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EXHIBIT C - PERFORMANCE REQUIREMENTS SUMMARY (PRS)
Performance Objective #
| Performance Objective/Standard |
| PWS Reference |
| Acceptable Performance Level |
| Monitoring Method |
| 1 |
| The contractor shall provide complete verification of updated health and immunization requirements every two years as specified for all Fee Basis Providers from the date the provider was initially qualified. |
| 1.24 |
| 95% of providers shall meet the 2 year standard. Health and Immunization documents shall be submitted to the COR, NLT (5) business days from when updates are received. |
| Periodic surveillance/ observations; validated customer complaints. |
| 2 |
| All FBPs performing health care services under this contract shall comply with the Health and Immunization requirements. |
| 1.24.1 |
| 95% of FBPs shall have met this standard prior to submission of credential packages. |
| Periodic surveillance/ observations; validated customer complaints. |
| 3 |
| All PAs must complete 100 Continuing Medical Education Credits during any consecutive two year period. |
| 4.1 |
| 100% of physician assistants must maintain the standard. |
| Periodic surveillance/ observations; validated customer complaints. |
| 4 |
| Physicians shall progress from DPC-2 to DPC-3 during their initial six month period of employment with a minimum of 80 hours of FBP service. |
| 4.2.4 |
| 95% of all providers shall meet the standard. |
| Periodic surveillance/ observations; validated customer complaints. |
| 5 |
| The FBP shall possess sufficient initiative, interpersonal relationship skills and social sensitivity. |
| 4.9 |
| There shall be no more than one performance report submitted per month across USMEPCOM. |
Periodic surveillance/ observations; validated customer complaints.
| 6 |
| Provide Fee Basis Providers who shall perform services at 65 MEPS and one remote processing site. |
| 4.14.2 |
| 100% of MEPS shall have a provider pool available in the local area to fill the government’s request for services. |
| Periodic surveillance/ observations; audit or review by third party; validated customer complaints. |
| 7 |
| Upon receipt of a performance report from a MEPS with no CMO, contractor physician shall visit the provider at the MEPS. |
| 4.14.3 |
| 98% of the visits shall occur within the 30 calendar day window. |
| Periodic surveillance/ observations; validated customer complaints. |
| 8 |
| The contractor shall submit adequate FBP application packages. |
| 4.15.1 |
| In any given month 95% of all packages submitted within the month shall meet the standard. |
| Periodic surveillance/ observations; validated customer complaints. |
| 9 |
| Lapses in medical licenses or BLS cards. |
| 5.4.1 |
| At least 95% of all providers shall not let medical licenses or BLS cards lapse in any given month. |
| Periodic surveillance/ observations; validated customer complaints. |
| 10 |
| Compliant with scheduling requirements. |
| 5.9.1 |
| Accurately assign 98% of daily FBPs per month. |
Accurately assign 99% of FB-CMO, as requested.
Periodic surveillance/ observations; validated customer complaints.
| 11 |
| Submit timely and accurate deliverables. |
| 5.13.1.1 – 5.13.1.5 |
| Accurate reports are delivered 90% of the time within established timeframes. |
| Periodic surveillance/ observations; validated customer complaints. |
| 12 |
| The Contractor shall maintain a complete Quality Control Plan (QCP). |
| 5.12 |
| Contractor shall provide the COR within thirty calendar days after contract award and within 5 business days when changes are made thereafter. |
| Periodic surveillance/ observations; audit or review by third party. |
Department of the Army Medical Command