SOW_5Oct18.pdf

Statement of Work

(SOW)

for Contractor Support of Taiwan (TW)

PATRIOT Field Office

(FO)

05 October 2018

Table of Contents

1.0 SCOPE

2.0 APPLICABLE DOCUMENTS

3.0 LOCATION OF WORK

3.1 GENERAL REQUIREMENTS

3.1.1 MEETINGS/WORKING GROUPS (CONUS/OCONUS)

3.1.2 OCONUS SUPPORT

3.1.3 OCONUS SUPPORT PERSONNEL - TAIPEI OFFICE

3.1.4 PERIOD OF PERFORMANCE

3.1.5 CONTRACT DATA REQUIREMENTS

3.1.6 CONTRACTOR MANPOWER REPORTING (CMR)

3.1.7 TERMS AND CONDITIONS

3.1.8 SECURITY PROVISIONS

3.1.9 ANTI-TERRORISM/OPERATIONS SECURITY (OPSEC) LANGUAGE

3.1.10 CONTRACTS REQUIRING PERFORMANCE OR DELIVERY IN A FOREIGN

COUNTRY

3.1.11 INFORMATION ASSURANCE (IA)/INFORMATION TECHNOLOGY (IT)

TRAINING

3.1.12 THREAT AWARENESS REPORTING PROGRAM (TARP)

1.0 SCOPE

This SOW defines requirements for business support to the in-country Taiwan PATRIOT Field Office (TWFO), in support of the Foreign Military Sales (FMS) of PATRIOT defense systems (under FMS Case TW-B-YYV) to Taiwan.

2.0 APPLICABLE DOCUMENTS

Applicable, top-level documents are contained in the Statement of Work (SOW), Document Summary List (DSL), by number, title, and date. The document versions specified on the DSL take precedence over the generic references (without revision letters) cited in the SOW.

3.0 LOCATION OF WORK

The Contractor, not serving as an agent of the United States Government (USG), shall provide business support to the in-country Taiwan PATRIOT Field Office (TWFO) in support of the Foreign Military Sales (FMS) of PATRIOT defense systems (under FMS Case TW-B-YYV) to Taiwan. All efforts under this contract shall be performed at sites in Taiwan and in the United States of America. The contractor shall provide advice, assistance, and support in maintaining field office(s) in Taiwan and interfacing with the Taiwan Military and Legislative bodies with respect to the PATRIOT Air Defense System, associated equipment, and support elements.

Business support shall include handling of written and verbal translation of unclassified programmatic and technical data pertaining to the PATRIOT system, PATRIOT hardware deliveries, testing, logistics, operational status and field support.

3.1 GENERAL REQUIREMENTS

The PATRIOT Missile System is a designated defense article and part of the U.S.

Munitions List (USML) pursuant to sections 38 and 47(7) of the Arms Export Control Act. The Arms Export Control Act also encompasses related defense services. The Contractor shall provide assistance/support/expertise in the areas identified in this SOW. The specified support required is to maintain one (1) field office in Taiwan and interface with the Taiwan Military and Legislative bodies with respect to FMS, delivery and support of the PATRIOT Air Defense System, associated equipment, and support elements. The Contractor shall staff the Outside Continental United States (OCONUS) and the Continental United States (CONUS) locations with support personnel to support the USG requirements as described herein. Contractor personnel, so designated in the Statement of Work, shall be trilingual (reading, writing and speaking) in English, Mandarin and Taiwanese languages.

3.1.1 MEETINGS/WORKING GROUPS (CONUS/OCONUS)

The Contractor shall provide support for meetings (Program Management Reviews, Financial Reviews, Communication Working Group, Bi-monthly status updates, Missile Assembly and Disassembly Facility (MADF) Meetings, etc.) in support of all programs/cases for the Taiwan PATRIOT Program, SAMD, and AMCOM. This support shall consist of, arrangements of conference facilities, and related logistical support (printers, computers, visual equipment, etc.), administrative support, translator/translation support.

3.1.2 OCONUS SUPPORT

• The Contractor shall lease, maintain, and further outfit, the In-Country PATRIOT

Field Office, of at least 3,000 usable square feet. The Contractor shall provide office management and administrative support to meet the daily requirements of operating and maintaining an office. The Office shall be located in Taipei, Taiwan.

• The Contractor shall provide office support for two (2) personnel – one USG person and one Technical Advisor. The Contractor support for the USG personnel shall include: furnished office space, IT support, internet/Wi-Fi as specified below.

The Contractor support for the technical advisior shall include: furnished offices, security, telephone support, computers, internet/Wi-Fi, IT support , mobile phone(s), and transportation support that are essential to complete the TWFO mission as specified below.

• The Contractor shall provide logistical assistance with housing/utilities and travel arrangements for the technical advisor assigned to the TWFO. The contractor will not be responsible for costs assiociated with housing, utilities, or travel.

• The Contractor shall lease and maintain up to five (5) vehicles to provide transportation for USG\SAMD and TWFO contractor support personnel to and from meeting locations while in Taiwan. The contractor shall be responsible for all associated vehicle costs (parking, gas, tolls, insurance, maintenance, etc.).

• The Contractor shall provide comprehensive IT support for two (2) personnel, network support and IT security in support of the TWFO. The Contractor server and TWFO shall be equipped with Firewalls running Intrusion Prevention services.

The Contractor shall provide disaster recovery capability to include a secure, encrypted, offsite backup of all data. The Contractor shall ensure all IT components are configured, managed and monitored by U.S. citizens. The IT infrastructure, including end-user devices, shall be managed from a U.S. based Network Operations Center (NOC) utilizing 365/24/7 proactive security tools to ensure that all devices and software are current with bug fixes, patches and updates, including managed antivirus. Communication links between the NOC and all remote offices (including Taiwan) shall be secured by 3DES encrypted Site-to-Site VPNs. Laptop hard drives shall be secured with Whole Disk Encryption. The IT equipment shall be manufactured in the United States. The Contractor shall provide on-call

(365/24/7) IT support utilizing only US citizens.

3.1.3 OCONUS SUPPORT PERSONNEL - TAIPEI OFFICE

3.1.3.1 In-Country Program Manager (PM)

The Contractor shall provide an In-Country Program Manager (PM). The PM shall manage all in-country support and assistance and interface, coordinate and translate at meetings with senior Ministry of National Defense (MND) and Taiwan Missile Command (TMC), (also known as the Taiwan military command, responsible for the operation and maintenance of Taiwan’s PATRIOT missile systems) – the currently named Air Defense and Missile Command or its designated successor) offices and personnel by the USG SAMD Chief, TWFO and in the performance of Contractor duties.

3.1.3.1.1 PM Qualifications

The in-country PM shall be a U.S. citizen or green card holder, fluent in speaking, reading and writing Mandarin, English, and Taiwanese languages, familiar and accomplished at driving in the greater Taipei area. The PM shall also have a minimum of 10 years experience with senior Taiwan business, Government and military leaders.

3.1.3.2 Liaison Manager (LM)

The Contractor shall provide a Liaison Manager in Taiwan. The Liaison Manager shall provide translation assistance to USG personnel in the TWFO as well as at CONUS and OCONUS meetings and events, as directed by the Chief of the TWFO.

3.1.3.2.1 LM Qualifications

The LM shall be fluent in speaking, reading and writing English, Mandarin, and Taiwanese. The LM shall also have a minimum of 10 years experience with the Taiwan Air Defense System and experience working as an operations manager supervising Taiwan Air Defense field engineering personnel and support activities.

3.1.3.3 Product Support Integrator (PSI)

The Contractor shall provide PSI personnel in Taiwan. Product Support Integrator personnel shall advise and assist with gaining access to facilities and translating in support of interface and interoperability designs. PSI personnel shall also provide expertise on Taiwan Command, Control, Communications, Computers, & Intelligence (C4I) programs, both existing and near-term (to be fielded prior and subsequent to PATRIOT's fielding). Personnel shall also support the Taiwan Air Defense and Ministry of National Defense in understanding PATRIOT system requirements and impact on other military systems.

3.1.3.3.1 PSI Qualifications

The PSI shall have experience as a Taiwan Air Force and/or Missile Command Section Chief, IPT lead or a Taiwan military C4I leadership position. Detailed experience in Foreign Military Sales programs shall be required, especially in dealing with the required USG agencies. Familiarity with Taiwan Air Force, Taiwan Army, Taiwan Missile Command, Ministry of National Defense and other Taiwan Military C4I programs shall be required. Fluency in Mandarin, Taiwanese and English (written and spoken) shall be required. Detailed background and knowledge of existing and planned Taiwan command and control systems and interfaces shall be required.

Working knowledge of the key PATRIOT interfaces including the Surveillance Radar Program, An Yu 4 Regional Operation Control Center, and Po Sheng, from a management perspective, shall be required. Experience in developing, deploying and operating interfaces for the Taiwan military shall be required. Professional experience in project management and budget management shall be required.

3.1.3.4 Administrative Assistant (AA)

The Contractor shall provide Administrative personnel in Taiwan.

3.1.3.4.1AA Qualifications

The Administrative (Admin) personel shall be skilled in MS Office and other basic computer skills. Personnel shall be able to speak and write fluently in English, Mandarin, and Taiwanese; have at least seven (7) years of experience in supporting multiple individuals and managing offices and other office support tasks to include general problem solving. Experience in dealing with senior representatives of the Taiwan military and government is critical to smooth execution of the program and for enhanced customer satisfaction.

3.1.4 PERIOD OF PERFORMANCE

The base year is from contract award for a period of one year, with four one-year options .

3.1.5 CONTRACT DATA REQUIREMENTS

The Contractor shall prepare a program progress report in accordance with DI- MGMT-80227, and Cost Report lAW DI-FNCL-80912.

3.1.6 CONTRACTOR MANPOWER REPORTING (CMR)

The Contractor upon award or modification and annually thereafter for the duration of the contract shall report actual labor hours, dollars, and other information directly from their accounting systems directly into the CMR, or through their Army Requiring

Activity, using their existing timekeeping, personnel, accounting systems as well as information supplied with the contract. Data elements shall be reported to https://www.ecmra.mil/Default.aspx Contractor labor hours and associated labor costs will be treated as proprietary information when linked to a contractor name.

3.1.7 TERMS AND CONDITIONS

The Contractor shall be familiar and compliant with The International Traffic in Arms Regulations (ITAR). The Contractor shall be licensed by the U.S. Department of State, Directorate of Defense Trade Controls, for the export of Defense Services in support of the TWFO. All Taiwan nationals employed by the Contractor in support of the TWFO shall be thoroughly vetted and approved by license. The Contractor shall comply with Taiwan laws and regulations and Taipei City ordinances governing businesses in Taiwan and the employment of Taiwan nationals. The Contractor shall comply with all US laws regarding overseas money transfers.

3.1.8 SECURITY PROVISIONS

3.1.8.1 Communications Security (COMSEC)

Communications/COMSEC shall be required under this contract to support secure telecons and video telecons (VTC)s between the contractor and Government locations.

3.1.8.2 Information Assurance/Cyber Security

The Contractor shall adhere to IA/CS regulations and security policies including the Federal Information Security Management Act (FISMA); Army Regulation 25-1, Army Information Technology; Army Regulation 25-2 and associated DA pamphlets, Army Network Enterprise Technology Command (NETCOM) CS Tactics, Techniques, and Procedures (TTPs)/Army IA/CS Best Business Practices (BBPs); Department of Defense Instruction (DoDI) 8500.01, Cybersecurity, DoDI 8510.01, Risk Management Framework (RMF) for DoD Information Technology (IT), the National Institute of Standards and Technology (NIST) SP 800 series Special Publications (SP) and their associated references, and the Committee on National Security Systems Instruction (CNSSI) No. 1253, Security Categorization and Control Selection For National Security Systems; Chairman of the Joint Chiefs of Staff Instruction (CJCSI) and Chairman of the Joint Chiefs of Staff Manual (CJCSM) 6000 Series; National Security Agency (NSA) Guides; Defense Information System Agency (DISA) Security Technical Implementation Guides (STIGs).

3.1.9 ANTI-TERRORISM/OPERATIONS SECURITY (OPSEC) LANGUAGE

3.1.9.1 AT Awareness Training for Contractor Personnel Traveling Overseas https://www.ecmra.mil/Default.aspx

All US based contractor employees and associated sub-contractor employees are to make available and to receive Government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit AT Officer being the local point of contact.

3.1.9.2 Operations Security

Per AR 530-1 Operations Security, the contractor employees shall complete Level I OPSEC Awareness Training. New employees shall be trained within 30 calendar days of their reporting for duty and annually thereafter.

3.1.10 CONTRACTS REQUIRING PERFORMANCE OR DELIVERY IN A FOREIGN

COUNTRY

All contractor and associated sub-contractors that require performance or delivery of contract requirements in a foreign country shall comply with DFARS 252.225-7043, Antiterrorism/Force Protection for Defense Contractors outside the U.S. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

3.1.11 INFORMATION ASSURANCE (IA)/INFORMATION TECHNOLOGY (IT)

TRAINING

All contractor employees and associated sub-contractor employees shall complete the DoD Information Assurance Awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

3.1.12 THREAT AWARENESS REPORTING PROGRAM (TARP)

For all contractors with security clearances, per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees shall receive annual TARP training by a CI agent or other trainer as specified in chapter 2, paragraph 2-4b of AR 381-12.