A.01.02_Attachment_1-_Call_Volume_and_Transactions-Tidewater_2014-2016.pdf
PDF 56 KB Posted
- Attached to
- Patient Appointing Services (PAS) Federal contract opportunity
- Solicitation number
- W81K04-17-R-0014
- Issued by
- Department of the Army Medical Command
About this file
Attachment 1 Call volume and transactions Tidewater
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Questions_and_Answers_21_Sep_17.pdf | ||
| May_2016_thru_April_2017_eMSM_HRAC.pdf | ||
| Amend_002.pdf | ||
| Amend_001.pdf | ||
| W81K04-17-R-0014_31_Aug_17.pdf | ||
| A.01.02_Attachment_2-QASPwPRS-Tidewater.pdf | ||
| W81K04-17-R-0014.pdf |
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Text version
TIDEWATER HISTORICAL CALL VOLUME AND TRANSACTIONS
Historical Contractor Call Volumes for three (3) locations to include: Naval Medical Center, Portsmouth, Langley Air Force Base, VA and Fort
Eustis, VA Hampton Road Appointment Center (HRAC)
2014 14-Jan 14-Feb 14-Mar 14-Apr 14-May 14-Jun 14-Jul 14-Aug 14-Sep 14-Oct 14-Nov 14-Dec Total
Calls Received 65688 65145 69351 68864 65638 64754 68100 66083 71787 72653 57271 65646 800980 Calls Answered 65672 64850 69239 68818 65618 64558 68062 66077 71707 72648 57265 65625 800139
Appt Transactions 39509 39136 41784 39601 37064 35226 37726 35871 40498 40659 34117 37390 458581
2015 15-Jan 15-Feb 15-Mar 15-Apr 15-May 15-Jun 15-Jul 15-Aug 15-Sep 15-Oct 15-Nov 15-Dec Total Calls Received 70749 60728 77817 71243 64259 69745 68322 68403 68279 67703 61073 60672 808993 Calls Answered 70681 59615 77744 71238 64257 69736 68274 68393 68234 67444 61045 60654 807315
Appt Transactions 42647 36522 46472 40262 35241 37677 40323 39438 38091 38391 36638 36213 467915
2016 16-Jan 16-Feb 16-Mar 16-Apr 16-May 16-Jun 16-Jul 16-Aug 16-Sep 16-Oct 16-Nov 16-Dec Total Calls Received 66581 68806 74780 66234 66068 65420 59441 70658 64718 64132 61058 55826 783722 Calls Answered 66402 68756 74762 66226 66040 65388 59408 70595 64666 64123 60776 55769 782911
Appt Transactions 42096 42301 45837 40776 39959 39832 37289 43045 40044 40233 37850 34651 483913
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