VITA-RFP 2026-03 - 02.3 Exh (Solution - Aspects).docx

This document is Exhibit 2.3 (Solution Aspects) to a Master Services Agreement between the Virginia IT Agency (VITA) and a supplier for End User Computing (EUC) Services on behalf of the Commonwealth of Virginia. VITA seeks a strategic partner to deliver enterprise-wide, next-generation EUC services to Virginia Executive Branch agencies and other public bodies. The supplier will provide fully managed, secure, and compliant end-user services supporting both supplier-owned and Commonwealth-owned/leased devices, with flexibility to optimize device offerings and implement transformative modernization efforts while containing costs. Service delivery encompasses end-to-end support including device support, software support, troubleshooting, lifecycle management, financial tracking, asset management, CMDB maintenance, and GASB compliance. The supplier is expected to integrate as a full Tier 1 supplier within the VITA ecosystem and may propose value-added or premium services as optional capabilities to agencies.

The supplier's EUC tools must not utilize proprietary formats that hinder integration into the MSI platform or VITA Toolkit, and VITA and the MSI integrator shall maintain full, uninhibited real-time visibility into the content and configuration of all EUC-provided tools. Throughout the contract term, the supplier will be required to propose continual improvements to service and device offerings to meet evolving customer needs, with emphasis on service quality, operational efficiency, and customer experience. VITA anticipates a single award for this contract. The document references Exhibit 2.3.1 (Solution - End User Computing Services) as a related exhibit and indicates Exhibit 2.3.2 is reserved.