Attachment 0001 - JPPSO PWS Portfolio 10-1-20.pdf

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Task/Requirement

Standard

Sampling Method, Lot & Acceptable Quality Level (AQL)

PERSONAL PROPERTY OPERATIONS

5.2.5

DD Form 139-Pay Adjustment Authorization

Timeliness: DD Form 139 completed prior to members departure

Quality: Services performed are verified as rendered. DD 139 is accurate and complete

Random Sampling

LOT: Each DD 139 completed at time of surveillance

AQL: 98%

5.2.20.1

DD Form 1857- Temporary Commercial Storage at Government Expense

Timeliness: DD Form 1857 completed within 5 business days of request.

Quality: Services performed are verified as rendered. DD 1857 is accurate and complete

Random Sampling

LOT: Each DD 1857 completed at time of surveillance

5.2.22.2

DD Form 1164- Service Order for Personal Property

Timeliness: DD Form 1164 completed within 2 work days prior to the scheduled pick-up date

Quality: Services performed are verified as rendered. DD 1164 is accurate and complete

Random Sampling

LOT: Each DD 139 completed at time of surveillance

5.2.22.10

DD Form 1299-

Application for shipment and /or storage of personal property

Timeliness: DD Form 1299 completed within 3 business days of receipt.

Quality: Services performed are verified as rendered. DD 1299 is accurate and complete

Random Sampling

LOT: Each DD 1299 completed at time of surveillance

5.2.27

DD Form 1384 - Transportation Control Movement Document (TCMD)

Timeliness: DD Form 1384 completed within 3 business days

Quality: Services performed are verified as rendered. DD 1384 is accurate and complete

Random sampling

LOT: Each DD 1384 completed at time of surveillance

5.2.27

DD Form 1434-

United Kingdom Customs Declaration

Timeliness: DD Form 1434 completed within 3 business days

Quality: Services performed are verified as rendered. DD 1434 is accurate and complete

Random sampling

Lot: Each invoice in process or completed at time of surveillance.

AQL: 95%

5.2.27

SF Form 1034 - Voucher for Purchases and Services

Timeliness: Approved SF 1034 submitted to DFAS within 3 business days of receipt from Government representative.

Quality: Services performed are verified as rendered. SF 1034 is accurate and complete

Random sampling

LOT: Each SF 1034 completed at time of surveillance

AQL: 100%

Joint Personal Property Shipping

Office (JPPSO)

LOGISTICS SUPPORT SERVICES

Solicitation # W52P1J-20-R-0055

U.S. Army Sustainment Command Enhanced Army Global Logistics Enterprise (EAGLE) Performance Work Statement (PWS)

J P P S O

P e r f o r m a n c e W o r k S t a t e m e n t

Contents Section C-1: General Requirements

1.1 Introduction

1.2 Scope of Effort

1.3 Contractor Personnel Requirements

1.4 Contractor Planning, Resource Management

1.5 Physical Security, Anti-terrorism & Operations Security

1.6 Quality Program Requirements

1.7 Environmental Requirements - RESERVED

1.8 Safety Requirements

1.9 Intellectual Property/Data Rights

1.10 Administrative Requirements

1.11 Automated Systems

Section C-2: Definitions, Acronyms & Abbreviations

2.1 Definitions

Section C-3: Government Furnished Property

3.1 Government Furnished Property and Services – General

3.2 Emergency and Rescue

3.3 Telecommunications/Utilities

3.4 Government Owned Vehicles - RESERVED

3.5 Supplies and Materials

3.6 GFE Tools, Hand Tools, Equipment; Test, Measurement and Diagnostic Equipment

(TDME) Calibration Services - RESERVED

3.7 Government Furnished Facilities and Real Property

3.8 Government Furnished Services

3.9 Solid Waste Management, Recycling and Trash Removal

Section C-4: Contractor Furnished Facilities & Equipment

4.1 Contractor Furnished Facilities and Equipment – General

4.2 Materials and Equipment - RESERVED

Section C-5: Requirements

Transportation

5.1 Transportation – General

5.2 Personal Property Operations

Section C-6 Publications and Forms

6.1 Publications and Forms

Section C-1: General Requirements

1.1 Introduction

1.1.1 The Department of Army has consolidated Army Personal Property Shipping Offices (PPSO) under regional DoD Joint Personal Property Shipping Offices (JPPSO) at the direction of the Secretary of Defense. The business model provides for customer service (counseling and quality assurance support), “front office functions,” to remain at their locations and consolidates all other shipment management and payment services, “back office functions,” at the regional JPPSOs.

1.1.2 RESERVED

1.1.3 The United States Government uses a performance based format to provide the descriptions, instructions, and references in this document. The Government provides additional details or references when experience indicates a need exists to drive a specific effective and efficient outcome. The presence of these additional details or the absence of these details reflect the performance-based nature of this format and should not be construed to mean this performance based document lists all implied tasks necessary to achieve the successful level of performance. Referenced publications, regulations, and guidance in this PWS provide specific performance metrics; the contractor, subcontractors and its agents or representatives (herein the contractor) must adhere to those metrics unless specific relief has been given, in writing, by the Contracting Officer

(KO).

1.1.4 All work under this effort is subject to periodic inspection and on-the-spot performance assessment. Failure to meet the contract requirements (i.e. metrics, such as work exceeding the times stated in the maintenance allocation chart or standards identified in this document), may result in a Corrective Action Request (CAR), Contract Discrepancy Report (CDR), cure notice, and loss of fee or termination. The Government reserves the right to seek consideration in the event of un-resolved contract discrepancies and serious incidents impacting the effort.

1.2 Scope of Effort

1.2.1 This support will focus primarily on the Transportation Personal Property Operations and the associated logistics analysis and management functions in support of the JPPSO mission.

1.2.1.1 Notwithstanding the inclusion of FAR 52.216-21 in this task order, any maintenance, supply, and transportation tasks currently being performed by an Ability One contractor or under a contract accepted by the Small Business Administration within the 8(a) program at the installation, or subsequently determined appropriate for performance by an Ability One contractor or accepted by the Small Business Administration for inclusion within the 8(a) program, are not included within the scope of this EAGLE requirements task order.

1.2.2 Work performed under this task order is not limited by current customer lists. All work within the scope of the effort is contemplated for inclusion in this task order. The preponderance of work under this task order will be conducted by the contractor at or in Government furnished facilities (GFF); support is to be provided throughout the installation and its adjacent areas. These areas will include: unit facilities; range/field locations; other Government facilities; and by exception, at off-post / to-be-determined locations.

1.2.3 The contractor shall ensure compliance with all applicable local, state and federal laws, regulations and policies. In the event of a conflict between any law, ordinances, construction codes, or regulations, the more stringent rule shall apply.

1.2.4 The Army’s Materiel Enterprise and supporting programs continue to evolve and are directly linked to continued Army operations. Support requirements will continue to change over the life of this task order. Efforts may increase, decrease or cease as contingency operations are carried out. The contractor’s roles, responsibilities, mission and functional areas will likely change, while still remaining within the general scope of this PWS. Additionally, there may be instances at the installation or area of support that preclude specific maintenance, supply or transportation functions from being incorporated into this task order. The contactor must understand some exclusion(s) of the aforementioned functions may exist. The information set forth herein is not necessarily all-inclusive and will typically change throughout the life of this contract to keep pace with program decisions, service requirements and technology.

1.2.5 The Contractor shall ensure a staffing capacity of 10% of its effort in anticipation of unscheduled activities and workload fluctuations. If workload increases beyond 10%, and becomes enduring workload, the contract may require a modification. The installation workload is comprised of planned and unplanned requirements causing the workload fluctuations. It is anticipated that the workload will also vary based on the operational tempo of the natural cycle of the beginning and ending of logistics programs. In addition to these cyclic changes, manning levels may require change due to program funding levels and budget constraints. Therefore, the contractor must adjust manning levels in accordance with mission/resource analysis and to stay within funding levels. The Government will provide the contractor as much advance notice of workload changes as possible, however, workload variations may occur with little advanced notice. The contractor shall plan for and respond to changes in workload requirements and the resulting changes to manning levels.

1.2.6 RESERVED

1.3 Contractor Personnel Requirements

1.3.1 The services provided under this contract are strictly non-personal in nature. Under this contract, no employer-employee relationship will exist between the Government and the contractor and/or between the Government and the contractor’s employees. No contractor employee will be directly supervised by the Government. All individual employee assignments, and daily work direction, shall be given by the contractor. If the contractor believes any Government action, inaction or communication would create a personal services relationship, or appearance of, between the Government and any contractor employee, the contractor shall promptly notify the KO. Additionally, the contractor shall ensure all contracted employees fully understand the Government– contractor relationship. All contractor employees must be fully aware that Government personnel do not have direct authority over contractor personnel. Additionally, all contractor employees must fully understand that only the KO has the authority to change the terms of the contract and only the KO has authority to direct work. Both the KO & COR can provide guidance.

1.3.2 The contractor shall provide the appropriate amount of qualified labor and management with required training, skills and experience in order to accomplish the work required under this PWS. The contractor shall not allow any employee that is not certified, trained or licensed for a particular task to perform such work. The contractor, at its own expense shall maintain all qualifications and certifications required to perform the requirements of this PWS. The contractor shall generate a Contractor Employee Information list (CDRL PM-01) utilizing the Government provided PM-01 Format.

1.3.2.1 RESERVED

1.3.2.2 The contractor shall establish and maintain an appropriate employee Occupational Reliability Program (ORP). The ORP, a formal security and safety reliability program, will serve to ensure that individuals working in positions afforded access to certain materials, facilities, and programs are contractor-certified to meet the highest standards of reliability and physical and mental suitability before such access is granted.

The ORP must identify which positions are required to be certified in accordance with the appropriate local guidance, Federal laws, and Army regulations (e.g., AR 190-11 for arms, ammunition and explosives). The contractor shall, at its own expense, ensure all required interviews, background checks, and forms are up to date and on file at all times.

Requirements vary by activity; therefore, the contractor shall be responsible for determining the training, documentation and suitability for its employees and shall comply appropriately. The contractor’s ORP is subject to Government review. Failure to establish and maintain a suitable ORP will be grounds for negative contract actions up to and including termination.

1.3.2.3 When the contractor is advised of mandatory or other Government sponsored or directed training, the contractor shall request, in writing to the KO, authorization and approval to attend such training.

1.3.2.4 RESERVED

1.3.2.5 The contractor shall ensure new or reassigned personnel are familiar with Government specific environmental, safety, and emergency rules, regulations, and procedures such as AR 600-63, Army Health Promotion, installation smoking policy;

installation safety and fire prevention; Hazard Communication (HAZCOM) and Hazard Waste and Emergency Response (HAZWOPER) guidance; Threat Awareness and Reporting Program (TARP); severe weather delay and base closure reporting responsibilities.

1.3.2.6 The contractor shall ensure all contractor personnel with security clearances receive annual TARP training by a counter intelligence (CI) agent or other trainer as specified in AR 381-12.

1.3.2.7 The contractor shall have a Sexual Assault and Sexual Harassment Training Plan (PM-10) which includes a schedule for all training. The plan shall identify the methods of training (e.g. classroom, on-line, etc.), as well as intervals (e.g. quarterly) for refresher training, as applicable. The plan shall address (but not be limited to) such things as:

procedures for training each employee, training record retention, method/mode of instruction, instructor accreditation, on-line/web-based resources/training aids. The USG has 30 days after receipt of the Training Plan for review and approval. The contractor’s training shall address, at a minimum, the following:

a) Defining what constitutes sexual assault and sexual harassment.

b) Explaining sexual assault is a crime.

c) Defining the meaning of “consent” as defined in DoDD 6495.01 (Sexual Assault

Prevention and Response Program, SAPR).

d) Explaining the distinction between sexual harassment and sexual assault and that both are unacceptable forms of behavior even though they may have different penalties. Emphasizing the distinction between civil and criminal actions.

e) Explaining Unrestricted Reporting.

f) Providing an awareness of the SAPR program, as well as the roles and responsibilities of company managers, including all available resources for victims.

g) Identifying prevention strategies and behaviors that may reduce sexual assault, including bystander intervention, risk reduction, and obtaining affirmative consent.

Identifying strategies to safely intervene and to guard against retaliation, reprisal, ostracism, or maltreatment because of that intervention.

h) Explaining eligibility for Special Victims' Counsel (SVC)/Victims' Legal Counsel (VLC) for individuals who report sexual assault, and the types of legal assistance authorized to be provided to the sexual assault victim.

i) Explaining what constitutes retaliation, reprisal, coercion, ostracism, and maltreatment and company procedures for reporting allegations of reprisal.

a. Explaining what is the appropriate, professional response by peers to a victim and an alleged offender when a sexual assault is reported. For example, consider using scenarios to facilitate discussion of appropriate behavior, to include discussing potential resentment of peers for victims, bystanders, or witnesses who report a sexual assault. Explain the impact to the victim of incidents of retaliation, reprisal, ostracism, and maltreatment;

as well as the impact in deterring reporting of sexual assault incidents.

b. Explaining that all personnel in the victim’s company, when they become aware of allegations of retaliation, reprisal, ostracism, or maltreatment, are required to take appropriate measures to protect the victim, including information regarding how to prevent retaliation, reprisal, ostracism, and maltreatment after a reporting an incident of sexual assault.

j) Explaining company policy which protects victims of sexual assault from retaliation, reprisal, ostracism, and maltreatment. Explaining how victims can seek assistance on reporting allegations to:

a. A Sexual Assault Response Coordinator (SARC)

b. A SARC in different installation, which can be facilitated by the Safe Helpline

c. Their immediate Supervisor, or other company officials

d. US Army Criminal Investigation Division (CID)

e. local Provost Marshall/Military Police

k) Explaining the company policy that protect witnesses and bystanders who intervene to prevent sexual assaults or who report sexual assaults from retaliation, reprisal, ostracism, and maltreatment.

l) Ensure employees are aware of their obligation to report - as soon as they become aware - any allegation or first-hand knowledge of sexual assault, sexual harassment to their local/Corporate management, Human Resources office, local Commander, the Contracting Officer, the Administrative Contracting Officer (ACO), and the Contracting Officer Representative.

m) The Contractor shall retain all training records and shall make them available to the COR, upon request.

1.3.2.8 The contractor shall immediately report ALL incidents of sexual assault to the local Provost Marshall, Contracting Officer Representative (COR), Administrative Contracting Officer, and Procuring Contracting Officer. After the initial phone call to the Provost Marshal the contractor shall follow-up within 4 hours with a written report to the Provost Marshall and as the contractor learns of additional information, the initial report will be followed-up with subsequent reports providing as much detail as possible pertaining to the "who, what, why, when and where".

1.3.3 The contractor shall ensure that all contractor personnel meet the physical requirements to perform the function(s) and task(s) to which they are assigned.

1.3.4 Contractor employees or representatives will, at all times, be clearly identified as such and must be distinct from Government personnel in accordance with the Army Contracting Agency Contracting in the Workplace Guide at:

http://www.atsc.army.mil/tcmlive/srp/downloads/ContractorsintheWorkplace.doc

1.3.5 Contractor personnel shall be appropriately dressed, including individual protective clothing and equipment, for the work to be performed. The contractor shall provide employees with appropriate dress code information that aligns with Army values for their required functional area.

1.3.5.1 Contractor employees representing the installation, or any Government entity while in a duty status will be professionally dressed at all times. Contractor employees while on duty will be clean in appearance and appropriately dressed in accordance with the contractors dress code. The Government will not provide for or reimburse the contractor for the cost of uniforms or appropriate dress.

1.3.5.2 Contractor employees shall not wear Bluetooth headsets while on a duty status.

1.3.6 The contractor shall not hire any person whose employment would result in a conflict of interest or employment that is prohibited by the latest DoDD 5500.7.R entitled “Joint Ethics Regulation”.

1.3.7 The contractor shall not employ persons considered by the Government to be a potential threat to the health, safety, security, general well-being or mission of the Installation and its population.

1.3.8 Employment of off-duty military personnel or Government civilian personnel is permissible provided such employment does not contravene the policies set forth in DoD Joint Ethics Regulation 5500.7-R as determined by local Staff Judge Advocate (SJA).

1.3.9 The contractor shall ensure all employees working under this effort possess basic proficiency in the English language (reading & writing) if required to interface at any time with Government employees, other contractors or members of the Military.

1.3.10 Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned duties, employees will depart the facility, if not their regular place of duty, and if no follow on actions are required within a reasonable amount of time.

Only authorized personnel are to be present in contractor work areas.

1.3.11 The contractor shall establish a drug-free workplace and ensure all employees are drug-free, verified prior to their start of work on this effort. The contractor will establish a random drug screening program with testing performed monthly that requires every employee to be tested at least once yearly. The contractor will not allow any employee who has possession of, or who is under the influence of alcohol or illegal / hazardous drugs to perform work under this effort. Additionally, the contractor will follow testing guidelines of AR 600-85 & DoDI 1010.16 and the Department of Health and Human Services (HHS) mandatory guidelines for Federal Workplace Drug Testing Programs for all Testing Designated Positions (TDPs).

1.3.12 All contractor employees that require a SECRET security clearance must obtain it prior to start of work. Upon notification that an employee has been denied a SECRET security clearance or is in any manner incapable of obtaining a SECRET security clearance that employee will be removed from performance on this contract. Contractor employees with access to restricted areas or classified data will be subject to additional security requirements. Upon request, the contractor shall ensure employees complete questionnaires and other forms for applicable security levels. Failure to obtain required security clearances will not constitute a reason for non-performance. The Government will not sponsor interim clearances. The contractor is responsible to ensure anyone requiring access to information has the appropriate clearance.

1.3.13 All contractor personnel required to access a Government installation or computer network in performance of their duties under this effort must possess a Common Access Card (CAC) if otherwise eligible; non-CAC eligible Contractor employees must possess the appropriate Government issued identification for entry to the installation (e.g. DA Form 1602), as required. The Government will issue a CAC to all qualified contractor employees performing work under this contract in accordance with Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, Federal Information Processing Standards Publication (FIPS PUB) Number 201, and the Department of Defense, and Directive Type Memorandum (DTM) 08-003.

Upon notice to proceed the contractor will provide the name, telephone number, and e-mail contact information for their Facility Security Officer (FSO) or Security POC through the KO to the servicing Government Security Office. The servicing Government Security Office will contact the FSO/POC and provide specific instructions on the electronic submission of background investigations (SF 85 and FD 258 Fingerprint Card) in accordance with HSPD-12 and OPM guidance. The servicing Government Security Office will provide verification of existing investigations for personnel transitioning from other contracts. The Government reserves the right, in its sole discretion, to refuse to issue a CAC to any employee or to revoke one for security or other reasons. The contractor must have a pre-hiring system in place to ensure probability and eligibility to receive a favorably adjudicated NAC-I.

1.3.13.1 Contractors that require a CAC (before CAC issuance) must, at a minimum, have a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1)

Physical access to a DoD facility and/or access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on favorable review of the FBI fingerprint check and successfully scheduled NACI at the Office of Personnel Management.

1.3.13.2 Contractors that do not require a CAC, but require access to a DoD facility or installation shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative), or at OCONUS locations, in accordance with status of forces agreements and other Theater regulations.

1.3.14 The contractor shall be responsible for out processing its personnel in accordance with FAR 52.204-9.

1.4 Contractor Planning, Resource Management

1.4.1 The contractor’s normal duty hours shall be in accordance with TD-04 Hours of Operation, excluding Federal holidays. Any variations from the normal hours must be approved by the COR and the KO.

1.4.1.1 If the Senior Mission Commander or Installation (Garrison) manager declares an installation ‘closed’ or road conditions ‘red’ or ‘black’ [or otherwise deemed unsafe for routine travel/use] due to inclement weather, the contractor will determine which, if any employees will be required for, or shall continue on, duty.

1.4.1.2 Government personnel in CONUS locations (to include Alaska and Hawaii) observe the following holidays and will not be available:

New Year’s Day First day of January (or as observed) Martin Luther King, Jr. Birthday Third Monday of January Presidents Day Third Monday of February Memorial Day Last Monday of May Independence Day Fourth day of July (or as observed) Labor Day First Monday of September Columbus Day Second Monday of October Veterans Day 11th day of November (or as observed) Thanksgiving Day Fourth Thursday of November Christmas Day 25th day of December (or as observed)

1.4.1.3 Military personnel are often granted training holidays in addition to the ten Federal holidays listed above. Training holidays may affect normal scheduled work. The contractor shall take full advantage of such opportunities by planning maintenance, inventories, or other activities that are better accomplished when Military personnel are not present or using required / supported facilities.

1.4.1.4 RESERVED

1.4.2 The contractor shall ensure personnel designated as ‘mission essential personnel’ report to assigned work locations (or Government Continuity of Operations Plan (COOP) designated facilities) and perform required tasks, regardless of weather or security conditions. Contractor will operate in accordance with DoDI 1100.22, ‘Continuation of

Essential DoD Contractor Services during Crisis’. The contractor shall provide a contingency plan (CDRL PM-02) that describes, in detail, the means to accomplish mission requirements without delay in the event of sudden or unusual events that could impact the contractor's performance and contract requirements such as, but not limited to, mobilization, terrorism, natural disaster, utility outages, or labor disputes. The contractor’s plan shall include a strike contingency plan in accordance with FAR Clause

52.222.1, Notice of Labor Disputes. These procedures shall include the following:

a. Procedures specific to functional area

b. How personnel shall be replaced or augmented when necessary

(1) Address labor strike contingencies

c. How mission requirements shall be met without delay

1.4.2.1 The contractor shall support contingencies and provide services in the event of natural disasters, uprisings, civil disturbances, and other crises. Contingency operations may require work at remote sites, in dangerous locations, conducted in extreme temperatures (high / low), be subjected to blowing sand, dirt and debris, at heights or in confined spaces. This work will likely have very short response times where the contractor may have to use existing staff, ramp up quickly and travel on short notice (air, rail, and road). The contractor shall include in its contingency plan processes to ramp up, travel and begin work within 72 hours of notice to proceed from the KO.

1.4.3 RESERVED

1.4.4 The Government may elect, at its discretion, to transition certain tasks or requirements to or from the contractor. The KO will submit a request for proposal to the contractor for any functional area being performed by military. The contractor shall prepare a transition-in plan from the notice to proceed through full performance. The contractor may be required by the KO, to remain on site past the transition out in order to provide technical assistance to the assuming unit.

1.4.4.1 The contractor shall at times, as coordinated/approved by the COR, be required to work directly with military or Government civilians on specific tasks within the scope of the PWS in order to facilitate completion of the task or to allow the military member or Government civilian to gain experience at the task. During these events, military or Government personnel will answer to the appropriate Government chain of command.

The contractor will not have supervisory responsibilities for any military or Government personnel.

1.4.5 The contractor shall designate and appoint a qualified Project Manager (PM) at the company’s corporate office (there is no government office space contemplated for this position) not later than the start of work and the PM (or qualified replacement) must remain throughout the period of performance of this effort. The contractor’s Project

Manager is not required to be a fulltime employee dedicated to this effort; however, the

PM shall be responsible for aspects of this effort and shall perform the annual quality visits / reviews for each site unless the corporate leadership designates a corporate officer to fulfill this function. Additionally, utilizing an existing corporate staff member, the contractor will identify and designate an alternate point of contact to be available in the event the Project Manager is absent or otherwise unavailable. The contractor’s Project

Manager shall be authorized to act on behalf of the contractor for all matters relating to this contract. The contractor shall provide the Project Manager’s and corporate POC’s name and contact information in writing to the Contracting Officer at the start of work. The

Project Manager shall available during normal operational hours and accessible for contact by the Government during all other times. The primary Project Manager may be required to attend briefings, conferences, and other Government designated meetings as required in the execution of this effort or as requested by the COR.

1.4.6 The contractor will ensure an effective and efficient transition-in. The transition-in, being part of the base year of this effort, will commence from Notice to Proceed (NTP) and continue until the full operational capability (FOC) date as issued by the KO. At contract end, the contractor will ensure an effective and efficient transition to incoming contractor.

1.4.6.1 The contractor shall provide a transition-in plan (CDRL PM-03) that describes how the contractor will take over all contract functional areas from the outgoing contractor. The plan must ensure the contractor has operational control by the FOC date. At a minimum, the following areas will be addressed:

a. Describe how identified key personnel positions will be phased-in for each of their respective areas

b. Approach to ensure operators are properly trained and licensed

c. Approach to assuming accountability of GFP / GFE (includes joint inventory with incumbent contractor)

d. Acquisition of Contractor Common Access Cards (CAC) (as required)

e. Acquisition of other facility access card(s) as applicable

f. Security clearance vetting (if applicable)

g. Timeline for submitting contract data requirements

h. Approach to ensure open communication with incumbent contractor and the

Government to include periodic (daily, weekly) after action reviews documenting progress

1.4.6.2 The contractor shall provide a transition-out plan (CDRL PM-03) that describes how the contractor will support the transition from incumbent to incoming contractor. The transition-out plan must ensure the incoming contractor has operational control by the fully operation capability date. At a minimum, the following areas will be addressed:

a. Turn-over of work in progress

b. Property accountability and property book transfer

c. GFP / GFE joint inventory and handover

d. Certified complete and accurate list of all service employees (defined in the

Service Contract Act (SCA) of 1965, 41 U.S.C. 357(b)) and Executive Order 13495 including seniority

e. Removal of contractor property

f. Data and information transfer

g. Deletion of password access to Government systems including Army

Knowledge Online (AKO)

h. Installation clearance actions (including turn in of vehicle passes, Installation badges and Common Access Cards (CAC)

i. Other actions required to ensure continuity of operations

j. Clean-up of contractor work areas

k. Security debriefings for incumbent personnel holding security clearances

l. Account closure (involves the preparation of administrative documentation and archive of data to the Government)

1.4.7 The contractor shall provide management and technical information such as: one-time reports, quality control data and records, back-up documentation, and other information concerning contract performance requested by Government personnel performing official duties including monitoring contract compliance. The contractor shall obtain KO approval before releasing any information that has been stored, generated, or archived related to this contract to the contractor’s corporate or other off-site offices, to other Government activities or agencies, to other contractors, or to private parties. This restriction does not apply to contractor data needed to properly execute this effort (e.g.

man-hour reporting).

1.4.8 The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: https://www.sam.gov Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), https://www.sam.gov/ which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

Contractors may direct questions to the help desk at: https://www.sam.gov

1.5 Physical Security, Anti-terrorism & Operations Security

1.5.1 The contractor shall establish and implement a comprehensive set of security plans spanning all aspects of its operations to include: personnel security, information security (INFOSEC), automated data processing (ADP) Security, communications security (COMSEC) and physical security. The contractor shall comply with all local, DoD security requirements and the requirements specified herein in accordance with AR 190-13, AR 380-5, AR 380-67, DoD Regulation 5000.1-R, and DoD Regulation 5200.2-R.

1.5.2 Neither the contractor nor any of its employees will disclose, or cause to be disclosed, any information concerning operations which could result in or increase the likelihood of the possibility of a breach of the activity's security or interrupt the continuity of operations. The contractor shall maintain a signed non-disclosure agreement for each employee.

1.5.2.1 When required, the contractor will maintain capabilities for receipt, storage and generation of classified material, up to and including SECRET, in accordance with the security programs such as the DoD 5220.22-M, National Industrial Security Program Operating Manual, and DoD 5220.22-R, Industrial Security Regulation, the DD Form 254 and appropriate security instructions or guidelines when applicable for the safeguarding and protection of classified information or material. The contractor will maintain accountability records/receipts for classified material to include transfer and destruction of material.

1.5.2.2 The contractor shall safeguard information, materiel, equipment and records (regardless of media) from being compromised, altered, destroyed, mutilated, damaged, or lost in accordance with AR 25-1, AR 25-55, AR 25-400-2, AR 340-21, AR 380-5 and other applicable policies. Failure to safeguard classified information that may come to the contractor, or any person under its control, may subject the contractor, its agents or employees to criminal liability under 18 U.S.C.§793 and §798. Additionally, Title 18 United States Code (U.S.C.) §2071 defines possible penalties for destruction of Government records.

1.5.2.3 The contractor shall ensure any sensitive information such as Personally Identifiable Information (PII), For Official Use Only (FOUO), proprietary, and Law Enforcement Sensitive information residing on Mobile Computing Devices (MCD) or other external media is protected in accordance with current Data at Rest (DAR) guidelines and requirements using an authorized, approved and prescribed DAR solution. Guidance for protecting DAR information is found in the Army Best Business Practice 06-EC-O-0008 https://www.sam.gov/

1.0 DAR Protection (MS EFS) 12 Oct 06, ALARACT 134-2008 DAR Protection Strategy, and 9th SC (A) OPORD 0910-300.

1.5.2.4 The contractor shall comply with AR 25-1, AR 25-2, AR 380-5, FIPS, ASC policies, and applicable Information Assurance Best Business Practices. The contractor shall not install, connect, or disconnect any device to Government networks without authorization from the appropriate information assurance office.

1.5.2.5 RESERVED

1.5.2.6 RESERVED

1.5.3 The contractor shall ensure ready access of all contractor occupied areas to Government inspectors. The Government will perform physical security and force protection inspections on Government provided facilities. The Government at its sole discretion will provide any physical repairs and improvements to all structures and barriers. The contractor will be responsible to notify the Government of all mitigation requirements to ensure adequate physical security until repairs/improvements are in place. The contractor is responsible for carrying out those practices and procedures within their influence and outside of inherently Government responsibilities to ensure proper security.

1.5.4 The contractor shall ensure the establishment, maintenance and enforcement of an auditable key, lock, personal identification number (PIN), and seal custodial system for internal security of assigned facilities, space and equipment of a security interest. The contractor will comply with AR 190-51, AR 190-13 and ATP 3-39.2 in ensuring all keys issued by the Government to the contractor are not lost or misplaced and are not used by unauthorized persons. The contractor will report to the COR(s) any occurrences of lost, unauthorized use, or unauthorized duplication of keys in the contractor possession and control within 24 hours of discovery. The contractor will be liable for any and all costs necessary to secure the locks and keys compromised by any occurrence of lost, unauthorized use, or unauthorized duplication of keys. Key and Lock Control for Arms, Ammunition and Explosives (AA&E) will be in accordance with paragraphs 3-8 and 5-6 of AR 190-11. Other Security keys and locks will be controlled in accordance with paragraph D-6 and D-7 of Appendix D of AR 190-51 (Security of Unclassified Army Property - Sensitive and Non-sensitive). Seals will be controlled in accordance with paragraph D-10 of Appendix D of AR 190-51 Security of Unclassified Army Property (sensitive and non-sensitive). The contractor will coordinate with all parties involved to ensure the last person leaving a shared facility secures the area.

1.5.5 RESERVED

1.5.5.1 The contractor shall rectify all discrepancies prior to departing the facility. In the event the contractor cannot rectify all discrepancies, he/she will initiate a “lock down” until discrepancy is resolved or he/she is released by the COR. In the event a sensitive item cannot be located and the aforementioned lockdown has been lifted the contractor will notify the Government in accordance with DA PAM 710-2-1. The contractor shall conduct causative research in accordance with Army AR 735-5.

1.5.5.2 Sensitive Items and items identified in AMDF contained in FEDLOG by CIIC of “1–6,” “8,” “9,” “P,” “O,” “R,” “$,” or “Y” (night vision devices and navigation systems (GPS)) kept by the contractor will be inventoried by serial number in accordance with AR 710- 2/AR 190-11. Sensitive item inventory results will be recorded on a memorandum signed by the contractor performing the inventory and verified by the Primary Hand Receipt Holder (PHRH). The contractor will not accept into its custody any AA&E (controlled inventory item code (CIIC) of N or P as listed in FEDLOG) or controlled cryptographic items (CIIC of 9) unless the Government provided facilities meet AR 190-11 and local security requirements.

1.5.5.3 RESERVED

1.5.6 As directed by the KO / COR, the contractor will remove, at no additional cost to the Government, any employee who endangers operational or national security. The contractor is reminded that the Government has the right to revoke security clearances or to exclude individuals from its facilities. If this action results in any employee being unable to perform his/her duties, the contractor shall replace him/her at no additional cost to the Government.

1.5.7 All contractor employees requiring access to Army installations, facilities, or controlled access areas must complete AT Level I awareness training within 30 calendar days of reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee to the COR (or to the KO, if a COR is not assigned) within ten (10) calendar days after completion of training by all employees. AT Level I awareness training is available at https://jkodirect.jten.mil.

1.5.7.1 The contractor shall ensure that U.S.-based contractor employees are available to receive Government-provided AT awareness training specific to the area of responsibility (AOR) as directed by AR 525-13. Specific AOR training content is directed by the combatant commander, with the unit Antiterrorism Officer (ATO) being the local point of contact. Contractor shall implement an ARMY iWATCH program (terrorist watch program) in accordance with ALARACT 110/2010.

1.5.7.2 All contractor employees must complete DoD IA (Information Assurance) Awareness and associated cyber awareness training at https://ia.signal.army.mil prior to being granted access to any Government network or ADPE. All users who require network access will complete initial and annual training thereafter. Contractor employees requiring access to Government ADPE or networks must also initially and annually sign, date, and submit the required Acceptable Use Policy (AUP) and DoD IA Training to their

ATCTS records. If during performance of the contract ADPE security requirements or access policies change, the contractor will be required to follow and adhere to the new or updated policies. All contractor employees with access to a Government information system must be registered in the ATCTS at commencement of employees' services.

1.5.8 The contractor employees will comply with applicable installation / facility access including local security policies and procedures (provided by the Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor workforce will comply with all personal identity verification requirements. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.5.9 The contractor will develop an Operations Security (OPSEC) Plan (CDRL PM-04) to be reviewed and approved by the responsible Government OPSEC officer, per AR 530- 1, Operations Security. The contractor’s OPSEC plan shall include but not be limited to the following:

a. Government’s critical information

b. Needs of protection

c. Specified locations of information

d. Person(s) responsible for information

e. Means of protection

f. Identification of OPSEC Coordinator (OPSEC Level II certification required within 90 calendar days after notice to proceed date)

1.6 Quality Program Requirements

1.6.1 The contractor shall formulate and implement a quality control program that outlines the contractor’s goals, objectives and standards, and a Quality Control Plan (QCP) that details the methods, procedures, and processes used to meet customers’, regulatory, and the contractor’s quality processes in accordance with International Organization for Standardization (ISO) (currently: 9001:2015). The contractor shall achieve ISO compliance within 180 days of notice to proceed date.

1.6.2 The contractor shall provide external standard operating procedures (SOP) (CDRL PM-05) for the applicable Transportation functional areas. The external SOPs shall contain (at a minimum) the following information:

a. Processes and procedures to complete the tasks in the transportation functional area

b. Plans for scheduling and coordination with appropriate Government offices

1.6.3 Interactive Customer Evaluation (ICE) is the Army’s web-based customer feedback system. The contractor shall provide a response to all ICE comments provided to them by the Government or supported activity within 2 business days to the COR.

1.6.4 The contractor shall address use of best practices to reduce costs and improve efficiencies. The contractor shall provide documented results, to include cost avoidance, upon implementation of best practices. The use of any additional internal quality processes, beyond what is required in paragraph 1.6.1, will be considered incidental to this effort and will not be directly reimbursable.

1.7 Environmental Requirements - RESERVED

1.8 Safety Requirements

1.8.1 The contractor shall ensure compliance with all applicable Federal, host country, U.S. Government, and local command directives and regulations that pertain to safety, occupational health, and fire prevention as outlined in 29 CFR 1910 (general industry), 29 CFR 1926 (construction), DODI 6055.1, AR 385-10, AR 385-30, DA PAM 385-10, DA PAM 385-40 along with safety and safety-reporting requirements.

1.8.2 The contractor shall provide timely notification to the COR regardless of injury/no injury status of any accident involving contractor personnel, Government facilities or Government equipment. The contractor shall use DA Form 285 AB (Abbreviated Ground Accident Report (AGAR)) to report all incidents and accidents IAW AR 385-10, DA PAM 385-40. The contractor shall submit a completed DA Form 285 to the appropriate Government Safety Officer within one business day of the accident. Additionally, the contractor shall, following each and every reportable accident, administer a mandatory drug screening in order to determine if drugs or alcohol caused or where a contributing factor. This post accident mandatory drug screening must be performed within 12 hours of the accident; however, testing for alcohol must be performed within 2 hours. The results must be provided to the Government as soon as available. Refer to DOT regulations for BAC levels.

1.8.3 The Government reserves the right to conduct an investigation of any incident involving Government or contractor personnel and equipment. The contractor shall provide any information related to the incident.

1.8.4 The contractor will develop and implement an appropriate occupational health program consistent with the Defense Safety and Occupational Health Program in accordance with the detailed instructions and guidance published in DA Pam 40-11 Chapter 5.

1.8.5 The contractor shall comply with OSHA standards, NRC, DOT, DoD, Army, Federal, state, and local safety and health requirements. Additionally, the contractor shall not construe the requirements of this PWS as making the Government the controlling employer (as defined by the Federal OSHA) at any contractor-operated facility.

1.8.6 RESERVED

1.9 Intellectual Property/Data Rights

1.9.1 All work completed or in various stages of completion under this contract shall become Government property, including but not limited to collected data, computer software, computer documentation, and technical data. As the commissioning party, the Government shall be the owner of all material subject to copyright protection.

1.9.2 The contractor shall assign to the Government title throughout the world to each subject invention or discovery that is or may be patentable or otherwise protectable under Title 35 of the U.S. Code. The contractor shall disclose in writing each subject invention or discovery to the KO within two (2) months of any event, including the sale, publication, or public use, that initiates the 1-year statutory period during which valid patent prosecution can be obtained in the United States.