Attachment_0001_-_Performance_Work_Statement.pdf

M u l t i p l e S i t e H A Z A R D O U S M A T E R I A L S U P P L Y

O P E R A T I O N S ( H M S O )

Performance Work Statement

1 September 2015

Send suggestions regarding this PWS to the EAGLE Team Mailbox:

usarmy.ria.asc.list.lce@mail.mil

M u l t i p l e S i t e H a z a r d o u s M a t e r i a l S u p p l y O p e r a t i o n s P e r f o r m a n c e W o r k S t a t e m e n t

September 2015 Page i

T H I S P A G E I N T E N T I O N A L L Y L E F T B L A N K

September 2015 Page ii

C O N T E N T S

SECTION TITLE

C–1 General Requirements

C–2 Definitions, Acronyms & Abbreviations

C–3 Government Furnished Property & Services

C–4 Contractor-Furnished Facilities & Services

C–5 Performance Work Statement & Performance Requirements Summary

C–6 Publications and Forms

September 2015 Page iii

September 2015 Section C – 1 Page i

S E C T I O N C - 1

G e n e r a l R e q u i r e m e n t s

1.1 Introduction C – 1 Page 1

1.2 Scope of Effort C – 1 Page 2

1.3 Contractor Personnel Requirements C – 1 Page 3

1.4 Contractor Planning, Resource Management C – 1 Page 8

1.5 Physical Security, Anti-terrorism & Operations Security C – 1 Page 12

1.6 Quality Program Requirements C – 1 Page 15

1.7 Environmental Requirements C – 1 Page 16

1.8 Safety Requirements C – 1 Page 17

1.9 Intellectual Property/Data Rights C – 1 Page 19

1.10 Administrative Requirements

C – 1 Page 19

1.11 Automated Systems

C – 1 Page 22

1.12 Other Direct Costs C – 1 Page 23

September 2015 Section C – 1 Page ii

September 2015 Section C – 1 Page 1

1.1 Introduction

1.1.1 The Army Sustainment Command, as the higher headquarters of the Army’s Logistics Readiness Centers located at various posts, camps and stations, has the responsibility to receive, store, issue, manage and provide customer support at several installations (named below) in the area of Hazardous Material Supply Operations (referred to as HAZMAT, HM or HMSO). In order to effectively and efficiently provide support to the authorized customers at the installation, the Army Sustainment Command must entrust the execution of the requirement to a commercial entity (herein Contractor). The overall effort will consist of the complete operation of a local HMSO Office that provides the needed management and personnel to effectively, efficiently and safely receive, store, and issue hazardous material. The specific requirements will vary by site. The Contractor shall provide HMSO for the purpose of tracking and controlling all hazardous materials that are procured, received, stored and issued at the supported installation. The “customers” of the HMSO will deliver hazardous materials to the HMSO. The Contractor shall process all materials received during established duty hours and will complete all receipts in a timely manner. The Contractor shall comply with all Federal, State, and local laws, statues, codes and ordinances. Contractor personnel shall maintain and operate the HMSO at each area. Hazardous materials stocked by the Supply Point (ASL) of the owning unit will be transported to the HMSO. This shall be the responsibility of the owning unit of the Supply Point, or as otherwise directed by the Memo of Understanding (MOU) or SOP with the Supply Point AO and/or TM 38-410, “Handling and Storage of Hazardous Materials”. The HMSO shall be responsible to store only the amount of hazardous materials that can be safely stored within the footprint of the facility. The contractor shall manage a labeling system for all products which is beneficial to the customers and the installation. EESOH-MIS barcode labels shall be affixed to all hazardous materials processed by the HMSO. The Government will provide labels and ribbons. These materials shall be segregated and stored in the appropriate storage containers (e.g. oxidizers, acids, flammables, etc.) per Technical Manual TM 38-410 or local requirements, whichever is more stringent. Stocked materials shall be rotated based on shelf life date. Material shall be handled in accordance with local Standard Operating Procedures. A re-use/free-issue center shall be operated as part of the HMSO operations.

1.1.2 The United States Government uses a performance based format to provide the descriptions, instructions, and references in this document. Each section of this document contains a table of contents where the primary task areas/actions/requirements are identified (Section 5 in particular).

This approach relies upon the experience of knowledgeable contractors to employ innovative techniques necessary to deliver successful work plans, staffing strategies and management approaches. As such, not all actions, responsibilities, requirements, constraints, or considerations associated with working in this flexible work environment are addressed. Requirements in each performance area (general, maintenance, supply, and transportation) identify the required service or deliverable. The Government provides additional details or references when experience indicates a need exists to drive a specific effective and efficient outcome. The presence of these additional details or the absence of these details reflect the performance-based nature of this format and should not be construed to mean this performance based document lists all implied tasks necessary to achieve the successful level of performance. Referenced publications, regulations, and guidance in this PWS provide specific performance metrics; the contractor, subcontractors and its agents or representatives (herein the contractor) must adhere to those metrics unless specific relief has been given, in writing, by the contracting officer. Failure to meet the contract requirements (i.e. metrics, such as work exceeding the times stated in the maintenance allocation chart or standards identified in this document), may result in a corrective action request (CAR), contract discrepancy report (CDR), cure notice, and loss of fee or termination.

September 2015 Section C – 1 Page 2

1.1.3 All work under this effort is subject to periodic inspection and on-the-spot performance assessment. All performance assessments and periodic inspection results will be supplied in writing describing the positive, neutral or negative results or determination(s). In the event the contractor is found to have failed to comply with contract requirements, corrective action will be initiated. The corrective action process will be governed by the applicable rules and regulations and administered by the Contracting Officer’s Representative (COR). Minor issues will normally be handled onsite with a Corrective Action Request (CAR) being issued at the discretion of the COR. For more serious issues and unresolved minor issues (to include repetitive minor problems) the COR may issue the contractor a CDR through the KO (Contracting Officer). The KO will present the CDR to the contractor with instructions. The Government reserves the right to seek consideration in the event of un-resolved contract discrepancies and serious incidents impacting the effort.

1.2 Scope of Effort

1.2.1 This is a requirements task order for Hazardous Materials Supply Operations at LRC locations in the United States which are not covered by an installation-level EAGLE task order. This requirement is set-aside for 8(a) concerns. The Government is contemplating future stand-alone requirements task order for maintenance, supply and transportation at several different locations. In the event any of those task orders is set aside for 8(a) concerns, the HMSO effort for that site will be removed from this task order and included with the task order specific to that site. Conversely, if additional HMSO sites are identified and determined by the Government to be suitable for the 8(a) program, and not covered by an installation-level task order, those sites will be included in this task order.

1.2.1.1 The contractor shall provide the appropriate amounts of qualified labor and management necessary to perform all logistics support services (to include functions required to perform named tasks) ordered under this task order in a cost effective, safe and environmentally sound manner. This support will focus primarily on the following areas: Hazardous Material Receiving, associated logistical analysis, and management functions that support the LRC mission at the following locations: Fort Bliss, TX (FBTX), Fort Jackson, SC (FJSC), Fort Rucker, AL (FRAL), Joint Base Elmendorf-Richardson, AK (JBER),White Sands Missile Range, NM (WSMR), and Fort Wainwright, AK (FWAK). These sites will herein be referred to as “the HMSO sites”. Some HMSO sites may involve delivery or collection of hazardous material or waste.

1.2.1.2 Notwithstanding the inclusion of FAR 52.216-21 in this this task order, any Hazardous Material Supply Operations tasks currently being performed by an Ability One contractor, subsequently determined appropriate for performance by an Ability One contractor, or covered under an installation requirements task order, are not included within the scope of this EAGLE requirements task order.

1.2.2 Work performed under this task order is not limited by current customer lists, program names or acronyms, or funding sources. All work within the scope of this effort is contemplated for inclusion in this task order. The contractor shall perform the majority of the work at or in Government-owned and furnished facilities (GFF); support will be provided throughout the HMSO Sites and the adjacent areas. These areas may include: unit facilities; range/field locations; other Government facilities; and by exception, at off-post/to-be-determined locations.

1.2.3 The contractor shall be responsible for the performance aspects of this task order. This Performance Work Statement provides a general depiction of the types and kinds of non-personal services that may be ordered. Contractor personnel are employees selected by the contractor and

September 2015 Section C – 1 Page 3 solely under its supervision and administrative controls. The specific efforts required of the contractor are those task areas detailed in this document. The contractor shall perform non-personal services in these primary areas. The contractor shall ensure all supporting requirements (implied tasks) required to fulfill the primary task areas are accomplished to standard using industry best practices, while continuously working toward reducing costs without increasing risk or sacrificing quality. The contractor shall ensure compliance with all applicable local, state and federal laws, regulations and policies. In the event of a conflict between any law, ordinances, construction codes, or regulations, the more stringent rule shall apply. Additionally, the contractor shall ensure all work meets critical reliability rates or tolerances specified either in the PWS, identified by industry best practice, applicable technical manual or any other publication cited within this document.

1.2.5 The estimated installation logistics workload is provided in TE 1 M-S-T-001 Minimum Functional Labor Category 1 Hours. While this information is the best available at present, actual workload during the period of performance will vary from both the historical and projected figures.

The LRC workload is comprised of planned and unplanned requirements causing the workload fluctuations. It is anticipated that the workload will also vary based on the operational tempo of the HMSO Sites, the tenants and the natural cycle of the beginning and ending of logistics programs. In addition to these cyclic changes, manning levels may require change due to program funding levels and budgets constraints. Therefore, the contractor shall adjust manning levels in accordance with mission/resource analysis in order to stay within adjusted funding levels. The Government will provide the contractor as much advance notice of workload changes as possible, however, workload variations may occur with little or no advanced notice.

1.2.6 Given the nature of logistics support, the near certainty of workload fluctuations, and the complexity of executing the HAZMAT program itself, the need for robust accounting processes/procedures are necessary to the successful execution of this effort. Support is resourced by base funding, unit funding (sometimes referred to as reimbursable work) and in certain instances other to-be-determined sources. Due to the nature of this complicated funding situation the need for accurate tracking of multiple, simultaneous funding streams is required. The contractor shall ensure accurate tracking, invoicing and reporting of all funding on a reoccurring basis, typically not to exceed once per week. In some instances the frequency of reporting may be inversely proportional to the level of incremental funding applied to the effort (e.g., less funding may require more frequent reporting). The contractor shall ensure its accounting processes are able to support multiple jobs, shops, customers. All contractor employees must have the ability to accurately apply time for services rendered to the applicable 'job' and ultimately to the appropriate funding allocation. Additionally, in order to accurately and fairly apply the overall project costs across the effort, the contractor shall ensure it follows the prescribed method for applying Project Management costs. In some instances this will require the contractor to apply the Project Management cost elements proportionally across all CLINs or specified CLINs. Failure to accurately report or to properly assign employee time to the correct line of funding will be grounds for adverse contract action up to and including termination.

1.3 Contractor Personnel Requirements

1.3.1 The services provided under this contract are strictly non-personal in nature. Under this contract, no employer-employee relationship will exist between the Government and the contractor and/or between the Government and the contractor’s employees. No contractor employee will be directly supervised by the Government. All individual employee assignments, and daily work direction, shall be given by the contractor. If the contractor believes any Government action, inaction or communication would create a personal services relationship, or appearance of, between the Government and any contractor employee, the contractor shall promptly notify the contracting

September 2015 Section C – 1 Page 4 officer. Additionally, the contractor shall ensure all contracted employees fully understand the Government–contractor relationship. All contractor employees must be fully aware that Government personnel do not have direct authority over contractor personnel. Additionally, all contractor employees must fully understand that only the KO has the authority to change the terms of the contract, only the KO has authority to direct work, and both the KO & COR can provide guidance.

1.3.2 The contractor shall provide the appropriate amount of personnel with required training, skills and experience in order to accomplish the level of effort required under this PWS. Additionally, the contractor must exercise due diligence in its hiring practices to validate required skills and ensure employee probity. Moreover, the contractor shall provide its employees with detailed instruction on Government policies and regulations in the areas of safety, security, and environmental compliance as they pertain to the operations specified or implied in this PWS and subsequent modifications. The contractor shall not allow any employee that is not certified, trained or licensed for a particular task to perform such work.

1.3.2.1 The Government has determined that certain positions for the purpose of ensuring the contractor can satisfy minimum experience, education and/or credential requirements are key and essential. A list of these positions is provided in TE 1G-005 Key and Specified Non Key Positions. The contractor shall provide the definitive listing and associated Resumes of all its key personnel to the contracting officer within ten (10) calendar days after notice to proceed date. Key positions must be filled within 24 hours of being vacated, as a temporary mitigation and filled within 30 days with a permanent employee. The Contracting Officer’s Representative (COR) must be notified immediately upon temporary replacement of key personnel and the contracting officer must be notified within 72 hours. Key personnel will not be permanently replaced without prior notification of the contracting officer. The Government reserves the right to review qualifications of contractor personnel that are expected to fill key positions.

CDRL PM-01 Contractor Employee Information CDRL PM-02 Key Position Resumes

1.3.2.1.1 The Government has also determined that certain positions are vital to the effort, but may not require clearances or other specific attributes for success of the effort. Although these positions are not key, the Government has determined that these personnel are likely to have skills or knowledge that is distinct to supporting this effort and are needed to enhance mission performance and allow flexibility within each task area. These positions may or may not be service contract act applicable (e.g. travel office customer support). These key positions are listed in TE 1G-005 Key and Specified Non Key Positions. The contractor need not provide resumes for non-key personnel but shall provide TE 1G-002 Contractor Employee Information List.

CDRL PM-01: Contractor Employee Information

1.3.2.1.2 The contractor shall provide first line supervisors required for completion of the PWS requirements. Typical supervisory duties include tasks such as, but not limited to: conducting employee orientation and training; assigning work; evaluating and rewarding performance;

counseling and taking corrective action; reviewing and approving time records; reviewing and approving time off/leave requests; resolving complaints; developing the staff; mentoring, and coaching/motivating to establish an effective team; resolving issues and recommending actions to improve delivery of services to the customers; participating in or conducting meetings; evaluating plans; and preparing reports, plans, and working instructions.

1.3.2.2 The contractor shall establish and maintain an appropriate employee occupational reliability program (ORP). The ORP, a formal security and safety reliability program, will serve to ensure that

September 2015 Section C – 1 Page 5 individuals working in positions afforded access to certain materials, facilities, and programs are contractor-certified to meet the highest standards of reliability and physical and mental suitability before such access is granted. The ORP must identify which positions are required to be certified in accordance with the appropriate local guidance, Federal laws, and Army regulations (e.g., AR 190-11 for arms, ammunition and explosives). The contractor shall ensure all required interviews, background checks, and applicable security forms are up to date and on file at all times.

Requirements may vary by activity; therefore, the contractor shall be responsible for determining the training, documentation and suitability for its employees and shall comply appropriately. The contractor’s ORP is subject to Government review. Failure to establish and maintain a suitable ORP will be grounds for negative contract actions up to and including termination.

1.3.2.3 The contractor shall develop a training program addressing both Government training and contractor-provided training to ensure contractor personnel are trained and required skills are maintained to accomplish the requirements of this effort. Additionally, the contractor will be advised of mandatory Government sponsored training (e.g., anti-terrorism training) and shall request, in writing, authorization for additional training to be approved by the KO. The Government will, at its discretion, provide training to support new systems and upgrades to existing systems and equipment required to be fielded. All contractor personnel attending cost-reimbursable seminars, symposiums, or user group conferences must be justified by the contractor that attendance is mandatory for the performance of a task order requirement and must have COR concurrence and KO approval.

Approvals will be obtained in accordance with FAR 31.205. The contractor shall maintain records of all accomplished training.

CDRL PM-03: Training Program

1.3.2.4 The contractor shall provide a licensing/certification program that validates the abilities of contractor personnel to operate the vehicles and equipment necessary for use during this effort. In accordance with Department of Defense Directive (DODD) 4500.36-R, DOD contractor personnel shall comply with state licensing requirements and local motor vehicle laws. Contractor employees assigned to operate Government furnished equipment in the performance of this contract must be certified, by the contractor and at the contractor's expense, as being fully qualified to operate the vehicles or equipment to which they are assigned. Contractor personnel who operate Government furnished equipment shall possess a valid state driver's license or a Commercial Driver’s License (CDL), if required. A record of required licensing/certification(s) and status of each employee will be available to the Government upon request during normal business hours or at any time following damage, destruction to Government property or following any contractor or Government employee injury resulting in lost time from work or requiring medical attention.

CDRL PM-04: Personnel Qualification and Certification Report

1.3.2.5 The contractor shall ensure new or reassigned personnel are familiar with Government specific environmental, safety, and emergency rules, regulations, and procedures such as AR 600-63, Army Health Promotion, installation smoking policy; installation safety and fire prevention; Hazard Communication (HAZCOM) and Hazard Waste and Emergency Response (HAZWOPER) guidance;

Threat Awareness and Reporting Program (TARP); severe weather delay and base closure reporting responsibilities.

1.3.2.6 The contractor shall ensure all contractors with security clearances receive annual TARP training by a counter intelligence (CI) agent or other trainer as specified in AR 381-12.

1.3.3 The contractor shall ensure that all contractor personnel meet the physical requirements to perform the function(s) and task(s) to which they are assigned. This may include performing work

September 2015 Section C – 1 Page 6 in conditions of inclement weather, extreme heat and cold, high/low humidity, blowing sand and dust, and working in confined spaces and at heights.

1.3.4 Contractor employees or representatives will, at all times, be clearly identified as such and must be distinct from Government personnel. Contractor employees shall not act, advertise, or willfully appear to be Government employees, agents, or representatives. Contractor employees are required to appropriately identify themselves as contractor employees. Contractor employees will be introduced as contractor personnel and must wear contractor furnished identification badges that display the employees name, photograph and company name in a conspicuous place on exterior clothing, above the waist, except when safety or health reasons prohibit. Upon termination of this contract or the employment of any individual, the contractor shall destroy the affected individual’s badge(s). For additional guidance reference Army Contracting Agency Contracting in the Workplace Guide at:

http://www.atsc.army.mil/tcmlive/srp/downloads/ContractorsintheWorkplace.doc

1.3.5 Contractor personnel shall be appropriately dressed, including individual protective clothing and equipment, for the work to be performed. At no time will contractor employees, or representatives wear or display any clothing, garment or accessory that is offensive, racial, gang-related, otherwise derogatory, or contrary to the Army values. Government rules and policies, regulations, laws, directives and requirements which are in place or issued during the contract term relating to law, order, and security shall be applicable to all contractor employees. Contractor personnel who violate such rules, policies, regulations, laws, directives or requirements may be denied access to the installation, either temporarily or permanently. The contractor shall provide employees with appropriate dress code information for their required functional area.

1.3.5.1 Contractor employees representing the installation, the LRC, or any Government entity while in a duty status will be professionally dressed at all times. Contractor employees operating busses, vans or otherwise transporting ‘customers’ (customer is defined as anyone other than the contractor’s employees) while on duty will be clean in appearance and appropriately dressed. Male contractor employees shall wear long pants (no ‘clam diggers’, shorts, or athletic pants), collared shirts (long or short sleeve with no logos or commercial designs other than the contractor’s insignia) and closed toed shoes. Female contractor employees shall be clean in appearance, with appropriate pants/pant-skirts and closed toed shoes. Female contractor employees shall wear appropriate collared blouse, sweater or other appropriate garments (long or short sleeve with no logos or commercial designs other than the contractor’s insignia), however, leggings, yoga pants and other types of athletic or faddish clothing are not authorized. All employees’ clothing must be free of rips, tears, significant stains or other damage.

1.3.5.1.1 Contractor employees shall not wear Bluetooth headsets while on a duty status. Headgear such as baseball hats, cowboy hats are not authorized except as issued by the contractor for wear while on duty. Other types of contractor issued hats for use during inclement (hot and cold weather) are authorized. All headgear (hats) will be worn as intended, straight and square on the head.

Backwards or off-center wear, addition of bandanas, or other decorations is not permitted (exception: military insignia (e.g. parachutist badge) or other military affiliation is authorized if in good taste and not contrary to the effort).

1.3.6 The contractor shall not hire any person whose employment would result in a conflict of interest or employment that is prohibited by the latest Department of Defense Directive (DoDD) 5500.7.R entitled “Joint Ethics Regulation”.

September 2015 Section C – 1 Page 7

1.3.7 The contractor shall not employ persons considered by the Government to be a potential threat to the health, safety, security, general well-being, or mission of the Installation and its population.

1.3.8 Employment of off-duty military personnel or Government civilian personnel is permissible provided such employment does not contravene the policies set forth in DoD Joint Ethics Regulation 5500.7-R as determined by local Staff Judge Advocate (SJA).

1.3.9 The contractor shall ensure all employees working under this effort possess basic proficiency in the English language (reading & writing) if required to interface at any time with Government employees, other contractors or members of the Military. Additionally the contractor shall ensure all employees possess basic arithmetic, typing/keyboarding, customer service skills required to accomplish assigned tasks.

1.3.10 Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned duties, employees will depart the facility, if not their regular place of duty, and if no follow on actions are required within a reasonable amount of time. Only authorized personnel are to be present in contractor work areas.

1.3.11 The contractor shall establish a drug-free workplace and ensure all employees are drug-free, verified prior their start of work on this effort. The contractor will establish a random drug screening program with testing (≥10% of its employee population per month) that requires every employee to be tested at least once yearly. The contractor will not allow any employee who has possession of, or who is under the influence of alcohol or illegal/hazardous drugs to perform work under this effort.

Additionally, the contractor will follow testing guidelines of AR 600-85 & DoDI 1010.16 and the Department of Health and Human Services (HHS) mandatory guidelines for Federal Workplace Drug Testing Programs for all Testing Designated Positions (TDPs).

1.3.12 There is no requirement for Secret clearances under this effort.

1.3.13 All contractor personnel required to access a Government installation or computer network in performance of their duties under this effort must possess a Common Access Card (CAC) if otherwise eligible; non-CAC eligible Contractor employees must possess the appropriate Government issued identification for entry to the installation (e.g. DA Form 1602), as required. The Government will issue a CAC to all qualified contractor employees performing work under this contract in accordance with Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, Federal Information Processing Standards Publication (FIPS PUB) Number 201, and the Department of Defense, and Directive Type Memorandum (DTM) 08-003. Upon notice to proceed the contractor will provide the name, telephone number, and e-mail contact information for their Facility Security Officer (FSO) or Security PPOC through the KO to the servicing Government Security Office. The servicing Government Security Office will contact the FSO/POC and provide specific instructions on the electronic submission of background investigations (SF 85 and FD 258 Fingerprint Card) in accordance with HSPD-12 and OPM guidance. The servicing Government Security Office will provide verification of existing investigations for personnel transitioning from other contracts. The Government reserves the right, in its sole discretion, to refuse to issue a CAC to any employee or to revoke one for security or other reasons. The contractor must have a pre-hiring system in place to ensure probability and eligibility to receive a favorably adjudicated NAC-I.

September 2015 Section C – 1 Page 8

1.3.13.1 Contractors that require a CAC (before CAC issuance) must, at a minimum, have a favorably adjudicated National Agency Check with inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Physical access to a DoD facility and/or access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on recurring basis for a period of 6 months or more.

At the discretion of the sponsoring activity, an initial CAC may be issued based on favorable review of the FBI fingerprint check and successfully scheduled NACI at the Office of Personnel Management.

1.3.13.2 Contractors that do not require a CAC, but require access to a DoD facility or installation shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative), or at OCONUS locations, in accordance with status of forces agreements and other Theater regulations.

1.3.14 The contractor shall be responsible for out processing its personnel. In accordance with FAR 52.204-9, all out-processing documentation shall be provided to the COR.

CDRL PM-05: Employee Installation Clearing Report

1.4 Contractor Planning, Resource Management

1.4.1 The contractor’s normal duty hours will be commensurate with the work being performed or as needed in order to properly support the installation, customer, or unit. The hours of operation shall be in accordance with TE 1G-003, Hours of Operation, excluding Federal holidays. The contractor may request variations in hours for particular area of effort in order to provide better support or reduce cost. Additionally, requests to modify hours due to holidays or other events may be submitted. Any variations from the normal hours must be approved by the COR; and the KO if costs are involved.

1.4.1.1 If the Senior Mission Commander or Installation (Garrison) manager declares an installation ‘closed’ or road conditions ‘red’ or ‘black’ [or otherwise deemed unsafe for routine travel/use] due to inclement weather, the contractor will determine which, if any employees will be required for, or shall continue on, duty. Any employees not able to report will be absent in accordance with FAR 52.249-14, excusable delays. The labor costs of absent employees due to weather or other allowable causes are not reimbursable. At no time will the contractor invoice the Government for work not performed (absent or early departure as listed above). The remuneration of contractor employees for lost time due to weather or other allowable causes is at the sole discretion of the company and is not an allowable cost under this effort.

1.4.1.2 The Federal Government observes the following holidays and except for emergencies, 24/7 operations, or as otherwise noted in this PWS or subsequent modifications, Government personnel in CONUS locations (to include Alaska and Hawaii) will not be available on the following days:

New Year’s Day First day of January (or as observed)

September 2015 Section C – 1 Page 9

Martin Luther King, Jr. Birthday Third Monday of January Presidents Day Third Monday of February Memorial Day Last Monday of May Independence Day Fourth day of July (or as observed) Labor Day First Monday of September Columbus Day Second Monday of October Veterans Day 11th day of November (or as observed) Thanksgiving Day Fourth Thursday of November Christmas Day 25th day of December (or as observed)

1.4.1.3 Installation Commanders historically grant military personnel (Enlisted and Officers) training holidays (for example, Christmas Exodus) in addition to the ten Federal holidays listed above. Training holidays are not considered a day of excused absence for the Government civilian work force or contractor employees. If a training holiday affects scheduled Contract work or access to facilities, the work in affected facilities may be rescheduled to compensate for the training holiday.

However, announced training holidays or Exodus of military personnel may provide the contractor with an opportunity for unrestricted access to facilities/areas or uninterrupted performance of work (i.e. training facility/area maintenance and supply inventories). The contractor shall take full advantage of such opportunities by planning maintenance or other activities that are better accomplished when Military personnel are not present or using required/supported facilities.

1.4.1.4 The contractor shall provide overtime support upon request of the division manager and as approved by the KO/COR. If overtime is anticipated or required, it will be authorized by the COR and funded by the KO prior to performance assuring sufficient funds are available to support.

1.4.2 The contractor shall address, in detail, its procedures, personnel, and the means to accomplish mission requirements without delay in the event of sudden or unusual events that could impact the contractor's performance and contract requirements such as, but not limited to mobilization, terrorism, natural disaster, utility outages, or labor disputes. The Government will not supplement the contractor’s work force. The contractor shall ensure personnel required to accomplish tasks designated as ‘mission essential personnel’ report to assigned work locations (or Government Continuity of Operations Plan (COOP) designated facilities) and perform required tasks, regardless of weather or security conditions. Government will identify tasks qualifying performers as essential personnel as applicable with the contractor providing a list of essential personnel required to perform those tasks to the COR. The COR will be responsible for providing Government security personnel with a list of contractor ‘mission essential personnel’ to enable access to Government facilities when ‘non-essential’ personnel are barred. Contractor will operate in accordance with DoDI 3020.37, ‘Continuation of Essential DoD Contractor Services during Crisis’.

The contractor shall include a strike contingency plan as part of its Plan in accordance with FAR Clause 52.222.1, Notice of Labor Disputes. The contingency plan will be submitted to the Government as specified in CDRL PM-06.

CDRL PM-06: Contingency Plan

1.4.2.1 The contractor shall support contingencies and provide services in the event of natural disasters, uprisings, civil disturbances, and other crises. Contingency operations of this nature will be within the PWS requirements of supply, however, the effort(s) may require work at remote sites, in dangerous locations, conducted in extreme temperatures (high/low), be subjected to blowing sand, dirt and debris, at heights or in confined spaces. This work will likely have very short response times where the contractor may have to use existing staff, ramp up quickly and travel on short notice

September 2015 Section C – 1 Page 10

(air, rail, and road). The contractor shall include in its contingency plan processes to ramp up, travel and begin work within 72 hours of notice to proceed from the KO.

1.4.3 Due to the nature of military operations and the associated logistics support, a higher level of effort than forecasted may be required (limited in duration or sustained efforts). This includes support to such programs as: mobilization, demobilization of forces; deployments, redeployments of forces; equipment maintenance; rapid fielding of organizational clothing and individual equipment (OCIE); supply support activity (SSA) operations or other efforts to be determined (TBD).

Additionally, the contractor shall provide a management and supervisors list utilizing TE 1G-002 as outlined in CDRL PM-01. The list must provide emergency contact information for all key personnel when not present at the work site. The contractor shall be prepared and respond to emergency situations by providing an appropriate workforce for critical efforts within two hours of notice from the KO/COR.

CDRL PM-01: Contractor Employee Information

1.4.4 When required and directed by the KO, the contractor shall provide technical support or assistance at customer locations within the LRC area of responsibility. The impact of this additional customer support to current workload/capability must be assessed by the contractor prior to the assistance being provided. If the support or assistance is anticipated to impact cost or mission capability, the contractor must contact the COR prior to performing support or assistance.

1.4.4.1 The Government may elect, at its discretion, to transition certain tasks or requirements to or from the contractor. The Government will (via the contracting officer) submit a request for proposal to the contractor for any functional area being performed by military. The contractor shall prepare a transition-in plan from the notice to proceed through full performance.

1.4.4.2 The Government may elect, at its discretion, to transition certain tasks or requirements to or from the contractor. The Government will provide (via the KO) notification to the contractor indicating the functional area(s) being performed by the contractor that will be assumed by the Government and the anticipated date of the assumption of the effort. The contractor shall prepare a transition-out plan and the appropriately adjusted proposal identifying the de-scoped portion of the effort. The contractor may be required, at the contracting officer’s discretion, to remain on site past the transition out in order to provide technical assistance to the assuming unit. This additional technical assistance is subject to the requirements set forth in paragraph 1.4.4 of this PWS.

1.4.5 The contractor shall provide and have a Project Manager (PM) no later than the start of work and throughout the period of performance of this effort. Additionally, utilizing an existing staff member, the contractor will designate an alternate PM to be available in the event the Project Manager is absent or otherwise unavailable. The contractor’s Project Manager and designated alternate shall be authorized to act on behalf of the contractor for all matters relating to this contract.

The contractor shall provide the Project Manager (and alternate) name and contact information in writing to the Contracting Officer. The Project Manager or designated alternate shall be available during normal operational hours and shall be available for contact with the Government during all other times. The Project Manager or designated alternate is required to attend briefings, conferences, and other Government designated meetings as required in the execution of this effort or as requested by the COR.

The contractor shall provide information in accordance with CDRL PM-01.

CDRL PM-01: Contractor Employee Information

September 2015 Section C – 1 Page 11

1.4.6 The contractor will ensure an effective and efficient transition-in at contract start and an effective, efficient transition-out at conclusion of the contract. The transition-in, being part of the base year of this effort, will commence at Notice to Proceed (NTP) date issued by the KO and will continue until full operational capability (FOC), not to exceed 60 days. The contractor will provide a transition-in plan in accordance with CDRL PM-07 Transition Plan.

CDRL PM-07 Transition Plan

1.4.6.1 At contract end, the contractor will ensure an effective and efficient transition to incoming contractor. The contractor will provide a transition-out plan in accordance with CDRL PM-07.

1.4.7 The contractor shall provide its staffing by cost center, or shop to the COR monthly along with the associated work order information. This is also referred to as a contractor manpower equivalent (CME) shop spread. This calculation identifies the contractors labor against the amount of work performed for any given month. Cost centers without workload information such as administrative, will provide the CME staffing only.

1.4.7.1 The contractor shall, not less than quarterly or as directed by the COR/KO, perform a formal review of the base levels of support/service support program (BLS/SSP) and the internal order (IO) workload to ensure the cost center or shop’s CME IO percentage accurately reflects the workload.

The contractor shall update its CME IO spread as work changes.

CDRL SS-01: Supply and Services Report CDRL SS-02: Supply and Services Inventory Report

1.4.8 The contractor shall ensure that all contractor-generated technical records, reports, files, and other documentation are made available to the KO, Facilities Engineering and Logistics staff, and other authorized Government representatives during the performance of this Contract. The contractor shall obtain KO approval before releasing any information that has been stored, generated, or archived related to this contract to the contractor’s corporate or other off-site offices, to other Government activities or agencies, to other contractors, or to private parties. This restriction does not apply to contractor data needed to properly execute this effort (e.g. man-hour reporting).

1.4.9 The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the HMSO sites via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/ Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at: http://www.ecmra.mil.

1.5 Physical Security, Anti-terrorism & Operations Security

1.5.1 The contractor shall comply with all local, DoD security requirements and the requirements specified herein in accordance with AR 190-13, AR 380-5, AR 380-67, DoD Regulation (Reg) 5000.1- R, and DoD Regulation 5200.2-R. The contractor shall establish and implement a comprehensive set of security plans spanning all aspects of its operations to include: personnel security, information security (INFOSEC), automated data processing (ADP) Security, communications security (COMSEC) and physical security. The contractor shall submit its security plans (including the areas referenced above) to the LRC Security Manager and COR as specified in CDRL PM-08 for Government approval.

September 2015 Section C – 1 Page 12

CDRL PM-08: Security and Antiterrorism Plan

1.5.2 The contractor shall ensure every contractor employee who performs work on this contract is eligible to work on the U.S. Installation. Additionally, the contractor shall ensure compliance with all applicable arms trade control laws and regulations (i.e. International Traffic in Arms Regulations 2011). The contractor shall maintain a current and complete listing of employees. The list will include employee names and security clearance levels. This list will be validated by the contractor.

The contractor will provide the COR, or other designated Government representative an updated list as specified in CDRL PM-01.

CDRL PM-01: Contractor Employee Information

1.5.3 Neither the contractor nor any of its employees will disclose, or cause to be disclosed, any information concerning operations which could result in or increase the likelihood of the possibility of a breach of the activity's security or interrupt the continuity of operations. Additionally, each of the HMSO Site’s Public Affairs Office (PAO) is the only official spokesperson for the installation. No information will be released to the media without prior approval of the PAO, KO or their authorized representative(s). The contractor will maintain a signed non-disclosure agreement for each employee, available to the Government upon request.

1.5.3.1 The contractor shall safeguard information, materiel, equipment and records (regardless of media) from being compromised, altered, destroyed, mutilated, damaged, or lost in accordance with AR 25-1, AR 25-55, AR 25-400-2, AR 340-21, AR 380-5 and other applicable policies. Failure to safeguard classified information that may come to the contractor, or any person under its control, may subject the contractor, its agents or employees to criminal liability under 18 U.S.C.§793 and §798. Additionally, Title 18 United States Code (U.S.C.) §2071 defines possible penalties for destruction of Government records. Currently there is no operational requirement for classified storage at the HMSO sites.

1.5.3.2 The contractor shall ensure any sensitive information such as Personally Identifiable Information (PII), For Official Use Only (FOUO), proprietary, and Law Enforcement Sensitive information residing on Mobile Computing Devices (MCD) or other external media is protected in accordance with current Data at Rest (DAR) guidelines and requirements using an authorized, approved and prescribed DAR solution. MCD's include items such as laptop computers, netbooks, notebook computers, or tablet computers; Blackberry or equivalent devices; external media includes optical disc media such as compact discs (CD’s), Digital Video Disks (DVD's), Universal Serial Bus (USB) drives, also referred to as flash or thumb drives, and floppy disks, or other portable digital storage devices. Guidance for protecting DAR information is found in the Army Best Business Practice 06-EC-O-0008 1.0 DAR Protection (MS EFS) 12 Oct 06, ALARACT 134-2008 DAR Protection Strategy, and 9th SC (A) OPORD 0910-300.

1.5.3.3 The contractor shall comply with AR 25-1, AR 25-2, and applicable Information Assurance Best Business Practices. The contractor shall not install or connect non-Government-owned computing systems or devices to Government networks without coordination and authorization from the appropriate information assurance office. Non-Government-owned computing systems or devices or any device that can store data cannot be connected to a Government computer for purposes of charging the items battery. Contractor employees must use the appropriate wall adapter to charge personal devices.

1.5.3.4 No classified or communications security (COMSEC) information will be sent to or stored at the facility.

September 2015 Section C – 1 Page 13

1.5.3.5 When securing all non-classified Army property, the contractor shall abide by the requirements of AR 190-11, AR 190-13, AR 190-51, AR 190-45, local installation and unit physical security policies, plans and procedures along with all applicable supplements. All contractor physical security plans, policies and procedures will conform to the applicable installation and local ASC Unit plans, policies and procedures.

1.5.4 Upon notice to proceed date, the contractor shall request and obtain CAC and badges required for personnel to access work locations. The contractor shall ensure all employees have the appropriate clearance to access any required areas. Respective Government Trusted Agent (TA) will be responsible for approving and facilitating contractor acquisition of contractor CACs and badges through the contractor Verification System and local security offices.