REQUEST FOR INFORMATION_Appliance Repair Italy_version II_110526.pdf

REQUEST FOR INFORMATION (RFI) / SOURCES SOUGHT

TECHNICAL DESCRIPTION FOR SERVICES

1- INTRODUCTION: The U.S. Army Contracting Command, 409th Contracting Support Brigade (CSB), Theater Contracting Center (TCC), Kaiserslautern is issuing this Request for Information (RFI) / Sources Sought as a means of conducting market research, for information and planning purposes, to identify parties having an interest in and the resources to support a possible requirement for Miscellaneous Appliance Repair Services in Italy.

The intent is to procure these services on a competitive basis if it is determined the Government will contract for these services. There is no obligation on the part of the Government to acquire any products or services described in this RFI / Sources Sought. This office does not intend to award a contract on the basis of this RFI / Sources Sought or reimburse respondents for information solicited. No funds have been authorized, appropriated or received for this effort. The information provided may be used by the Contracting Office in developing its acquisition strategy.

NOTE: All “FAR,” “DFARS” and “AFARS” references in the document refer to the RFO version of the regulation current on the date of the document.

2- PROGRAM BACKGROUND: The U.S. Army Installation Management Command

(IMCOM) has a requirement for performance of maintenance and repair services to Government-owned domestic appliances.

The Contractor would be expected to perform repairs and the management of repair parts and Common Standard Item Parts. Provide all necessary management, personnel, supervision, tools, vehicles, materials, general and specialized equipment, electronic communication, repair parts, Common Standard Item Parts and all required reporting to perform Appliance Repair Services as identified in this PWS. Freestanding Appliances to be supported may be either U.S. or European specification and include but are not limited to: ranges, gas and electric; refrigerators and freezers; dishwashers;

washers and dryers; industrial washers and dryers; and combination microwaves and icemakers.

Draft copy of the Performance Work Statement (PWS) is included as an attachment and provides full details on the services needed. This PWS does not represent the final requirement, which is subject to change. Responses received to this notice will assist in determining the acquisition strategy of the requirement.

3- REQUIRED CAPABILITIES: This potential requirement would consist of non-personal service(s) performing appliance repair services for the Army in Europe Army Family Housing and Unaccompanied Personnel Housing (AFH/UPH). These services consist of on-call repairs, and management of Repair Parts and Common Standard Item Parts used in the support thereof. This requirement is designed to ensure that the appliances are repaired or replaced in accordance with established commercial practices, performance standards (as specified herein) and within established timeframes.

The Government will evaluate market information to ascertain potential market capacity to: 1) provide services consistent, in scope and scale, with those described in this notice and otherwise anticipated; 2) secure and apply the full range of corporate financial, human capital, and technical resources required to successfully perform similar requirements; 3) implement a successful project management plan that includes: compliance with tight program schedules; cost containment; meeting and tracking performance; hiring and retention of key personnel and risk mitigation;

and 4) provide services under a performance based service acquisition contract.

4- SUBMISSION DETAILS & CAPABILITIES STATEMENT: Interested parties are requested to submit a capabilities statement of no more than ten (10) pages in length in Times New Roman font of not less than 12 pitch. The deadline for response to this request is no later than 2:00 PM, CET, 19 November 2026. All responses under this RFI / Sources Sought Notice must be e-mailed to Contracting Officer, Gutierrez, Israel – israel.gutierrez1.civ@army.mil. The Government will not return any information submitted in response to this notice.

This documentation must address at a minimum the following items:

A. What type of work has your company performed in the past in support of the same or similar requirement? What areas in Italy can your company support?

B. Can or has your company managed a task of this nature? If so, please provide details.

C. Can or has your company managed a team of subcontractors before? If so, provide details.

D. What specific technical skills does your company possess which ensure capability to perform the tasks?

E. Can you repair both U.S. and European appliances? What types of appliances can you repair? If the Government provides training on repair of U.S. appliances, would that make you more willing to participate in a potential solicitation?

F. Do you have recommendations to improve the approach/specifications/draft

PWS to acquire the identified services?

G. What procedures does your company use to ensure your employees, particularly those forming part of your appliance installation crew, obtain and maintain all required Italian certifications/qualifications?

H. What are the typical certifications/qualifications your employees must possess to legally perform the services outlined in the attached Performance Work Statement? What are the typical certifications/qualifications required for a business to legally operate in Italy? What qualifications and certifications do your technicians have?

I. How many technicians can you provide for this requirement? How much time would you need to start performance after contract award? Does your company offer technical cleaning for appliances, when needed? Does your company have the capability to replace refrigerators with refrigerant (Freon) properly?

J. How quickly can you respond to routine, urgent, and emergency calls?

K. What percentage of repairs can you complete on the first visit?

L. Do your technicians carry common repair parts in their vehicles? How do you manage and order repair parts?

M. Is it typical to find qualified personnel who are also fluent in English when recruiting?

N. Are there any changes in the job market that make it more difficult to find qualified personnel? What is the typical process and timeframe for handling employee turnover? What are the typical methods for handling employee absences and replacements?

O. What is the typical method of structuring prices and itemizing costs? Is it standard industry practice to price based on distance travelled, weight of items, or labor hours? Do you employ fixed pricing methods or use methods that allow for reimbursement based on costs incurred?

P. Information to help determine if the suggested NAICS is considered appropriate for this acquisition. If you believe it is not, suggest a NAICS and explain why it is more appropriate for this type of acquisition.

If your organization has the potential capacity to perform these contract services, please provide the following information, along with responses to the above questions: 1) organization name, address, email address, CAGE Code and UEI number, point of contact (including name, title, phone, and email address), website address, telephone number, and size and type of ownership for the organization;

and 2) Tailored capability statements addressing the particulars of this effort, with appropriate documentation supporting claims of organizational and staff capability. If significant subcontracting or teaming is anticipated in order to deliver technical capability, organizations should address the administrative and management structure of such arrangements.

5- PLACE OF PERFORMANCE: Primarily Government Furniture Management Offices

(FMO) in Italy.

6- ELIGIBILITY: The applicable NAICS code for this requirement is 811412, Appliance

Repair and Maintenance, with a Small Business Size Standard of $19million. The Product Service Code is J072, Maintenance, Repair, and Rebuilding of Equipment – Household and Commercial Furnishings and Appliances. Businesses of all sizes are encouraged to respond; however, each respondent must clearly identify their business size in their capabilities statement.

7- ADDITIONAL INFORMATION: All questions MUST be in writing. In all responses, please reference W564VK27QA00X. Questions for this RFI / Sources Sought shall be submitted on or before 2:00 PM CET, 10 November 2026. Government Response will be provided within five (05) business days after receipt of all questions. Verbal questions will not be accepted. The Government is not committed nor obligated to pay for the information provided, and no basis for claims against the Government shall arise as a result of a response to this Sources Sought.

Respondents shall not be obligated to provide the services described herein and it is understood by the United States Government that the cost estimates provided as a result of this request are “best” estimates only.

Upon evaluation of the capability statements, if it is determined that this requirement will be an unrestricted competition, the Government intends to evaluate the Small- Business responses and conduct further market research to identify a subcontracting goal.

All data received in response to this RFI / Sources Sought that is marked or designated as corporate or proprietary will be fully protected from any release outside the Government.

No phone calls will be accepted.

8- DISCLAIMER: “THIS RFI / SOURCES SOUGHT IS FOR INFORMATIONAL

PURPOSES ONLY. THIS IS NOT A “REQUEST FOR PROPOSAL (RFP)” OR

“REQUEST FOR QUOTES (RFQ)” TO BE SUBMITTED. IT DOES NOT

CONSTITUTE A SOLICITATION AND SHALL NOT BE CONSTRUED AS A

COMMITMENT BY THE GOVERNMENT OR A PROMISE THAT A SOLICITATION

WILL BE ISSUED IN THE FUTURE. RESPONSES IN ANY FORM ARE NOT

OFFERS OR QUOTES AND THE GOVERNMENT IS UNDER NO OBLIGATION TO

AWARD A CONTRACT AS A RESULT OF THIS ANNOUNCEMENT. NO FUNDS

ARE AVAILABLE TO PAY FOR PREPARATION OF RESPONSES TO THIS

ANNOUNCEMENT. ANY INFORMATION SUBMITTED BY RESPONDENTS TO

THIS TECHNICAL DESCRIPTION IS STRICTLY VOLUNTARY; THE UNITED

STATES GOVERNMENT WILL NOT PAY FOR INFORMATION REQUESTED NOR

WILL IT COMPENSATE ANY RESPONDENT FOR ANY COST INCURRED IN

DEVELOPING INFORMATION PROVIDED TO THE UNITED STATES

GOVERNMENT. RESPONSES WILL NOT BE RETURNED TO THE RESPONDER.

NOT RESPONDING TO THIS NOTICE DOES NOT PRECLUDE PARTICIPATION

IN ANY FUTURE RFP, RFQ OR INVITATION FOR BID (IFB), IF ANY ISSUED. IF A

SOLICITATION IS RELEASED, IT WILL BE EITHER BE SYNOPSIZED ON THE

SYSTEM FOR AWARD MANAGEMENT (SAM) OR SOLICITED TO LOCAL

SOURCES. IT IS THE RESPONSIBILITY OF POTENTIAL OFFERORS TO

MONITOR THE SAM AND/OR FOLLOW UP WITH THE POINTS OF CONTACT

PROVIDED IN THIS RFI / SOURCES SOUGHT FOR ADDITIONAL INFORMATION

PERTAINING TO THIS REQUIREMENT.”

9- NOTE on SMALL BUSINESSES SET-ASIDE: FAR Part 19.000(b)(1)(ii) states

“Contracting Officers may apply this part outside the United States and its outlying areas.” The contracting officer has determined that it is not in the best interests of the Army to use FAR Part 19 small business programs for this acquisition. In coming to this determination, the Contracting Officer considered that the contactor must be knowledgeable of, and comply with, local labor and other laws when performing these services in Germany.

In accordance with changes to regulation resulting for the FAR RFO, which went into effect on 01 February 2026, this requirement may be posted for both synopsis and competition on sam.gov; however, it will not be set-aside for small business concerns and will be competed on an unrestricted basis. Performance of services will take place in Italy and must adhere to local Italian and EU laws, setting this requirement aside for small business concerns would result in the Government having to pay exorbitant pass-through costs.”

As the Contracting Officer has determined not to apply FAR Part 19 to this procurement in accordance with the discretion afforded by FAR Part 19.000(b)(1)(ii), the Contracting Officer will not request review by the SBA procurement center representative in accordance with DFARS Part 219.402(c)(iii)(E), and no Form DD 2579 will be prepared.