PWS Observers and DTPAM.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

192 WG DRUG DEMAND REDUCTION PROGRAM (DDRP) OBSERVERS and DRUG TESTING PROGRAM ADMINISTRATIVE MANAGER (DTPAM)

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished as defined in this Performance Work Statement (PWS) to provide services for a comprehensive specimen collection DDRP observer service and DTPAM. This PWS functions under authority in compliance with the DAFMAN, DODi 1010.01 and DoDi 1010.16 along with local guidelines and regulations.

This is a non-personal services requirement.

1.1.1 Objectives: The primary goal of military drug testing is to deter and provide a workplace free of illicit drug use. Ensure the control and security of all specimens and maintain the integrity of the drug testing program.

1.2 Background: To provide trained observers to witness personnel completing urinalysis in accordance with Air Force and Air National Guard regulations as further outlined in Section 3.

1.3 Period of Performance (PoP): The period of performance shall be 12 months.

1.4 General Information:

1.4.1 Place and Performance of Services: Services shall be provided during Regularly Scheduled Drills (RSD) Weekends. Schedule will be provided to contractor after contract award. The 192d RSD schedule is typically two days a month on a Saturday and Sunday for 11 months. The 192d may establish testing outside of RSD based on the installations demands, its mission, and schedules for RSD Weekends. The contractor shall provide services at Langley Air Force Base, Virginia (specific address TBD), and Geographically Separated Units (GSU) [Richmond, VA and Virginia Beach, VA]. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS. Teleworking is not authorized.

1.4.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.3 The contractor’s employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.4 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.5 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.6 Access and General Protection/Security Policy and Procedures. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, Headquarters Air Force (HAF) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.6.1 The contractor shall obtain base identification and vehicle passes, for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation.

1.4.6.2 The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver s license, current vehicle registration, valid vehicle insurance certificate, and to obtain a vehicle pass.

1.4.6.3 During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

1.4.6.4 Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

1.4.6.5 Failure to comply with these requirements may result in withholding of final payment.

1.4.7 For Contractors that do not require CAC but require access to a DoD Facility and/or Installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Air Force Instruction (AFI) 10-245, AFI 31-101 and Air Force Manual (AFMAN) 31-113), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative).

1.4.5.3 Antiterrorism Awareness Level I Training (AT Level I). All contractor employees, to include subcontractor employees, requiring access to US Government installations, facilities and controlled access areas shall complete AT Level I training within 15 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. AT Level I may be accomplished by a Level I qualified instructor; completing the Force Protection computer-based training (CBT) course on the Advanced Distributed Learning System (ADLS) or Joint Knowledge Online at http://jko.jten.mil. Tracking for each contractor or subcontractor employee is the responsibility of the COR or unit AT Representative. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel.

1.4.5.4. All contractor employees and associated sub-contractor employees assigned to work on a government site and/ or requiring access to a DoD network will be required to complete the necessary training required of them initially and annually for the duration of the contract (i.e., DoD IAA Cyber Awareness, Protecting Sensitive Information, Force Protection, etc.).

1.4.7 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.7.1 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.8 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.9 Special Qualifications: The contractor shall ensure all employees possess all required Certified Training required in this PWS during performance of the contract. The contractor shall provide proof of certification that all DTPAM and Observers have been trained. Training certificates shall be provided to the COR within 5 business days of completion of training.

1.4.10 Contract Manager (CM): The contractor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the KO to resolve issues, receive directions and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.11 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.11.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.12. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.13 Contractor Travel: The contractor may be required to occasionally travel to Geographically Separated Units (GSUs) across the state of Virginia to include Sandston, VA, and Virigina Beach, VA during performance of this contract to conduct analysis and attend meetings/training.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, operational information, specifications, or work statements) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1. COMMUNITY OUTREACH. On and off base prevention, drug education/awareness and deterrence activities targeted to DoD family members, retirees, civilians, and contractors.

2.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.3. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.6. DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.7. DRUG TESTING PROGRAM ADMINISTRATIVE. Serves as the primary point of contact for administering the installation drug testing program and is responsible for day-to-day urine specimen collection activities, to include the actual urine collection process.

2.8. PERFORMANCE WORK STATEMENT (PWS). Describes the work in terms of what is to be required outcome rather than how the work is to be accomplished. PWS establishes high level outcomes and objectives for performance and emphasizes outcomes, desired results, and objectives at the more detailed and measurable level.

2.8. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.9. QUALITY ASSURANCE. The government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

2.10. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.11. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.12. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.13. WORKDAY. The number of hours per day the contractor provides services in accordance with the contract.

2.14. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and services listed below solely for the purpose of performance under this contract.

3.1 Property: the Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS.

3.1.1 Material: The Government will provide the necessary drug supplies and storage spaces listed in DAFMAN 44-197 and AFMAN 44-198. Supplies will be received/secured by the Wing Drug Demand Reduction Program Manager.

3.2 Services: Mail service, postage and DDRP associated waste disposal. The Government will provide official Government/contractor mail that is addressed to or from a government agency and generated as a result of performance under this contract will be distributed via the Base Information Information Transfer System (BITS) at Government expense.

3.3 Utilities: All utilities un the facility will be available for the contractor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements:

5.1 Observer Task:

5.1.1 Observer shall ensure the DDRP is conducted IAW DAFMAN 44-197 dated 05 September 2023 and AFMAN 44-198, dated 24 January 2019, DoD requirements.

5.1.2 An observer of the same biological sex as annotated in the Defense Enrollment Eligibility Reporting System (DEERS) as the Service member providing the specimen.

5.1.3 The Observer will first receive training in the form of a briefing by the Wing Drug Demand Reduction Program Manager (WDDRPM) or DTPAM prior to the testing collection (DAFMAN 44-197 para 3.3.7). Once the Observer acknowledges acceptance and understanding of the responsibilities and the consequences of their actions for not conforming or performing IAW established guidelines before starting work. (See DAFMAN 44-197, paragraph 3.5.2.3 and AFMAN 44-198, Attachment 9)

5.2 Steps or Process of the Specimen Collection:

5.2.1 The Observer shall register and sign-in with the military personnel and shall always maintain visual contact of the collection container until the donor hands the container to the DTPAM “collector”; The Observer must also physically observe the process involved in collection of specimens prior to performing Observer duties. (See DAFMAN 44-197 paragraph 3.5.2.3 and AFMAN 44-198, Attachment 9)

5.2.2 You must observe the member receive the empty specimen bottle from the Drug Testing Program Administrative Manager (DTPAM), and you must enter the bathroom with the member, keeping the bottle in sight at all times. You must direct the member to rinse his/her hands with only water then dry them prior to providing a specimen (they must wash their hands with soap and water after providing a specimen and securing the lid on the bottle in accordance with Public Health guidelines). You must observe the member urinating directly into the specimen bottle and capping it. [female or male member chooses to use the optional wide-mouthed collection cup, you must directly observe the member providing the specimen, pouring the urine into the specimen bottle, and capping it. If needed, the member will wipe the bottle dry. As an observer, you are required to ensure that the specimen provided is not contaminated or altered in any way.

5.2.3 You will stay with the member until ready to exit the bathroom. Neither the member nor the specimen bottle can be out of your sight at any time. If the donor indicates that he or she does not want the urine contents of the specimen bottle to be visible to others at the collection site when transporting the bottle from the collection room, arrangements should be made with the DTPAM as described in DAFMAN 44-197, paragraph 4.5.5.6 to provide accommodations to shield the contents of the specimen bottle. You will observe the member carry the specimen bottle out of the bathroom, keeping it in sight at all times, and hand it to the DTPAM.

5.2.4 If the DTPAM requests, you will conduct the secondary review of the bottle cap, verifying the cap is tightly secured to the bottle. You will observe the DTPAM apply the tamper-evident tape to the bottle, print and sign your name, and initial where indicated by the DTPAM to complete the secondary review. You will observe the member initial the labeled specimen bottle. You will then initial the bottle label. You will print your name where designated in the register. Initial and provide your signature next to the member's entry.

5.2.5. You will stay with the member until the entire collection process is finished and the member's military identification has been returned to the member.

5.2.6 The Observer shall sign and initial the official drug testing documents;

5.2.7 The Observer shall report at the time that the incident occurs to the designated WDDRPM or DTPAM or to both all refusals by military personnel to provide a specimen, create a potential adulteration or show suspicious activities during the observation process;

5.2.8 The Observer shall never touch or handle a collection container unless the DTPAM “collector” is serving as Observer.

5.2.9 The Observer shall defer all questions related to civilian testing observation requirements to the appointed WDDRPM.

5.2.10 WDDRPM nor DTPAM shall serve as the Observer in addition to serving as a collector (WDDRPM/DTPAM) during the same testing period. In support of unforeseen demand testing, the Government may supply Military Observer Support. Military Observers* will not be used outside the scope of demand testing. The DTPAM may serve as the Observer if the WDDRPM is serving as the DTPAM. *NOTE: Unforeseen demand testing is rare, and the contractor should not dictate performance based on the accessibility of Military Observers.

5.2.11 Provide your signature and other information below acknowledging that you have read and understand your duties as an observer, agree to perform all required duties, and may be called upon to testify as a witness in legal proceedings.

5.3 Installation Drug Testing Program Administrative Manager (DTPAM) Tasks.

5.3.1 Serves as the primary point of contact for administering the installation drug testing program and is responsible for day-to-day urine specimen collection activities, to include the actual urine collection process.

5.3.2 The DTPAM shall be appointed and trained in their assigned role. A copy of the appointment letter shall be provided to the assigned COR within 15 calendar days of appointment. DTPAM training certificate shall be provided to the COR within 5 business days of completion of training.

5.3.3 Ensures DDRP is conducted following guidelines in this DAFMAN, DoDI 1010.01, DoDI 1010.16., and the installation DDR OIs.

5.3.4 Coordinates drug testing activities with the DDRPM and other agencies as applicable. If there is no DDRPM at the installation, then the DTPAM will coordinate with other agencies.

5.3.5 Ensures specimens are collected, packaged, and transported to the drug testing laboratory according to the forensic requirements of this DAFMAN and any guidance established by the HQ AFDTL. A sample checklist, which may be used at the collection site, is available on the DDR Knowledge Exchange site. (DAFMAN44-197 5 SEPTEMBER 2023)

5.3.6 Makes notifications for specimen collection to trusted agents by confidential means. Notifies commanders/first sergeants and SJA when a member does not show for testing after notification by the trusted agent.

5.3.7 In conjunction with the DDRPM, monitors the rate of untestable specimens and takes immediate action if greater than or equal to one percent of specimens are untestable over a one-month period.

5.3.8 Verifies results are received for every specimen sent for testing, tracks outstanding results, and performs follow-up with the testing laboratory to resolve issues of turnaround times, outstanding results, and untestable specimens. Communicates findings and proposed resolutions to untestable discrepancies to the DDRPM or the DDRPM designated as a point of contact for the installation by the MAJCOM/SG if no installation DDRPM exists.

5.3.9 Safeguards the sensitive medical information that testing may generate following guidelines in AFI 33-332.

5.3.10 Must maintain an installation level training plan. Requirements found in this DAFMAN and installation level policy/directives/regulations must be included. Standardized DAF training materials must be used during training

6.0. Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

TECHNICAL EXHIBIT 1

Performance Requirements Summary This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

192 Wing Legal Office

TECHNICAL EXHIBIT 2