Vehicle_Towing,_Storage,_Salvage_and_Related_Services.pdf

CITY OF TUCSON

REQUEST FOR PROPOSAL

260176

VEHICLE TOWING, STORAGE, SALVAGE AND RELATED SERVICES

Due Date: Monday, June 8, 2026

City of Tucson

255 W Alameda St

Tucson, AZ 85701

Procurement portal https://secure.procurenow.com/portal/tucson-az

Public Portal https://secure.procurenow.com/portal/tucson-az/projects/239554

PUBLISH DATE: May 14, 2026 https://secure.procurenow.com/portal/%7Bproject.government.code%7D https://secure.procurenow.com/portal/%7Bproject.government.code%7D/projects/%7Bproject.id%7D https://secure.procurenow.com/portal/%7Bproject.government.code%7D/projects/%7Bproject.id%7D

CITY OF TUCSON REQUEST FOR PROPOSAL NO. 260176

BUSINESS SERVICES DEPARTMENT Page 2 of 57 SHARED SERVICES PROCUREMENT DIVISION RESPONSIBLE CONTRACT OFFICER: Casey Adams

255 W. ALAMEDA, 6TH FLOOR, TUCSON, AZ 85701 PH: (520) 837-4128

Attachments:

A - Offer and Acceptance C - 260176 - Vehicle Towing Price Page - Excel Document

E - HUD-5369-B

F - HUD-5370-C1 (MWRD > $250,000)

G - HUD-5370-C2 (MWRD > $2,000)

H - HUD-MWRD (FY25-26)

I - HUD-SECTION 3 (FY26)

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A. NOTICE

A.1. CITY OF TUCSON

NOTICE OF REQUEST FOR PROPOSAL NO 260176

TITLE: Vehicle Towing, Storage, Salvage and Related Services

SUBMITTAL DUE DATE: Monday, June 8, 2026 AT 2:00 P.M. LOCAL AZ TIME

PRE-SUBMITTAL MEETING DATE: Friday, May 29, 2026

TIME: 2:00 pm LOCAL AZ TIME

LOCATION: Microsoft Teams Meeting

Microsoft Teams Link

Microsoft Teams meeting Join: https://teams.microsoft.com/meet/21764622376429?p=SKC1naOoxEuwQpJTV2 Meeting ID: 217 646 223 764 29 Passcode: RY2Xg9sa

Dial in by phone +1 213-293-2303,,828080330# United States, Los Angeles QUESTIONS SHALL BE DIRECTED TO: Casey Adams

(520) 837-4128 casey.adams@tucsonaz.gov

Posted Date: Thursday, May 14, 2026

Competitive sealed offers for the material or service specified in this solicitation must be submitted through the City’s online bidding system. No late submitted offer will be accepted or considered.

Reponses submitted in physical form or by facsimile or email will not be considered. Offerors are cautioned to commence the submittal process sufficiently ahead of time to allow for unanticipated delays resulting from things like a slow internet connection, internet outage, difficulty uploading large documents, differing system requirements, etc.

Questions about this solicitation must be addressed to the responsible Contract Officer listed herein.

https://teams.microsoft.com/meet/21764622376429?p=SKC1naOoxEuwQpJTV2 https://teams.microsoft.com/meet/21764622376429?p=SKC1naOoxEuwQpJTV2 tel:+12132932303,,828080330

BUSINESS SERVICES DEPARTMENT Page 4 of 57

B. INTRODUCTION

B.1. Summary

The City of Tucson is seeking proposals from qualified contractors to provide vehicle towing, storage, auction, extrication, stabilization, and salvage services for the following City of Tucson Departments:

• Tucson Police Department (TPD)

• Tucson Fire Department (TFD)

• Counter Narcotics Alliance (CNA)

• Environmental Services (ES)

• General Services (GS)

• Housing and Community Development (HCD)

• Department of Transportation and Mobility

• ParkTucson

• SunTran

• SunVan

• SunLink

B.2. Background

The City of Tucson has a continued need for Vehicle Towing, Storage, Auction, Extrication, Stabilization, and Salvage Services for City of Tucson Departments. This need is broken down to include services for the following groups. Offerors shall provide specific pricing for towing and storage services for each group:

• Group 1: Mandatory Towing Impound and ARS 28-3511 Vehicle Tows (approx. 1600 tows per year) Group 1 also requires the Contractor to provide salvage and auction services for unclaimed vehicles. Over the past 5 years, approximately 1300 vehicles per year have been unclaimed and were either auctioned or salvaged. Group 1 In addition, offerors shall also provide a revenue sharing plan for all mandatory and ARS 28-3511 towed vehicles. The revenue sharing plan may include, but not be limited to, a referral fee for all vehicles towed, an auction/surplus revenue sharing plan, and a per-day storage revenue sharing plan. Please provide a revenue sharing plan if you are submitting a proposal for Group 1.

• Group 2: Vehicle Towing and Removal Services (appx. 3800 tows per year)

• Group 3: Towing Services for of City Owned Vehicles and SunTran/SunVan/SunLink (appx.

1400 tows per year)

• Group 4: Towing and Removal Services for DTM (Park Tucson) (appx. 60 tows per year)

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• Group 5: Towing and Removal Services for Housing and Community Development (HCD)

The City intends to evaluate and award each group separately and offerors do not need to submit a proposal for all groups to be considered for award.

A.R.S. 41-1830.51 subsection C, states “a towing firm may only have one contractual agreement per geographic towing area with the department or a county, city or town for towing or storage services or both.” If an Offeror is awarded multiple groups, the City will consider that to be one contract.

The City reserves the right to modify the contract at any time to comply with changes to the applicable sections of the Arizona Revised Statutes.

B.3. Contact Information

Casey Adams Principal Contract Officer Email: casey.adams@tucsonaz.gov Phone: (520) 837-4128 Department:

General Services mailto:casey.adams@tucsonaz.gov tel:(520)837-4128

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C. SCOPE OF WORK

C.1. GENERAL REQUIREMENTS FOR ALL GROUPS

A. RESPONSE TIMES

1. The necessary personnel and equipment shall arrive on site within fifteen (15) minutes of receipt of a request for service from the City. At the City’s sole discretion, this response time may be altered due to adverse road, traffic or weather conditions. Failure to arrive within the specified time may result in a 10% rate reduction fee.

2. In the event that the Contractor fails to respond within the stated limit, the City reserves the right to request service from another provider.

3. Should service be requested from another provider due to the Contractor’s failure to meet the response time and in the event that the Contractor arrives on site prior to the arrival of the other service provider, the Contractor shall provide service.

4. The Contractor shall be responsible for any costs incurred by another service provider contacted by the City as a result of the Contractor’s failure to meet the response time requirement.

B. STANDBY TIME

1. The Contractor may assess a standby charge of an additional one-fourth of the basic towing rate if the tow truck operator has not been permitted by the City to hook up to the vehicle to be towed within thirty (30) minutes of the operator’s arrival at the site.

2. The standby charge may be assessed for each successive increment of fifteen (15) minutes or a portion thereof until the time the operator is allowed to hook up to the vehicle to be towed.

C. LICENSING AND COMPLIANCE WITH LAWS, ORDINANCES AND REGULATIONS

1. Contractor shall obtain and maintain all licenses and certifications required for the performance of services under this contract.

2. Contractor’s equipment and personnel shall be licensed and certified as required for the performance of services under this contract.

3. Contractor warrants that the performance of services under this contract shall be fully compliant with the current requirements of the Occupational Safety and Health Act (OSHA) and as it may be

BUSINESS SERVICES DEPARTMENT Page 7 of 57 amended or updated throughout the term of this contract.

D. PERSONNEL

1. Contractor shall furnish copies of valid Arizona driver’s licenses applicable to the equipment being operated (including CDL license) for all personnel performing services under this contract.

2. All equipment operators shall be qualified as required by the Department of Public Safety Tow Truck Rules and Regulations.

3. Personnel shall operate equipment in a safe and prudent manner, complying with traffic laws.

4. Contractor shall provide the City with the name, address and date of birth of all personnel proposed to perform services under this contract. The City may conduct background investigations on personnel. An employee may begin work under this contract when the background investigation is complete and the City has notified the Contractor of its satisfaction.

5. Contractor shall remove from service any employee deemed unsatisfactory by the City upon written notice.

6. The Contractor’s personnel shall refrain from using vulgar or profane language in a public area while performing services under this contract.

7. All personnel having contact with the public shall be courteous at all times. Discourtesy shown to vehicle owners, drivers, passengers or those accompanying them shall be grounds for termination of the contract.

8. The Contractor and its employees shall not solicit or suggest a vehicle repair facility to the owner or driver of a towed vehicle.

E. EQUIPMENT

1. Contractor shall maintain in good operating condition no less than twelve (12) light duty tow trucks. Medium duty trucks may be substituted for light duty trucks if they are equipped with slings and are charged as light duty tows when used for light duty.

2. Contractor shall maintain in good operating condition no less than two (2) four-wheel drive vehicles. In the event that the Contractor’s fleet does not include a four-wheel drive vehicle, the Contractor shall have access to one for use under this contract at all times.

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3. Contractor shall maintain in good operating condition no less than one (1) medium duty wrecker and one (1) heavy-duty wrecker. In the event that the Contractor’s fleet does not include a medium or heavy duty wrecker, the Contractor shall have access to one of each for use under this contract at all times.

4. At least three (3) of the Contractor’s tow vehicles shall be rollbacks.

5. All tow vehicles shall be equipped with the required complement of equipment and clean-up apparatus as required by the Department of Public Safety Tow Truck Rules and Regulations.

6. All vehicles shall be equipped with two-way radio systems for twenty-four hour per day dispatching.

7. The Contractor’s business name, address (city and state at the minimum) and telephone number should be permanently affixed to the driver and passenger sides of the tow vehicles in lettering a minimum of three (3) inches in height.

8. All tow vehicles shall display the Department of Public Safety inspection seal.

9. All operators shall carry business cards for distribution to vehicle owners and drivers and law enforcement officers. Operator should also have rate information or literature about the company.

10. The Contractor shall not imply an affiliation with the City of Tucson on vehicles, facilities or identification.

F. AVAILABILITY

1. The Contractor shall staff the vehicle storage facility with adequate personnel between the hours of 8:00 a.m.

and 6:00 p.m., Monday through Friday. The Contractor’s offices may be closed on the following holidays:

a. New Year’s Day

b. Memorial Day

c. Independence Day

d. Labor Day

e. Veteran’s Day

f. Thanksgiving Day

g. Christmas Day

2. The Contractor shall be available twenty-four (24) hours per day, three hundred sixty five

(365) days per year for vehicle towing and for after-hours access to the storage facility and release of vehicles.

Vehicle owners requiring after-hours access or vehicle release may be charged the gate

BUSINESS SERVICES DEPARTMENT Page 9 of 57 fee. After-hours access shall be granted to City personnel at no charge.

3. In the event that a vehicle owner arrives at the facility prior to closing and has not been served by the closing time, the Contractor shall serve the vehicle owner and shall not charge the gate fee.

G. STORAGE FACILITIES

1. The Contractor shall maintain secure storage facilities of sufficient size for the storage of vehicles. A minimum of eight (8) commercial acres is recommended. Multiple lots may be used.

2. The storage facility shall be located within five miles of the City limits.

3. Contractor shall maintain secure storage facilities designed to accommodate oversized vehicles such as motor homes, horse carriers and large trailers.

4. Contractor shall maintain business offices at the main storage facility. The business name and 24-hour contact telephone number shall be conspicuously posted at the facility. Vehicles shall be released from the main lot only.

5. Contractor shall be responsible for the safekeeping of vehicles in the storage facility. This includes the safekeeping of personal property remaining in the vehicle. Contractor shall take reasonable measures for the safekeeping of vehicles such as closing all operable windows. The Contractor’s responsibility for the safekeeping of the vehicle commences upon hook up to the vehicle and terminates when the vehicle is released to the owner.

6. The Contractor shall make allowances for vehicle owners to mitigate damage to their own vehicles, such as covering a vehicle.

7. In the event that a vehicle is damaged, stolen or stolen from while in the Contractor’s care, the Contractor shall have an established, efficient and speedy procedure for making restitution to the owner of the vehicle.

8. Vehicles stored by the Contractor under this contract shall be stored separately from vehicles stored for other purposes.

9. Vehicles directed to be stored by the Contractor shall not be stored at any location other than the Contractor’s owned or leased facility.

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10. A bailment is created for the benefit of the owner. The Contractor shall not make physical changes or repairs to the vehicle, other than that necessary to tow the vehicle, without the written consent of the owner.

11. In the event, that a vehicle is towed that was previously reported stolen to TPD by the owner, the Contractor shall provide a grace period of three (3) business days before charging the vehicle owner towing or storage facility fees.

H. INSPECTION

1. The City shall have the right to inspect the Contractor’s equipment and storage facility and pertinent records without notice during normal business hours. A thorough inspection may be made every six months, at the City’s option.

2. Inspections performed by the City are for the purpose of ensuring technical competence and compliance and adherence to contract provisions.

GROUP REQUIREMENTS

Note: The individual group requirements listed below shall supersede any conflicts with the general requirements listed above.

C.2. GROUP 1 - MANDATORY IMPOUND AND ARS 28-3511 VEHICLE TOWS

VEHICLE TOWING AND REMOVAL

This accounts for approximately 1600 tows per year.

A. The Contractor shall provide vehicle towing and storage services for vehicles that are towed and impounded under the provisions of A.R.S. 28-3511. Requests may include, but not be limited to, vehicles that are:

1. Disabled

2. Wrecked

3. Abandoned

B. Vehicles shall be towed directly to the Contractor’s storage facility.

C. The Contractor shall be responsible for clean-up of all debris associated with the vehicles at the site includingglass, metal, plastic and other materials. Clean up shall be completed per the instructions of the Tucson PoliceDepartment (TPD) officer at the site and prior to the Contractor leaving the site.

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D. The Tucson Fire Department will assist in clean-up of hazardous materials such as fuel and oil.

The Contractorshall be responsible for disposal of these materials.

RELEASE OF VEHICLES AND INFORMATION

A. The Contractor shall release vehicles to the individual named on the form(s) approved by the Tucson Police Department for that purpose.

B. The Contractor shall require the individual named on the approved TPD release form to produce both the form and photographic identification described on the form for the release of the vehicle.

C. The Contractor shall provide information concerning a towed or stored vehicle to TPD upon request.

D. TPD will be permitted to inspect any personal property in a vehicle upon request.

E. The Contractor shall notify the TPD Impound Unit when a vehicle has been released in a format agreed upon by the TPD Impound Unit and the Contractor.

F. In the event that the Contractor has questions about the eligibility of the vehicle for release or the validity of a release form, the Contractor shall contact the TPD Impound Unit for clarification and assistance. The TPD Impound Unit shall keep the Contractor informed of any changes to forms or procedures that will affect the Contractor’s operation under this contract.

G. Contractor shall comply with the provisions of A.R.S. 28-3515 regarding the disposition of unclaimed vehicles.

RECORD KEEPING AND REPORTING

A. The Contractor shall maintain an accurate record of all vehicles towed pursuant to this contract. Records shall be available to the City for inspection upon request and shall contain the following information for each vehicle:

• Date and time of tow

• Location of vehicle when hooked up

• Name of tow vehicle operator

• Name and identification number of Officer requesting tow

• Storage facility name and address

• Present physical location of vehicle, if stored

• Identification of vehicle including:

o Year

BUSINESS SERVICES DEPARTMENT Page 12 of 57 o Make o Model o Vehicle identification number o License plate state and number o Color

• Release or other disposition information including:

o Date and time of release o Name, address and telephone number of person to whom released o Proof of identity provided o Name of employee releasing vehicle o Police report number o Date of filing abandoned vehicle report, if applicable, in accordance with current Arizona statutes o Fees charged

• Records for each vehicle shall be maintained for a period of not less than two years from the date of each tow. Records shall conform to generally accepted accounting principles.

B. The Contractor shall maintain a list of all vehicles towed under this contract during each calendar day. A calendar day begins at 12 Midnight and ends at 11:59 p.m. the same day. The list shall include the following information:

1. Vehicle year

2. Vehicle make

3. Vehicle model

4. License plate state and number

5. Vehicle identification number

6. Case number

C. The Contractor shall submit this daily list of towed vehicles to the TPD Impound Unit and TPD Finance monthly unless other mutually agreeable arrangements are made in a format agreed upon by the TPD Impound Unit and the Contractor.

D. A representative from the TPD Impound Unit may contact the Contractor via telephone daily at a mutually agreeable time to compare the Contractor’s list of towed vehicles with TPD’s list of towed vehicles.

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E. The Contractor shall submit a daily report of released vehicles to the TPD Impound Unit and TPD Finance at the close of each business day. The report shall contain the following information for each vehicle:

• Date vehicle was towed and beginning date of storage period

• Location of pick up

• Date and time of release

• Vehicle year

• Vehicle make

• Vehicle model

• License plate state and number

• Vehicle identification number

• Case number

• Name, address and telephone number of person to whom released

• Proof of identity provided

• Name of employee releasing vehicle

F. The Contractor shall submit a monthly report of salvaged, sold and auctioned vehicles to the TPD Impound Unit and to TPD Finance. The report shall contain the following information for each vehicle:

• Date vehicle was towed and beginning date of storage period

• Location of pick up

• Case number

• Vehicle year

• Vehicle make

• Vehicle model

• License plate state and number

• Vehicle identification number

• Date of filing of abandoned vehicle report to MVD

• Date abandoned title issued

• Date and time of salvage or sale

• Amount of proceeds received from salvage or sale

• Name, address, and identification of the purchaser

G. The Contractor shall file required reports and notifications with the Arizona Department of Transportation’s Motor Vehicle Division in the manner required by law.

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H. The Contractor’s record keeping system must allow the Contractor to quickly and efficiently locate records and information.

I. Reports submitted shall contain information concerning services provided under this contract only.

Revenue Sharing Plan:

A. As an attachment, interested offerors shall submit a narrative describing the methodology proposed to be used to define a revenue sharing plan between the City and the offeror. The revenue sharing plan should maximize revenues for the City of Tucson utilizing a clearly defined plan which could include, but not be limited to, referral fees, sharing and/or auction/salvage proceed sharing.

B. As part of the Revenue Sharing Plan, offerors should provide a yearly revenue estimate utilizing the following numbers as a baseline:

1. Mandatory Impound Tows - 1600 vehicles

2. Vehicles unclaimed and sold at Auction - 500 (Assume a $750 auction sale)

3. Vehicles unsold and sent to salvage - 300 (Assume a $200 salvage sale)

4. Average storage days in a year - 8 days per vehicle X 2000 vehicles = 16,000 days

C. The revenue estimate should clearly define any referral fees (a fee paid to the City by the contractor when a tow is ordered); any revenue plan for auctioning/salvage of vehicles (including proceed percentages that will go to the Contractor and to the City). Offeror may also offer any other revenue sharing plan available. Fees do not include storage fees charged under A.R.S. 3512 Any plans outlined in this estimate shall be utilized in any resulting contract.

C.3. GROUP 2 – VEHICLE TOWING AND REMOVAL SERVICES

This Group will include will include towing and removal services for police/fire ordered, no preference tows, and citizen requested tows. It will not include vehicles towed and impounded under the provisions of A.R.S. 28-3511, et seq.

For the purposes of this contract, “police/fire ordered tow”, “no preference tows”, and “citizen requested tows” are defined as follows:

• Police/Fire Ordered Tows: Vehicles towed at the request of the Tucson Police Department or Tucson Fire Department. Vehicle owner or driver is not present at the scene. Fees charged shall be in accordance with the contracted rates for this group. Vehicles towed for evidentiary purposes are in this category. The owner or driver may or may not be present. Vehicles towed under the provisions of Section 16-15 of the Tucson City Code are in this category.

• No Preference Tows: Vehicles towed at the request of the vehicle owner or driver. Vehicle owner or driver has not named a preferred towing service provider. Vehicle owner or driver is present at the scene. Fees charged shall be in accordance with the group contracted rates.

• Citizen Requested Tows: Vehicles towed at the request of the vehicle owner or driver. Vehicle owner or driver has named a preferred towing service provider. Vehicle owner or driver is

BUSINESS SERVICES DEPARTMENT Page 15 of 57 present at the scene. Fees charged shall be in accordance with the Contractor’s established market rates.

TUCSON POLICE DEPARTMENT (TPD) REQUIREMENTS

A. VEHICLE TOWING AND REMOVAL

1. The Contractor shall provide vehicle towing service to remove vehicles from public rights of way at the request of the Tucson Police Department. Requests will include vehicles that are:

a. Disabled

b. Wrecked

c. Stolen

d. Abandoned

e. Junked

f. Unlawfully Parked

2. At the request of TPD, the Contractor shall provide vehicle towing services to remove vehicles from any location when:

a. Required as evidence by TPD

b. Impounded by TPD (excluding vehicles impounded under the provisions of A.R.S. 28- 3511)

3. Vehicles shall be towed directly to the Contractor’s storage facility unless the Contractor is otherwise directed by TPD, the owner of the vehicle or the driver of the vehicle.

4. Removal of junked vehicles shall be limited to requests from TPD or City of Tucson Code Enforcement.

5. In the event that the owner or driver of the vehicle requests that the vehicle be towed to a location other than the Contractor’s storage facility, the requestor shall be advised of the additional cost prior to towing.

6. The contractor is responsible for cleaning up the scene of a collision before leaving the scene, per state law. Officers are required to ensure that all collision related debris is removed from the roadway and shall have tow truck drivers return to the scene as needed.

If it becomes necessary for the City to send out a crew to clean up the scene of a collision, the City shall bill the Contractor and Contractor shall reimburse the City for the actual costs incurred.

7. The Tucson Fire Department may assist in clean-up of hazardous materials such as fuel and oil. The Contractor shall be responsible for disposal of these materials.

8. The Contractor shall create an informational handout to be given to owners or drivers of towed vehicles at the site. The handout shall contain the following information:

a. Towing rates

b. Storage charges, gate fees, and all other charges

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c. Business hours

d. Business hours and after hours telephone numbers

e. Release procedures

f. Proof of ownership documents required for release

g. Procedures that apply to private towing including procedures to be following in the event that the target location is not available

h. Acceptable forms of payment

B. TPD IMPOUND LOT

1. The Contractor shall be responsible for the arrangement of vehicles at TPD’s impound lot.

Arrangement of vehicles shall be performed at times agreed upon by TPD and the Contractor. Arrangement of the impound lot shall be performed at no cost to the City.

2. The Contractor shall remove and dispose of vehicles in the impound lot at the direction of TPD. TPD shall establish a not-to-exceed date by which the Contractor must remove designated vehicles from the impound lot.

3. The Contractor shall be responsible for moving vehicles between the current and future TPD impound lots at the direction of TPD. This service shall be negotiated at the time of service. Vehicles in TPD impound lots are considered evidence and as such may not be further damaged in any way while in transit.

C. RELEASE OF VEHICLES AND INFORMATION

1. The Contractor shall require the registered owner to produce photographic identification and proof of ownership for the release of the vehicle.

2. The Contractor shall not release a vehicle to a person purporting to be the owner’s agent unless the person is in possession of at least one of the following:

a. A valid court order empowering the person to take possession of the vehicle.

b. A notarized letter.

c. A valid power of attorney.

d. Order to release from TPD.

3. The Contractor shall follow the same standards stated above for releasing information about a vehicle and personal property in a vehicle with the exception of the following:

a. Information concerning a towed or stored vehicle will be provided to TPD upon request.

b. TPD will be permitted to inspect any personal property in a vehicle upon request.

D. RECORD KEEPING AND REPORTING

1. The Contractor shall submit an accurate record of all vehicles towed pursuant to this contract. Records shall be available to the City for inspection upon request and shall contain the following information for each vehicle:

a. Date and time of tow

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b. Location of vehicle when hooked up

c. Name of tow vehicle operator

d. Name and identification number of Officer requesting tow

e. Storage facility name and address

f. Present physical location of vehicle, if stored

g. Identification of vehicle including:

i. Year

ii. Make

iii. Model

iv. Vehicle identification number

v. License plate state and number

vi. Color

h. Release or other disposition information including:

i. Date and time of release

ii. Name, address and telephone number of person to whom released

iii. Proof of ownership provided

iv. Evidence of authority to act as owner’s agent, if applicable

v. Name of employee releasing vehicle

i. Police report number

j. Date of filing 10-day report, if applicable, in accordance with current Arizona statutes

k. Records for each vehicle shall be maintained for a period of not less than two years from the date of each tow. Records shall conform to generally accepted accounting principles.

2. The Contractor shall maintain a list of all vehicles towed under this contract during each calendar day. A calendar day begins at 12 Midnight and ends at 11:59 p.m. the same day.

The list shall include the following information:

a. Vehicle year

b. Vehicle make

c. Vehicle model

d. License plate state and number

e. Vehicle identification number

f. Case number

g. Whether or not a vehicle was involved in a collision

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3. The Contractor shall submit this daily list of towed vehicles to TPD’s Administrative Support

Bureau every two weeks unless other mutually agreeable arrangements are made.

4. A representative from the TPD Administrative Support Bureau may contact the Contractor via telephone daily at a mutually agreeable time to compare the Contractor’s list of towed vehicles with TPD’s list of towed vehicles.

5. The Contractor shall file required reports and notifications with the Arizona Department of Transportation’s Motor Vehicle Division in the manner required by law.

6. The Contractor’s record keeping system must allow the Contractor to quickly and efficiently locate records and information.

E. FINANCIAL CONSIDERATIONS

1. The prices for services established in this group shall apply to any non-mandatory (Non- A.R.S. 28-3511) tow performed at the request of TPD.

2. If the service request from TPD includes towing to a business or facility that also has an agreement with the Contractor, the prices for service established under this contract shall apply.

3. The vehicle owner shall remit fees for services provided by the Contractor under this group directly to the Contractor. The City shall not be responsible for nonpayment of invoices tendered to individual owners receiving services.

4. The Contractor shall charge vehicle owners for services in accordance with the pricing contained in this group.

5. Storage fees shall be applied only if the vehicle is towed to the Contractor’s facility. Fees for storage shall apply as of the day of the tow to the Contractor’s facility.

6. The Contractor shall not charge vehicle owners for access to their vehicle for the purpose of collecting personal property from the vehicle during business hours.

7. In the event that a vehicle owner arrives at the facility and the Contractor is unable to determine whether or not the Contractor is in possession of the vehicle, storage charges shall not be assessed from the date of the vehicle owner’s inquiry should the Contractor later be determined to be in possession of the vehicle. Additionally, the Contractor shall subtract $25.00 from the vehicle owner’s invoice for the inconvenience caused.

8. In the event that TPD orders a vehicle towed to the police impound lot to be held as evidence, the City will pay for the tow. Fees for service shall be in accordance with the pricing contained in this group.

9. The City shall pay charges for removal of junked vehicles.

10. In the event that TPD mistakenly orders a vehicle towed and stored under this contract, the City will pay for the tow. Fees for service shall be in accordance with the pricing contained in this group.

11. In the event that the Contractor responds to a call that is cancelled before work or service at the site is performed, there will be no charge to the vehicle owner or the City

12. One tow means from the point of pick up to the Contractor’s facility.

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13. In the event that the Contractor reasonably determines that a second tow truck is needed to prevent damage to the vehicle to be towed, the Contractor may charge the vehicle owner for a second tow in accordance with the applicable rate contained in this group.

14. The Contractor shall have the ability to accept various forms of payment in addition to cash.

Forms of Payment accepted shall be stated on the information sheet to be given to vehicle owners.

15. The Contractor shall remit a referral fee (and daily storage fee) to the TPD Administrative Support Bureau and TPD Finance for each vehicle towed under the provisions of this contract. Fees due by the 15th of each month.

F. INVOICING

1. Invoices for Individual Vehicle Owners

a. Invoices for services rendered for individual vehicle owners under this group shall include the date and time of the tow, the police report number and a complete description of the vehicle.

2. Invoices for TPD

a. The Contractor shall invoice TPD for service rendered under Group B, Section V, I and J monthly. The invoices shall contain all services rendered from the first through the last day of the previous month. In the event that a tow ticket is not included in the invoice, it may be submitted for payment separately.

b. Invoices shall contain the date and time of tow, officer’s name, police report number. A completed, legible, original tow sheet shall be attached to the invoice for each tow listed on the invoice. In the event that a legible original tow sheet is not available, a photocopy may be submitted.

3. Services to be Provided at No Charge

a. Access to a vehicle by the owner during regular business hours. A frequency of access limit may be established. Vehicle owners exceeding this limit may be charged in accordance with the established policy.

b. Preparation, printing and distribution of informational materials.

c. Removal and disposal of vehicles at the TPD impound lot.

d. Arrangement of vehicles in the TPD impound lot.

COUNTER NARCOTICS ALLIANCE (CNA)

The contractor shall tow and store, as needed, vehicles seized by CNA. In addition, the successful contractor will tow CNA fleet vehicles in need of repair.

Towing services may be arranged by CNA personnel in advance of the need. An immediate response may also be requested. Towing services will be required on a 24 hour, 7 day a week schedule, as needed.

The Counter Narcotics Alliance requires that security and confidentiality be maintained at all times.

A. TOWING SERVICES FOR SEIZED VEHICLES

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1. At the request of CNA personnel, the Contractor will provide towing services for privately owned vehicles subject to seizure.

2. Vehicles requiring towing services may be classified as follows:

a. Operating

b. Disabled

c. Wrecked

d. Salvage, Crush Destruction

3. Contractor shall be responsible for the removal and storage of parts associated with the vehicles to be towed, per the instructions of CNA personnel.

4. Contractor shall be responsible for the disposal of hazardous materials associated with vehicles being towed such as fuel and oil.

5. Vehicles will be towed to a secure storage facility or other designated location as specified by CNA personnel at time of tow.

B. TOWING SERVICES FOR CNA FLEET VEHICLES

1. At the request of CNA, the Contractor will provide towing services for CNA fleet and undercover vehicles.

2. Vehicles requiring towing services may be classified as follows:

a. Operating

b. Disabled

c. Wrecked

d. Salvage, Crush Destruction

3. Contractor shall be responsible for the removal and storage of parts associated with the vehicles to be towed, per the instructions of CNA personnel.

4. Contractor shall be responsible for the disposal of hazardous materials associated with vehicles being towed such as fuel and oil.

5. Vehicles will be towed to a repair facility or other designated location as specified by CNA personnel at time of tow.

C. STORAGE FACILITIES

1. The Contractor shall allow CNA staff access to all CNA vehicles at any time during regular business hours, defined as 8:00 AM to 5:00 PM, Monday through Friday. In addition, the Contractor shall allow CNA staff access to CNA vehicles 24 hours per day, 7 days per week upon request. The Contractor shall not charge fees for access by CNA staff outside of business hours.

2. In the event that a vehicle is ordered to be returned to the owner, owner’s agent or lien holder, the Contractor shall conduct the return transaction.

3. In the event that the Contractor does not allow access to its storage lot by other tow companies for the purpose of retrieving vehicles, the Contractor shall deliver stored

BUSINESS SERVICES DEPARTMENT Page 21 of 57 vehicles that have been released to an area outside the storage facility gate at no charge within thirty minutes of the request. The Contractor shall not charge a fee for access to the lot under these circumstances.

D. RECORDS

1. Contractor shall maintain an accurate record of all vehicles towed and stored pursuant to this agreement. Records shall contain the following information:

a. Date, time and location of vehicle pick up.

b. Name of tow truck operator.

c. Name of CNA officer requesting the tow.

d. Name and location of present storage facility.

e. Identification and description of vehicle including year, make, model, color and vehicle identification number.

f. License number and name of registered owner, if known.

g. Information as to the release or other disposition of the vehicle including date and time.

h. CNA case number.

2. Contractor shall maintain records of all transactions under this agreement for a period of not less than two (2) years from the date of each service.

3. Contractor’s records shall be made available for inspection by CNA personnel upon request.

E. CHARGES FOR VEHICLE TOWING AND STORAGE

1. In the event that a seized vehicle is ordered returned to the owner, owner’s agent or lien holder, the owner, owner’s agent or lien holder shall pay all towing and storage charges.

Under these circumstances, the Contractor shall reimburse CNA for all towing and storage charges paid to the Contractor by CNA.

2. CNA shall pay towing and storage charges for vehicles claimed for use by CNA.

3. In the event that a vehicle is released to another agency, towing and storage charges shall be paid by CNA or the receiving agency, as determined by CNA.

4. CNA shall pay towing charges for CNA fleet vehicles.

5. The Contractor shall bill CNA for vehicle storage until the date of auction notification.

6. The Contractor shall submit a monthly invoice to CNA for vehicle towing and storage. An itemized detail of the charges shall be attached to the invoice.

TUCSON FIRE DEPARTMENT (TFD) REQUIREMENTS

A. VEHICLES REQUIRED FOR TRAINING

1. The Contractor shall provide salvage vehicles for TFD to use for training purposes as needed.

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2. The Contractor shall tow the salvage vehicles to the TFD Academy at 10001 S. Wilmot when requested by TFD personnel.

3. Upon notification from TFD of completion of training, the Contractor shall pick up and remove the salvage vehicle.

4. TFD requires approximately twenty-five salvage vehicles per year for training purposes.

The City reserves the right to increase or decrease this number.

5. For additional information on Heavy-Duty Tow refer to Attachment A: Pierce Operation and Maintenance Manual.

B. FINANCIAL CONSIDERATION

1. The Contractor shall invoice TFD for vehicles used for training purposes.

C.4. Group 3 - Towing Services for of City Owned Vehicles and SunTran/SunVan/SunLink

This group shall include towing services for city owned vehicles, as described below.

Annual towing quantities are estimated at 650 light duty tows, 400 medium duty tows, 300 heavy-duty tows and 45 heavy equipment transports. These quantities are only estimates for informational purposes and shall not be construed as a guarantee of quantity.

This Group is divided into two service categories: Base Services I and Base Services II. Offerors are not required to propose on both.

A. Group D: Base Services I: All City Vehicles except Heavy Equipment

1. Contractor shall provide vehicle and equipment towing services for disabled, wrecked, or inoperable City-owned vehicles on a 24 hour per day, seven days per week, 365 days per year basis, with the exception of heavy duty equipment requiring oversize/overweight permits. For that equipment, the Contractor shall transport within twenty four (24) hours of notification under normal operating conditions and within four (4) hours of notification under emergency conditions. Vehicles towed by the Contractor shall be delivered to The City of Tucson Facilities located at 4004 South Park Avenue, unless otherwise directed by authorized City personnel. Contractor shall, upon request from authorized City personnel, provide towing services from the aforementioned service complex to the local dealership(s).

Certain Sun Tran and Sun Van vehicles shall be delivered to either 3920 N. Sun Tran Blvd or to 4220 S. Park Avenue at the direction of authorized City personnel. Tucson Fire Department fire apparatus vehicles shall be delivered to 720 E. Ajo Way.

2. Contractor shall be required to arrive at the location of the vehicle to be towed, regardless of the time of day, within thirty (30) minutes of notification by City Fleet Services personnel or Communications dispatchers. In the event the Contractor is unable to arrive on scene within the stated time, the Contractor shall notify the City within 10 minutes of having received notification of a vehicle to be towed. Failure of the Contractor to notify the City of the Contractor’s inability to respond in accordance with this requirement shall constitute a breach of contract and may be grounds for termination.

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3. Towing categories shall be defined for purposes of this group in the following manner so as to prevent any misunderstanding or billing discrepancies between the City and the Contractor. Towing categories as described below shall be the basis for billing regardless of the size of tow truck used by the Contractor. It shall be the Contractor’s responsibility, however, to utilize a tow truck rated for each of the following towing categories.

a. Light Duty Tow

i. Vehicles: Any and all vehicles with a gross vehicle weight of less than 10,000 lbs. as labeled by the vehicle manufacturer’s tag.

ii. Equipment: Any and all equipment with a maximum tare weight of 8,000 lbs., and a maximum height or width not exceeding 8 feet.

b. Medium Duty Tow

i. Vehicles: Any and all vehicles with a gross weight between 10,001 lbs. and 22,500 lbs. as labeled by the vehicle manufacturer’s tag.

ii. Equipment: Any and all equipment with a tare weight between 8,001 lbs. and 14,000 lbs. and a maximum height or width not exceeding 8 feet.

c. Heavy Duty Tow

i. Vehicles: Any and all vehicles with a gross vehicle weight exceeding 22,501 lbs. as labeled by the vehicle manufacturer’s tag.

ii. Equipment: Any and all equipment not defined in light and medium duty towing categories, or equipment requiring oversize transporting permits.

4. For additional information on Heavy-Duty Tow specific to Tucson Fire Department (TFD) refer to Attachment A: Pierce Operation and Maintenance Manual.

5. Contractor’s billing shall be based on a per call basis to include 15 loaded miles, by towing category. All base charges shall include 15 loaded miles, hookups, preparation for towing (example: disengage drive shaft), up to 1/2 hour standby time, and setup and use of dollies.

6. Tow charges for tows outside of the City limits shall be limited to the base call charge including 15 loaded miles, plus a charge per mile for distances beyond 15 miles.

7. In some cases, specialty towing equipment such as wheel lift tow trucks or flatbed trailers will be requested by City personnel. Billing for towing of City vehicles by specialty tow trucks shall not exceed the per call rate of the towed vehicles towing class plus additional charges for special tow trucks as specified in the Contractor’s fee schedule. If the Contractor arrives on site with equipment requested by City personnel but is unable to perform services with the requested equipment, it shall be billed as a dry run.

8. Vehicle recovery shall be defined as righting a vehicle due to collision or other factors prior to towing or winching of a mired vehicle. The City shall pay vehicle recovery charges in conjunction with per call towing charges only when vehicle recovery is required prior to towing. Vehicle recovery charges solely for the winching of a mired vehicle shall be paid by the City only for the actual time spent at the rate bid by the contractor for the mired vehicle’s towing class.

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9. Vehicles equipped with automatic transmissions shall be towed by the Contractor with the driving wheels off of the ground or with the drive shaft removed. It shall be the Contractor’s responsibility to accomplish this by acceptable industry methods. The contractor shall be responsible for all automatic transmission damage due to improper towing methods.

10. Contractor’s invoices shall contain the following information:

a. Date, time and location where the vehicle was picked up.

b. Name of the driver who towed the vehicle.

c. City official who requested the tow.

d. Identification of the vehicle towed, including: make, model, year, color, V.I.N., license plate number and City vehicle number, and start and finish mileage of tow truck used for the tow.

e. Start and finish times for vehicle recovery.

f. Itemized towing charges to include base towing charges and any other applicable charges.

11. Contractor may also tow Police Department leased automobiles.

12. Contractor shall, in addition to towing services, clean up all debris such as broken glass, metal or other material present at the site emanating from the disabled vehicle(s). The required clean up shall be completed prior to Contractor leaving the site, as per instructions from the City police officer in charge at the site.

13. Contractor shall be required to obtain oversize/overweight permits for heavy duty equipment transport as required by Title 28, Section 28-1011 of the Arizona Revised Statutes.

14. The City shall pay a base amount to the Contractor for Dry Runs. Dry Runs are defined as tow calls to which the Contractor responds and then is dismissed without towing equipment.

B. Group D: Base Services II: Heavy Equipment

1. Contractor shall be capable of providing heavy equipment transport 24 hours per day, 7 days per week, 365 days per year, from City landfill to City landfill or between landfills and City shops. Locations of landfills and City shops are as follows:

a. Los Reales Landfill: 5300 E. Los Reales Road

b. City Shop: 4004 S. Park Avenue

2. Contractor shall transport heavy equipment within 24 hours of notification under normal operating conditions and within 4 hours under emergency conditions, 7 days per week.

3. Contractor shall be required to obtain oversize/overweight permits for heavy equipment transport as required by Title 28, Article 18, Section 28-1011 Arizona Revised Statutes.

4. Contractor shall abide by all conditions set forth in the oversize/overweight permit such as operating hours, placards, flags, and provide escorts as required.

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5. Contractor shall be responsible for loading and unloading heavy equipment being transported and for securing such heavy equipment for transport. This shall apply to non-operable equipment which may require winching for loading and unloading.

6. The City will be responsible for requesting a transport exemption from the Arizona Department of Transportation in the event of a heavy equipment transport requirement that would violate standard oversize/overweight permit conditions when an emergency condition exists.

7. City personnel will be responsible for removal of bulldozer blades on Caterpillar bulldozers and compactors prior to equipment transport unless a condition exists which dictates transport of the heavy equipment with all attachments intact. All other equipment shall be transported by the Contractor with all attachments intact.

8. Out of town or out of state mileage costs for transport vehicles brought in for equipment transport for performance under this contract shall be the responsibility of the Contractor.

9. Additional charges for winching a non-operable piece of heavy equipment for loading or unloading shall not exceed those submitted by the Contractor on the Price Page unless prior approval is obtained from the City Fleet Services Administrator or the designated representative.

10. No subcontracting is permitted unless necessary to perform heavy duty towing. Any subcontractor to be used must have been named, along with their respective capabilities, in writing at the time of proposal submission. Use of any subcontractor is subject to approval by the City and restricted to heavy duty towing.

C. Record Keeping

1. Contractor shall maintain an accurate, up-to-date record of all vehicles towed pursuant to this agreement. These records shall be available to authorized City personnel for inspection upon request and shall contain the following information:

a. The date, time and location where each vehicle was picked up.

b. The name of the driver who towed the vehicle.

c. The name of the City officer who requested the tow.

d. Identification of the vehicle towed including the vehicle number, make, model, year, color, V.I.N., and

e. License number.

2. Contractor shall maintain records of account of all transactions. Such records shall conform to accepted accounting principles.

3. Contractor further agrees to file with the Arizona Department of Motor Vehicles, in the manner required by law, reports and notifications required to be filed with that department, within applicable time limitations.

D. SUN LINK

1. VEHICLE TOWING AND REMOVAL

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a. The Contractor shall provide vehicle towing service to remove vehicles from public rights of way and illegally parked vehicles that are blocking the streetcar system from its operations within the streetcar alignment on a 24/7 basis.

b. Request for service may come from TDOT or TPD, however any tow requested on the Sun Link Streetcar alignment will require a response time of 15 minutes or less.