W564KV20R0002-0003.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to add additional language to the scope clarifying the inclusion of the PSB-CY Program and adding USAG Italy to the place of performance in TE-4. All additional text is highlighted. The due date is hereby extended to 21 January 2020.

Offerors may revise their proposals as necessary. All proposal revisions must be identified w hen re-submitting.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 50

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 10-Jan-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W564KV20R0002

X 9B. DATED (SEE ITEM 11)

18-Nov-2019

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

10-Jan-2020

CODE

TCC-KAISERSLAUTERN

KLEBER KASERNE MANNHEIMER STRASSE 238

BLDG 3233

67657 KAISERSLAUTERN

GERMANY

W564KV 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W564KV20R0002

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 18-Dec-2019 10:00 AM to 21-Jan-2020 05:00 PM.

The following have been modified:

PERFORMANCE WORK STATEMENT (PWS)

Family Advocacy Program (FAP) Victim Advocacy Program (VAP) and Emergency Placement Care

(EPC) Support Services

10 January 2020

Table of Contents

PART 1- GENERAL INFORMATION

PART 2 - DEFINITIONS & ACRONYMS

PART 3 - GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

PART 4 - CONTRACTOR FURNISHED ITEMS AND SERVICES…………………………...

PART 5 - SPECIFIC TASKS

PART 6 - APPLICABLE PUBLICATIONS

PART 7 - TECHNICAL EXHIBIT LISTING

TECHNICAL EXHIBIT 1 - PERFORMANCE REQUIREMENT SUMMARY

TECHNICAL EXHIBIT 2 - DELIVERABLES

TECHNICAL EXHIBIT 3 - ESTIMATED WORKLOAD DATA

TECHNICAL EXHIBIT 4 – PLACES OF PERFORMANCE

TECHNICAL EXHIBIT 5 - VICTIM CHECKLIST

TECHNICAL EXHIBIT 6 - TRAVEL AUTHORIZATION REQUEST…………………..……

TECHNICAL EXHIBIT 7 - TRAVEL EXPENSE REPORT……………….…………...………

PART 1- GENERAL INFORMATION

1.1 GENERAL: This is a non-personal services contract to provide victim advocacy services in support of the Installation Management Command (IMCOM) G9, Family, Morale, Welfare and Recreation (FMWR) Programs, Army Family Advocacy Program (FAP). The Government will not exercise any supervision or control over Contractor employees’ performing the services herein. Such Contractor employees shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform victim advocacy services and Emergency Placement Care (EPC) coordination except for those items specified as Government furnished property and services. The services are in support of the prevention and education of domestic violence and juvenile problematic sexual behavior under the Army Family Advocacy Program, including 24/7 victim advocacy response and EPC coordination. The Contractor shall perform to the standards in this contract.

1.1.2 Locations Receiving Victim Advocacy Services: The Contractor shall provide qualified Victim Advocacy (VA) personnel for the United States Army IMCOM G-9 FMWR Programs in support of Army Community Service (ACS) Centers within Outside the Continental United States (OCONUS) listed in Technical Exhibit (TE) 4.

1.2 BACKGROUND:

1.2.1 In 2003, the Department of Defense (DoD) task force on domestic abuse recommended that each service implement a victim advocacy program. The Army implemented the victim advocacy program for domestic abuse in September 2004. The Army utilized a centralized contract that placed contract VA personnel at key locations throughout the Army. In 2018, DoD directed FAP to coordinate community response to juvenile problematic sexual behavior (PSB) to ensure all affected individuals and families have access to the information and resources thy need for care, support and safety.

1.2.2 ACS provides essential support to sustain readiness and quality of life for Soldiers and their Families at the installations. The FAP is one of the programs managed through ACS, which provides prevention, education, training and direct services to address the problems associated with Family violence in the military. The VAP falls under the FAP within the Army Community Service. The VAP provides comprehensive services to assist and advocate for victims of domestic abuse and PSB to ensure a victim’s easy transition to community resources. The Emergency Placement Care (EPC) program falls under FAP and provides placement and oversight for eligible children in an EPC Family home who cannot be cared for by their natural Family or legal guardian. The Army EPC program is used at Fort Knox and at OCONUS installations. The VA serves Soldiers and Army Families living on and off the installation in accordance with the program protocol.

1.3 OBJECTIVES:

1.3.1 Domestic Abuse and Families in Crisis:

• Conduct domestic abuse training and awareness programs to educate Soldiers, Family members and Army civilians.

• Ensure that if an incident of domestic abuse occurs, victims receive the sensitive, confidential and immediate comprehensive care and treatment they need to restore their health and well-being.

• Ensure that leaders understand their roles and responsibilities regarding the care and treatment of domestic abuse victims.

• Coordinate and conduct community wide EPC awareness programs in order to recruit Families willing to provide Emergency Placement services

• Train prospective and current Emergency Placement Families

• Coordinate placements to provide short-term care for eligible children, generally not to exceed 90 days, for Families in crisis until the situation causing placement is resolved.

1.4. SCOPE:

1.4.1 Scope: Domestic Abuse and Families in Crisis. This contract provides comprehensive services to prevent domestic abuse through advocacy and training; in addition, it provides victim response and advocacy 24/7 to victims of domestic abuse and Families in crisis. Victim advocacy services to children will be provided on a case-by-case basis in coordination and agreement with the FAP Clinical Supervisor, and the non-offending parent. Victim advocacy services for children and youth in an effort to prevent Problematic Sexual Behavior (PSB) in children and youth (CY). This emerging requirement is based on the 1 May 2019 release of Department of Defense Instruction (DoDI) 6400.01, Family Advocacy Program (FAP) by the Office of the Under Secretary of Defense for Personnel and Readiness. The Contractor shall ensure that cadres of VAs are placed at key Army installations/locations OCONUS to support workload requirements. The workload may fluctuate due to retention, deployment schedules, numbers of deployed Soldiers, and Soldiers separating from military service. The program includes creating resource guides of existing community support resources that can positively support and impact the life of Soldiers, Family members and civilians within the military community in crisis or affected by domestic abuse. The VA shall ensure support service is provided, and proper civilian liaison community contact efforts are maintained to fill gaps in services that are not provided on the installation. The project manager shall coordinate and collaborate with installation points of contact (POCs) and serve as support to the IMCOM- Europe G-9 staff related to domestic abuse victim advocacy and EPC coordination for Soldiers and their Family members. The Contractor shall ensure Contractor personnel are knowledgeable and trained on domestic abuse prevention and response, and Federal, and local regulations.

1.5 RESERVED

1.6 GENERAL INFORMATION

1.6.1 Quality Control. The Contractor shall have an established effective quality control program to ensure services are performed in accordance with contract requirements. The Contractor’s quality control program is the means by which it ensures that work performed complies with the requirement of the contract. The Contractor shall develop and implement a Quality Control Plan (QCP) specific to this contract that addresses processes and procedures implemented to insure performance meets all requirements of the contract. The QCP shall contain at a minimum:

1. Contract and Contract Number.

2. Description of processes and controls used to verify acceptable performance.

3. Contractor developed metrics used to verify performance level of each contract objective.

4. The Metrics will be reported as a quantitative value (%, >, <, etc.) and the definition and numerical figures used to calculate the % or reportable outcome.

5. The Contract objectives, associated standards, metrics, and quantitative values for each metric shall be reported in the Monthly Status Report (MSR) that clearly identifies the monthly performance level against each contract objective.

The Contractor shall submit electronically a comprehensive written QCP within 30 days of contract award for Government review and approval. The plan shall be transmitted to the Contracting Officer’s Representative (COR) and/or Alternate Contracting Officer’s Representative (ACOR), if applicable. The KO will review and provide approval in writing. All changes to the QCP shall be submitted electronically to the COR/ACOR (if applicable) not later than five work days before implementation of the change(s).

1.6.1.1 The Contractor shall not contact installation/Government staff regarding performance and quality control issues. All communication regarding performance issues and quality control checks shall be addressed with the COR, ACOR and/or KO.

1.6.2 Quality Assurance. The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the maximum acceptable defect rate(s).

1.6.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.)

deadlines fall on a holiday, the closes work day prior to the holiday will apply as the deadline for submittal. Work shall be performed on U.S. holidays occurring during the normal workweek if the VA has on-call duties unless otherwise directed by the Contracting Officer.

New Year’s Day Labor Day Martin Luther King Jr. Day Columbus Day Presidents Day Veterans Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The Contractor shall take into account the unique nature of work in which there are periods the IMCOM-Europe G-9, FMWR Programs, VAP may need to operate on extended hours. These periods may require hours of operation before or beyond normal hours of operation in accordance with mission requirements and defined as “on call”. On call hours include hours outside the regular office hours. Contractor shall establish a core schedule allowing for regular contact with agency staff during office hours as determined by the local installations (Monday-Friday), and be flexible and responsive to victim needs after hours.

1.6.5 Place of Performance: Contractor shall provide victim advocacy services at and around surrounding areas near Army installations OCONUS as table indicates in TE 4. The Contractor shall ensure the program manager is located at Sembach, Germany unless an alternate location in Germany is approved by the COR.

1.6.6 Background Checks: Army in Europe (AE) 604-1 provides guidance pertaining to background checks for U.S. and host Nation Contractors. U.S. Citizen: Contractors who work with or teach youth under the age of 18 years are subject to local and stateside background checks.

The COR will determine the extent of background checks required. The government will conduct the background checks. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the stateside background check, if required, be unfavorable as determined by the Requiring Activity Manager. The Contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the Requiring Activity Manager. The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the Requiring Activity Manager. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each favorable background check within 24 hours of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable #27). The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each unfavorable background check within 24 hours of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable #27).

When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.6.7 Security Requirements. As outlined in Army Regulation 608-18, Contractor personnel performing work under this contract shall have a National Agency Check with Inquiries (NACI) background check, and shall maintain the level of clearance required for the life of the contract.

A NACI background check is required, including a set of finger prints taken by law enforcement personnel and processed through the FBI identification check and the State Criminal History Repositories in each State where the individual has resided during the 5 years prior to hire; an individual installation records check will be conducted in addition to a criminal investigation division records check.

1.6.7.1 Physical and Personnel Security. The Contractor is liable for any damages the Government incurs as a result of Contractor personnel failing to abide by safety standards and regulations. The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. The Contractor shall secure Government facilities, equipment, and materials under the Contractor’s purview. Contractor personnel shall adhere to facility security policies and restrictions related to Operations Security (OPSEC) requirements. The Contractor shall immediately report suspicious activities to security personnel.

1.6.7.2 Common Access Card (CAC). Secretary of the Army Memorandum dated 28 January 2006 on Trusted Associate Sponsorship System (TASS) Implementation provides guidance and instructions for the implementation of the TASS Army-wide. In accordance with that guidance, the authorizing official (KO, COR, ACOR, or other approving officials), and the Army Community Service Director or FAPM approves issuance of the CAC through the automated TASS system. The COR or ACOR identified for this contract is the designated Trusted Agent (TA). Further delegation of that authority is determined at the installation level. The Contractor shall complete all necessary paperwork to apply for CACs for personnel performing services under this contract. The Contractor's TASS applications under this contract should clearly cite the contract and contract numbers identified on the DD Form 1155. The CAC shall be surrendered to the Contractor’s Government sponsor immediately upon resignation from their position or termination of the contract; whichever comes first.

1.6.7.3 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the KO. Keys shall be surrendered to the Army Community Service Director or designee immediately upon resignation from the position or termination of the contract; whichever comes first. All keys will be hand receipted by the Government. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or other authorized personnel.

1.6.7.3.1 Pursuant to DoDI 2000.16, “DoD Antiterrorism (AT) Standards,” dated October 2, 2006, each Contractor employee requiring access to a Federally-controlled installation, facility and/or Federally-controlled information system(s) shall complete Level I AT Awareness Training on an annual basis and receive a certificate of completion. The training is accessible from any computer and is available at https://atlevel1.dtic.mil/at/. The Contractor is responsible for ensuring that all applicable employees have completed antiterrorism awareness training and shall certify that their workforce has completed the training through the submission of completion certificate(s) to the KO, COR/ACOR within five work days after contract award or prior to access to a Federally-controlled installation or information system.

1.6.7.3.2 In the event that the automated system at https://atlevel1.dtic.mil/at/ is not available (e.g., server problems), the Contractor shall inform the COR/ACOR that will ensure that Level I DoD AT Awareness Training be provided by a qualified instructor.

1.6.7.3.3 AT Awareness Training for overseas travel. The Contractor shall provide area of responsibility specific AT awareness training as directed by AR 525-13 to all Contractor or subcontractor personnel before traveling overseas. The Contractor shall contact the COR/ACOR to obtain area of responsibility training content.

1.6.7.3.4 OPSEC Training: All Contractor employees, including subcontractors, shall complete Level I OPSEC training within 14 days of employment under this contract (Deliverable #28).

Verification of the training shall be provided to the COR within 14 after completion of the training (Deliverable #28). OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months (Deliverable #28). Verification of the training shall be provided to the COR within 2 days after completion of the training (Deliverable #28).

If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within 2 days after completion of the training (Deliverable #28).

1.6.7.4 Installation Access

Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements. The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

AE Reg 190-16 (and AE 190-16-G German translation) can be found on the following website

1.6.7.4.1 In addition, the Contractor shall provide the Contracting Officer, via the COR, an Initial Installation Pass Log within 3 days after contract award Deliverable #29. The log must at a minimum contain the following information: Last name, First Name, Garrison, Sub-community (if applicable). The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) days after any changes to the log Deliverable #29.

1.6.7.4.2. The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within 3 days Deliverable #29.

1.6.7.4.3 . Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within 3 business days.

1.6.7.5 iWATCH training. The Contractor shall brief all Contractor and subcontractor personnel performing services under this contract on the local iWATCH program. The Government will provide training standards. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of contract award and within 30 days of new employees commencing performance with the results reported to the COR/ACOR NLT 45 days after contract award and in monthly reports thereafter.

1.6.7.6 Combating trafficking in persons training. Contractor and subcontractor personnel providing services under this contract shall complete the combating of trafficking of persons online training within 14 days of start of work/employment and annually thereafter. The Contractor shall include the names of personnel that have completed the training as part of the monthly status report. The Contractor may find instructions to access this course at http://www.combat-trafficking.army.mil/training.htm. This website also provides a Trafficking in Persons (TIP) Briefing for group briefings or Contractor personnel unable to access the Army Learning Management System (ALMS).

1.6.8 Special Qualifications. The Contactor is responsible for ensuring all personnel meet the qualifications listed in this section.

Contractor personnel supporting this requirement shall possess working knowledge of military protocol when addressing Officers, Non-Commissioned Officers and Government personnel.

Contractor personnel shall be able to effectively interface and communicate with civilian and military personnel at all levels. The Government may provide access to the Army Family Action Team Building Training Support Curriculum 101 for Contractor personnel to augment understanding of the military culture and protocol. Access to this training will be dependent on availability. The Contractor shall ensure Contractor personnel are qualified and trained to perform all PWS requirements.

1.6.8.1. a Specialized Work Experience IAW: DoD 6400.1-M and Army Regulation (AR) 608- 18, Family Advocacy Program for Victim Advocates.

Victim Advocates shall have a minimum of two years experience providing comprehensive assistance and support to victims of domestic abuse, this support includes the provision of crisis intervention, assessing the situation for imminent danger and life-threatening physical harm to the victim or another person, safety assessment and planning, assistance in securing medical treatment for injuries, information on legal rights and proceedings, and understanding and describing to victims a variety of advocacy and outreach services, including child protective services, military and civilian shelters and other resources available to the victims.

For each Victim Advocate, Contractor shall provide verification of a Bachelor’s Degree from an accredited school in social work, psychology, marriage, family, and child counseling, counseling or behavioral science, education, community health or public health.

Preferred qualification (not required by regulation): victim advocacy certification

1.6.8.1. b. Specialized Work Experience IAW: DoD 6400.1-M and Army Regulation (AR) 608-18, Family Advocacy Program for Supervisor.

Supervisors’ positions have a minimum of a Master’s degree and five years of supervisory experience in any social service program, in addition to the above victim advocacy experience.

1.6.8.2 General Experience.

Minimum of one year of experience in working with a military Family Support Center; or civilian social service agency serving military Families.

Working knowledge of Family violence dynamics, environmental stressors, safety planning, risk assessments, local community resources, and federal and state laws pertaining to domestic abuse, Family law and the Victim Rights Bill.

Demonstrate understanding, sensitivity, and empathy for victims. Possess the ability to effectively communicate with victims, develop trusting helping relationships. Ability to work effectively with individuals and Families from diverse racial, ethnic, and socioeconomic backgrounds.

Ability to intervene in crisis situations exercising careful judgment, applying flexibility and innovative problem-solving, and taking appropriate precautions to protect the welfare of those to whom they provide services under the guiding principle of “do no harm.

Contractor shall work independently to assess risk, develop, implement, and evaluate safety and intervention plans to meet victim needs. Contractor shall operate within established guidelines of the FAP and the VAP.

Ability to conduct briefings to small and large groups of civilians, Soldiers and Commanders.

Ability to work cooperatively with military and civilian medical, social service, law enforcement, and legal personnel on behalf of victims.

Ability to educate personnel on the installation regarding the most effective responses to domestic abuse on behalf of victims and at-risk family members.

Contractor personnel shall maintain a valid, unrestricted motor vehicle license and have transportation. Contractor personnel performing victim advocate services may have the use of a Government non-tactical vehicle through appropriate Government authority. If a Government vehicle is not available then the Contractor shall provide privately owned vehicle (POV) with the mileage included in the labor rate in accordance with PWS paragraph 1.6.15.1. The Contractor shall not use POV’s for the transportation of clients served within the VAP and EPC Program.

Contractor shall be physically and mentally able to perform all contractual duties, which may include transporting, lifting and setting up displays, and standing and walking during activities that involve domestic abuse prevention and response and EPC Coordination.

Contractor employees shall be computer literate and shall possess the basic computer skills necessary to enable them to prepare briefing slides and program documentation, enter data in required management reports and utilize information systems to prepare required reports and information.

1.6.8.3 Employee recruitment, training and retention. The Contractor shall have a recruitment, training, and retention program that attracts and retains qualified individuals. A stable workforce is critical to successful performance of this mission. Contractor shall ensure that each location has sufficient resources or established backup plans to provide continual VA services without a lapse of service of any kind. The Contractor shall report the cumulative turnover rates as part of the monthly report. The contractor must maintain an adequate workforce to complete all required tasks of the PWS.

1.6.8.4 The Contractor shall provide verification of specialized experience requirements outlined in paragraph 1.6.8.1 upon request from the COR/ACOR or KO.

1.6.8.5 EPC Providers. The Contractor may recruit and train qualified EPC providers to assist with specific contract requirements, in accordance with Army Regulation 608-18. The Contractor shall submit a detailed volunteer development plan within 30 days of the award of the contract to the COR/ACOR. Volunteers are individuals who serve to support the requirement without pay or compensation.

1.6.8.5.1 EPC Providers. The Contractor shall develop a recruitment plan for obtaining and training EPC Providers. This plan will include required qualifications and training prior to service. The Contractor shall maintain utilization files to include provider’s name, recruitment date, utilization and training.

1.6.9 Post Award Meeting. The Contractor shall conduct a kickoff meeting within 14 days of the contract award. Meeting will be held via teleconference. The purpose of this meeting is to achieve a clear and mutual understanding of all contract requirements and identify and resolve any potential problems. This meeting is not a substitute for the Contractor fully understanding the work requirements at the time offer is submitted, nor is it to be used to alter the final agreement arrived at in any negotiations leading to contract award. The Contractor shall provide minutes of the kickoff meeting to the COR/ACOR not later than seven days after the kickoff meeting.

1.6.10 Periodic Progress Meetings. The KO, COR, and ACOR, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At a minimum, the Contractor shall participate in a quarterly meeting. Meetings will be conducted on site via teleconference. At these meetings the COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues to include a written corrective action plan. These meetings shall be at no additional cost to the Government.

1.6.11 Contracting Officer Representative (COR). The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.12 Alternate Contracting Officer’s Representative (ACOR). The designated ACOR serves as the on-site representative who is in a position to directly observe and assess Contractor performance measured against contract performance standards as defined in the Performance Requirement Summary (PRS). The ACOR will be identified by a separate letter and appointed by the contracting officer.

1.6.13 Identification of Contractor Employees. All Contractor/Subcontractor personnel on duty shall wear the Government provided ACS badge or CAC card as an identification badge on the upper front quadrant of the outer garment at all times when at work. If wearing of the badge in the designated location should constitute a safety hazard, the Contractor shall designate an alternate location for display of the badge for the employee affected. All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Contractor shall also ensure that all documents or reports produced by Contractor employees are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.6.14 Access to Government Information Systems.

1.6.14.1 Information Assurance Awareness training. The Contractor shall ensure all Contractor and subcontractor personnel requiring access to Government information systems register in the Army Training Certification Tracking System (ATCTS) and complete the DoD Information Assurance Awareness training. The training shall be completed prior to obtaining access to information systems and annually thereafter. The Contractor shall report completion of the training in the monthly status report and provide copies of training certificates.

1.6.14.2 Access to systems containing Personal Identifiable Information (PII). The Contractor shall comply with the Privacy Act and all applicable agency regulations on individual privacy, to include DoD Directive 5400.11 “Department of Defense Privacy Program” and DoD 5400.11-R, Department of Defense Privacy Program.

1.6.14.3 Systems Access. When requested by the Government, the Contractor shall provide access to and information regarding the systems that the Contractor operates or maintains on behalf of the Government under this contract.

1.6.14.4 Systems Security. The Contractor shall encrypt all Contractor-owned laptops or other portable media storage devices that process or store PII, in accordance with NIST Federal Information Processing Standard (FIPS) 140-2 (or successor). The Contractor shall require FIPS 140-2 (or successor) encryption of any sensitive PII when transmitted electronically across the internet or other public networks.

1.6.14.5 Data Security. The Contractor, unless otherwise authorized by the Government, shall limit access to PII to those employees and subcontractors who require the information in order to perform their official duties under this contract. The Contractor, Contractor employees, and subcontractors shall physically or electronically protect PII when not in use and/or under the control of an authorized individual. During the course of contract performance, when PII is no longer needed or required to be retained under applicable Government records retention policies, the Contractor shall coordinate with the contracting officer to either turn over the PII to the Government, or destroy it through means that will make the PII irretrievable (i.e., permanently unavailable for access by any person). The Contractor shall only use PII obtained under this contract for purposes of the contract, and shall not collect or use such information for any other purpose without the prior written approval of the contracting officer. At expiration or termination of this contract, the Contractor shall coordinate with the contracting officer to either turn over all PII managed under the contract that is in its possession to the Government or successor Contractor, or if the Government so directs, destroy the PII.

1.6.14.6 Data Breach Response and Notification. The Contractor shall adhere to the reporting and response requirements for PII set forth in Memorandum, Office of the Secretary of Defense, Subject: Safeguarding Against and Responding to the Breach of Personally Identifiable Information (PII), June 5, 2009, ALARCT 050/2009, DoD 5400.11-R, and any amendments. The Contractor or its subcontractor(s) shall immediately notify the KO, COR/ ACOR upon discovery that a suspected or actual breach of PII has occurred. The notification shall include, to the greatest extent possible, the identification of each individual whose PII has been or possibly has been breached. In addition, the Contractor or its subcontractor shall provide the KO, COR/ACOR with any other available information that must be included in required breach reporting and notifications. The Contractor shall provide this information at the time of the initial notification to the Government or promptly thereafter as information becomes available. The Government will determine whether a breach of PII has occurred, and whether breach notification to affected individuals is required. If breach notification to affected individuals is required, the Government will determine if the Contractor shall make the required notification. If the Contractor is to notify the impacted population, it shall submit the notification letters to the KO, COR/ACOR for review and approval.

1.6.15 Travel. The Contractor shall arrange individual Contractor and subcontractor employee travel.

1.6.15.1 Contractor Travel. The Contractor shall arrange individual Contractor and subcontractor employee travel. The contractor shall incorporate all travel expenses into its firm fixed price labor rate. Long distance travel will incorporate one week long training twice a year for each employee. It is anticipated one will be conducted OCONUS and one will be CONUS.

Local travel will be used to support the requirements on the PWS. Based on historical data it is anticipated 2400 miles annually will be needed. This is subject to fluctuate based on workload/need.

1.6.15. 2 Long Distance Travel. Determined based on training and briefing demands. Travel is considered long distance when it requires overnight stay or air travel. Any long distance travel required in the performance of this contract shall be approved in advance by the COR/ACOR.

Travel requests shall be sent to the COR/ACOR for approval not later than 2 weeks prior to the required travel. Travel requirements submitted outside of the two week window will be reviewed on a case by case basis to determine if approval is warranted.

1.6.15.3 Local Travel. The Contractor shall be required to travel within a 50-mile radius of the assigned place of performance. The Contractor shall provide a report with all local travel completed, for victim advocacy and emergency placement support services. The report shall contain, at a minimum, where travel was performed, actual mileage travel, and cost per traveler.

The Contractor shall submit the report to the COR/ACOR for approval no later than the 5th of each month.

1.6.16 Data Rights. The Government has unlimited rights to all documents and material produced under this contract. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.17 Phase in/phase out period. The Contractor shall develop comprehensive procedures for phasing in Contractor performance to the level prescribed and within the time allowed under the terms of this contract.

1.6.17.1 Phase-in. The Contractor shall have a phase-in period prior to contract start date.

During the phase-in period, the Contractor shall prepare to assume full responsibility of all areas of operation in accordance with the terms and conditions of this contract. The Contractor shall take all actions necessary for a smooth transition of contracted operations. During the phase-in period, the Contractor shall as a minimum:

Recruit, hire and train necessary personnel Obtain all required certifications and clearances, including personnel security clearances

(if applicable) Develop and submit any required deliverable Coordinate and transfer the training plan and pertinent historical information from incumbent staff Initiate staffing requirements, i.e. NACI, CACs, and other activities IAW this PWS Obtain necessary SOFA approvals

1.6.17.2 Phase-out. The Contractor shall provide a phase-out plan to the Contracting Officer for approval 120 days prior to contract completion. The plan shall describe how the Contractor shall approach the following issues: employee notification, retention of key personnel, retention of adequate workforce, turn-over of work-in progress, transfer of data and information and any other actions required to ensure continuity of operations, and transfer or return of cellular telephones. During the phase-out period, the incumbent shall be fully responsible for operation of contract personnel at all sites. The Contractor shall provide a certified list of all service employees on the Contractor’s and/or subcontractor’s payroll together with anniversary dates of employment to the COR and KO as part of the phase out plan. The Government reserves the right to conduct site visits at places of performance to allow potential offerors to look at facilities, Government equipment available, etc. in conjunction with the solicitation of offers for the follow-on contract. The Contractor shall cooperate to the extent required to permit an orderly change over to the successor Contractor. With regard to the successor Contractor’s access to incumbent employees, the Contractor shall permit a recruitment notice be placed in each facility.

1.6.17.2.1 The Contractor shall provide a revised certified list of all service employees on the Contractor’s and/or subcontractor’s payroll together with anniversary dates of employment and any outstanding issues related to the contract to the COR and KO no later than 30 days prior to contract completion.

1.6.18 The Contractor shall provide proof of insurance in accordance with Federal Acquisition Regulation (FAR) clause 52.228-5, Insurance – Work on a Government Installation and FAR 52.228-3, Workers Compensation Insurance (Defense Base Act). A copy of the insurance policy (ies) and proof of payment shall be submitted to the COR and KO within 14 days of contract award and annually thereafter, or at time of policy (ies) renewal.

1.6.19 DBA Insurance Claims. The Contractor shall make timely Defense Base Act insurance claims on behalf of each employee who is injured or killed in the course of their employment under this contract, and shall ensure that similar language is in each Subcontract. The

Contractor’s Safety Officer shall, in addition to any other duties required to be performed under the contract, perform the following:

(i) Make timely Defense Base Act insurance claims on behalf of each employee who is injured or killed in the course of their employment under this contract; and

(ii) Make monthly written reports to the Contracting Officer, Administrative Contracting

Officer, and the District/Center Safety and Occupational Health Manager, providing the names of each such injured or deceased employee, the circumstances surrounding each injury or death, the dates of each injury or death, the date the insurance claim was made on behalf of each employee, and the current status of each claim.

(iii) Failure to comply and purchase Defense Base Act (DBA) insurance in accordance with FAR Clauses 52.228-3, Workers’ Compensation Insurance (Defense Base Act), for the Prime and all of the Subcontractors at every tier, shall be considered a material breach and could cause your contract to be terminated for default/cause.

1.6.20 Government Support – SOFA. SOFA Status and Individual Logistic Support is not guaranteed and contingent upon Host Nation Governmental Approval.

1.6.20.1 Individual Logistical Support. Logistical support is not guaranteed. Status accreditation under NATO SOFA is approved by the German Government, as appropriate, via the DoD Contractor Personnel Office (DOCPER) office. DOCPER is responsible for assisting contractors to receive status under NATO SOFA once award is made. The US Government does not guarantee the approval of status for any individual employees or offerors. Information on Status accreditation for Germany is located at the DOCPER website, found at:

http://www.eur.army.mil/g1/content/CPD/docper.html.

Where SOFA status is granted, individual logistic support will be provided in accordance with applicable regulations, policies and procedures, and is subject to change. The level of logistical support at each location may vary according to international agreements and local requirements.

Refer to the DOCPER website for details.

1.6.20.2 Organizational Logistical Support. SOFA Status and Organizational Logistic Support is not guaranteed and contingent upon Host Nation Governmental Approval.Where SOFA status is granted, organizational logistic support will be provided in accordance with applicable regulations, policies and procedures, and is subject to change. Examples of support are:

Customs exemption for materials to be used exclusively in support of education programs under the contract

US Forces registration of contractor-owned Vehicles Purchase of AAFES gasoline and oil products for contractor-owned vehicles Military Banking Facility Services

Military Postal System (MPS) services for intra-theater delivery of correspondence or parcels weighing 70 pounds or less, postage free, for mailings from and to any APO/FPO ZIP Code related to the contractor’s performance under the contract

Certification required for relief of taxes afforded under the NATO SOFA will be obtained from the COR.

PART 2 - DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

2.1.1 ALTERNATE CONTRACTING OFFICER’S REPRESENTATIVE (ACOR). An employee of the U.S. Government appointed by the contracting officer to administer the contract.

Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has the authority to approve travel requests, accept and approve deliverables, conduct quality assurance evaluations, and ensure proper accountability of Government…