FLTC_QASP-27Jun2017_Attachment_(002).pdf

Quality Assurance Surveillance Plan

For The United States Army Forces Command’s

FORSCOM Logistics Training Cluster

TABLE OF CONTENTS

1 OVERVIEW

2 DESCRIPTION OF SERVICES

3 ROLES AND RESPONSIBILITIES

4 CONTRACT QUALITY REQUIREMENTS

5 SURVEILLANCE APPROACH AND PROCEDURES

6 NON-CONFORMING PERFORMANCE

7 DATA ANALYSIS

8 ACCEPTANCE OF SERVICES

9 MONTHLY COR ACTIVITY REPORT

10 CONTRACTOR MANPOWER REPORTING (CMR)

11 QUALITY ASSURANCE SURVEILLANCE FILE

12 CONTRACTOR PERFOMANCE ASSESSMENT REPORTING SYSTEM (CPARS)

13 CONTINUOUS IMPROVEMENT OPPORTUNITY

14 SPECIAL AUDITS

15 HIGH RISK AND CRITICAL OPERATIONAL REQUIREMENTS

1 OVERVIEW

1.1 Purpose: The purpose of this Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the government will use to ensure it receives the services as identified in Performance Work Statement (PWS). This plan will focus on the level of performance required by the PWS and is designed to provide an effective surveillance method of monitoring contractor performance. The QASP provides a systematic method to evaluate the services the contractor is required to furnish and to monitor contractor’s Quality Control Plan (QCP).

In this contract the QCP is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

The intent of this plan is to hold the Contractor accountable for quality control and to encourage the contractor to take appropriate steps to control and improve quality. The Contractor is responsible to develop an efficient methodology to ensure they meet and/or exceed the required thresholds of service as outlined in this acquisition. The Government intends to perform surveillance on this contract in accordance with this Quality Assurance Surveillance Plan (QASP), but reserves the right to monitor the contract in any manner necessary, at any times necessary, and at all places necessary to ensure that the rendered services conform to contract requirements. The Government reserves the right to perform quality assurance at the subcontract level and perform quality assurance at the contractor's place of business, if applicable. Non-conforming services discovered with subcontractors will be addressed with the prime contractor for resolution.

1.2 This plan shall provide the COR with a proactive way to avoid unacceptable or deficient performance, and provide verifiable input for the required performance report via the Contractor Performance Assessment Reporting System (CPARS), https://cpars.csd.disa.mil/cpars/app/home.do.

1.3 The QASP is a tool; therefore, it remains a living document through the contract and/or task order performance period. Upon approval of the Contracting Officer (KO), unilateral changes to the QASP may be made as needed. The contractor does not have to be made aware of planned revisions. The entire QASP is not part of the contract. While certain portions such as “performance objectives,” “maximum allowable degree of deviation from requirement (Acceptable Quality Level (AQL)),” and “method of surveillance,” may be part of the Performance Work Statement (PWS), the surveillance calendar, schedule, and frequency of surveillance and inspection are not.

1.4 The Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The contractor’s QCP is the driver for service or product quality. The Contractor’s quality control plan must be detailed, https://cpars.csd.disa.mil/cpars/app/home.do containing a systematic approach to monitor daily operations of key and essential functions for providing quality service to the Government. The KO and the COR will initially approve the Contractor’s quality control plan determining if the plan adequately covers all major PWS requirements. The COR will monitor the plan and will recommend any changes required to those plans to accommodate local SOPs, problem areas, and/or mission requirements. The contractor shall develop a comprehensive program of inspections and monitoring actions. The role of the government is quality assurance, to monitor the effectiveness of the contractor’s quality control plan and to ensure contract standards are achieved.

2 DESCRIPTION OF SERVICES

2.1 Scope of Work: The future success of the United States Expeditionary Forces will continue to be heavily dependent on adequate CSS operations to ensure the success of the Combatant Commander. The current Global War On Terrorism (GWOT) and lessons from operations in Afghanistan and Iraq have highlighted the expanded need for tactical training in the CSS community to survive on the battlefield in order to sustain military operations. The FLTC program requires FORSCOM to train and assess the strengths and weaknesses of Quartermaster unit's warfighting skills in the execution of critical tasks centered on Quartermaster core tactical water purification training. This is done via the rodeo/lanes training on 3K GPH ROWPU, the 600 GPH ROWPU, the Tactical Water Distribution System (TWDS), the Water Storage and Distribution System (WSDS), the Tactical Water Purification Systems (TWPS), and the Lightweight Water Purifier (LWP). The lanes training also include tasks related to performing annual Rodeo lanes evaluation. Since its establishment, FORSCOM has expanded training to include all Active/Reserve Component units with a water purification, storage, and distribution mission. This training is not an MOS producing school, but is designed to provide hands-on training to enhance MOS proficiency on water purification, storage and distribution equipment. FORSCOM has the responsibility to provide a trained force to support Combatant Commander's contingencies. The contractor is responsible for quality control actions needed to meet contract terms. The Government is responsible for enforcement of these standards.

2.2 Contract Type: Firm Fixed Price with Cost Reimbursable line items for travel and ODC; Travel shall be governed by Federal Acquisition Regulation (FAR) Part 31.205- 46; All contractor invoices and receiving are required to be submitted electronically in accordance with DFARS 252.232-7003 Electronic Submission of Payment Requests and Receiving Reports through the Wide Area Work Flow (WAWF); Quality Control is the responsibility of the Contractor (see FAR 52.246-1 Contractor Inspections Requirements); Contractor personnel shall comply with all personal identity verification requirements as directed by FAR Clause 52.204-9, Personal Identity Verification of Contractor Personal, Department of Defense (DOD), HQ Department of Army (DA) or local policies; The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5; FAR 52.245-1 covers the Government Property; Clause 252.211-7007 covers Reporting of Government-Furnished Property; Clause 252.245-7002 cover Reporting Loss of Government Property.

3 ROLES AND RESPONSIBILITIES

The "technical" Government personnel who will use this Scheme are: Task Monitor (TM), Alternate Task Monitor (ATM), The Contracting Officer's Representative (COR) and the Alternate Contracting Officer's Representative (ACOR). The COR has the main technical responsibility for overall performance management of the contract. He or she has the lead in monitoring, assessing, recording and reporting the technical performance of the Contractor. The TM is the main interface with the Contractor about performance and works closely with the Contractor's Project Manager. On the other hand, the Contracting Officer (KO) makes all key contractual decisions in obligating the Government. Thus, the TM and COR also will keep the KO informed about the emerging performance and seek the KO's advice and input for non-technical issues that arise. When more in-depth monitoring is required, the COR can request the KO to delegate responsibilities to the TM, ATM, and/or the ACOR. These individuals will support the TM activities by providing technical expertise to augment the TM actions. However, close working relationships among the TMs, the ATMs, and the KO are essential to ensure effective Contractor performance.

Government Personnel:

Contracting Officer (KO) - A person duly appointed with the authority to enter into, administer and terminate contracts on behalf of the Government. The KO is the only person who can legally commit the Government and only the KO, as the Government’s agent, can modify the contract/order. The KO is the final authority for determining the adequacy of the Contractor’s performance. KO decisions arising under or relating to the contact are final.

Contracting Officer’s Representative (COR) – An individual designated in writing by the KO to perform specific technical and administrative functions within the scope and limitations of their written delegation (e.g., surveillance of Contractor’s performance, accept services). The COR is not empowered to make any contractual commitments or authorize any changes to the order/contract or in any way obligate additional funds by the Government; such authority rests solely with the KO.

Contract Administrator – The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

Quality Assurance Evaluator (QAE) – An individual nominated by the requiring activity to assist the COR and provide technical oversight of the Contractor’s performance. The QAE’s primary duty is to monitor the Contractor’s performance by physically checking to see that tasks are completed, reports are submitted, and desired outcomes are achieved. When a surveillance observation results in an unacceptable evaluation, the QAE will report the unacceptable performance to the COR. The QAE is not authorized to direct work, offer advice on how the work should be performed, change the contract, or in any way obligate payment of funds by the Government.

Project Manager - The Project Manager has overall responsibility for the PWS, surveillance, Government estimate, and funds for specific service contracts. His/her general responsibilities include: preparing the PWS and Performance Requirements Summary (PRS), Quality Assurance

Surveillance Plan (QASP) and obtaining KO coordination of the final product; nominating qualified individuals as CORs to the KO; ensuring CORs are proficient in their specialty area;

evaluating the COR’s job performance and advising the KO of any possible problems; and ensuring other personnel in contact with the contractor’s personnel maintain a contractual working relationship that avoids actual or perceived conflicts of interest. The Project Manager is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the KO for action.

Property Administrator – An authorized representative of the Contracting Officer appointed in accordance with agency procedures responsible for administering the contract requirements and obligations relating to Government property in possession of a Contractor.

Government/Contract Personnel Contact Information Name Title Phone e-mail

Alvin Lee Task Monitor (910) 570-6402 Alvin.k.lee.civ@mail.mil Kenneth Madden

CPT Benson Rutledge

Deputy TM (910) 570-5488 Kenneth.a.madden.civ@mail.mil

COR (804) 279-7194 benson.a.rutledge.mil@mail.mil SFC Greg

Moody ACOR (804) 271- 7194 Gregory.o.moody.mil@mail.mil

Contractor Personnel:

Quality Manager- Promotes quality achievement and performance improvement throughout the organization. Develops implements, communicates and maintains a quality plan to bring the Company's Quality Systems and Policies into compliance with quality system requirements.

Direct the activities of quality personnel to measure key quality characteristics of processes from inception to completion. Establishes the standards of service for customers or clients.

Program Manager- Responsible for running complex programs and projects. Supervises the project team and manages conflicts within different departments. Plans and sets project goals and milestones and develops risk management strategies. Defines resources and schedules for the implementation of the program. Clearly defines requirements and sets targets accordingly.

Recognizes areas for internal improvement and develops plans for implementing the improvements.

Name Title Phone e-mail Wanda Hale PM (703) 819-8892 wanda.hale@aprointl.com

4 CONTRACT QUALITY REQUIREMENTS

Quality Control Program. Paragraph 1.6.1.1of the PWS requires the contractor to establish a QCP. The contractor shall establish, through an independent function, a quality program that encompasses all aspects of the contract and is implemented by the QCP.

Jim Wheeler Deputy PM (757) 344-4729 jim.wheeler@aprointl.com

Government Quality Assurance. The Government will perform Quality Assurance oversight of the Contractor and Contractor’s QCP IAW with this QASP to ensure acceptable levels of contract performance are achieved and that the contractor is performing acceptable levels of Quality Control to ensure fully acceptable services are provided.

5 SURVEILLANCE APPROACH AND PROCEDURES

5.1 Purpose: This section details the method to be used in verifying contractor compliance with the contract requirements. The key elements of this process are the contractor’s QCP and government identified critical Performance Requirements. The critical requirements, dictating the tasks, standards, and method of surveillance can be found in the PRS. This QASP provides the procedures on how to conduct these inspections.

5.1.1 Surveillance Approach: To facilitate the surveillance of the contractor’s QCP, government personnel will verify contractor compliance with designated performance requirements. The PRS summarizes the standards for acceptable performance. Failure to meet standards may trigger action taken by the Government in accordance with FAR:

52.246-4, Inspection of Services—Fixed-Price 52.246-5, Inspection of Services—Cost-Reimbursement

5.2 Methods of Surveillance include but are not limited to:

• 100% Inspection - This is a method whereby all outputs of a particular service output are monitored. What distinguished 100% inspection is that all services of a particular area are inspected because these areas are of such critical importance and high risk that Contractor nonperformance would pose a direct risk to mission failure or consequence of failure is high (i.e. life or limb are threatened).

• Random Sampling - When a service is performed relatively frequently and a statistically valid sample can be selected for audit. This is the most appropriate method for frequently recurring tasks. Random sampling is a method whereby some part, but not all of Contractor performance in an area is evaluated. What distinguishes it as random sampling is that each service output (lot) has an equal chance of being selected for inspection. In this manner, the Supporting COR need only make a few observations from which to project the quality of the entire lot. The Government through it’s COR/ Supporting COR will monitor the Contractor’s compliance on a continuous basis in areas surveyed by random sampling.

• Periodic Sampling - Planned sampling of a service at specific predetermined dates and times. May be appropriate for tasks that occur infrequently.

• Customer Feedback – Not necessarily a valid method of surveillance but a good indicator for areas surveillance should be conducted or intensified.

5.3 Surveillance Procedure: ALL SURVEILLANCE WILL BE CONDUCTED PER THE

ATTACHED SURVEILLANCE CHECKLIST…

5.3.1 Periodic Sampling Plan

5.3.2 Trafficking in Persons

The United States Government has a “zero tolerance” policy against human rights abuses. All U.S. Defense contractors must treat employees fairly, domestically and abroad consistent with FAR 52.222-50 Combating Trafficking in Persons. If at any time the COR or QAE suspects a trafficking in persons violation they are to report it to their contracting officer and call or email the (within the U.S. 800-424-9098 or 703- 604-8799); Outside the U.S. 00-1-703-604-8799; email hotline@dodig.osd.mil).

5.4 Surveillance Standard: The Performance Standard set forth in the PWS and PRS are the standards the Contractor must meet for services to be deemed acceptable. Generally, under commercial services contracts, the Government is relying on the Contractor’s assurances that the services conform to contract requirements. Consistent with FAR 52.212-4, Contract Terms and Conditions, (a) Inspection and Acceptance, the Contractor shall only tender for acceptance those services that conform to the requirements of the contract/order. The Government may require re-performance of nonconforming services at no increase in contract price. The Government reserves the right to refuse acceptance of nonconforming services. In no case shall the Government’s right to inspect services under the inspection provisions of the contract be prejudiced.

5.5 Surveillance Schedule: The COR will develop a monthly schedule of surveillance activities based on the Performance Standards as outlined in the Performance Requirements Summary (PRS)(PRS will be an attachment to this QASP) as well as any other critical contractual requirements determined to be higher risk requiring oversight.

The surveillance outlined in the monthly schedule will be as detailed and in-depth as necessary to provide the Government with the objective quality evidence required to support acceptance of the services provided by the Contractor. The schedule will provide planned periodic surveillance during all required hours of the Contractor’s operation. The schedule is “FOR OFFICIAL USE ONLY” and is not releasable to anyone other than authorized Government personnel. The schedule will identify the method of surveillance, the date of inspection, place of inspection, activity to be monitored, and who will conduct the surveillance (dates and times can be altered without a formal change to the schedule as long as all inspections are performed). The DA Form 5475-R (COR Surveillance Schedule) http://armypubs.army.mil/eforms/pdf/A5475.PDF may be tailored to be used for this purpose. The monthly Surveillance Schedule will be uploaded into the miscellaneous document area of the VCE-COR file by the 15th of the month, for the next month. (e.g., February’s Surveillance Schedule will be uploaded by January 15th). If applicable a surveillance schedule that covers a year can be uploaded.

5.6 Inspection instructions/checklists: The COR will develop inspection instructions/checklists for all planned inspections which may require special instructions on how to perform the inspection, what observations should be made with specific details of what to look for acceptable performance. The Surveillance Activity Checklists, DA Form 5476 http://armypubs.army.mil/eforms/pdf/A5476.PDF may be tailored to be used for this purpose. The surveillance checklist will be uploaded into the miscellaneous document area of the VCE-COR file by the 15th for the preceding month (e.g., January’s report will be uploaded by 15 February).

http://armypubs.army.mil/eforms/pdf/A5475.PDF http://armypubs.army.mil/eforms/pdf/A5476.PDF

5.7 Documentation of Inspections: All inspections/observations will be documented and will include as a minimum date and time, who performed the inspection, what was inspected, to what standard and the results. Successful or exceptional performance will be documented as well as deficiencies in Contractor performance. Documentation will be maintained for future reference, audit, and proof of inspection and past performance documentation. The Tally Checklist DA Form 5481 http://armypubs.army.mil/eforms/pdf/A5481.PDF may be tailored to be used for this purpose.

5.8 Documentation of Meetings: The COR will within one business day prepare a

Memorandum for Record (MFR) of meetings held in regards to the contract. The MFR will include the reason for the meeting (routine, scheduled, special, etc.). At a minimum, the MFR will include the following information: Date and time held, who was present from the government and the contractor, topics discussed and any resolutions, specific findings or observations. The MFR will be signed by the COR and uploaded into the miscellaneous document area of the VCE-COR file.

6 NON-CONFORMING PERFORMANCE

6.1 Contract Deficiency. The COR will inform the contracting officer immediately, in writing, upon discovering that the contractor is not performing in accordance with the terms of the contract.

The COR will notify the Contractor, in person, each time an unacceptable observation has been recorded and ask the Contractor to correct the problem or re-accomplish the service. All valid non-conformances observed by the Government will be documented! The COR will record the contract requirement, the specific deficiency to the requirement, the date and time it was discovered, and have the Contractor initial the entry. The Contractor will be given a time line after notification to correct the deficiency in accordance with requirements of the contract. Deficiencies that cannot be corrected within the indentified time line will be reported to the Contracting Officer. Again the Tally Checklist DA Form 5481 http://armypubs.army.mil/eforms/pdf/A5481.PDF may be used for this purpose.

6.2 Customer Feedback: For customer feedback or complaints it is recommended that the

Customer Complaint Record DA Form 5477 http://armypubs.army.mil/eforms/pdf/A5477.PDF be used. However customer feedback can be in any form, verbal or written but no matter the format the COR will maintain a record of the feedback positive or negative.

a. If immediate response to a complaint is required, the COR will provide the response to the requester as soon as practical.

b. The COR will conduct an investigation to determine the validity of any negative comments received.

c. If the negative comment is determined not to be valid, if possible, the COR will inform customer of the reason(s) as soon as practical.

http://armypubs.army.mil/eforms/pdf/A5481.PDF http://armypubs.army.mil/eforms/pdf/A5481.PDF http://armypubs.army.mil/eforms/pdf/A5477.PDF

d. For validated negative comments that are true contractual non-conformances see paragraph 6.1. If this non-conformance is a more serious (systemic in nature) deficiency or recurring deficiency that could indicate a trend the COR should see paragraph 6.3.

e. The COR will follow up with the customer of the corrective action taken by the contractor, if applicable.

6.3 Contract Deficiency Reports: The COR will report more serious (systemic in nature) deficiencies or recurring deficiencies that could indicate a trend by using the DA Form 5479-R, Contract Discrepancy Report http://armypubs.army.mil/eforms/pdf/A5479.PDF .

The Contract Discrepancy Report will state the Contract Requirement, the specific contract reference and the specific violation (s) to the requirement. The COR will forward copies of Contract Discrepancy Reports to the KO within one working day. The KO will notify the Contractor and request corrective action to the specific non-conformance, identification of the root cause and corrective action for the root cause with a required suspense date. The KO may require the Contractor to re-perform any services that do not meet contract requirements at no additional cost to the Government. The Contractor will return a copy of the completed and signed DA Form 5479-R along with their Corrective Action Plan (CAP) to the KO for review, approval and inclusion in the contract/order file. The KO should include the COR in the review of the CAP and re-inspection of services that were found deficient to ensure the CAP included adequate root cause analysis, corrective action for the root cause and that it was accomplished in the timeframe agreed upon. The KO and COR will not consider the CDR closed until all deficiencies have been corrected and all agreed upon actions of the CAP have been completed. Contractor’s failure to follow through and complete corrective actions will be reported immediately to the KO for further action.

(Note: if the COR has to repeatedly perform re-inspection there could be a Government re-inspection cost which could be recovered from the Contractor). The COR will also follow-up after the Contractor has completed the corrective action to ensure that the Contractor’s corrective action was sufficient to preclude recurrence.

7 DATA ANALYSIS

7.1 COR shall perform and document analysis of available data monthly and make adjustments to surveillance schedule as required based on results of analysis. Analysis shall be used to look for and document trends in performance which may indicate shifts in performance risk that could result in increased or reduced surveillance. Data can be based on Government observations or Contractor observations. Negative trends noted using Government observations could result in issuing Contractor a Contract Deficiency Report (CDR). Trends noted using Contractor data should never result in a CDR unless the Contractor is not addressing the negative trend. Documentation of data analysis will be in the Monthly COR Activity Report.

8 ACCEPTANCE OF SERVICES

8.1 When all services have been deemed acceptable and there is documented objective quality evidence to support acceptable performance the COR will accept the services provided and authorize payment upon satisfactory completion of the work. This is done by approving the Contractor’s invoice in Wide Area Workflow https://wawf.eb.mil/.

http://armypubs.army.mil/eforms/pdf/A5479.PDF https://wawf.eb.mil/

9 MONTHLY COR ACTIVITY REPORT

9.1 The COR will submit a brief monthly activity report to the KO which will include the next months surveillance schedule, summary of inspections performed with results, summary of customer complaints with analysis, summary of contract discrepancies, results of data analysis, recommended adjustments to surveillance, invoices accepted and any other pertinent contract activities.

10 CONTRACTOR MANPOWER REPORTING (CMR)

10.1 The COR shall fill in required information and verify Contactor has complied with the required contractor manpower reporting and document any observations. Reporting is for the 12 month period ending Sept. 30th of each FY and reporting is due by the contractor by 31 Oct of each FY. Registration and manual can be found at https://cmra.army.mil.

11 QUALITY ASSURANCE SURVEILLANCE FILE

11.1 The official COR Quality Assurance Surveillance File will be maintained in the on-line COR Management Tool https://arc.army.mil/COR/ per ACC PAM 70-1. The Quality Assurance, or COR Surveillance file shall contain the following as applicable:

a. Copy of the COR designation letter from the KO, any changes to that letter, and any termination letters.

b. Training Certifications for COR and refresher training.

c. Copy of the contract and all contract modifications.

d. Copy of the applicable Quality Assurance Surveillance Plan (QASP).

e. Copy of the contractor’s Quality Control Plan (QCP).

f. All correspondence initiated by authorized representatives (Contractor or Government) concerning performance of the contract.

g. Names, position titles and contact information of all key personnel assigned to this contract both Government and Contractor.

h. Monthly surveillance schedules.

i. Surveillance Checklists.

j. Records of all inspections performed and the results.

k. Customer Feedback.

https://cmra.army.mil/ https://arc.army.mil/COR/

l. Memoranda for record of minutes of any meeting, telephone conversations and discussions with the contractor or others pertaining to the contract or contract performance.

m. Documentation pertaining to acceptance of services, reports or data.

12 CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM (CPARS)

12.1 Documented surveillance data IAW this QASP will be used as objective data to support

CPARS ratings. The inclusion of detailed documented inspection results provides objectivity to CPARS reporting. CPARS will be accomplished annually or at the end of a Task Order whichever occurs first. http://www.cpars.csd.disa.mil/cparsmain.htm

13 CONTINUOUS IMPROVEMENT OPPORTUNITY

13.1 If the contractor receives continuous low ratings in a particular area or a high percentage of low ratings within one Functional Area, the COR may provide feedback to the contractor through the Continuous Improvement Opportunity form, that is submitted by the COR after consulting with the KO. This form makes the contractor aware of the problem(s) and allows the contractor an opportunity to correct the deficiency before it becomes worse or affects past performance ratings. This feedback to the Contractor’s Program Management identifies an area not meeting full performance and should quote the specific PWS/PRS requirement and what is deficient. Low ratings within one Functional Area observed during the course of the surveillance will require contractor corrective action.

14 SPECIAL AUDITS

14.1 The COR should be constantly alert to conditions that would warrant a special quality audit. If government personnel have direct or indirect evidence a functional area is out of acceptable tolerances or repeated efforts to correct a deficiency is not working, a request for a functional area quality audit should be raised thru the Contracting Officer.

15 HIGH RISK AND CRITICAL OPERATIONAL REQUIREMENTS

Performance Requirements Summary (PRS). The Performance Requirements Summary (Reference PRS from contract) provides a list of the contractual requirements that will be verified as contractually compliant by government personnel. The requirements are arranged according to the associated functional area they are associated with. Any functional areas without critical requirements are omitted. Surveillance of any functional area that does not have critical requirements will be accomplished through surveillance by the quality manager of the contractor’s QCP that encompasses all areas of the contract.

For services not included in the PRS, government quality assurance actions and remedies applied against deficiencies, errors, and omissions found during surveillance will be assessed according to requirements contained in the PWS. The absence from the PRS of any Contract requirement shall not detract from its enforceability or limit the rights or remedies of the Government under any other provision of the Contract, including the PWS.

http://www.cpars.csd.disa.mil/cparsmain.htm

The contractor will be evaluated on each performance measure using the following scale (reference CPARS website for additional guidance at https://www.cpars.csd.disa.mil/):

Rating Contract Requirements Problems Corrective Actions

Exceptional Exceeds Many – Government Benefit Few Minor Highly Effective

Very Good Exceeds Some – Government Benefit Some Minor Effective

Satisfactory Meets All Some Minor Satisfactory

Marginal Does Not Meet Some Recover Still Possible

Marginally Effective;

Not Fully

Implemented Unsatisfactory Does Not Meet Most Recovery Not Likely Ineffective https://www.cpars.csd.disa.mil/

Performance Requirement Summary (from PWS/PRS)

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Ref Task Performance Standard Acceptable Level of Performance

Monitoring Method

5.2.

Logistical Program Manageme nt Support

Overall task management of FLTC Program

100%

The contractor will be evaluated using Periodic surveillance, i.e., monthly. COR and ACOR will perform these duties.

5.2.

1.

Provision of SME and instruction s on all

FLTC

matters

95% SME availability, 95% SME

Availability

Status update during weekly, quarterly, or monthly briefing and customer feedback.

5.2.2.

Prepare Monthly Status Reports

The contractor shall provide monthly status reports including MTTs and MMTs within 7 days of the completion on the training.

Minimum acceptable level of service, i.e., No more than one late report during each performance period

100% report review

5.3

Logistics Assessmen t, Review, and Analysis Program Support

Development a compliant comprehensive logistics assessment, review, and analysis program

100% 100% Inspection and quarterly meetings

5.4.

Logistics Training Support

The contractor shall prepare and forward to FORSCOM, a “Training Report” at the conclusion of the work required by the PWS. Must submit report within 15 days of training completion.

Minimum acceptable level of service, i.e., No more than one late report during each performance period

100% report review

5.4.1 7.2.

Developme nt of Training Schedules

Maintain and update weekly/monthly/quarterly training schedules

100%

Status update during weekly, quarterly, or monthly briefing and customer feedback.

5.5.

Site Operation Tasks

Provide overall responsibility for the operations at the Government-Owned, Contractor Operated (GOCO) site at Fort Story, VA.

100%

Status update during weekly, quarterly, or monthly briefing and customer feedback.

5.6.

Logistical Supply, Maintenan ce and Repair Services.

Provide support to the supply, maintenance, and repair functions of the FLTC operations.

Minimum acceptable level of service, i.e., 100% accurate accountability of

GFE, supply parts, inspections, repairs and maintenance

The contractor will be evaluated using Random Sampling i.e., monthly. COR and ACOR will perform these duties.

15 HIGH RISK AND CRITICAL OPERATIONAL REQUIREMENTS