ELMR_PWS_8-16-2019.pdf

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PERFORMANCE WORK STATEMENT (PWS)

ARMY THEATER WIDE ENTERPRISE LAND MOBILE RADIO MAINTENANCE AND REPAIR

Part 1

General Information

1. Introduction: This is a non-personal services contract to provide enterprise land mobile radio maintenance and repair. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. Contractor shall provide management, materials (parts), labor, tools, transportation and equipment necessary to provide required Enterprise Land Mobile Radio (ELMR) maintenance and repair services for United States (U.S.) Army installations within the European Theater. Equipment shall be maintained in accordance with Original Equipment Manufacturer (OEM) specifications. The overall objective is to maximize the availability and effectiveness of U.S. Army Government-owned Enterprise Land Mobile Radio equipment. The Contractor shall perform to the standards in this contract.

1.1 Background: U.S. Army utilizes Enterprise Land Mobile Radio (ELMR) for communications across Europe.

As such this requires ELMR Operation and maintenance (O&M) support and services for ELMR systems and equipment. These ELMR communication systems are necessary for mission requirements for the Combined Headquarters, United States Army, Europe and Seventh Army, Office of the Provost Marshal. The ELMR repair and services for Government-Owned (ELMR) equipment encompasses the Directorates of Emergency Services (DES), Fire Protection Services (FPS) and other IMCOM-E directorates, 9th Military Police (MP) Detachment and Protective Services Detachments (PSD) from Headquarters U.S. Army Europe (USAREUR), Africa Command (AFRICOM), National Atlantic Treaty Organization (NATO) Brussels and Strategic Air Command (SACEUR).

Services for ELMR equipment are for U.S. Army Installations in Germany, Italy, Belgium, and The Netherlands.

1.2 Responsibilities: The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this Contract and under the direction of the Contracting Officer (KO). See also Paragraph 1.1 Introduction. The Contractor shall provide LMR operation and maintenance (O&M) support and services necessary for the Combined Headquarters, United States Army, Europe and Seventh Army, Office of the Provost Marshal. The ELMR repair and services for Government-Owned (ELMR) equipment encompasses the Directorates of Emergency Services (DES), Fire Protection Services (FPS) and other IMCOM-E directorates, 9th Military Police (MP) Detachment and Protective Services Detachments (PSD) from Headquarters U.S. Army Europe (USAREUR), Africa Command (AFRICOM), National Atlantic Treaty Organization (NATO) Brussels and Strategic Air Command (SACEUR). Services for ELMR equipment are for U.S. Army Installations in Germany, Italy, Belgium, and The Netherlands.

1.2.1 Work Responsibility: The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), German, and local laws, regulations, standards, provisions, and directives to include applicable publications in Section C-6. The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. The Contractor shall maintain accurate and complete records, files, and libraries of documents to include Federal and host nation regulations, codes, laws, technical manuals, and manufacturer's instructions and recommendations, which are necessary and related to the functions being performed. Some services under this Contract may be performed at designated facilities, or portions of installations, by in-house Government personnel or by other contractors.

1.2.2 Administrative Responsibility: The Contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, Quality Control (QC), meetings, and correspondence. The Contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S. German, and local regulations, standards, provisions, codes, laws, technical manuals, and

Page 2 of 31 Rev manufacturers’ instructions and recommendations that are necessary and related to the functions being performed.

The Contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverable List presented in this PWS.

1.3 Objectives: Work performed by The Contractor under this PWS is intended to support Task Areas listed below.

Task Number Support Area PWS Section Task 1 ELMR Support, Maintenance and Repair Services 5.2 Task 2 Non-Recurring Support, Maintenance, and Repair Services 5.3

1.4 Functional Areas: The contractor will provide the effective and timely delivery of ELMR operations and maintenance support and services as outlined in the tasks stated herein. (see PWS Part 5)

1.5 Period of Performance: This contract has a six (6)-month base period and provides additional period of performance information. Please review the contract for specific period of performance information.

1.6 Management and Administration:

1.6.1 Contractor Management: The Contractor shall perform continual management of the functional areas contained in this PWS and shall provide a Project Manager during normal duty hours. The Project Manager shall conduct overall management coordination and shall be the central Point of Contact (POC) with the Government for performance of all work under the PWS. At the Post Award conference, the Contractor shall submit to the Contract Officer Representative (COR), in writing, the name, title, office, home and mobile telephone number of the Project Manager. A Contractor employee shall be designated to act for the Project Manager when work is being performed outside of duty hours, or during the Project Manager’s absence. Both the Project Manager and the Contractor employee filling in for the Project Manager, shall have full authority to act for the contractor on all Contract matters relating to daily operation of this Contract.

1.6.2 Contractor Responsiveness: The Project Manager or designated alternate shall be available for telephone communication or site attendance, with the COR, as required by the COR, 24 hours a day, 7 days a week. A personal answering service is permitted at other than normal Contract workdays and work hours for receipt of COR emergency response work requirements, provided that the Project Manager or designee responds to all calls within a time not to exceed two hours after notification of the call by the answering machine and/or service. The Project Manager and any individuals designated to act in that capacity shall have full authority to contractually bind the Contractor for prompt action on matters pertaining to execution of the PWS.

1.6.3 Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Project Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the core hours of 0800 to 1700, Monday thru Friday except American Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Recognized US Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day

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Independence Day Christmas Day

1.6.5.1 Host Nation Holidays: Work shall be performed on local Host Nation* holidays occurring during the normal work week.

* Local host nation holidays occur in the region/state where contract performance takes place.

1.6.6 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.7 Quality Control: The Contractor shall develop and maintain an effective quality control program (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The QCP is to be delivered within thirty (30) days after contract award, three (2) copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.7.1 Performance Evaluation Meetings: The Contractor shall meet periodically with the COR to review Contract performance. Meetings shall include review and analyses of key process indicators, analyses of process deficiencies, and problem resolution. At these meetings, the COR and The Contractor will discuss The Contractor's performance as viewed by the Government and particularly the reconciliation of the Government’s Quality Assurance Inspection Findings with The Contractor’s own QC findings. The COR will take appropriate action to resolve outstanding issues. A mutual effort shall be made by The Contractor and COR to resolve any and all problems identified.

1.6.7.2 Meeting Frequency: These meetings will be held weekly during the first 60 calendar days of the Contract period, and as needed, but not less than once a month, thereafter. A meeting shall be held upon notification by the COR when a Contract Discrepancy Report (CDR) is issued.

1.6.7.3 Meeting Minutes: The COR may keep an electronic recording of these meetings. Written minutes of these meetings will be prepared by the Contractor, signed by the COR, the Project Manager, or their designated representatives, and provided to the KO. Should the COR not concur with the minutes, the COR shall state in writing any area of non-concurrence within one working day after receipt of minutes. The KO will take appropriate action to resolve any area of disagreement.

1.6.8 Quality Assurance: The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.8.1 Cost and Performance Report/Monthly Status report: The Contractor shall submit to the COR monthly Cost and Performance Reports no later than the 5th calendar day of the following month to include in the monthly status report. The workload data shall reflect all work accomplished by the Contractor's staff. The workload data shall be subject to review and comment by the COR.

1.6.8.1.1 Contractor shall submit a monthly status report listing all corrective and maintenance actions completed that month; all purchased spare & repair parts; and all after-hours support. Any changes to the density list shall be included in the report. Report must be submitted via email to the COR within seven days after the end of each

Page 4 of 31 Rev month. Contractor shall maintain hard and soft copies of the monthly status reports for review by the KO and/or

COR.

1.6.8.1.2 Contractor shall prepare and track repair tickets with a unique tracking number for any equipment sent by the contractor to the equipment manufacturer’s depot service center. The Contractor shall condense these service and repair forms to be included into the monthly status report submitted to the COR (reference paragraph 1.6.9.1.

1.6.9 Place of Performance: The work to be performed under this contract will be performed at multiple geographic locations in support of United States (U.S.) Army Installations in Germany, Italy, Belgium, and The Netherlands.

1.6.10 Type of Contract: The Government will award a Firm Fixed Priced (FFP) hybrid contract with Time & Material requirements included.

1.6.11 Security Program: The Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M) and any revisions to DoD 5220.22-M.

1.6.11.1. All Contractor personnel performing work under this contract shall have a final US SECRET Security Clearance at contract performance start date, and shall maintain the required level of security clearance for the life of the contract. Contractor shall also have a SECRET facility clearance at time of award. See DD Form 254 for detailed security requirements/guidance. The Contractor shall submit Visit Access Requests (VARs) for all personnel operating in any area supported under this contract. VARs shall be submitted to all work/TDY locations via JPAS or successor system. The Contractor should contact the 2nd Signal Brigade S2 for Security Management Office (SMO) codes for work locations. The Contractor shall maintain an updated list of all Contractor personnel with access to operating locations and shall submit updated list to the COR upon request.

1.6.11.2. Threat Awareness and Reporting Program (TARP) Training. All contractor personnel assigned to this contract shall complete initial and annual TARP training within 30 calendar days after start of employee performance on this contract. Within 5 calendar days after successful completion of training, the Contractor shall certify to the COR or KO that all employees performing work under this contract have completed theTARP training.

Detailed requirements on TARP are stated in the DD Form 254.

1.6.11.3. Contractor personnel shall comply with all applicable security regulations, guidance, and procedures referenced in this contract, the DD Form 254, and in effect at the Government work sites. This includes regulations and procedures for entry to the installations and entry to restricted/controlled areas and facilities.

1.6.11.4 Antiterrorism and Operations Security: The Contractor employees shall complete the following:

1.6.11.4.1 AT Level I Training. The Contractor shall ensure that all contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas complete Antiterrorism (AT) Level I awareness training within 30 calendar days after start of employee performance on this contract. Within 5 calendar days after successful completion of training, the Contractor shall certify to the COR or KO that all employees performing work under this contract have completed the AT Level I awareness training. AT Level I awareness training is available at https://jko.jten.mil, course #JS-US007 or current version is required to receive credit for the training. This training is in addition to any required unit or theater specific AT Level I training which may be more stringent based on area of operation or need for heightened awareness.

1.6.11.4.2 AT Awareness Training. Contractor employees and associated subcontractor employees requiring AT awareness training, shall complete the Government provided Area of Responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the Unit Anti-Terrorism Officer (ATO) being the local point of contact.

1.6.11.4.3 Access, General Protection, and Security Policy and Procedures. Contractor and all associated sub-contractor employees shall provide all information required for background checks to meet installation access

Page 5 of 31 Rev requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce shall comply with all personal identity verification requirements of FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. Contractor personnel shall comply with all security policies/procedures in effect at all work and TDY locations.

1.6.11.4.4 iWATCH Training. The Contractor shall ensure that all employees and subcontractor employees performing work under this contract are trained on the local iWATCH program within 30 calendar days of start of employee performance on this contract. The requiring activity ATO will provide the locally developed iWATCH training. The Contractor shall maintain all iWATCH training records and shall provide copies to the COR upon request.

1.6.11.4.5 All contractor employees with access to Government information systems shall be registered in the Army Training and Certification Tracking System (ATCTS) at the commencement of services, and must successfully complete the DOD Information Assurance Awareness Training/DOD Cyber Challenge prior to access to the information systems and then annually thereafter. The Contractor shall maintain all DOD IA and Cyber Challenge training records and shall provide copies to the COR upon request.

1.6.11.4.6 The Contractor shall develop an OPSEC Standard Operating Procedure (SOP) or plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer per AR 530-1, Operations Security. This SOP/Plan will include the Governments critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the Contractor shall identify an individual who will be an OPSEC Coordinator. The contractor will ensure this individual becomes OPSEC level II certified per AR 530-1.

1.6.11.4.7 Per AR 530-1, Operations Security, new contract employees shall complete Level I OPSEC training within 30 calendar days of reporting for duty. All contractor employees shall complete annual OPSEC awareness training. Contractor shall maintain an updated list of personnel training dates and provide the list to the COR upon request.

1.6.11.4.7 For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.11.5 Information Assurance (IA) Training. All Contractor personnel with access to Government information systems and networks shall successfully complete all required initial and annual IA awareness training as specified in AR 25-2 and as specified by the Government requiring activity. Training is available at https://cs.signal.army.mil

1.6.11.5.1 Contractor employees and subcontractor employees performing work under this contract who have access to Government information systems and networks shall create a user account and profile in the Army Training and Certification Tracking System website (ATCTS) at https://atc.us.army.mil, in the unit container designated by the COR. Certificates of successful completion of IA training, Acceptable Use Policies (AUP), applicable baseline and computing environment certifications, and continuing professional education credits, as required by DoD 8570.01- M, shall be uploaded to the ATCTS and provided to the COR for continuous compliance monitoring and reporting.

1.6.11.5.2 The Contractor shall ensure that all contractor employees and subcontractor employees requiring IA awareness training complete the training at the start of work performance on this contract and annually thereafter for the duration of this contract. Contractor shall maintain an updated list of personnel training dates and provide the list to the COR upon request.

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1.6.11.5.3 Information Assurance Workforce Certification. DFARS clause 252.239-7001 (Information Assurance Contractor Training and Certification) applies to this contract. This contract is subject to the mandates of DoD 8570.01-M, which establishes baseline technical and management IA skills for personnel performing IA functions within DoD. Functions spanning multiple levels require certification of the highest level functions. Contractor personnel performing functions in multiple categories or specialties shall hold certifications appropriate to the functions performed in each category or specialty.

1.6.11.5.4 The Contractor shall ensure its IA workforce members have the baseline certifications corresponding to their IA functions, as defined in Chapters 3, 4, 5, 10, and 11, and Appendix 3 of DoD 8570.01-M at work performance start date. Contractors shall have all required Computing Environment (CE) certificates upon contract start date. The IAT Level I baseline certification is the minimum requirement for unsupervised privileged access.

The Contractor shall ensure that all employee certifications remain active and are renewed prior to expiration.

1.6.11.5.5 The Contractor shall ensure that all employees IA certifications are released to the Department of Defense through the Defense Workforce Certification Application at https://milconnect.dmdc.osd.mil/milconnect/.

1.6.11.5.6 Table 1 reflects the Personnel Security (IT Level) and IA Workforce Specialty requirements, aligning the IA functional responsibilities and access levels to the contract tasks, in accordance with DoD 8570.01-M.

Table 1. Information Technology Access and IA Certification Requirements.

Functional Category

IT Level

(IAW AR

25-2) Security

Clearance Investigation

Required

IA Certification Category and Level

(IAW DOD

8570.01- M and

BBP 05-PR- M-

Computing Environment Certifications

Senior Service Manager (CM) II SECRET Tier 3 IAM-I No

Intermediate Service Technician (ST) II SECRET Tier 3 IAT-I No

Journeyman Service Technician (ST) II SECRET Tier 3 IATI No

1.6.11.5 7 DFARS Clause 252.225-7043, Antiterrorism and Force Protection for Defense Contractors outside the U.S. Contractor personnel shall comply with theater clearance requirements to ensure the contractors compliance with combatant commander and subordinate task force commander policies and directives.

1.6.11.6 Security Requirements. Contractor shall comply with all U.S. forces regulatory and force protection security requirements. The contractor will ensure employees wear contractor identification badges in a conspicuous location at all times.

1.6.11.6.1 Contractor Identification Requirements. In accordance with FAR 37.114 (c), all contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials.

Contractors performing work at Government workplaces shall provide their employees with an easily readable identification (ID) badge indicating the employee's name, the contractor's name, the functional area of assignment, and a recent color photograph of the employee. Contractors shall require their employees wear the ID badges visibly when performing work at Government workplaces. Contractor personnel shall also ensure that all e-mails, documents or reports they produce are suitably marked as Contractor products and/or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate that the sender is a Contractor employee and include the Contractor's company name.

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1.6.11.6.2 Access to Protected Information. Protected information means all non-public information, including, but not limited to, trade secrets or proprietary information of other Contractors, Government source selection information, Privacy Act or personally identifiable information (PII), or any other information with distribution limited by the U.S. Government. If, during the performance of this requirement, Contractor personnel obtain access by any means to protected information, they shall not disclose, publish, divulge, release, or make known, in any manner or to any extent, the information except as necessary to carry out duties under this contract. Protected information shall be given only to persons specifically granted access to this sensitive information and may not be further divulged without specific prior written approval from an authorized U.S. Government individual. Further, contractor employees may use any non-public information for official/authorized U.S. Government purposes, and they shall not use the information for their personal gain, the gain of their employer, or the gain of anyone else. The Contractor shall notify the Contracting Officer of any potential organizational conflicts of interest created by any such access; however, a nondisclosure agreement will not overcome an Organizational Conflict of Interest (OCI) as defined in FAR Subpart 9.5. Moreover, the Trade Secrets Act prohibits releasing proprietary information without the owner’s consent. Accordingly, all Government Contractors are required to mark their proprietary information, and any time the Contractor is given inadvertent access to such marked information, the Contractor shall inform the Contracting Officer of the access.

1.6.12 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured. Where Government facilities are provided, equipment and material shall be secured under the protection of lock and key.

1.6.13 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.13.1 Common Access Cards and Alternate Smart Cards: The Government will provide special access badges as necessary. The Prime Contractor Facility Security Officer (FSO) shall ensure that all Contractor personnel acquire and maintain CACs. The approving Government Trusted Agent (TA) may give access to the FSO using the online Trusted Associate Sponsorship System (TASS), https://tass.dmdc.osd.mil/tass. Contractor eligibility remains in force during employment under the contract for those employees who have a valid and recurring requirement for access to Government facilities or automation systems to perform those duties stipulated in the contract. The Contractor shall use a valid CAC to access the Government domain. The Contractor shall immediately return the CACs to the COR when the Contractor employee’s employment is terminated or upon expiration of the contract.

The CACs expire when Contractor employee’s eligibility terminates or three years from the issuance date, whichever occurs first. The Contractor is responsible for all CACs and shall report all lost or stolen CACs to the COR immediately.

1.6.14 Special Qualifications: Contractor shall provide qualified and appropriately certified employees to conduct the associated work they are required to accomplish.

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1.6.14.1 Qualified and Certified Employees/Technicians: The Contractor shall ensure that field service technicians possess, or will obtain specialized training on servicing Motorola Land Mobile Radio equipment prior to the execution of the contract. The Motorola Specialized training program site lists the specialized training offerings located here: http://www.motorolasolutions.com/en_us/services/managed-support-services/training/certification-program.html The Contractor shall ensure employed technicians continuously receive current technical information and training on all LMR equipment covered in this PWS. The Contractor shall provide the COR a Certificate of Competency for completion of specialized training in the following areas: Voice Privacy Equipment – Digital Encryption Standard (DES) Extended Range (XL), Advanced Encryption Standard (AES); control consoles – gold-elite consoles base stations, and trunking systems. Contractor shall maintain an a file containing certificates and an updated list of personnel training dates and provide the list to the COR upon request.

1.6.14.2 Qualified and Certified System Manager: The Contractor shall provide a System Manager who will be a dedicated Motorola ASTRO ® 25 ELMR Subject Matter Expert dedicated full-time to supporting the Army/USAREUR ELMR system. The System Manager will be factory-authorized with all appropriate factory training completion certificates. The System Manager will have a relevant associate or technical degree and/or equivalent, and a minimum of 3 years of experience in the Telecommunications/LMR maintenance field with specific experience in field support of the following: Contractor shall provide resume to COR upon initial contract acceptance, as well at any time there is a change of personnel.

1. ASTRO ® technology

2. Project 25 technology

3. AES

4. OTAR

5. Dispatch console systems

6. Project 25 subscriber radios

7. System fleet mapping

8. Computer skills in all applicable databases and products

9. Extensive knowledge in code plug creation

10. US Citizen with a secret security clearance

11. Security + certification

1.6.15 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.16 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: ensure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.17 Key Personnel: The follow personnel are considered key personnel by the Government: Team Leader (TL) and Alternate Team Leader (Alternate TL). The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract

Page 9 of 31 Rev manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 am to 5:00 PM, Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons.

Qualifications for all key personnel are listed below: The TL and Alternate TL shall have 5 or more years’ experience with Motorola Systems and familiarity with information technology management

1.6.18 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor employees shall be recognizable by wearing distinctive clothing, bearing the name of the company or by wearing appropriate badges, which contain the company name and employee name. Managers and supervisors’ job titles shall be included on the badge in addition to the name.

1.6.19 Contractor Travel: Travel associated with performance of installation and removal of all fixed equipment (i.e., base stations, base station antennas, repeaters, repeater antennas, gold-elite consoles, gold-elite consoles and central electronic banks) shall be included in contractor’s price. Relocation of Military Police stations and LMR equipment shall also be covered. Replacement of auxiliary items (i.e., batteries and antennas) will only be approved by the COR.

1.6.19.1 Contractor shall travel to the user’s location to pick up non-fixed equipment for repair and maintenance following notification of services required. All repairs and maintenance of equipment shall be performed at the nearest radio repair shop listed in Appendix 3. The Contractor shall provide an established telephonic notification and response process with a (24) twenty four hours, (7) seven days a week service for trouble shooting, and maintenance as required for Romania and Bulgaria mission essential land mobile radio equipment. The Contractor shall dispatch a technician within 3 working days for maintenance of mission critical essential and (5) five working days for non-mission critical land mobile radio equipment for the Romania and Bulgaria that cannot be satisfactorily resolved via telephone.

1.6.20 Other Direct Costs: Reserved

1.6.21 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.22 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.23 Safety:

1.6.23.1 Safety Plan and Program:

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1.6.23.1.1 Emergency Fire and Safety: The Contractor shall comply with all applicable Fire Prevention and Protection Regulations in accordance with U.S. Government and local host nation regulations. The Contractor shall participate in police and fire programs, drills and instructions. The Contractor shall ensure that all contractor employees are made aware of fire safety requirements on an annual basis.

1.6.23.1.2 Vehicle Safety Requirements: The Contractor’s personnel operating motor vehicles on a U.S.

Government facility or installation shall possess a valid driver license for the category of vehicle being operated and shall comply with traffic regulations identified in AR 385-10 ().http://www.apd.army.mil/pdffiles/r385_10.pdf).

Violations of posted traffic regulations shall constitute grounds for withdrawal of an employee’s facility or installation pass.

1.6.23.1.3 Reporting of On-Site Accidents or Injuries: The Contractor shall notify the COR within 2 hours of occurrence of all accidents involving personal injury or property damage and report the accidents in accordance with AR 385-40 ().http://www.army.mil/USAPA/epubs/pdf/p385_40.pdf). The notification is to be followed by written notification within 3 working days.

1.6.23.1.4 Reporting of Criminal Violations: The Contractor shall immediately report any suspected, alleged, or actual criminal incidents, which violate public law, DoD, DA, or IMCOM regulatory requirements, which may have an adverse effect on the Army in Europe mission. Incidents shall be reported to the Provost Marshal’s Office.

Criminal incidents which concern/affect Army in Europe personnel, facilities, activities, or assets shall be reported regardless of the location of the incident affiliation or jurisdiction. The Contractor shall notify the COR in writing of any and all incidents within one (1) working day.

1.6.23.1.5 Installation Pass: The Contractor shall be responsible for assuring all the Contractor’s employees performing work under this contract obtain necessary installation and facility access as required by AE Regulation 190-13 ().https://aepubs.army.mil/pdfpubs/AER190-13_1007245!.pdf) and AE Regulation 190-16 (https://aepubs.army.mil/pdfpubs/AER190-16.pdf). Government-furnished identifications, access tokens and passes shall be returned to the Government when the employee no longer performs work for the Contractor under this Contract. Installation passes are issued at the Installation Access Control System (IACS) Office. Locations of IACS Regional processing offices are listed on the USAREUR Provost Marshall Installation Access Control System site;

.http://www.eur.army.mil/opm/iacs/default.htm.

1.6.24 Environmental Compliance: The Contractor shall comply with all applicable Environmental and Protection laws and regulations in accordance with U.S. Government and local host nation laws and regulations.

1.6.24.1 Environmental Compliance Plan and Program: The Contractor shall participate in environmental programs, planning programs and instructions. The Contractor shall ensure that all contractor employees are made aware of environmental requirements on an annual basis. Contractor shall maintain an updated list of personnel training dates and provide the list to the COR upon request.

1.6.24.2 Potential Operational Constraints: Force Protection Conditions (FPCON, see PWS Table 1.6.25.2A) may affect access to garrison installations and IMCOM-Europe HQ. The Contractor shall adhere to and operate in accordance with all restrictions imposed as a result of FPCON above the normal. IMCOM-Europe is currently operating at FPCON Bravo.

Table 1.6.25.2A: Force Protection Levels

Level Condition Code Impact Summary

Alpha Green Normal Operation and Access

Bravo Yellow 100% ID Check

Charlie Orange Vehicle Inspections Increased

Delta Red Access Restricted – Essential Personnel Only

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1.6.24.3 Emergency, Contingency, Mobilization, and Disaster Response: When an emergency, contingency, mobilization or disaster occurs, the Army in Europe mission will continue with minimal interruptions. The Contractor shall designate one (1) emergency essential personnel, who shall be responsible for providing ongoing services in accordance with DOD 3020.37, Continuation of Essential DOD Contractor Services (http://www.dtic.mil/whs/directives/corres/html/302037.htm) until the event causing the change in the normal workload operations is over and services return to normal operations.

1.6.24.4 Emergency Essential Personnel: The Contractor shall submit the name, address, home phone number, cell phone number, security clearance, and duty title of the designated emergency essential personnel to the KO and COR within 10 workdays after contract award. The Contractor shall update the KO/COR as changes occur and remain current during the entire period of performance.

1.6.25 Individual Logistical Support (ILS)

1.6.25.1 Certain contractors may require individual logistical support in some overseas areas in order to meet contract obligations. The ordering activity shall coordinate with the Department of Defense Contracting Personnel (DOCPER) office and Northern Law Center, Shape Belgium to register the contract and seek approval for the contractor(s) to receive ILS. Contractor shall provide all information/documentation required applicable regulations in order to facilitate the ordering activity efforts in obtaining ILS privileges.

1.6.25.2 The DOCPER-Italy, and the Northern Law Center, Shape Belgium serves as the Government final approving authority in determining whether contractors are eligible to receive ILS.

1.6.25.2.1 ILS, which may be furnished by the Government hereunder, includes but is not limited to use of the following: Military or other U.S. Government Clubs, exchanges, and non-appropriated fund organizations; Military or other U.S. Government commissary; Military or other U.S. Government postal facilities; Utilities and services in accordance with priorities, rates and tariffs established by military or other U.S. Government agencies; Military Payment Certificate (MPC), where applicable; Military or other U.S. Government banking facilities.

1.6.25.3 In cases where the (DOCPER), or Northern Law Center disapproves a contractor ILS, the COR shall coordinate for the issue of USAREUR-wide Installation Passes, which will facilitate contractor access onto U.S.

Forces military installations/bases for the purposes of performing preventive maintenance/repair on (LMR) equipment.

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PART 2

DEFINITIONS & ACRONYMS

2. Definitions And Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the Government.

The term used in this contract refers to the prime.

Contracting Officer (KO) - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control (QC) - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor - One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

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