VITA-RFP 2026-03 - 02.3.1 Exh (Solution - End User Computing (EUC) Services).docx

RFP 2026-03: End User Computing (EUC) Services Exhibit 2.3.1 Solution

SUPPLY CHAIN MANAGEMENT (SCM)

REQUEST FOR PROPOSAL

Exhibit 2.3.1 Solution – End User Computing (EUC) Services

RFP 2026-03: End User Computing (EUC) Services

COMMONWEALTH OF VIRGINIA

VIRGINIA IT AGENCY (VITA)

SUPPLY CHAIN MANAGEMENT (SCM)

7325 BEAUFONT SPRINGS DR

RICHMOND, VA 23225

Supplier RFP Guidelines Supplier will submit this document as part of its RFP response submission.

This Exhibit supplies specific information for the Supplier’s use when responding to the RFP. This Exhibit is intended to be updated in stages throughout the procurement process. This Exhibit contains an outline of key topic areas that Supplier is required to address as part of its response to the RFP. The response will include a thorough description of its solution and overall approach to implementing the Services in the customer’s environment and successfully transitioning responsibility from the Incumbent Supplier.

Supplier Instructions

1. Supplier will modify the electronic version of this Exhibit (as provided with the RFP materials) to respond to the requirements herein.

2. Supplier will modify this Exhibit by completing all sections within this document. Supplier will refrain from modifying section titles or removing sections.

3. Supplier may remove the VITA-provided guidance (i.e. the italicized text) with each section.

4. Although the sections are related, the Supplier should refrain from repeating responses in subsequent sections. Be sure to tailor the response for each section specific to the request in that section.

5. This outline for the Supplier Solution is aligned with Exhibit 2.1 (Description of Services – End User Computing (EUC) Services). Supplier need not restate the requirements from Exhibit 2.1 (Description of Services – End User Computing (EUC) Services); rather it should articulate how its unique solution will perform the services.

6. Supplier will include materials specific to its solution for this RFP. The Supplier will refrain from providing “marketing materials” and background information already provided to VITA or otherwise available in the public domain.

7. The Supplier will return the completed file as part of its overall response to the RFP, in accordance with the submission and file naming requirements indicated in the RFP Instructions. The Functional Service Areas below reference sections of Exhibit 2.1 (Description of Services – End User Computing (EUC) Services). The Supplier should review that section of such Exhibit before responding to each functional area. Capitalized terms in this section may refer to section headings in the Description of Services.

8. Supplier should provide an overall view of the solution and operational approach to meeting the overall requirements contained in the Description of Services. The Supplier need not restate the requirements from Exhibit 2.1 (Description of Services – End User Computing (EUC) Services) rather it should articulate how its unique solution will perform the services.

9. The Solution Summary must contain the following components in the order specified below.

Table of Contents

The Functional Service Areas below reference sections of Exhibit 2.1 (Description of Services – End User Computing (EUC) Services). The Supplier should review that section of such Exhibits before responding to each functional area. Capitalized terms in this section may refer to section headings in the Description of Services.

Supplier should provide an overall view of the solution and operational approach to meeting the overall requirements contained in the Description of Services. The Supplier need not restate the requirements from Exhibit 2.1 (Description of Services – End User Computing (EUC) Services) rather it should articulate how its unique solution will perform the services.

The Solution Summary must contain the following components in the order specified below.

Introduction Cross-Functional Services General Service Management Systems Service Management System Processes Enterprise Architecture General Architecture Requirements Design / Architecture Requirements Availability / Performance Requirements Capacity and Performance Requirements Continuity Requirements Technology Requirements Integration / Interoperability Requirements Accessibility Standards Artificial Intelligence (AI) Requirements Security Requirements General Security Requirements List of Software and Tools Security Integration Security Management Security Program Security Assessments Security Assessment by Third Parties Security Incident Management Personnel Requirements Security Clearance Management Security Clearance System Risk Management Risk Monitoring, Identification, and Reporting Risk Prevention and Mitigation Baseline Requirements Data Security Requirements User Authentication and Authorization Security Standards (New Tab) SMM Responsibilities Common Services General Microsoft 365 Supplier Personnel Device Ordering – Bulk Orders Device Selection Process Endpoint Management Operations Device Inventory Device Discovery Reporting and Analytics Automated Actions Scheduled Actions Analytics Orchestrated Workflows Governance and Administration Device Life Cycle Management Enrollment Provisioning Remote Actions Driver and Firmware Management Out-of-Band Management Decommission/Retire OS Lifecycle Management OS Deployment OS Patch Management OS Version Management Application Life Cycle Management Application Deployment Application Updates and Patching Third-party Application Management Enterprise App Store Endpoint Policy Management Device & OS Configuration Policy User Configuration Policy Certificate Management Policy Network Configuration Policy Endpoint Management Integrations Identity Provider (IdP) Driver and Firmware Policy Driver and Firmware Repository Certificate Service Enhanced Services ITSM Tool Third-Party Software Patching Service image1.jpeg