PWS - Appliance Maintenance Repair Italy Final.pdf

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Performance Work Statement (Includes associated Performance Requirements Summary (PRS)

PERFORMANCE WORK STATEMENT (PWS)

Appliance Repair Services in Italy IMCOM-E, GSE/G4, Furnishings Branch

Part 1

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General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide appliance repair services for the Army in Europe Army Family Housing and Unaccompanied Personnel Housing (AFH/UPH).

Attachment #12 list all sites in Italy and the estimated quantity of installed appliances in those areas that are subject to this contract. These services consist of on-call repairs, and management of repair parts and common standard item parts used in the support thereof.

This requirement is designed to ensure that the appliances are repaired or replaced in accordance with established commercial practices, performance standards (as specified herein) and within established timeframes.

1.2 Background: IMCOM-E, GSE/G4 Furnishings Branch has a requirement for the repair of freestanding “NOT Built-in” appliances for the Army Theater in Italy. The purpose of this acquisition is to provide appliance repair services, and the management of repair parts and common standard item parts for Army Family Housing, Unaccompanied Soldier programs and Army Civilians (AFH/UPH) at the locations shown in Attachment #14.

1.3 Scope: The contractor shall provide non-personal service(s). The contractor shall perform domestic appliance repairs, and the management of repair parts and common standard item parts to fulfill the requirements. The contractor shall provide all necessary management, personnel, supervision, tools, vehicles, materials, general and specialized equipment, electronic communication, and all required reporting to perform appliances repair services as identified in this PWS. Freestanding appliances to be supported may be either U.S. or European specification to include ranges, gas and electric; refrigerators and freezers;

dishwashers, washers, dryers, industrial washers and dryers, combination microwaves and icemakers (Attachment #12 listing of estimated quantities of U.S. and EU appliances in Italy).

1.4 Objectives: The general objective of this contract is to provide high quality repairs of appliances owned by the US Government, and the management of repair parts and common standard item parts. The repairs may take place in troop buildings, customers’ homes, and local Government Furniture Management Offices (FMOs).

1.4.1 Responsibilities: The contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The contractor shall perform as specified in this PWS and under the direction of the Contracting Officer (KO). See also Paragraph 1.1 Description of Services/Introduction.

1.4.2 Work Responsibility: The contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The contractor shall conduct work in

P a g e 3 | 69 accordance with this PWS and all applicable United States (U.S.), Host Nation, and local laws, regulations, standards, provisions, and directives. The contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. Some services under this contract may be performed at designated facilities, or portions of installations, by in-house Government personnel or by other contractors.

1.4.3 Administrative Responsibility: The contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, quality control (QC), financial control, meetings, and correspondence. The contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S, Host Nation, and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed. The contractor shall compile historical data, prepare required reports, and submit information as specified by the deliverable list presented in this PWS. Any data created by the contractor will fall under the data rights described in section 1.15 of this PWS.

1.4.4 Functional Areas: The work under this contract shall be performed at customers’ homes, troop buildings and at local FMOs.

1.4.5 Period of Performance: The period of performance shall be for a non-separately priced one (1) month phase-in, three (3) month Base Period, (4) twelve (12) month option years and one (1) eight (8) month option period.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The contractor’s proposed QCP shall be submitted to the Contracting Officer (KO) through the Quality Assurance (QA) Specialist and Contracting Officer’s Representative (COR) for review within thirty (30) working days after date of contract award (Deliverable A001). The Government will review and either notify the contractor in writing of acceptance of the plan or return their comments to the contractor within five (5) working days. If the Government has provided comments, the contractor shall then have five (5) working days to submit a Final QCP. After receipt of the Final QCP, the contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than ten (10) working days prior to the anticipated change and before implementation by the contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

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(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the contractor's Quality Control Team.

(b) How the contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals).

(c) How the contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses.

(d) How the contractor will monitor and ensure staff qualifications remain current and valid processes/approvals throughout contract performance.

(e) How the contractor will inventory and track maintenance of all Government

Provided Equipment/Materials.

(f) How the contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(g) How the contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.2 The contractor shall be responsible for internal Quality Control (QC) that ensures satisfactory performance of this contract. The contractor shall maintain an ISO 9001:2015 certification for the duration of the contract. The contractor shall provide this certificate to the KO, Quality Assurance (QA) Specialist and the COR within five (5) working days after contract award (Deliverable A002). The contractor shall provide and maintain an inspection system acceptable to the Government covering the services to be performed hereunder.

Records of all inspection work carried out by the contractor shall be kept complete and available to the Government upon request during the period of the contract. Among other means of inspection, the contractor shall:

Milestone for QC Plan:

Final plan provided to the KO and COR within thirty (30) working days of contract award.

Government shall review and return the final plan within five (5) working days.

Revised final plan provided to the Government within five (5) working days of

Government Review The contractor shall provide a primary Point of Contact (POC) and alternate POC for each area identified under this contract. The POCs shall be responsible to respond and troubleshoot actions and customer complaints within their area, within one (1) working day.

The contractor agrees that the supplies or services performed under this contract shall be covered by the most favorable commercial warranties the contractor gives to any customer

P a g e 5 | 69 for such supplies or services and that the rights and remedies provided herein are in addition to and do not limit any rights afforded to the Government by any other clause of this contract.

1.5.1.1 An Analysis of Quality Control and Timeliness of Submittals (i.e., deliverables) shall be provided to the COR within thirty (30) working days upon completion of each option year (Deliverable A003).

1.5.1.2 The contractor shall inform the COR and the local Appliance Inspector of issues or potential issues that might affect the performance immediately. Verbal reports shall be followed up by written reports within one (1) working day (Deliverable A004).

1.5.2 Quality Assurance: The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds). The Government will monitor the contractor's performance under this Contract by performing inspections using the Performance Requirements Summary (PRS). The PRS is used primarily to determine if the contractor is performing all required outputs. The PRS also indicates for the prospective contractors the importance of each required service. The PRS contains penalties for Non-Compliance.

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any of the documentation (e.g., deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day- January 1st M. L. King Memorial Day- 3rd Monday in Jan Presidents’ Day- 3rd Monday in February Memorial Day- last Monday in May Juneteenth- June 19th Independence Day- July 4th Labor Day- 1st Monday in September Columbus Day- 2nd Monday in October Veteran’s Day- November 11th Thanksgiving Day- 4th Thursday in Nov Christmas Day- December 25th

1.5.3.2 Host Nation Holidays: Work shall not be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

Italian national and local holidays are:

New Year’s Day- January 1st Epiphany January - 6th Easter Monday- Varies Liberation Day - 25th April Int. Worker’s Day - May 1st Republic Day- Varies Assumption Day- August 15th All Saints’ Day- November 1st

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1st Christmas- December 25th 2nd Christmas- December 26th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0700 to 1600, Monday through Friday except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0700 to 1600, Monday through Friday. The Government facility is closed for operations during the recognized U.S. Holidays identified in paragraph 1.5.3.1 above. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the Contracting Officer to the contractor.

1.5.4.3 Contractor Support Hours: The contractor shall provide support between the hours of 0730 through 1700, Monday thru Friday except local Host Nation Holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor shall always maintain an adequate workforce, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4.3.1 Contractor Work Plan: The contractor shall prepare and maintain a Work Plan.

The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.). The contractor’s proposed work plan shall be submitted to the Contracting Officer via the COR for review within ten (10) working days after date of contract award (Deliverable A005). The Government will review and either accept or return their comments to the contractor within ten (10) working days. The contractor shall then have three

(3) working days to submit a Final Work Plan. Any proposed change to the accepted Final Work Plan is required to be resubmitted via the COR for review and acceptance by the Contracting Officer at a minimum thirty (30) working days prior to implementation. The timeline noted above shall apply for review and acceptance for proposed changes.

1.5.4.3.2 Contractor Management: The contractor shall perform continual management of the functional areas contained in this PWS and shall provide a Contract Manager (CM) and Alternate Contract Manager (ACM) who are available by telephone on each working day (Monday – Friday), including U.S. holidays, during the hours 0730 through 1700. The CM/ACM shall conduct overall management coordination and shall be the central point of contact (POC) with the Government for performance of all work under the PWS. At the post award conference, the contractor shall submit to the Contracting Officer and the COR, in writing the CM and the ACM, shall have full authority to act for the contractor on all Contract

P a g e 7 | 69 matters relating to daily operation of this Contract (Deliverable A006). The contractor shall provide written notice to the KO and the COR prior to changing CM or ACM no later than five (5) working days prior to the change (Deliverable A007). The CM or his/her alternate shall respond within one (1) hour to the KO or the COR when requested (Deliverable A008).

1.5.4.3.3 Contractor Responsiveness: The CM and ACM shall be available for telephone communication or site attendance, with the COR, as required by the COR, during the hours 0730 through 1700, Monday through Friday. The CM and the ACM shall have full authority to contractually bind the contractor for prompt action on matters pertaining to execution of the PWS.

1.5.5 Training Holidays: The United States Army Europe (USAREUR) has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the contractor with an opportunity for unrestricted access to facilities and areas.

The contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.5.6 Place of Performance: The work under this contract will be performed at customer’s homes, troop buildings and at local FMOs at sites in Italy listed under Attachment #14.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: Reserved

1.6.2 Personnel Security Clearance Requirements: Reserved

1.6.3 Installation Access: Access to U.S. installations, buildings and controlled areas are limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings, and controlled areas. The contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the contractor and any subcontractor utilized by the contractor, are made aware of and comply with these requirements.

The contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

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The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a contractor employee no longer requires access.

1.6.3.1 Installation Pass Log In addition, the contractor shall provide the Contracting Officer, via the COR, an Initial Installation Pass Log within three (3) working days after contract award (Deliverable A009). The log must at a minimum contain the following information:

Name (Last, first, MI), country of citizenship, Personal ID number, supporting document expiration date, residence permit required, work permit required, date of birth, weight, height, eye color, hair color, time/day access is required, Army Installation(s) the access is requested for, sign-in privileges, License number, country, make, model, year, body type, color.

The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) working days after any changes to the log (Deliverable A010).

1.6.3.2 Individual Termination or Expiration of Employment: The contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within five (5) working days. Proof of the turn in of the Installation Pass to the IACS office shall be send to the COR.

(Deliverable A011).

1.6.3.3 Contract Termination or Cancellation: Upon termination or cancellation of this contract, the contractor shall collect all outstanding installation access passes and return them to the issuing office within five (5) working days. Proof of the turn in of the Installation Pass to the IACS office shall be send to the COR (Deliverable A012).

1.6.3.4 Common Access Cards (CAC) and CAC Log: The contractor shall provide the following information: Last, First and Middle Names, government issued personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) and any other necessary information required to obtain a CAC or installation access card, to the COR within thirty (30) working days after award (Deliverable A013). The contractor shall ensure safeguarding of Personally Identifiable Information (PII) and comply with requirements under 1.23.5.

The contractor shall provide a CAC log within thirty (30) working days after contract award and within five (5) working days after changes have been made (Deliverable A014). The COR will provide format and content for the log during the post award meeting. Note - CACs are Government property and shall be accounted for.

1.6.4 Background Checks: Army in Europe (AE) Regulation 604-1 provides guidance pertaining to background checks for U.S. and Host Nation Contractors.

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1.6.4.1 U.S. Citizen: Contractors that work with or teach youth under the age of 18 years are subject to U.S and host nation background checks. The COR will determine the extent of background checks required. The contractor employee may begin performance of the contract after receiving a favorable local background check. The contractor agrees to replace the employee should results of the background check, if required, be unfavorable as determined by the COR. The contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the COR. The contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the COR.

The contractor shall forward a copy to the Contracting Officer via the COR of each favorable background check within ten (10) working days of receipt by the contractor, identifying such with the appropriate contract number. The contractor shall forward a copy to the Contracting Officer via the COR and the COR of each unfavorable background check within five (5) working days of receipt by the contractor, identifying such with the appropriate contract number. When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.6.4.2 Local Nationals and Third Country Nationals: Local national and third country national contractors that work with or teach youths under the age of 18 years are subject to background checks as determined by the COR. As a minimum prior to beginning performance, contractors employing local national and third country nationals shall furnish the Contracting Officer via the COR current documents required for working on a US installation, no later than ten (10) working days after Contract award (Deliverable A015). Forwarding correspondence from the contractors shall identify the associated contract number. The COR will determine the favorability of the Good Conduct Certificate (Polizeilichen Fuehrungszeugnis) and notify the contractor. The contractor shall forward a copy of unfavorable Good Conduct Certificate (Polizeilichen Fuehrungszeugnis) to the Contracting Officer via the COR within five (5) working day of receipt, identifying such with the appropriate contract number. Local nationals and third country nationals agree to the same employee termination provisions as stated for U.S. Citizens (see paragraph 1.6.4.1 above, in particular, same requirements to replace the employee and within timeframe noted when results of background check are unfavorable”).

1.6.5 Physical Security: The contractor shall safeguard all Government equipment, information, and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.6.6 Operations Security (OPSEC) Requirements: contractor personnel shall adhere to facility security policies and restrictions. The contractor shall immediately report suspicious activities to security personnel.

1.7 Key Control: Reserved

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1.8 Post Award Conference/Periodic Progress Meetings: The contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the Government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor contractor's performance and notifies both the Contracting Officer and contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government: Contract Manager/Alternate Contract Manager, Quality Control Manager, Service Personnel. The contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Contract Manager, who shall act for the contractor when the Program/Contract Manager is absent, shall be provided in writing to the Contracting Officer and the COR at the post award conference (Deliverable A006). The Contract Manager and Alternate Contract Manager shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available between 0730 through 1700 Monday through Friday, including American holidays, but excluding local host nation holidays. Qualifications for all key personnel are listed below:

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a. Contract Manager and Alternate Contract Manager: The Contract Manager and Alternate shall provide documentation that shows at least three (3) years of experience in Project Management. The documentation of experience shall be provided to the KO and COR no later than fifteen (15) working days after contract award (Deliverable A016). The Contract Manager and Alternate must have a high degree of expertise with Microsoft Applications (Excel, PowerPoint, Access, Word etc.) and other software products as required including standard office equipment/machinery.

b. Quality Control Manager (QCM): The contractor shall identify in writing to the Contracting Officer and the COR, no later than fifteen (15) working days after contract award, an individual by name within the contractor's organization who shall be responsible, as the QCM, for overall management of the contractor's Quality Control Plan (QCP) and have the authority to act in all contractor Quality Control (CQC) matters for the contractor (Deliverable A017). After acceptance of the quality control plan, the contractor shall receive the contracting officer’s and the COR’s acceptance in writing of any proposed change to his QC system. The Quality Control Manager must demonstrate a minimum of three (3) years or more experience working as a Quality Control Manager. The documentation of experience for this individual shall be provided in writing to the Contracting Officer and the COR no later than fifteen (15) working days after contract award (Deliverable A018). Upon any and every change of the Quality Control Manager (QCM), the contractor shall notify the KO and COR within fifteen (15) working days and provide the documentation of experience for the new QCM (Deliverable A018).

c. Service Personnel: The contractor shall utilize only specialized, knowledgeable, and empowered journeymen, trained and experienced in the repair and maintenance appliances. contractor shall provide training to his personnel throughout the life of the contract on existing appliances currently in use as well as new models introduced during the life of the contract, both US and European. The technicians must demonstrate a minimum of two (2) years or more experience working on household appliances. The contractor’s personnel identified in this paragraph shall meet the stipulated English proficiency levels in reading, speaking, and writing (reference USAREUR Pamphlet 690-70), Appendix H.

The contractor's personnel shall be able to communicate verbally and in writing fluently in English with U.S. Government employees, customers, and agencies. The contractor shall have English speaking personnel on duty at all times that are able to understand and respond to all correspondence and verbal or written requests for services (e.g., service requests etc.) provided in English. Contractor Technicians shall have a sufficient working knowledge of the English language to understand the customers’ description of defects and to answer customers’ questions. The contractor shall prepare in the English language all official correspondence (including work orders) related to this contract and directed to US Government agencies.

1. Level I - Personnel must speak and read English sufficiently to understand simple oral and written work assignments and to express themselves in matters pertaining to their work.

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2. Level II - Personnel must speak and write the English language well enough to communicate on complex matters.

3. Level III - Personnel must be able to speak and write the English language correctly and fluently. They must be able to communicate effectively and compose correspondence and other written communications about the work for which they are responsible.

Required Levels of Proficiency for English Languages under this Contract:

Contractor’s Personnel:

Read Write Speak Contract Manager and Alternate III III III Admin Personal III III III Work Order Desk Personnel III III III Repair Technician II II II

d. Special Qualifications: The contractor shall utilize only qualified personnel, trained, and experienced in the repair and maintenance of appliances. Qualification and training of contractor personnel must be recognized by Host Nation/EU authorities and comply with all Host Nation/EU and U.S. Government rules, laws, and regulations. The supervisor shall verify and sign all work orders (WOs) performed by the technicians. The contractor shall provide legal documentation that shows that the company is authorized to provide the requested services under this contract (e.g an active Company Registration Report from the Chamber of Commerce). Such certification documents shall be presented to the COR within fifteen (15) working days of contract award or hire after award (Deliverable A019).

1.10.1 Contractor Personnel: The contractor shall provide management, administration, and qualified service personnel mix appropriate for the task(s) authorized to be performed.

The contractor is responsible for ensuring the number and qualification of his personnel is sufficient to complete all requirements within this PWS. The contractor shall provide qualified personnel who are physically capable of performing tasks associated with their job positions. The contractor shall replace all personnel at his cost who are identified as unfit to perform the mission physically, behaviorally, or technically. The contractor shall comply with Host Nation and U.S. Government rules, laws, and regulations, e.g., DIN, VDE, VDMA, DWG, environmental laws, etc. manufacturer’s standards and accepted commercial standards, directives, policies and requirements that are issued during the contract term.

Violations of such rules, regulations, laws, directives, policies, or requirements will be grounds for removal from the work site at the contractor’s expense on a permanent or temporary basis, as the Government determines. The contractor shall ensure that all contractor personnel performing services on this contract are knowledgeable of the assigned work and familiar with safety and health precautions necessary to perform services under this contract. Contractor employees performing services under this contract will be controlled, directed, and always supervised by management personnel of the contractor. Government personnel may not perform any supervisory functions for

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Notwithstanding any other provision of this contract, the contractor shall always be responsible for the supervision of its employees in the performance of the services.

1.10.2 Certifications: The contractor shall submit documentation and/or certificates for all employees, to include new employees hired during execution of this contract, to the COR to substantiate the employee's qualifications to perform under this contract. Such certification documents shall be presented to the COR within fifteen (15) working days of contract award or hire after award (Deliverable A019). Qualification and training must be recognized by Host Nation/EU authorities and comply with all Host Nation/EU and U.S. Government rules, laws, and regulations. The contractor shall maintain all certifications and licenses to document compliance with each and all areas’ laws and regulations. Such certificates must also be kept on hand and provided to the COR if requested during the duration of the contract. An updated employee listing shall be forwarded immediately to the COR upon any and every change (Deliverable A019).

1.10.3 Personnel Training: The contractor shall attend training throughout the life of the contract for every new appliance model (both U.S, and European specification) added to the inventory. The Quality Assurance (QA) Specialist will inform the contractor when the Government added new appliance models to the inventory and schedule a date for a training session with the contractor. The training will take place at the local FMO or at the Training Facility at the GSE/G4 warehouse in Sembach. The contractor shall submit the documentation of the training and the attendees to the QA Specialist and the COR within five

(5) working days after the training event (Deliverable A020). The training certificates of all attendees of the training shall be forwarded to the contractor within five (5) working days after the training event by the QA Specialist. Whenever the contractor adds new employees to the work force to work under this contract, he shall submit documentation and/or certificates to the COR to substantiate the employee's qualifications to perform under this contract.

Qualification and training must be recognized by host nation/EU authorities (Deliverable A019).

1.10.4 Government-furnished Identification. Government-furnished identifications shall be returned to the Government when the employee no longer performs work for the contractor under this contract.

1.10.5 Search and Seizure. Contractor personnel and property shall be subject to search and seizure upon entering, while on, or leaving the confines of IMCOM-E Installations at any time in the performance of this contract.

1.10.6 Conduct of Personnel. The KO may require the contractor to remove from the job site any employee working under this contract for reason of misconduct, security, found to be, or suspected to be under the influence of alcohol, drugs, or other incapacitating agents.

Contractor employees shall be subject to dismissal from the premises upon determination by the KO that such action is necessary in the interests of the Government. The contractor shall maintain proper conduct and discipline within the occupied work areas in accordance with (IAW) governing directives. The removal from the job site or dismissal from the premises of

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Contract personnel shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS.

1.10.7 Personnel Appearance. Contractor personnel working under this contract shall practice high standards of personal hygiene and maintain a clean, neat, and professional appearance while on duty. The contractor shall provide employees with uniform shirts with a company logo, and an identification badge (which shows the company name, the technicians name and employee number) issued by the company. The contractor's personnel shall not present an unfavorable appearance, reflect discredit upon or embarrass the Installation, the Department of the Army, or the U.S. Government. The removal from the job site or dismissal of Contract personnel from the premises shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS. The contractor shall provide each service technician with a cell phone in order to have continuous communication with their company and with Government personnel. At no time will service personnel request to use a customer’s telephone.

1.11 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The contractor shall ensure that all documents or reports, produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.12.1 Contractor workspace (staging site, on-site office, desk, or work area, etc.) shall contain a sign signifying the space is occupied by contractor employee(s) to ensure that Government employees and the public know that they are not Government employees. The proposed sign shall be submitted to the Contracting Officer via the COR for review and acceptance within ten (10) working days after contract award (Deliverable A021). Workspace sign location shall be coordinated with the COR. Contractor employees shall identify themselves by name and company affiliation when answering the telephone, presenting briefings, conducting, or attending meetings, and seminars. All contractor correspondence (written, facsimile, and email display) shall include their company name. Requirements for contractor vehicles is addressed under paragraph 4.4.

1.12.2 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges IAW contractor Identification (AE Reg. 27-715). The Contractor (to include subcontractors) shall provide each of their employees an easily readable identification badge. The badge must include the employee’s name, the contractor’s company name, the functional area of assignment, and a recent color photograph of the employee. The contractor shall collect all ID Badges upon completion of the contract or termination of employee. A listing of issued ID Badges shall be furnished to the Contracting Officer and the COR within thirty (30) working days after contract award and updated as needed to reflect contractor personnel changes (Deliverable A022).

1.13 Contractor Travel: Reserved

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1.14 Other Direct Costs (ODCs): Reserved

1.15 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements: Performance under this contract may require the contractor to access data and information proprietary to a government agency, another Government contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The contractor and contractor personnel shall not divulge, or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.17 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/, the contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.18 Non-Disclosure Statements: Reserved

1.19 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI.

The contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

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1.20 Phase In /Phase Out Period: To minimize decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the thirty (30) calendar day phase in/phase out periods. During the phase in period, the contractor shall become familiar with performance requirements and obtain base access for its employees in order to commence full performance of services within thirty

(30) days of contract award date and throughout the life of the contract.

1.20.1 A Phase-In/Phase-Out period of thirty (30) calendar days will be provided at the start of the Base Year.

1.20.2 Upon contract award, the contractor shall provide a milestone plan within ten (10) working days. The contractor will receive an acceptance or rejection notification from the KO (Deliverable A023).

1.20.3 The contractor will be provided during phase-in-in period a Machine Legible Fabricate Number list (MLFB list), Attachment #09 (this Attachment is subject to change during the life of this contract) that shows appliance models, stock numbers, manufacturers, and year of acquisition of each appliance type in Europe and their cross referenced MLFB number. The MLFB number is a 4–5-digit number, which starts with a letter designating the type of appliance and ends with a 3-4 digit serial number.

1.20.4 Phase-In. During the phase-in period, the contractor shall prepare to assume full responsibility for all areas of operation in accordance with the terms and conditions of this Contract. The contractor shall take all actions necessary for a smooth transition of the contracted operations. This period will be thirty (30) calendar days in duration.

1.20.5 The contractor shall maintain, at a minimum, ISO 9001:2015 certification for the duration of the contract. The contractor shall provide this certificate to the KO and the COR NLT five (5) working days after contract award (Deliverable A002).

1.20.6 The remaining Government furnished parts from the outgoing contractor will be stored at the local FMO near each of the sites in Italy (Attachment #14). The incoming contractor can pick up the Government furnished parts from the local FMO’s (Attachment #14). Property Administration is required for commercial contracts under FAR Part 12 when the threshold of the Government furnished parts provided to the contractor is above $250,000.00.

1.20.7 In case the incoming contractor decides to take the Government furnished parts, the contractor shall coordinate with the COR for the exact date(s), IAW milestones. After receipt of said property, it is the incoming contractor's responsibility to bring those parts to the contractor’s facility(s) and distribute the parts to the service vehicles.

1.20.8 It is the incoming contractor's responsibility to verify the receipt of parts against the inventory list provided by the Government. The verification will be made at the FMO in the presence of the local Appliance Inspector.

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1.20.9 During the phase-in period, the contractor at a minimum shall:

1. Identify a main and alternate POC for this contract who will be responsible to coordinate phase-in tasks and be the point of contact for the Government during the life of the contract.

2. Establish a contractor’s Project Management Office to coordinate phase-in tasks and be the point of contact for the Government during the phase-in period.

3. Recruit and hire necessary personnel.

4. Obtain all required certification and clearances, including police good conduct certificate for personnel.

5. Develop and submit all required deliverables.

6. Attend post-award meetings as required; and

7. Establish service facilities and provide addresses and phone numbers to KO and the

COR thirty (30) working days after contract award (Deliverable A024).

8. In accordance with PWS Section 5.13, the contractor is required to start maintaining sufficient quantities of repair parts and common standard item parts on hand to ensure that repairs are completed within the period specified in this contract.

1.20.10 Phase-Out Plan. The services to be provided in the proposed contract are vital to the U.S. Government, and continuity must be maintained at a consistent level without interruption. Within 60 (sixty) working days after performance start, the contractor shall provide to the COR for approval a plan for a 15-calendar day phase-out period. (Deliverable A025).

1.21 Safety: The following provides information pertaining to Safety and Accident Prevention: The contractor shall comply with all safety, fire and security regulations as required by applicable Host Nation laws and in accordance with best commercial practices.

1.21.1 Host Nation Safety Laws and Regulations: The contractor shall comply with FAR 52.236-13, Accident Prevention (November 1991), the references contained therein (e.g.

U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)), and applicable Host Nation Safety Laws and Regulations.

The requirements under FAR 52.236-13 and specifically of the EM 385-1-1 include, but are not limited to the following:

(a) Before initiation of work at the job site, an Accident Prevention Plan, written by the contractor for the specific work and hazards of the contract and implementing in detail the…