within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable

15.9.11 Deliverable 17 Threat Awareness Reporting Program

The contractor shall ensure all service providers receive Threat Awareness Reporting Program (TARP) training.

60 days after contractor personnel begin performance under this contract, and annually thereafter.

15.10 Deliverable 18 Information Security Program Training

The contractor shall ensure all service providers receive Information Security Program training.

30 days after contractor personnel begin performance, and annually thereafter.

7.1. Reports and Documents: Reports and documents delivered by the Contractor in the performance of this contract shall be considered Technical Data as defined in the applicable DFAR clause 252.227-7013, Rights in Technical Data-Noncommercial Items. All documentation shall reflect the latest version of the work product or activity, unless specifically directed otherwise by the Government. All documentation shall be prepared in accordance with standard industry practices, ensuring electronically-produced documents which reflect logical flow of material, tables of contents, indexes, and page numbering. Where applicable, the Contractor’s attention is called to the availability of commercial, industry, federal, and military guides, instructions, and standards for many of the topics addressed in this PWS and under this contract.

7.2. Inspection and Acceptance: The COR delegated oversight of specific technical, functional and oversight responsiblities is responsible for inspection and acceptance of all services, incoming shipments, documents, and services.

Certification by the Government of satisfactory services provided is contingent upon the Contractor performing in accordance with the performance standards contained in the PWS and all terms and conditions of this order, including all modifications.

7.3. COR Information: The COR for this requirement is MAJ Jennifer Jones, email jennifer.a.jones233.mil@mail.mil, office 301-319-9485, cell 202-873-6957.

8. PERFORMANCE REQUIREMENTS SUMMARY MATRIX

The Government intends to utilize a Quality Assurance Surveillance Plan (QASP) to monitor the quality of the Contractor’s performance in relation to performance objectives. The Government will finalize the QASP immediately following award, and the COR will provide a copy of the final QASP to the contractor. The QASP is a living document and may be updated by the Government as necessary.

The Government will use the following performance requirements to measure the performance of the Contractor.

The Contractor shall meet the Performance Objective(s) and Acceptable Quality Level(s) within the Performance Requirements Summary Matrix.

PERFORMANCE REQUIREMENTS SUMMARY MATRIX

# PWS

Ref.

Performance Objective Performance Measurement

Acceptable Quality Level

Method of Surveillance

Incentive

1. 6.2.1.1 6.2.2.1 6.2.3.1

All maintenance tasks shall be performed in accordance with the equipment manufacturer's recommendations and according to the ICIDS references

Contractor shall maintain all equipment in accordance with manufacturer specifications in TM 5-6350-300-13&P

Meets > 99% Method: 100 % COR inspection

Frequency: As needed

Past Performance

2. 6.2.1 The Contractor shall provide scheduled support to WRAIR one

(1) day each week, 0600- 1600 Eastern Time Monday-Friday, to conduct preventive maintenance on any and all IDS components covered under this contract.

The contractor shall perform preventive maintenance no less than once per week.

Work shall be completed within eight

(8) hours of contractor personnel arriving on site

No more than two (2) visits missed annually;

system status is returned to operational within eight (8) hours >99% of the time

Method: 100% COR inspection

Frequency: Weekly

Past Performance

3. 6.2.2 The contractor shall provide unscheduled repair, 0700-1700 Eastern Time Monday- Friday, to the WRAIR ICIDS system up to two

(2) times per month

Contractor shall provide maintenance within 48 hours of notification in emergency situations

Contractor responds to requests on time >99% of the time

Method: Monitored via MSRs.

Frequency: As needed

4. 6.2.3 The contractor shall provide up to 48 hours of emergency maintenance to the WRAIR ICIDS

Contractor shall respond to emergency repair requests within four (4) hours of notification

Meets: >95%

Does Not Meet:

<95%

Method: Monitored via MSRs.

Frequency: As needed

Past Performance

5. 6.2.7.3 The Contractor shall separately record for each Maintenance Service Request (MSR)

Reports are recorded for every service request, submitted within 48 hours of work completion and included in monthly MSR Report

Meets: >95% of the time

Method: 100% COR acceptance

Frequency: Weekly

Past Performance

6. 6.2.4.2 The Contractor shall perform a physical annual inventory of all stock on hand.

The contract shall report any shortage or overage, stock on order, stock purchase and stock used since the last inventory

Meets: 100% Method: The contractor shall provide the inventory report provided to

COR

Frequency: 10 calendar days after inventory completion

Past Performance

7. 0 The Contractor shall perform SMS maintenance in accordance with section

6.2.6 of the PWS

The contractor shall perform scheduled and unscheduled SMS maintenance in coordination with the ICIDS System Administrator/COR prior to execution.

Meets: The database should be in a state of repair >95% of the time

Method: 100% COR inspection, Maintenance Service Requests, MSR Reports

Frequency: As needed, Monthly

Past Performance

8. 15.9.2 iWATCH Training - Contractor shall provide iWATCH training to all personnel within 30 calendar days of contract award.

(Sum of all contractor personnel who have completed iWATCH training within 30 calendar days of contract award) / (total number of contractor personnel supporting the contract)

Meets: >90% training compliance

Method: Review of Training report from the contractor.

Frequency: 30 days after contract award

Past Performance

9. 6.2.7.1 Installation Access - Contractor shall follow installation access procedures.

Sum of all incidents in which contractor personnel did not follow installation access procedures

Meets: < 1 incident per month

Method: Direct observation by COR and installation security.

Frequency: As needed

Past Performance

10 15.9.4 OPSEC SOP –

Contractor shall submit

Number of calendar days after contract

Meets: < 90 calendar days

Method: COR receipt of OPSEC SOP

9. TRANSITION SUPPORT

9.1. Incoming Transition Plan – Not Applicable

9.2. Outgoing Transition Plan: The Contractor shall develop and deliver an outgoing transition plan (Deliverable 13) for 30 days of outgoing transition for transitioning work from an active award to a follow-on contract/order or Government entity. This transition may be to a Government entity, another Contractor or to the incumbent Contractor under a new contract/order. In accordance with the Government-approved plan, the Contractor shall assist the Government in planning and implementing a complete transition from this Contract to a successful provider. This shall include formal coordination with Government staff and successor staff and management. It shall also include delivery of copies of existing policies and procedures, and delivery of required documents, metrics and statistics. This transition plan shall include, but is not limited to:

a. Coordination with Government representatives;

b. Review, evaluation and transition of current support services;

c. Transition of historic data to new Contractor system;

d. Government-approved training and certification process;

e. Transfer of hardware warranties and software licenses (if applicable);

f. Transfer of all necessary business and/or technical documentation;

g. Transfer of compiled and uncompiled source code, to include all versions, maintenance updates and patches (if applicable);

h. Orientation phase and program to introduce Government personnel, programs, and users to the Contractor's team, tools, methodologies, and business processes;

i. Disposition of Contractor-purchased Government-owned assets, including facilities, equipment, furniture, phone lines, computer equipment, etc.;

j. Transfer of Government Furnished Equipment (GFE) and Government Furnished Information (GFI), and

GFE inventory management assistance;

k. Applicable WRAIR debriefing and personnel out-processing procedures;

l. Turn-in of all government keys, ID/access cards, and security codes; and

m. Summarized final report (Deliverable 14)

10. KEY PERSONNEL

The contractor shall provide Key Personnel: ICIDS Senior Engineering Technician.

Substitutions of proposed Key Personnel shall not be allowed for a period of six (6) months after award, except under extreme circumstances. Any substitution or replacement Key Personnel shall have the necessary experience and knowledge required to perform the duties defined herein. For temporary and/or permanent replacement of Key Personnel, the Contractor shall provide a resume for each individual to the COR. Resumes shall be provided at least two (2) weeks (or as mutually agreed upon) prior to making any personnel changes. The Government reserves the right to pre-approve any replacement or substitution of Key Personnel. Contractor personnel must submit necessary information to be issued a clearance prior to reporting for performance. Substitution or

OPSEC SOP that meets minimum quality standards.

award that the contractor submits the OPSEC SOP to the

COR

after contract award

Frequency: 90 calendar days after contract award

11 15.9.6 Information Assurance

– Contractor information assurance workforce personnel are trained in accordance with DOD and Army policy

Number of calendar days after contract award in which the contractor submits training certifications for all personnel requirement information assurance training

Meets: < 30 calendar days

Method: COR receipt of all certifications

Frequency: 30 calendar days after contract award replacement personnel shall be replaced with 30 days.

Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

11. TRAVEL/TEMPORY DUTY (TDY) – Not Applicable

12. GOVERNMENT FURNISHED PROPERTY – Not Applicable

13. CONTRACT MANAGEMENT

13.1. Government Management: The Contracting Officer’s Representative (COR) for this contract will be appointed by the Contracting Officer (KO). The COR will serve as the primary point of contact for all activities and issues that occur under this contract. Only the KO has the authority to enact changes to this award.

13.2. Contractor Management: The contractor shall designate a single Program Manager (PM) to be the contractor’s authorized point of contact (POC) with the COR. The PM will be responsible for formulating and enforcing performance standards, assigning contractor schedules, reviewing performance quality, communicating policies, purposes, and goals to subordinates. This will include coordination with the KO and the COR to resolve any issues that may arise, trends relating to the contract, or proposed changes or modifications to the contract.

13.3. Contractor OrganizationThe contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor shall ensure that all contractor personnel are advised of their chain of command and who they should contact if they have questions.

13.4. Contractor Vacant Positions: The contractor shall fill vacant positions within thirty (30) business days. If contractor positions are vacant for more than thirty (30) days, the COR will provide a Contract Deficiency Report (CDR) to the KO.

13.5. Subcontract Management

13.5.1. The Contractor is responsible for any subcontract management necessary to integrate services performed on this contract.

13.5.2. The Contractor is responsible and accountable for subcontractor performance on this contract.

13.5.3. The Contractor is responsible to manage task distribution to ensure there are no Organizational

Conflict of Interest (OCI) considerations.

13.5.4. Contractor may add subcontractors to their team after notification and written approval from the

KO.

13.5.5. Privy of contract is with the Contractor and the subcontractor.

13.6. Foreign Nationals: A foreign national can only be hired if they have a special skill that a US Citizen cannot be found to perform. A background investigation must be completed in its entirety before unescorted access to the facility is granted. Government computer access will not be approved until a background check is done in accordance with paragraph 15.13. Typically, a background check cannot be performed on a foreign national unless the individual has lived in the United States for three (3) of the last five (5) years.

14. COMPLIANCE DOCUMENTS

14.1. General Compliance

14.1.1. Federal Law: The services provided under this contract must be conducted in accordance with all

Federal law, Department of Defense (DOD), Department of the Army (DA) and Medical Research and Development Command (USAMRDC) laws and command laws, regulations, policies, and procedures that govern the conduct of regulated research.

Federal regulations governing regulations for human subject’s protection are found in 45 CFR 46. The International Convention on Harmonization Guidelines for Good Clinical Practice is the standard governing the conduct of research trials. References for military regulations and policies governing regulated research may be found at https://mrmc.amedd.army.mil/rodorphrpo.asp.

14.1.2. Occupational Safety and Health Administration: The contractor shall comply with Occupational Safety and health Administration Standard Number 1904.32. The contractor shall deliver the 300A by February 1 of each year (Deliverable 15).

14.1.3. DOD Compliance Documents: A complete list of DOD compliance documents providing specifications, standards, or guidelines can be found at http://www.dtic.mil/whs/directives/corres/dir.html.

a) Army Regulation 340-21, Army Privacy Program.

http://www.army.mil/usapa/epubs/340_Series_Collection_1.html

b) Army Regulation 25-1, Information Technology.

http://armyhpubs.army.mil/epubs/25_Series_Collection_1.html

c) Army Regulation 25-2, Information Assurance.

d) Department of Defense (DOD) Instruction 3216.02, Protection of Human Subjects and Adherence to Ethical Standards in DOD-Supported Research, dated November 2011.

http://www.dtic.mil/whs/directives/corres/pdf/321602p.pdf

e) Department of Defense (DOD) 6025.18 Regulation, DOD Health Information Privacy Regulation, 24 January 2003.

f) DOD Instruction 3210.7, Research Integrity and Misconduct, 14 May 2004.

g) Department of Defense (DOD) Instruction 8500.01 Cybersecurity

h) Department of Defense (DOD) Instruction 8510.01 Risk Management Framework (RMF) For DOD Information Technology (IT Department of Defense (DOD) Instructions 5400.11-R, Privacy Program http://www.dtic.mil/whs/directives/corres/pdf/540011p.pdf

i) Army Regulation (AR) 70-25: Use of Volunteers as Subjects of Research, Headquarters, Department of the Army, dated 25 January 1990 – currently under revision

j) Clinical Laboratory Improvement Amendments, 2013. https://www.cms.gov/Regulations-and- Guidance/Legislation/CLIA/CLIA_Regulations_and_Federal_Register_Documents.html. Specific guidance: http://www.ecfr.gov/cgi-bin/text-idx?SID=1248e3189da5e5f936e55315402bc38b&node=pt42.5.493&rgn=div5

k) Clinical Laboratory Improvement Program (CLIP) Manual, May 29, 2014.

http://www.dtic.mil/whs/directives/corres/pdf/64402m.pdf (this document is codified Title 42 Part 493 under Memorandum of Agreement between the US Department of Defense and Health and Human Services.

l) College of American Pathologists Inspection Checklists. http://www.cap.org

m) Clinical Laboratory Standards Institute. Standards and Guides for Laboratories:

http://clsi.org/standards

n) Title 42 Part 493 Laboratory Requirements, 1 October 2011 https://www.gpo.gov/fdsys/granule/CFR-2011-title42-vol5/CFR-2011-title42-vol5-part493/content-detail.html

o) National Institutes of Allergy and Infectious Diseases, DAIDS Guidelines for Good Clinical

Laboratory Practice Standards, https://www.niaid.nih.gov/LabsAndResources/resources/DAIDSClinRsrch/Documents/gclp.pdf

p) ICH Guideline for Good Clinical Practice, Consolidated Practice (E6) http://www.ich.org/products/guidelines/efficacy/efficacy-single/article/good-clinical-practice.html

q) Title 21, CFR Part 11 Electronic Records: Electronic Signature.

https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/CFRSearch.cfm?CFRPart=11

r) Title 21, CFR Part 50 Protection of Human Subjects https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfCFR/CFRSearch.cfm?CFRPart=50&showF R=1

s) Title 21 CFR Part 54 Financial Disclosure by Clinical Investigators https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/CFRSearch.cfm?CFRPart=54

t) Title 21 CFR Part 56, Institutional Review Boards https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/CFRSearch.cfm?CFRPart=56

u) Title 21 CFR Part 812, Investigational Device Exemptions, April 1, 2014 http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/CFRsearch.cfm?CFRPart=812

v) Title 45 CFR 46, Protection of Human Subjects, April 1, 2014, http://www.hhs.gov/ohrp/humansubjects/guidance/45cfr46.html#

w) Title 29 Part 1910.1030 Bloodborne Pathogens; 1910.1200, Hazard Communication; 1910.132

Personal Protective Equipment https://www.osha.gov/pls/oshaweb/owastand.display_standard_group?p_toc_level=1&p_part_nu mber=1910

x) Title 42 CFR 72.3 Transportation of Materials Containing Certain Etiologic Agents; Minimum

Packaging Requirements. https://www.gpo.gov/fdsys/granule/CFR-2007-title42-vol1/CFR-2007-title42-vol1-sec72-3

y) Title 49 CFR Part 173.199 Category B Infectious Substances https://www.gpo.gov/fdsys/pkg/CFR-2015-title49-vol2/pdf/CFR-2015-title49-vol2-sec173- 199.pdf

z) Dangerous Goods Regulations of the International Air Transport Association.

http://www.iata.org/Pages/default.aspx

aa) Title 5, U.S.C section 5A, Records Maintained on Individuals https://www.gpo.gov/fdsys/granule/USCODE-2010-title5/USCODE-2010-title5-partI-chap5-subchapII-sec552a/content-detail.html

14.2. Human Research Protections – Not Applicable

14.3. Research Involving Animals – Not Applicable

14.4. Information Technology Compliance

14.4.1. Army Regulation 25-1, Information Technology

Compliance information regarding Army Information Technology may be found at:

http://armyhpubs.army.mil/epubs/25_Series_Collection_1.html

14.4.2. Army Regulation 25-2, Information Assurance

Compliance information regarding Army Information Assurance may be found at:

https://ia.signal.army.mil/docs/AR25-2.pdf

14.4.3. Cyber-security

Department of Defense (DOD) Instruction 8500.01 Cybersecurity

14.4.4. Risk Management Framework

Department of Defense (DOD) Instruction 8510.01 Risk Management Framework (RMF) For DOD Information Technology (IT Department of Defense (DOD) Instructions 5400.11-R, Privacy Program http://www.dtic.mil/whs/directives/corres/pdf/540011p.pdf

14.5. Medical and Laboratory Compliance – Not Applicable

14.6. ICIDS Specific Policies

AR 190-11, Physical Security of Arms, Ammunition, and Explosives, dated 5 Sep 2013 AR 190-13, The Army Physical Security Program, dated 25 Feb 2011 AR 190-51, Security of Unclassified Army Property (Sensitive and Non-Sensitive), dated 30 Sep 1993 AR 380-5, Department of the Army Information Security Program, dated 29 Sep 2000 ICD 705 v1.2, Technical Specifications for Construction and Management of Sensitive Compartmented Information Facilities (SCIF), dated 23 Apr 2012 TM 5-6350-300-13&P, Integrated Commercial Intrusion Detection System-IV (ICIDS-IV), dated 15 May 2012, w/Change 1 dated 1 Feb 2015 TB 5-6350-300-23, STARWATCHTM Security Software Administration Guide 5.3, dated 1 Mar 2015 UFGS 28 20 01.00 10, Electronic Security System, dated Oct 2007

14.7. General Condition The Prime Contractor shall be a DAQ Value Added Retailer (VAR) and all technicians installing or maintaining DAQ devices shall have DAQ Electronics certifications.

Certification shall be maintained throughout the period of performance of the contract to include any option periods. At a minimum, the Contractor shall provide one Senior Engineer one-day each week and who is available to respond to unscheduled or emergency maintenance situations arising from the operation of the ICIDS IV equipment.

15. OTHER TERMS, CONDITIONS, AND PROVISIONS

15.1. Non-Personal Services

This PWS identifies services that are strictly non-personal in nature, as defined by Federal Acquisition Regulation (FAR) Part 37, Service Contracting. To ensure there is no appearance of any personal services, the Government shall neither supervise contractor personnel nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks or prepare work schedules for individual contractor personnel. It shall be the responsibility of the contractor to manage its personnel and to guard against any actions that give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contractor Officer (KO) immediately.

15.2. Severable / Non-Severable Services

This award identifies services that are severable in nature.

15.3. Inherently Governmental Functions

This requirement has been reviewed and contains no services that are inherently governmental functions.

15.4. Invoices

The Contractor shall submit invoices monthly to Wide Area Work Flow (WAWF) with sufficient documentation to provide certification of invoice.

The Contractor is responsible for properly preparing and forwarding to the appropriate Government official, the invoice and receiving report for payment. The contractor shall attach back up information to receiving reports for direct labor and Other Direct Costs (ODCs). Direct labor backup information shall reflect the person’s name, job title and quantity of hours worked for each pay period at a minimum. Backup information for ODCs shall list all elements of costs, such as travel breakout backup, including itinerary, dates of travel, name of employees traveling plus per diem costs shall accompany the receiving report. All ODCs exceeding $3,000 requires that the contractor conduct appropriate competition and obtain approval from the COR prior to purchase.