Attachment 2 QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

As of 15 June 2021 Contract Number: W25G1V-XX-X-XXXX Contract Description: Unfired Pressure Vessel Inspections Contractor’s name: To Be Determined (hereafter referred to as the Contractor).

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored?

• How monitoring will take place.

• Who will conduct the monitoring?

• How monitoring efforts and results will be documented.

This QASP does not detail how the Contractor accomplishes the work. Rather, the QASP is created with the premise that the Contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the Contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the Contractor and Government officials implementing surveillance activities.

The following FAR clauses will apply. 52.246-4 Inspection of Services – Hybrid (Firm Fixed Price (FFP) AND Time & Material (T&M))

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the Contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Assigned KO: TBD Organization or Agency: ACC-APG, Division E, Tobyhanna Branch Telephone: (570) 615-TBD Email: TBD

b. Contract Specialist (KS) - The KS acts as an acquisition consultant and serves as liaison for the supporting contracting office.

Assigned KS: TBD Telephone: (570) 615-TBD Email: TBD

c. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the Contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The Contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned COR: TBD Telephone: (570) 615-TBD Email: TBD

3. CONTRACTOR REPRESENTATIVES:

The following employees of the Contractor serve as the Contractor’s Program Manager and Task Manager for this contract. <Communication should occur with them during QASP development.

It will help if they review the draft QASP and accept the final version.>

a. Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

b. Task Manager - <upon award, enter name>

c. Other Contractor Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title>

4. PERFORMANCE STANDARDS AND METHOD OF SURVEILLANCE.

Performance standards define desired services. The Government performs surveillance to determine if the Contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary Matrix, Part 7 in the Performance Work Statement, includes performance standards. The Government shall use these standards to determine Contractor performance and shall compare Contractor performance to the Acceptable Quality Level (AQL).

6. METHODS OF QA SURVEILLANCE.

Various methods exist to monitor performance. The COR shall use any of the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the Contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from the KO, shall be responsible for monitoring the Contractor’s performance in meeting a specific performance standard/AQL.

a. DIRECT OBSERVATION. (Can be performed periodically or through 100% surveillance.)

Section 5.2 and 5.3 Monitor technician’s performance of inspections for existing units listed on TYAD UPV Equipment List per tasks as listed on TYAD UPV Inspection Checklist OR Contractor-provided AND TYAD-Approved Equipment Inspection Checklist. This surveillance shall be by random inspections during performance of service.

Section 5.3.2 and 5.3.3 Monitor technician’s performance of Time & Material repair services for existing units listed on TYAD UPV Equipment List which are found to have deficiencies during performance of inspections in Sections 5.2 and 5.3. This surveillance shall be by 100% Inspection during performance of service.

Section 5.4 and 5.3.4 Monitor technician’s performance of Time & Material inspection services for existing units listed on TYAD UPV Equipment List which are found to require additional testing during performance of inspections in Sections 5.2 and 5.3, and for Time & Material inspections services for new or altered units. This surveillance shall be by 100% Inspection during performance of service.

b. MANAGEMENT INFORMATION SYSTEMS (MIS).

Section 5.5 Annual review record of Contractor’s minimum credentials required by PWS for continued service performance.

c. USER SURVEY. (Combines elements of validated user complaints and random sampling.

Random survey is conducted to solicit user satisfaction. Appropriate for high quantity activities that have historically been satisfactory. May also generate periodic and 100% inspections.)

Random survey shall not be used in surveillance of this service contract.

Pass / Fail

Record each event date & details of non-compliance resulting from the Contractors to provide and/or meet the standards stated in the PWS in Contractors efiles.

D. RANDOM SAMPLING. (Designed to evaluate the outputs of the award requirement by randomly selecting and inspecting a statistically significant sample. Highly recommended for large quantity repetitive activities with objective and measurable quality attributes.)

Random sampling shall not be used in surveillance of this service contract.

E. ANALYSIS OF CONTRACTOR'S PROGRESS REPORTS. (Evaluate cost, schedule, etc.)

Section 5.2.6 - Review Year-One detailed inspection report provided by Contractor, including all fitness for service calculations and any justifiable recommendations.

Section 5.3.6 - Review Yearly External Visual inspection detailed report provided by Contractor, including any justifiable recommendations.

Technical Exhibit 2 / Deliverables Schedule Section - Review comprehensive report for any Time & Material work.

Surveillance results may be used as the basis for actions (to include Positive or Negative performance evaluation) against the Contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the KO’s actions.

8. RATINGS.

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

9. DOCUMENTING PERFORMANCE.

a. UNACCEPTABLE PERFORMANCE.

When unacceptable performance occurs, the COR shall inform the Contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the Contractor's task manager or on-site representative. A CDR template is attached to this QASP.

The Contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the Contractor is required to prepare a corrective action plan to document how the Contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the Contractor has to present this corrective action plan to the COR. The Government shall review the Contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for contract payment deductions, Contractor’s performance appraisals, or other actions deemed necessary by the KO.

10. FREQUENCY OF MEASUREMENT.

a. Frequency of Measurement.

During contract/order performance, the COR shall take periodic measurements as specified in the Performance Objectives column of the Performance Standards Summary Matrix and shall analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

PERFORMANCE REPORT

Prepared by: Peter W. De Luca

08 Jun 2023

X

Signature – Contracting Officer’s Representative Date

< The COR may initiate a CDR at any time, including whenever the number of monthly recorded defects for a performance standard exceeds the allowable number of defects;

anytime unacceptable performance is determined critical in nature and requires formal corrective action; and whenever an unfavorable trend is detected in Contractor performance.>

CONTRACT DISCREPANCY REPORT (CDR)

1. Contract Number: <insert number>

2. TO: (Contractor Task Manager or on-site representative) <insert name>

3. FROM: (Name of COR) <insert name>

4. Date and time observed discrepancy:

5. DISCREPANCY OR PROBLEM:

<Describe in detail. Identify any attachments.>

5. Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this

CDR. >

Prepared by: <Enter COR’s name>

Signature – Contracting Officer’s Representative Date

Received by:

Signature - Contractor Task Manager or on-site representative Date