Questions_and_Answers.docx

Questions and Answers Pertaining to Solicitation Number: W15QKN-17-Q-0003- Hardware Refresh of Government Furnished Equipment and Technical and Maintenance Support

1) Question: Is the contractor installing this equipment as part of the upgrade or only procuring the equipment for delivery?

Answer: The contractor will provide the hardware for delivery. No installation is required.

2) Question: If the contractor is installing the equipment, can you clarify if you required on-site 24 X 7 contractor support per para. 1.3.

Answer: The 24 (hour) x7 (days) is maintenance support at a "premium" level, instead of a "standard" level of support, which is usually 8-5...Mon-Fri.

3) Question: Do you required on ground support for the life of this contract?

Answer: The 24x7 premium level maintenance support is required for both the Base Year and one additional year.

4) Question: Can you please provide feedback on the number of FTEs if any are needed and labor category description for each?

Answer: There are no FTEs required as there is no labor component to this contract.

5) Question: Is this a new requirement?

a. If not, can you please provide the current contract number and vendor name?

Answer: This is a new requirement, therefore there is no incumbent contractor nor previously awarded contract.