SATCOM_Support_Performance_Work_Statement.docx

PRODUCT MANAGER (PDM)

WIDEBAND ENTERPRISE SATELLITE

SYSTEMS

(WESS)

PROJECT OFFICES

SATELLITE BASEBAND SYSTEMS

SATELLITE TERMINALS SYSTEMS

SATELLITE COMMUNICATIONS (SATCOM) SUPPORT

PERFORMANCE WORK STATEMENT

16 AUGUST 2018

Table of Contents

General

This is a non-personal services contract to provide Satellite Communications (SATCOM) Support Services.

Objective

The objective of this effort is to acquire SATCOM support services to keep satellites communications systems fully functional and operational.

Background

PdM WESS is responsible for managing the acquisition, development, and modernization of enterprise SATCOM systems and state-of-the-art satellite systems portfolios. Under PdM WESS, Project Office Satellite Terminal Systems (PO STS) is responsible for acquisition, fielding, and life-cycle management of enterprise wideband Military Satellite Communications (MILSATCOM) earth terminals, and associated sub-systems. PO STS also procures, fields, and provides sustainment support on behalf of other DoD Services and Agencies as required. PO STS SATCOM terminal systems are large aperture satellite earth terminals that include the AN/GSC-52 Modernization (52 MOD) program family of terminals, the AN/GSC-70 Ka-Band Satellite Transmit & Receive System (KaSTARS), the AN/GSC-52B (V) Modernization of Enterprise Terminals (MET), and the Direct Communications Link (DCL). PO Satellite Baseband Systems (SBS) is responsible for the development, engineering, acquisition, fielding, Configuration Management (CM), and life-cycle sustainment in support of the PdM WESS mission. They will implement their responsibility executing various projects related to SATCOM baseband systems to include modems, multiplexers, Internet Protocol (IP) modernization, electrical power distribution, new facility equipment planning, and legacy system overhauls. PdM WESS/STS satellite terminals are at approximately 50 SATCOM locations worldwide as found in Table 1.

TABLE 1. SATCOM Facility Locations

Earth terminal equipment includes antennas; antenna sub systems, antenna structures, and foundations; de-icing systems; radomes; up converters; down converters; high power radio frequency (RF) amplifiers; low noise amplifiers; block up, and down converters; waveguide and coaxial transmission lines; power, signal, and data cables; air drying and dry air distribution equipment; control monitor and alarm systems; inter-facility links; interconnect facilities; power distribution equipment; and all equipment typically supporting the RF equipment found within the SATCOM facilities.

In addition to satellite terminal fielding and sustainment, PdM WESS/STS performs systems engineering, acquisition, installation, integration, test, and sustainment of SATCOM terminals, modems, inter-facility links, and associated communications complexes on behalf of the MDA and other users.

TABLE 2. Serviceable SATCOM Equipment Equipment

AN/GSC-39C AN/GSC-52A AN/FSC-78B

LBIU

AN/GSC-70 (KaSTARS)

PAAWNS Modem

AS-3199 Antenna

OM-88 Modem

Modified QRSA Super-Q Antenna

MIDAS

Promina 8000

ICC / ICF

ICF/Convergence Router (Army)

RT-100/200 Power Racks

RT-86 Timing Rack

PTR Distribution Rack

AN/USC-28 Modem

GTC3S/TCCC

TRCC

ICF/Convergence Router (AF)

T Berd 8000/A

FIMS

DISN-TE

Antenna deicing sets

Foreseer

C&Ku band terminals

DCL/SNLC

Radomes

CONEGA Perkins F/O

Dowkey Matrix Switch

EMCORE Optiva F/O

Scope

The scope of this PWS is to provide facility, sustainment and maintenance support including: on-site support to systems which includes installation of systems, site planning and preparation, warranty, sustainment training, incidental procurement, engineering, depot level support and life cycle support for the Global, Joint, and Wideband DoD SATCOM infrastructure encompassing various satellite communication programs, associated equipment, and any other SATCOM systems and tasks as identified by PdM WESS.

Services include all personnel, equipment, supplies, transportation, tools and materials necessary to perform Depot services and support services required by this service contract. The Contractor shall accomplish maintenance support to keep satellites communications systems fully functional and operational.

Type of Contract.

This contract will be a hybrid which includes Firm Fixed Price, Time and Material and Cost Reimbursement Contract Line Item Number (CLIN) structure

Severable/Non-Severable Services.

This PWS identifies services that are severable.

Period of Performance.

The period of performance shall include one 12 month base year, four (4) 12 month option years, and a six (6) month extension per FAR 52.217-8.

General Information

Organizational Conflict of Interest (OCI)

1.6.1.1 Non-Disclosure Agreement (NDA)

a. Due to the nature of the work to be performed on this contract, the Contractor will be required to submit signed NDA forms for all personnel working under this contract. Without exception, all Contractors are required to report potential OCI issues to the Contracting Officer (KO) immediately regardless of the stage of the acquisition/contract/order (e.g., pre-solicitation, pre-award, post award, etc.) and regardless of what provisions and clauses are provided for in the contract/order. The cognizant KO will provide the specific certificate of non-disclosure when applicable.

b. Organizational Conflicts of Interest (OCI). Per Federal Acquisition Regulation (FAR) 9.5, OCI may result when factors create an actual or potential conflict of interest on a contract, or when the nature of the work to be performed on the contract creates an actual or potential conflict of interest on a future acquisition. In this procurement, the Army has particular concerns that any proposal received from an offeror which would have the potential to perform services on any implementation contract to which that offeror is organizationally connected, is likely to result in an impermissible “Impaired Objectivity,” “Unequal Access to Information,” or “Biased Ground Rules” OCI (one or more), and thus be ineligible for award under FAR 9.5. Therefore, with respect to this contract, the Contractor agrees that, in consideration of the award of this contract, the Contractor, any Sub-Contractor, consultant, or employee of the Contractor, any joint venture involving the Contractor, any entity with which it is or becomes affiliated by common ownership or with or into which it merges, or any successor or assignee of the Contractor, shall not provide services as a prime, Sub-Contractor, or consultant under any systems integrator contract for current or future Army Program Executive Officer, Enterprise Information Systems programs. The Contractor shall include this requirement in sub-contracts at all tiers. The Contractor agrees that this restraint shall extend throughout this contract period of performance, including any exercised options. The Contractor agrees and acknowledges that compliance with this restraint at all tiers is a material requirement of this contract. (FAR 9.505-1) The only exception to these restrictions will be if the Contractor submits a comprehensive mitigation plan to the KO that, at the sole discretion of the KO, gives the Government confidence that any current or potential OCIs will be satisfactorily neutralized.

c. The Contractor agrees that if it assists in the preparation of non-developmental specifications or of work statements for a system or services under this contract, or assists in the development of acquisition strategies or evaluation criteria or otherwise provides acquisition support under this contract, it will not be allowed to furnish these items or services, either as a prime Contractor, a Sub-Contractor, or as a consultant (FAR 9.505-2).

d. The Contractor agrees that if it gains access to proprietary data of other companies, it will protect such data, and it will not use such proprietary data in supplying systems or components in future competitive procurements (FAR 9.505-4). In addition, the Contractor agrees to protect the proprietary data and rights of other organizations disclosed to the Contractor during performance of this contract with the same caution that a reasonably prudent Contractor would use to safeguard highly valuable property. The Contractor also agrees that if it gains access to the proprietary information of other companies that it will enter into an agreement with the other companies to protect their information from unauthorized use or disclosure for as long as it remains proprietary and refrain from using the information for any purpose other than that for which it was furnished.

e. The Contractor agrees that it will not distribute reports, data, or information of any nature arising from its performance under this contract, except as provided by this contract, or as may be directed by the KO.

f. The Contractor agrees that it will neither evaluate nor advise the Government with regard to its own products or activities. The Contractor will objectively evaluate or advise the Government concerning products or activities of any prospective competitors.

g. The Contractor agrees that it will include the above provisions, including this paragraph, in agreements with teaming partners, consultants, or Sub-Contractors at any tier, which involve access to information covered above. The use of this language within such agreements shall be read by substituting the word "teaming partner," "consultant," or "Sub-Contractor" for the word "Contractor" whenever the latter appears.

h. Personal Conflicts of Interest. In the course of performance pursuant to this contract, Contractor employees will be participating personally and substantially in duties that have a direct and predictable effect upon other non-Federal entities. The Contractor agrees to use its best efforts to ensure those employees and others performing services under this contract avoid conflicts of interest or the appearance thereof. To that end, the Contractor agrees that its employees and others performing services under this contract will, prior to the commencement of performance, sign the Certificate of No Conflict of Interest provided by the KO.

i. Personal and Substantial. To participate personally means to participate directly. It includes the direct and active supervision of the participation of a subordinate in the matter. To participate substantially means that the employee's involvement is of significance to the matter. Participation may be substantial even though it is not determinative of the outcome of a particular matter. However, it requires more than official responsibility, knowledge, perfunctory involvement, or involvement on an administrative or peripheral issue. A finding of substantiality should be based not only on the effort devoted to a matter, but also on the importance of the effort. While a series of peripheral involvements may be insubstantial, the single act of approving or participating in a critical step may be substantial. Personal and substantial participation may occur when, for example, an employee participates through decision, approval, disapproval, recommendation, investigation, or the rendering of advice in a particular matter.

j. Non-Disclosure. In the course of performance pursuant to this contract, the Contractor will access nonpublic information, including acquisition sensitive information. The Contractor agrees that it will not use or disclose any such information unless authorized by the Contracting Officer’s Representative (COR). Contractor further agrees that it will use its best efforts to ensure that its employees and others performing services under this contract will not use or disclose any such information unless authorized by the COR and the Contracting Officer. To that end, the Contractor agrees that its employees and others performing duties under this contract will, prior to the commencement of performance, sign the Certificate of Non-Disclosure provided by the cognizant KO.

1.6.1.2 General OCI Situations Where Conflicts May Arise

The following information is provided for clarity pertaining to the general OCI situations where conflicts may arise. OCI categories include, but are not limited to:

a. Unequal Access to Information: A Contractor has access to nonpublic information as part of its performance under a contract that leads to an unfair advantage in the competition for a later contract. Example: A support Contractor obtains source selection sensitive information relating to a procurement and competes for that procurement.

b. Biased Ground Rules: A Contractor sets the ground rules for a future competition. Example: A Contractor develops requirements (such as the PWS or SOW) then competes to provide products or services to satisfy those requirements, thus obtaining a competitive advantage.

c. Impaired Objectivity: A firm is asked to perform tasks that require objectivity, but another role the firm plays casts doubt on the firm’s ability to be truly objective. Example: Where a Contractor’s work under a contract entails evaluating itself, a subsidiary or affiliate, or a competitor.

Place of Performance

Place of performance include Contractor facilities and Government locations. Government locations are identified in Table 1, or as designated by PdM WESS.

1.1.1.1 On-Site Activities

The contractor shall not perform any onsite activities without concurrence from the COR. Before any onsite activities take place, the contractor shall develop a task description detailing the work to be performed. This task description shall be provided to the Government at least two months prior to the activity to be performed, other than onsite technical assistance. The Government will coordinate the task description and provide comments or concurrence. The contractor shall incorporate any comments, and after concurrence by the COR the contractor shall provide a cost estimate for the defined activity. The Government will review the cost estimate, which could result in changes, and once the cost estimate is approved by the COR and the Contracting Officer, the contractor shall proceed with the work, based on the availability of funding. Task descriptions shall include any past maintenance performed on a particular site, as well as any site surveys performed on this contract or provided as GFM. The Government will provide project objectives for: Site preparation, radome de-installation or installation, and facility maintenance.

Hours of Operation

The Contractor is responsible for conducting business between the hours of 0600 - 1700 Eastern Time (ET), Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. These hours are established as part of the routine business hours. These hours may change due to on-site meetings, site surveys, installations, or other efforts requiring extended work hours. The contractor may travel on weekends in order to meet project schedules. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

A standard workweek will consist of 40 hours, Monday through Friday, covering core working hours. Core working hours to be covered for personnel any Contractor facility are from 9 AM to 3 PM ET. Lunch breaks shall be unpaid and shall not be part of the standard 8 hour workday; the Contractor shall not bill the Government for any lunch periods.

The Contractor shall be available to work on-call or extended hours to perform mission essential tasks that are within the service contract scope. The COR will identify the parameters of on-call or extended duty, and notify the Contractor. The Contractor shall receive concurrence via e-mail by the COR prior to working any extended hours. Extended hours shall be charged at the current labor rate. The COR shall certify that there are sufficient funds available on the labor contract line item number(s) to cover the extended hours and associated costs prior to approving such requests. Travel will be to CONUS and OCONUS destinations. Travel will be cost-reimbursable - no fee.

The Contractor shall provide notification of key personnel being out of the office for more than three work days at least one week in advance with the exception of emergency leave. The Contractor shall provide replacement key personnel when individuals will be out of the office for five business days or more.

Contingency Operations Plan

The Contractor shall prepare and submit a Contingency Operations Plan to the Government. The Contingency Operations Plan shall document Contractor plans and procedures to maintain support during an emergency. The Contingency Operations Plan shall include the following:

· A description of the Contractor’s emergency management procedures and policy

· A description of how the Contractor will account for their employees during an emergency

· Planned temporary work locations or alternate facilities

· How the Contractor will communicate with Government during emergencies

· A list of primary and alternate Contractor POCs, each with primary and alternate telephone numbers

· Procedures for protecting Government Furnished Equipment (GFE)/Government furnished property (if any)

· Procedures for safeguarding sensitive and/or classified Government information (if applicable)

Recognized Holidays

Normally, services will not be required to be performed on recognized holidays. Every effort will be made to prevent work being performed on recognized holidays; however, it may be necessary to perform services on recognized holidays to meet baseline schedules or to prevent interruption of operations during onsite activities.

Contracting Officer’s Representative (COR)

The COR will be identified by separate appointment letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of GFP, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

Key Personnel

The following positions, to include minimum qualifications, are considered key personnel by the Government:

Program Manager:

· 10 years of experience supporting SATCOM sustainment prime contracts within the last 10 years

· 10 years of experience managing multiple funding line items from numerous sources with differing appropriation categories on contracts in excess of $30M

· Current PMP certification

· Degree in Business (MBA) or related field

· Available for regular and impromptu meetings with PdM WESS personnel at Ft. Belvoir, VA

SATCOM Support Warehouse Manager:

· 10 years of experience managing engineering and technical personnel in support of SATCOM related project

· 10 years of experience as a Project Manager in support of SATCOM related projects

· 8 years of experience managing a SATCOM sustainment support warehouse

· Available for regular and impromptu visits to Tobyhanna Army Depot (TYAD)

· 5 years of experience managing the disposition of Government assets through the DRMO process

· 5 years of experience managing an incident tracking data base to document all warehouse related transactions including receipts, stock movements, shipments, dispositions, repairs, and calibrations

· 5 years of experience handling and safe guarding Controlled Cryptographic Items

· 5 years of experience shipping to and from OCONUS locations commercially, having a complete understanding of the export control compliance requirements

SATCOM Support Subject Matter Expert (SME):

· 10 years of experience in SATCOM maintenance, sustainment and support services, including engineering and design development. Experience must include extensive support of the following systems: Teleport C&Ku terminals (16.0 meter C band antenna and 9.0 meter Ku band antenna), RHN terminals (9.2 Ku and Ka band antennas), SLC3S BBSN terminal (9.0 Ku antennas).

· 10 years of experience in managing the interaction between site preparation/facility design and the installation of new SATCOM systems and radomes. This includes managing the development of site specific, site preparation design packages, coordinating these design packages with the customer, and implementing the design.

· 10 years of experience in gathering site unique radome requirements, including the interface with an existing facility, and the development of site specific specifications and work statements for 22-93 foot radomes, including accessories and installation, and ECUs and insulation, as required.

· Bachelor Degree in Engineering

SATCOM Antenna SME:

· 10 years of experience in antenna design and development technology

· Subject matter expert in Radio Frequency (RF) technology for SATCOM applications

· Subject matter expert in interaction between antenna performance and radome performance, including testing in X and Ka bands

· Bachelor Degree in Engineering

SATCOM Antenna Sustainment SME:

· 10 years of experience in maintenance and sustainment of large antenna systems and shelters, including teleport C& Ku terminals, RHN terminals, SLC3S BBSN terminals, AN/FSC-78C terminals, AN/GSC-52B terminals, AN/GSC-39C terminals, AN/USC-38 EHF terminals, RT-1828 UHF terminals

· 10 years of experience as a field supervisor for SATCOM antenna maintenance crews covering the terminals listed above

· SME in corrosion protection of fielded antenna systems listed above and ancillary equipment

· Experience with roped and scaffold access for the maintenance/refinishing of large SATCOM antennas

· Available for travel to OCONUS locations for extended durations

Contractor Personnel Performance/Replacement

The contractor is required, at a minimum, to be staffed in accordance with the following:

· 50% staffed 20 days after award.

· 100% fully staffed 60 days after award.

Substitutions of proposed Key Personnel should not be allowed for a period of 6 months after award, except under extreme circumstances. Any substitution or replacement Key Personnel shall have the necessary experience/knowledge required to perform the duties in support of the task defined herein. For temporary and/or permanent replacement of Key Personnel, the Contractor should provide a resume for each individual to the COR. Resumes should be provided at least two weeks (or as mutually agreed upon) prior to making any personnel changes.

Special Qualifications

The Contractor shall recruit, manage, and retain a workforce with the requisite mix of skills and experience to meet the Government’s objectives and execute the tasks identified in this PWS. The following is a list of key capabilities that need to be met by the contractor’s work force. The Contractor shall notify the COR when a deficiency or loss of skillset occur.

Depot support-capability to run a warehouse with 165,000 square foot of indoor storage and 21,000 square foot of outdoor storage on an everyday basis, controlling an estimated 25,000 number of line items, shipping an estimated 40 items per month and receiving an estimated 300 parts per month, disposing of an estimated 150 parts per month through DRMO, shipping to and from CONUS and OCONUS locations, repairing critical communications equipment, such as high power amplifiers and low noise amplifiers, managing warranties on teleport and non teleport equipment, including an estimated 855 items plus licenses. Capability to manage export compliance, to manage asset management tools, to provide and manage incident reporting for worldwide sites, including requests for parts, requests for repairs, and requests for technical assistance. Minimum years of relevant experience-10 years.

Engineering support-capability to have an engineering staff that has design, production, test and installation experience on the commercial SATCOM equipment spelled out in paragraph 1.2 of the PWS. Engineering disciplines need to include RF engineering, in particular the capability to conduct and develop obscuration studies, to understand the interactions between antennas and radomes, to develop test procedures for newly installed antennas; mechanical engineering, in particular the capability to modify mechanical and structural components within antennas, radomes and shelters; civil engineering, in particular the capability to conduct all phases of site planning and site preparation design and the implementation for MET and for radome installation; electrical engineering, in particular the capability to modify or upgrade electrical systems, power systems and control systems at SATCOM facilities. Minimum years of relevant experience-12 years, including at least 1 site preparation design package and site preparation implementation at a MET terminal location.

Radome de-installation and installation-capability to de-install and reinstall the same radomes at an existing site and to install new radomes from 22 foot radomes to 93 foot radomes of all manufactured types. This includes planning activities, determining the correct heavy equipment and special tool requirements, staging de-installation and installation activities, replacing mechanical and chemical anchor bolts, evaluating radomes for maintenance and recommending and implementing maintenance activities. Minimum years of relevant experience-10 years, including 1 radome de-installation and 1 radome installation of a MET compliant 63 foot radome.

Onsite maintenance-capability to perform onsite maintenance up to 3 sites simultaneously for the commercial SATCOM equipment spelled out in paragraph 1.2 of the PWS. This includes maintenance on antennas, shelters, and radomes. This includes lubrication services, replacement of failed items, modifying items onsite that are beyond economical repair. This includes painting and corrosion control from touch up painting to complete antenna refinishing, meeting all local, state and federal environmental requirements. This includes development of maintenance check lists, site coordination to arrange for ASIs, shipment of tools and arrangement for heavy equipment rentals, development of comprehensive maintenance reports that details all work that was done onsite, and work that was deferred. Minimum years of relevant experience-10 years.

Technical assistance-capability to provide immediate telephonic technical assistance for the SATCOM equipment spelled out in paragraph 1.2 of the PWS and to provide experienced engineering and technical personnel to worldwide sites to resolve complex problems on short notice. Minimum years of relevant experience-10 years.

Site preparation- capability to plan, design and implement unique site preparation for MET and other SATCOM sites to include large scale civil and electrical work. . Minimum years of relevant experience-5 years, including at least 1 site preparation design package and implementation at a MET terminal location.

Training-capability to plan and implement C&Ku terminal onsite training as spelled out in paragraph 4.12. Minimum years of relevant experience-2 years SATCOM instruction with MOS 25S or 5 years SATCOM instruction at C&Ku terminal sites.

TYAD project and technical support-capability to provide support to TYAD for a variety of fabrication, repair, rework, modification, and installation projects as spelled out in paragraph 4.11.3.Minimum years of relevant experience- 20 years, including 15 years working at TYAD in support of SATCOM programs.

Transition-In/Transition-Out

To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall provide a transition-in and transition-out plan as follows:

1.1.1.2 Transition-In Plan

The Contractor shall submit, as part of its proposal, a detailed description of the procedures it will employ during the Transition-In period (which shall be the initial 90 days after award) to meet full mission and operational capability. These procedures shall describe the steps the Contractor will take and processes it will use in order to be prepared to assume complete responsibility for performance of this PWS no later than the end of the Transition-In period. These procedures shall include a detailed milestone chart and narrative describing the chronological sequence of events that will be accomplished during the Transition-In period. Additionally, the Contractor shall include with the Transition-In plan a recruitment strategy which the Contractor proposes to utilize in order to meet the PWS requirements. Particular emphasis shall be placed on the phase-in period. This ramp up period shall include a schedule for implementation of Full-Time Equivalents (FTEs) by labor category. The Contractor shall provide to the COR the qualifications and experience of proposed personnel. The Contractor is required to reach full mission and operational capability within this 90 calendar day Transition-In period.

This transition plan shall include, but is not limited to the following actions:

· Coordinate with Government representatives.

· Review, evaluate, and transition current support services Transition historic data to new Contractor system.

· Complete Government-approved training and certification process.

· Transfer hardware warranties and software licenses (if applicable).

· Transfer of all available system/tool documentation to include, at a minimum: user manuals, system administration manuals, training materials, maintenance reports, trip reports configuration control documents, and all other available documents required to operate, maintain, and administer systems.

· Transfer compiled and un-compiled source code, to include all versions, maintenance updates, and patches (if applicable).

· Perform orientation phase and program to introduce Government personnel, programs, and users to the Contractor's team, tools, methodologies, and business processes.

· Distribute Contractor purchased Government owned assets, including facilities, equipment, furniture, phone lines, computer equipment, etc.

· Transfer GFE, Government Furnished Information (GFI), and GFE inventory management assistance.

· Complete applicable briefings and personnel in-processing procedures.

· Coordinate with the Government to account for Government keys, ID/access cards, and security codes.

1.1.1.2.1 Transfer-In Equipment Accountability

Thirty calendar days prior to the completion of the current contract an observation period shall occur, at which time management personnel of the incoming workforce may observe operations and performance methods of the incumbent Contractor. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure the continuity of services. The incumbent Contractor shall not defer any requirements for the purpose of avoiding responsibility or of transferring such responsibility to the succeeding Contractor. The incumbent Contractor shall fully cooperate with the succeeding Contractor and the Government so as to not interfere with their work duties.

1.1.1.3 Transition - Out Plan

The Contractor shall establish and implement plans for an orderly transition-out period of the contracted operations at the expiration of the contract. The Contractor shall submit a transition-out plan. The transition-out procedures shall not disrupt or adversely affect the daily conduct of business. The Contractor shall provide the KO with copies of changes and revisions for review and approval prior to implementation.

1.1.1.3.1 Transition- Out

Thirty calendar days prior to the completion of the contract (to include option periods), an observation period shall occur, at which time management personnel of the incoming workforce may observe operations and performance methods of the incumbent Contractor. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure the continuity of services. The incumbent Contractor shall not defer any requirements for the purpose of avoiding responsibility or of transferring such responsibility to the succeeding Contractor. The incumbent Contractor shall fully cooperate with the succeeding Contractor and the Government so as to not interfere with their work duties.

This transition plan shall include, but is not limited to the following actions:

· Coordinate with Government representatives.

· Review, evaluate, and transition current support services Transition historic data to new Contractor system.

· Complete Government-approved training and certification process.

· Transfer hardware warranties and software licenses (if applicable).

· Transfer of all system/tool documentation to include, at a minimum: user manuals, system administration manuals, training materials, disaster recovery manual, requirements traceability matrix, configuration control documents, and all other documents required to operate, maintain, and administer systems and tools.

· Transfer compiled and un-compiled source code, to include all versions, maintenance updates, and patches (if applicable).

· Perform orientation phase and program to introduce Government personnel, programs, and users to the Contractor's team, tools, methodologies, and business processes.

· Distribute Contractor purchased Government owned assets, including facilities, equipment, furniture, phone lines, computer equipment, etc.

· Transfer GFE, GFI, and GFE inventory management assistance.

· Complete applicable briefings and personnel in-processing procedures.

· Coordinate with the Government to account for Government keys, ID/access cards, and security codes

1.1.1.3.2 Transition-Out Property Accountability

One month prior to expiration, an inventory of all GFP shall be conducted by the Contractor and observed by the Government. The Contractor shall prepare, certify, and submit a detailed final inventory report. The inventory shall include the same information called for in the initial inventory. During the final inventory, all GFP shall be jointly inspected. All discrepancies shall be disclosed and shall be corrected as determined by the KO. At contract completion, the Contractor shall return all Government property, inclusive of all addition and minus transfers or dispositions. Returned GFP shall be in the same condition as it was when it was originally furnished, less normal wear and tear.

Post Award Conference

Within 15 business days following the contract award date, the Contractor shall conduct a one-day Kick-Off Meeting. The Kick-Off Meeting will review goals and objectives, and to discuss technical requirements, administrative matters, and security requirements. Discussion will also facilitate Government Furnished Information/Materials/Equipment (GFI/GFM/GFE), schedule, review cycles, and invoicing. The Kick-Off Meeting shall include:

Quarterly Program Reviews (QPR)

The Contractor shall host QPRs either at the Contractor site or at venues mutually agreeable to the Contractor and the Government. The first program review and subsequent program reviews shall convene at the determination of the Government, but no more frequently than quarterly.

The Contractor shall provide a draft agenda to the Government 10 working days prior to the start of each program review, for review and approval. No more than 10 Government personnel shall attend program reviews.

The program reviews shall be no more than two days in duration. The Contractor shall respond to action items raised at the program reviews as required. Topics for discussion may include but not be limited to:

· Progress against the order PWS, and contract deliverables

· Integrated Master Schedule (IMS)

· Risk, impact, mitigation plans

· Action item status

· Contractual issues

· Financial issues

· Activities planned for next reporting period

· Other items the Government and/or the Contractor consider relevant

Quality Management System

Contractors performing under this award shall ensure that they have an approved Quality Management System that is certified to ISO 9001:2008 standards.

Quality Control Plan (QCP)

The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which he assures himself that his work complies with the requirement of the contract. The QCP will be evaluated for completeness and realism. The Contractor uses its QCP to guide and document the implementation of the required management and quality control (QC) actions necessary to achieve the specified results of the PWS. The QCP shall be submitted IAW DI-QCIC-81722. The Contractor shall submit a QCP NLT 30 working days after award of contract. The Government will have 15 working days for review and acceptance or rejection of the QCP. The Government and Contractor will reach consensus on the efficacy of the proposed QC system and will provide a recommendation for acceptance by the KO. After acceptance of the QCP, the Contractor shall receive the KO’s acceptance in writing and any proposed changes to the QC system.

Quality Assurance (QA)

The Government shall evaluate the Contractor’s performance under this contract IAW the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed IAW the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

Contractor Travel

Contractor will be required to travel CONUS/OCONUS during the performance of this contract to attend meetings, conferences, testing, installation, and training events. The Contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS.

Contractor will be authorized travel expenses consistent with the Joint Travel Regulation and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR. The Contractor shall process all travel requests and visitor access requests for employees (to include Sub-Contractor employees as required).

All Contractor overseas travel will be processed through the web based Synchronized Pre-deployment & Operations Tracker (SPOT) and the Aircraft & Personnel Automated Clearance System (APACS). The Contractor shall request theater and/or country clearance via APACS, as required by the DoD Foreign Travel guide.

The Contractor will be responsible for all SPOT and APACS input. All travel will be pre-approved by the COR.

All necessary travel meeting the above criteria shall be reviewed in advance by the COR.

All travel requires COR approval/authorization at least 7 days prior to travel. A Trip Report in the Contractors format shall be submitted to the COR within 5 business days after conclusion of each travel. Contractor will be required to travel to OCONUS and CONUS locations to provide support to site personnel where terminal and baseband and sub-systems covered by this PWS are located.

Trip Reports

The Contractor shall also provide detailed trip reports. At the minimum, the report shall include:

· Include to whom the report is addressed, the report’s author, the subject of the report, and the date it is written.

· Purpose and date of the trip

· Describe the reasons for the trip, and include whatever background information the readers need to understand the context of the trip.

· Travel location.

· POC/site contact information, including names, commercial phone numbers and email addresses

· Technical assistance trip reports shall be provided in accordance with paragraph 4.4.

· For a seminar, mention who the keynote speakers were. For a business meeting, specify the company and summarize the trip. If it was a fact-finding trip, describe what the findings were. If it was a seminar, review the highlights.

· Ensure all written reports are free from punctuation, grammatical, and spelling errors.

Other Direct Costs (ODCs)

These costs must be submitted with supporting documentation and be preapproved by the COR and the Contracting Officer. Supporting documentation includes competitive quotes, market value documentation and historical data. This category includes travel, reproduction, shipping expenses, material purchases, software licenses, IT hardware and associated warranties. It could also entail the rental of suitable training venues if applicable. When invoicing for ODCs, supporting documentation shall be attached to the invoice. Supporting documentation for invoiced travel invoiced must be in accordance with the Joint Federal Travel Regulation and includes, but is not limited to, hotel receipts, rental car receipts, parking receipts, gas receipts, baggage receipts, conference fees etc.

Travel Costs

Travel costs must be submitted with supporting documentation and be preapproved by the COR and the Contracting Officer. Supporting documentation will include costs for flights, rental car, per diem and miscellaneous travel expenses with justification, if required. Current Government per diem rates will apply to all travel both CONUS and OCONUS.

Costs for transportation shall be based upon mileage rates, actual costs incurred, or a combination thereof, provided the method used results in a reasonable charge. Travel costs will be considered reasonable and allowable only to the extent that they do not exceed on a daily basis, the maximum per diem rates in effect at the time of the travel. The Joint Travel Regulations (JTR), while not wholly applicable to Contractors, shall provide the basis for the determination as to reasonable and allowable. Maximum use is to be made of the lowest available customary standard coach or equivalent airfare accommodations available during normal business hours. All necessary travel meeting the above criteria shall be reviewed in advance by the COR and the Contracting Officer.

Identification of Contractor Employees

All contract personnel attending meetings, answering Government telephones, communicating via email, , and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

Security Requirements

Contractor personnel performing work under this contract must have a SECRET security clearance at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are IAW the attached DD Form 254, DoD Contract Security Classification Specification incorporated in this contract. In addition, the Contractor shall meet the following requirements upon contract award:

· The Contractor facility shall have a SECRET safeguarding capability at a minimum of two cubic feet.

· Contractors may require a SECRET clearance facility with SECRET safeguarding capability limited to two (2) cubic Ft; and For Official Use Only (FOUO) information. The contractor will also require access to Security/Program/Classification Guides

· All Contractor personnel will require access to Non-Sensitive Compartmented Information (SCI) intelligence information and For Official Use Only (FOUO) information. In performing this contract, the Contractor will receive and generate classified information, and have Operations Security (OPSEC) requirements, IAW the DD Form 254.

· In performing this contract, the contractor may receive classified material; have access to classified information outside the U.S., Puerto Rico, U.S. possessions and trust territories, be authorized the use of the Defense Technical Information Center (DTIC) or secondary distribution center and have Operations Security (OPSEC) requirements.

· The Contractor shall provide storage capability for safeguarding of Controlled Cryptographic Items (CCI) to include STE, STU III, KIV-7, and KIV-19.

· All public release of information will require COR concurrence, however all information FOUO or higher will be cleared in accordance with Section 12 of the DD 254.

· The contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services of Security officer. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

· The Contractor shall comply with Security…