W564KV-20-R-0002-0001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to incorporate the responses to questions submitted on the solicitation. Minor changes w ere made to FAR 52.212-1 Addendum and the PWS. All changes are highlighted in yellow . All other terms and conditions remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 56

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 10-Dec-2019

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W564KV20R0002

X 9B. DATED (SEE ITEM 11)

18-Nov-2019

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

10-Dec-2019

CODE

TCC-KAISERSLAUTERN

KLEBER KASERNE MANNHEIMER STRASSE 238

BLDG 3233

67657 KAISERSLAUTERN

GERMANY

W564KV 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W564KV20R0002

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been added by full text:

Questions and Responses

Question 1: Can the offeror propose any location for the Trainer or does the government have a preferred location for this labor category?

Response 1: Offerors may propose any location for the trainer. However, the government prefers Sembach, Germany as the location for this labor category.

Question 2. PWS 1.6.4 does not provide mandatory hours of operation; however, it does say, “Contractor shall establish a core schedule allowing for regular contact with agency staff during office hours as determined by the local installations (Monday-Friday).” a. Must the established core schedule (office hours) be a minimum of eight (8) hours per site? b. Has the current contractor established a core schedule (office hours) that allows for no less than 8 hours of regular contact per day with agency staff?

Response 2: a. No. The contractor may flex their schedule to meet the demands of their clients in the community; however, the government must be able to reach the contractor during regular business hours as determined by each local installation.

b. Information on the incumbent contractor will not be provided.

Question 3. PWS 1.6.8.2 states, “Government will reimburse Contractor for mileage in accordance with PWS paragraph 1.6.15.3”. However, there are no travel CLINs provided and PWS 1.6.15.1 states, “ The contractor shall incorporate all travel expenses into its firm fixed price labor rate.” How will the government reimburse Contractor for mileage for PWS 1.6.15.3?

Response 3: PWS Para 1.6.8.2 is updated, removing the language about the government reimbursing the contractor for mileage. IAW PWS Para 1.6.15.1, all travel expenses should be included in the labor rate.

Question 4. PWS 1.6.15.1 states, “Local travel will be used to support the requirements on the PWS. Based on historical data it is anticipated 2400 miles annually will be needed.” Does the anticipate 2400 miles annually, using historical data, include travel for the Trainer to provide back-up [services] to installations to ensure service delivery,” as described in PWS 2.1.10?

Response 4: Yes. It is an average, which includes travel for the trainer.

Question 5. Does the anticipated 2400 miles, based on historical data, described in PWS 1.6.15.1 include mileage when a government vehicle was used, as explained in PWS 3.4?

Response 5: Yes

Question 6. PWS 3.4 states, “If a Government vehicle is not available then the Contractor shall provide privately owned vehicle (POV) and the Government will reimburse Contractor for mileage in accordance with PWS paragraph 1.6.15.3.” Will the government be providing a travel CLIN for the travel described in PWS 3.4?

Response 6: No. IAW PWS Para 1.6.15.1, all costs associated with travel must be included in labor.

Question 7. PWS 5.2.1 says, “The contractor shall be part of the 24/7 on call rotational response capability and included in the rotation of available FAP professionally qualified personnel to provide VA services.” Historically, how often are the contractor personnel in “On-Call” Status?

Response 7: Historically the contractor provided 24/7, 365 days a year on-call support.

However, the current requirement states that the VA will be in rotation with other qualified professionals. Offerors must assume all risk in developing their basis of estimate for the on-call support as specified in PWS Para 5.2.1.

Question 8. What is the average time that a Victim Advocate case remains open?

Response 8: 9-12 months

Question 9. What is the average time that an Emergency Placement Care case remains open?

Response 9: 6 months

Question 10. According to PRS #6 in Technical Exhibit 1 (TE 1), “The Contractor shall conduct a minimum of 40 training/classes at each of the places of performance (or surrounded community within a 50 miles radius) listed in Technical Exhibit 4 (TE 4) within a 12-month period of time to Soldiers, Family Members, Commanders, ACS Partners, and the community at large.” However, many locations in TE 4 have estimated training requirements that fall below the minimum of 40 training/classes. a. Will the government revise PRS#6 in TE 1 to show a minimum of 16 Trainings (the amount provided for USAG Wiesbaden)? b. Or will the government increase the projected workload at each location in TE 4 to be no less than 40 trainings per PRS #6?

Response 10: PRS #6 will remain the same. The expectation will be 40 trainings within a 12 month period for all locations listed in TE 4.

Question 11. Technical Exhibit 3 (TE 3) indicates the historical number of Contractor Victim Advocates, to include the PM and Trainer, is eleven (11) once the contractor victim advocates have been adjusted to reflect the elimination of sexual assault victim advocacy support. a. Does eleven (11) contractor victim advocates in TE 4 indicate there are eleven (11) full-time equivalents performing the work (work in PWS less Sexual Assault Victim Advocacy Support) at these locations? b. Are any of the eleven (11) Contractor Victim Advocates represented in TE 4 currently part-time positions? c. Is 11 FTE the minimum acceptable staffing level?

Response 11: Historical number of contractor advocates are provided in Technical Exhibit

4. However, each offer should propose FTE's necessary to meet the requirement of the PWS as this is a performance based service requirement.

Question 12. Technical Exhibit 4 indicates that the locations are supported by both Government and Contractor Victim Advocates. a. Does the historical number of Victim Advocates provided in TE4 include Government personnel? b. Does the workload in TE3 include work performed by Government Victim Advocates?

Response 12: Workload numbers provided in TE3 and TE4 are only contractor estimates and do not include government personnel.

Question 13. We note the Government has allowed for 30 days transition. For personnel residing or accepting position overseas this presents a challenge as processing for overseas VISA and obtaining SPOT/DOCPER/SOFA USFK, USFJ approvals can exceed 30 days. Will the Government approve for a 60 day timeline to fill any vacancies?

Response 13: The current phase-in period is 30-days. However, the government will strive to award early, which would allow for a longer lead time.

Question 14. Technical Exhibit 3 outlines the historical and projected EPC caseload but does not elaborate on the foster families available for emergency placement care. Can the government please provide the following: a. Number and location of foster families currently qualified to provide emergency placement care b. Number and location of foster families currently in-training and their status within the approval process c. Number and location of emergency placement care cases over the past 5 years

Response 14: There is no consistent historical data to indicate the # of approved EPC families over the past 5 years. At the time of this solicitation, there are no more than 10 approved families within the AOR.

Question 15. The government requires “contractor personnel performing work under this contract [to] have a National Agency Check with Inquiries (NACI) background check and maintain the level of clearance required for the life of the contract”. Since the contract involves training child care providers, will the government also require contractor personnel to have a Child Care National Agency Check with Written Inquiries (CNACI) background check?

Response 15: At this time, it is not expected that a contractor will work alone with children, which is the nexus for the CNACI. Therefore, the PWS does not require the CNACI background check for contractor personnel.

Question 16. Could you provide clarification on volunteer personnel training requirements for the subject proposal? The specific questions are: a. Is there specific training required? b. If so, is this training provided by the government, or is there government training that can be leveraged?

c. Do volunteers require any type of certification, background investigations, or other similar requirements? d. Is SOFA a possibility for these positions?

Response 16: a. yes, specific training is required and available at no cost within garrison resources. b. govt training is available that can be leveraged c. the volunteers do require CNACIs d. Volunteers selected will already meet the criteria of having SOFA status SOFA status (military/civilians who are already on overseas status).

Question 17. Page 50, Part 3 – Government Furnished Property, Equipment, and Services, Paragraph 3.1 Services. The Government will provide office work space, standard office supplies, materials, standard business equipment and utilities, computer workstations, software, and cellular telephones to complete the specific tasks for domestic abuse victim advocate services. Question: In accordance with paragraph 3.1, can the government confirm if the contractor will be responsible for the cost of cell phone voice and data plans?

Response 17: The government is responsible for cell phone/data plans required to meet the requirements in the PWS.

Question 18. Page 60, Part 5 – Specific Tasks, Paragraph 5.6.5. The Contractor shall provide information that tracks training success of attendees, rosters and course completion date for the COR/ACOR to review. The Contractor shall provide the ACS Class Evaluation survey listed as TE 8 to each training attendee. Provide update on trends, need for improvement and recommended actions for improvement of training on the monthly status report. Question:

Paragraph 5.6.5 references a ACS Class Evaluation survey listed as TE8. However, TE8 is not listed in the solicitation. Can the Government please provide a copy of TE8?

Response 18: TE8 has been removed from the table of contents. Also removed sentence in PWS para 5.6.5 referencing the ACS Class Evaluation survey.

Question 19. Page 60, Part 5 – Specific Tasks, Paragraph 5.7 Client Surveys; Domestic Abuse Prevention and Training. Paragraph 5.7.1 The Contractor shall provide a client survey to each victim. The client survey shall provide a suggestions section within the client survey to solicit information for execution of services. The Contractor shall prepare a quarterly client satisfaction analysis report that provides the Government with an evaluation of customer (client) satisfaction in support of the Victim Advocacy Program. The report shall include results from evaluations completed in accordance with the quality control plan and demonstrate whether or not the Contractor is meeting PRS standards. The Contractor shall submit the report to the COR/ACOR by the 15th day of the month following the evaluated quarter. Question: Paragraph 5.7.1 requires the contractor to provide a client survey to each victim. Is this a pre-established survey or is the Offeror responsible for developing a survey?

Response 19: No. The survey is not pre-established. Therefore, the offeror is responsible for developing a survey.

Question 20. Page 65, Technical Exhibit #1 - This Table entry refers to PWS Para 5.2.3.

Question: PWS Para 5.2.3 is not provided in the PWS. Can the government please clarify?

Response 20: The PWS now lists Para 5.2.2.5

Question 21. Reference the Solicitation, Page 3. Para 6. Past Performance. The government appears to define relevancy as “…victim advocacy contracts of similar scope, complexity and dollar value performed for the United States Government outside the continental United States (OCONUS).” ).” Comment: The requirement that the relevant contract be “victim advocacy contracts” within the last three yearsand its performance be Outside the Continental US, seems overly restrictive and not supportive of fair competition. All offerors should be able to submit up to five relevant past performances within the past three years, the totality of which should be evaluated to determine the government’s confidence in the offeror to perform the required overseas Victim Advocacy Services. a. Is it the government’s intent to limit this competition to only those contractors who held or hold Victim Advocacy Contracts in overseas locations for the past three years? b. Would the government consider changing the Past Performance Relevancy definition to read: “Relevancy will be determined by contracts of similar scope, complexity and dollar value, this includes the capability to perform work overseas”

Response 21: The government does not intend to limit competition. Therefore, the wording in FAR 52.212-1 Addendum was revised removing, "outside the continental United States

(OCONUS).”

Question 22. The government states that “relevancy will be determined by victim advocacy contracts of similar scope, complexity, and dollar value performed for the United States Government outside the continental United States (OCONUS)”. In addition to our OCONUS victim advocacy experience, are we permitted to include our CONUS victim advocacy work in order to demonstrate depth and breadth of experience?

Response 22. Yes. We will adjust the definition to include CONUS related work.

Question 23. Page 3, Past Performance– The government will evaluate past performance efforts completed within the past 3 years from the date of solicitation. Past performance efforts must be of similar in scope, complexity and dollar value to meet the relevancy criteria. In assessing the quality of each offeror’s recent and relevant past performance, the government will use a performance confidence assessment rating as defined in the table below. Question: Upon submission of multiple (up to five) past performance references, will the government holistically review the totality of the submitted past performance to determine relevancy and the government’s confidence rating?

Response 23. In accordance with FAR 52.212-2 Addendum, the government wil assess the quality of each offeror's recent and relevant past performance. In arriving at the Performance Confidence Assessment Rating, the government will consider the totality of the relevant past performance submitted and other relevant information found through PPIRS or other sources as stated in FAR 52.212-1 Addendum.

Question 24. I am looking for the past performance form the government wants us to use, and I can't find it anywhere. That I can see, the solicitation notes the past performance as an evaluation factor and the ratings, but no indication of what we should use. Could you please provide some guidance?

Response 24: 52.212-1 Addendum updated to clarify past performance submittal requirements. Offerors should provide information for the government to validate past performance information (contract numbers, and government POC).

The following have been modified:

PERFORMANCE WORK STATEMENT (PWS)

Family Advocacy Program (FAP) Victim Advocacy Program (VAP) and Emergency Placement Care

(EPC) Support Services

4 April 2019

Table of Contents

PART 1- GENERAL INFORMATION

PART 2 - DEFINITIONS & ACRONYMS

PART 3 - GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

PART 4 - CONTRACTOR FURNISHED ITEMS AND SERVICES…………………………...

PART 5 - SPECIFIC TASKS

PART 6 - APPLICABLE PUBLICATIONS

PART 7 - TECHNICAL EXHIBIT LISTING

TECHNICAL EXHIBIT 1 - PERFORMANCE REQUIREMENT SUMMARY

TECHNICAL EXHIBIT 2 - DELIVERABLES

TECHNICAL EXHIBIT 3 - ESTIMATED WORKLOAD DATA

TECHNICAL EXHIBIT 4 – PLACES OF PERFORMANCE

TECHNICAL EXHIBIT 5 - VICTIM CHECKLIST

TECHNICAL EXHIBIT 6 - TRAVEL AUTHORIZATION REQUEST…………………..……

TECHNICAL EXHIBIT 7 - TRAVEL EXPENSE REPORT……………….…………...………

PART 1- GENERAL INFORMATION

1.1 GENERAL: This is a non-personal services contract to provide victim advocacy services in support of the Installation Management Command (IMCOM) G9, Family, Morale, Welfare and Recreation (FMWR) Programs, Army Family Advocacy Program (FAP). The Government will not exercise any supervision or control over Contractor employees’ performing the services herein. Such Contractor employees shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform victim advocacy services and Emergency Placement Care (EPC) coordination except for those items specified as Government furnished property and services. The services are in support of the prevention and education of domestic violence and juvenile problematic sexual behavior under the Army Family Advocacy Program, including 24/7 victim advocacy response and EPC coordination. The Contractor shall perform to the standards in this contract.

1.1.2 Locations Receiving Victim Advocacy Services: The Contractor shall provide qualified Victim Advocacy (VA) personnel for the United States Army IMCOM G-9 FMWR Programs in support of Army Community Service (ACS) Centers within Outside the Continental United States (OCONUS) listed in Technical Exhibit (TE) 4.

1.2 BACKGROUND:

1.2.1 In 2003, the Department of Defense (DoD) task force on domestic abuse recommended that each service implement a victim advocacy program. The Army implemented the victim advocacy program for domestic abuse in September 2004. The Army utilized a centralized contract that placed contract VA personnel at key locations throughout the Army. In 2018, DoD directed FAP to coordinate community response to juvenile problematic sexual behavior (PSB) to ensure all affected individuals and families have access to the information and resources thy need for care, support and safety.

1.2.2 ACS provides essential support to sustain readiness and quality of life for Soldiers and their Families at the installations. The FAP is one of the programs managed through ACS, which provides prevention, education, training and direct services to address the problems associated with Family violence in the military. The VAP falls under the FAP within the Army Community Service. The VAP provides comprehensive services to assist and advocate for victims of domestic abuse and PSB to ensure a victim’s easy transition to community resources. The Emergency Placement Care (EPC) program falls under FAP and provides placement and oversight for eligible children in an EPC Family home who cannot be cared for by their natural Family or legal guardian. The Army EPC program is used at Fort Knox and at OCONUS installations. The VA serves Soldiers and Army Families living on and off the installation in accordance with the program protocol.

1.3 OBJECTIVES:

1.3.1 Domestic Abuse and Families in Crisis:

• Conduct domestic abuse training and awareness programs to educate Soldiers, Family members and Army civilians.

• Ensure that if an incident of domestic abuse occurs, victims receive the sensitive, confidential and immediate comprehensive care and treatment they need to restore their health and well-being.

• Ensure that leaders understand their roles and responsibilities regarding the care and treatment of domestic abuse victims.

• Coordinate and conduct community wide EPC awareness programs in order to recruit Families willing to provide Emergency Placement services

• Train prospective and current Emergency Placement Families

• Coordinate placements to provide short-term care for eligible children, generally not to exceed 90 days, for Families in crisis until the situation causing placement is resolved.

1.4. SCOPE:

1.4.1 Scope: Domestic Abuse and Families in Crisis. This contract provides comprehensive services to prevent domestic abuse through advocacy and training; in addition, it provides victim response and advocacy 24/7 to victims of domestic abuse and Families in crisis. Victim advocacy services to children will be provided on a case-by-case basis in coordination and agreement with the FAP Clinical Supervisor, and the non-offending parent. The Contractor shall ensure that cadres of VAs are placed at key Army installations/locations OCONUS to support workload requirements. The workload may fluctuate due to retention, deployment schedules, numbers of deployed Soldiers, and Soldiers separating from military service. The program includes creating resource guides of existing community support resources that can positively support and impact the life of Soldiers, Family members and civilians within the military community in crisis or affected by domestic abuse. The VA shall ensure support service is provided, and proper civilian liaison community contact efforts are maintained to fill gaps in services that are not provided on the installation. The project manager shall coordinate and collaborate with installation points of contact (POCs) and serve as support to the IMCOM- Europe G-9 staff related to domestic abuse victim advocacy and EPC coordination for Soldiers and their Family members. The Contractor shall ensure Contractor personnel are knowledgeable and trained on domestic abuse prevention and response, and Federal, and local regulations.

1.5 RESERVED

1.6 GENERAL INFORMATION

1.6.1 Quality Control. The Contractor shall have an established effective quality control program to ensure services are performed in accordance with contract requirements. The Contractor’s quality control program is the means by which it ensures that work performed complies with the requirement of the contract. The Contractor shall develop and implement a Quality Control Plan (QCP) specific to this contract that addresses processes and procedures implemented to insure performance meets all requirements of the contract. The QCP shall contain at a minimum:

1. Contract and Contract Number.

2. Description of processes and controls used to verify acceptable performance.

3. Contractor developed metrics used to verify performance level of each contract objective.

4. The Metrics will be reported as a quantitative value (%, >, <, etc.) and the definition and numerical figures used to calculate the % or reportable outcome.

5. The Contract objectives, associated standards, metrics, and quantitative values for each metric shall be reported in the Monthly Status Report (MSR) that clearly identifies the monthly performance level against each contract objective.

The Contractor shall submit electronically a comprehensive written QCP within 30 days of contract award for Government review and approval. The plan shall be transmitted to the Contracting Officer’s Representative (COR) and/or Alternate Contracting Officer’s Representative (ACOR), if applicable. The KO will review and provide approval in writing. All changes to the QCP shall be submitted electronically to the COR/ACOR (if applicable) not later than five work days before implementation of the change(s).

1.6.1.1 The Contractor shall not contact installation/Government staff regarding performance and quality control issues. All communication regarding performance issues and quality control checks shall be addressed with the COR, ACOR and/or KO.

1.6.2 Quality Assurance. The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the maximum acceptable defect rate(s).

1.6.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.)

deadlines fall on a holiday, the closes work day prior to the holiday will apply as the deadline for submittal. Work shall be performed on U.S. holidays occurring during the normal workweek if the VA has on-call duties unless otherwise directed by the Contracting Officer.

New Year’s Day Labor Day Martin Luther King Jr. Day Columbus Day Presidents Day Veterans Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The Contractor shall take into account the unique nature of work in which there are periods the IMCOM-Europe G-9, FMWR Programs, VAP may need to operate on extended hours. These periods may require hours of operation before or beyond normal hours of operation in accordance with mission requirements and defined as “on call”. On call hours include hours outside the regular office hours. Contractor shall establish a core schedule allowing for regular contact with agency staff during office hours as determined by the local installations (Monday-Friday), and be flexible and responsive to victim needs after hours.

1.6.5 Place of Performance: Contractor shall provide victim advocacy services at and around surrounding areas near Army installations OCONUS as table indicates in TE 4. The Contractor shall ensure the program manager is located at Sembach, Germany unless an alternate location in Germany is approved by the COR.

1.6.6 Background Checks: Army in Europe (AE) 604-1 provides guidance pertaining to background checks for U.S. and host Nation Contractors. U.S. Citizen: Contractors who work with or teach youth under the age of 18 years are subject to local and stateside background checks.

The COR will determine the extent of background checks required. The government will conduct the background checks. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the stateside background check, if required, be unfavorable as determined by the Requiring Activity Manager. The Contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the Requiring Activity Manager. The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the Requiring Activity Manager. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each favorable background check within 24 hours of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable #27). The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each unfavorable background check within 24 hours of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable #27).

When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.6.7 Security Requirements. As outlined in Army Regulation 608-18, Contractor personnel performing work under this contract shall have a National Agency Check with Inquiries (NACI) background check, and shall maintain the level of clearance required for the life of the contract.

A NACI background check is required, including a set of finger prints taken by law enforcement personnel and processed through the FBI identification check and the State Criminal History Repositories in each State where the individual has resided during the 5 years prior to hire; an individual installation records check will be conducted in addition to a criminal investigation division records check.

1.6.7.1 Physical and Personnel Security. The Contractor is liable for any damages the Government incurs as a result of Contractor personnel failing to abide by safety standards and regulations. The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. The Contractor shall secure Government facilities, equipment, and materials under the Contractor’s purview. Contractor personnel shall adhere to facility security policies and restrictions related to Operations Security (OPSEC) requirements. The Contractor shall immediately report suspicious activities to security personnel.

1.6.7.2 Common Access Card (CAC). Secretary of the Army Memorandum dated 28 January 2006 on Trusted Associate Sponsorship System (TASS) Implementation provides guidance and instructions for the implementation of the TASS Army-wide. In accordance with that guidance, the authorizing official (KO, COR, ACOR, or other approving officials), and the Army Community Service Director or FAPM approves issuance of the CAC through the automated TASS system. The COR or ACOR identified for this contract is the designated Trusted Agent (TA). Further delegation of that authority is determined at the installation level. The Contractor shall complete all necessary paperwork to apply for CACs for personnel performing services under this contract. The Contractor's TASS applications under this contract should clearly cite the contract and contract numbers identified on the DD Form 1155. The CAC shall be surrendered to the Contractor’s Government sponsor immediately upon resignation from their position or termination of the contract; whichever comes first.

1.6.7.3 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the KO. Keys shall be surrendered to the Army Community Service Director or designee immediately upon resignation from the position or termination of the contract; whichever comes first. All keys will be hand receipted by the Government. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or other authorized personnel.

1.6.7.3.1 Pursuant to DoDI 2000.16, “DoD Antiterrorism (AT) Standards,” dated October 2, 2006, each Contractor employee requiring access to a Federally-controlled installation, facility and/or Federally-controlled information system(s) shall complete Level I AT Awareness Training on an annual basis and receive a certificate of completion. The training is accessible from any computer and is available at https://atlevel1.dtic.mil/at/. The Contractor is responsible for ensuring that all applicable employees have completed antiterrorism awareness training and shall certify that their workforce has completed the training through the submission of completion certificate(s) to the KO, COR/ACOR within five work days after contract award or prior to access to a Federally-controlled installation or information system.

1.6.7.3.2 In the event that the automated system at https://atlevel1.dtic.mil/at/ is not available (e.g., server problems), the Contractor shall inform the COR/ACOR that will ensure that Level I DoD AT Awareness Training be provided by a qualified instructor.

1.6.7.3.3 AT Awareness Training for overseas travel. The Contractor shall provide area of responsibility specific AT awareness training as directed by AR 525-13 to all Contractor or subcontractor personnel before traveling overseas. The Contractor shall contact the COR/ACOR to obtain area of responsibility training content.

1.6.7.3.4 OPSEC Training: All Contractor employees, including subcontractors, shall complete Level I OPSEC training within 14 days of employment under this contract (Deliverable #28).

Verification of the training shall be provided to the COR within 14 after completion of the training (Deliverable #28). OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months (Deliverable #28). Verification of the training shall be provided to the COR within 2 days after completion of the training (Deliverable #28).

If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within 2 days after completion of the training (Deliverable #28).

1.6.7.4 Installation Access

Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements. The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

AE Reg 190-16 (and AE 190-16-G German translation) can be found on the following website

1.6.7.4.1 In addition, the Contractor shall provide the Contracting Officer, via the COR, an Initial Installation Pass Log within 3 days after contract award Deliverable #29. The log must at a minimum contain the following information: Last name, First Name, Garrison, Sub-community (if applicable). The log shall be updated as employees are added or removed. The Updated

Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) days after any changes to the log Deliverable #29.

1.6.7.4.2. The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within 3 days Deliverable #29.

1.6.7.4.3 . Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within 3 business days.

1.6.7.5 iWATCH training. The Contractor shall brief all Contractor and subcontractor personnel performing services under this contract on the local iWATCH program. The Government will provide training standards. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of contract award and within 30 days of new employees commencing performance with the results reported to the COR/ACOR NLT 45 days after contract award and in monthly reports thereafter.

1.6.7.6 Combating trafficking in persons training. Contractor and subcontractor personnel providing services under this contract shall complete the combating of trafficking of persons online training within 14 days of start of work/employment and annually thereafter. The Contractor shall include the names of personnel that have completed the training as part of the monthly status report. The Contractor may find instructions to access this course at http://www.combat-trafficking.army.mil/training.htm. This website also provides a Trafficking in Persons (TIP) Briefing for group briefings or Contractor personnel unable to access the Army Learning Management System (ALMS).

1.6.8 Special Qualifications. The Contactor is responsible for ensuring all personnel meet the qualifications listed in this section.

Contractor personnel supporting this requirement shall possess working knowledge of military protocol when addressing Officers, Non-Commissioned Officers and Government personnel.

Contractor personnel shall be able to effectively interface and communicate with civilian and military personnel at all levels. The Government may provide access to the Army Family Action Team Building Training Support Curriculum 101 for Contractor personnel to augment understanding of the military culture and protocol. Access to this training will be dependent on availability. The Contractor shall ensure Contractor personnel are qualified and trained to perform all PWS requirements.

1.6.8.1. a Specialized Work Experience IAW: DoD 6400.1-M and Army Regulation (AR) 608- 18, Family Advocacy Program for Victim Advocates.

Victim Advocates shall have a minimum of two years experience providing comprehensive assistance and support to victims of domestic abuse, this support includes the provision of crisis intervention, assessing the situation for imminent danger and life-threatening physical harm to the victim or another person, safety assessment and planning, assistance in securing medical treatment for injuries, information on legal rights and proceedings, and understanding and describing to victims a variety of advocacy and outreach services, including child protective services, military and civilian shelters and other resources available to the victims.

For each Victim Advocate, Contractor shall provide verification of a Bachelor’s Degree from an accredited school in social work, psychology, marriage, family, and child counseling, counseling or behavioral science, education, community health or public health.

Preferred qualification (not required by regulation): victim advocacy certification

1.6.8.1. b. Specialized Work Experience IAW: DoD 6400.1-M and Army Regulation (AR) 608-18, Family Advocacy Program for Supervisor.

Supervisors’ positions have a minimum of a Master’s degree and five years of supervisory experience in any social service program, in addition to the above victim advocacy experience.

1.6.8.2 General Experience.

Minimum of one year of experience in working with a military Family Support Center; or civilian social service agency serving military Families.

Working knowledge of Family violence dynamics, environmental stressors, safety planning, risk assessments, local community resources, and federal and state laws pertaining to domestic abuse, Family law and the Victim Rights Bill.

Demonstrate understanding, sensitivity, and empathy for victims. Possess the ability to effectively communicate with victims, develop trusting helping relationships. Ability to work effectively with individuals and Families from diverse racial, ethnic, and socioeconomic backgrounds.

Ability to intervene in crisis situations exercising careful judgment, applying flexibility and innovative problem-solving, and taking appropriate precautions to protect the welfare of those to whom they provide services under the guiding principle of “do no harm.

Contractor shall work independently to assess risk, develop, implement, and evaluate safety and intervention plans to meet victim needs. Contractor shall operate within established guidelines of the FAP and the VAP.

Ability to conduct briefings to small and large groups of civilians, Soldiers and Commanders.

Ability to work cooperatively with military and civilian medical, social service, law enforcement, and legal personnel on behalf of victims.

Ability to educate personnel on the installation regarding the most effective responses to domestic abuse on behalf of victims and at-risk family members.

Contractor personnel shall maintain a valid, unrestricted motor vehicle license and have transportation. Contractor personnel performing victim advocate services may have the use of a Government non-tactical vehicle through appropriate Government authority. If a Government vehicle is not available then the Contractor shall provide privately owned vehicle (POV) with the mileage included in the labor rate in accordance with PWS paragraph 1.6.15.1. The Contractor shall not use POV’s for the transportation of clients served within the VAP and EPC Program.

Contractor shall be physically and mentally able to perform all contractual duties, which may include transporting, lifting and setting up displays, and standing and walking during activities that involve domestic abuse prevention and response and EPC Coordination.

Contractor employees shall be computer literate and shall possess the basic computer skills necessary to enable them to prepare briefing slides and program documentation, enter data in required management reports and utilize information systems to prepare required reports and information.

1.6.8.3 Employee recruitment, training and retention. The Contractor shall have a recruitment, training, and retention program that attracts and retains qualified individuals. A stable workforce is critical to successful performance of this mission. Contractor shall ensure that each location has sufficient resources or established backup plans to provide continual VA services without a lapse of service of any kind. The Contractor shall report the cumulative turnover rates as part of the monthly report. The contractor must maintain an adequate workforce to complete all required tasks of the PWS.

1.6.8.4 The Contractor shall provide verification of specialized experience requirements outlined in paragraph 1.6.8.1 upon request from the COR/ACOR or KO.

1.6.8.5 EPC Providers. The Contractor may recruit and train qualified EPC providers to assist with specific contract requirements, in accordance with Army Regulation 608-18. The Contractor shall submit a detailed volunteer development plan within 30 days of the award of the contract to the COR/ACOR. Volunteers are individuals who serve to support the requirement without pay or compensation.

1.6.8.5.1 EPC Providers. The Contractor shall develop a recruitment plan for obtaining and training EPC Providers. This plan will include required qualifications and training prior to service. The Contractor shall maintain utilization files to include provider’s name, recruitment date, utilization and training.

1.6.9 Post Award Meeting. The Contractor shall conduct a kickoff meeting within 14 days of the contract award. Meeting will be held via teleconference. The purpose of this meeting is to achieve a clear and mutual understanding of all contract requirements and identify and resolve any potential problems. This meeting is not a substitute for the Contractor fully understanding the work requirements at the time offer is submitted, nor is it to be used to alter the final agreement arrived at in any negotiations leading to contract award. The Contractor shall provide minutes of the kickoff meeting to the COR/ACOR not later than seven days after the kickoff meeting.

1.6.10 Periodic Progress Meetings. The KO, COR, and ACOR, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At a minimum, the

Contractor shall participate in a quarterly meeting. Meetings will be conducted on site via teleconference. At these meetings the COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues to include a written corrective action plan. These meetings shall be at no additional cost to the Government.

1.6.11 Contracting Officer Representative (COR). The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.12 Alternate Contracting Officer’s Representative (ACOR). The designated ACOR serves as the on-site representative who is in a position to directly observe and assess Contractor performance measured against contract performance standards as defined in the Performance Requirement Summary (PRS). The ACOR will be identified by a separate letter and appointed by the contracting officer.

1.6.13 Identification of Contractor Employees. All Contractor/Subcontractor personnel on duty shall wear the Government provided ACS badge or CAC card as…