Industry Quarterly Conference Call Q4 FY25_V1.pptx

U.S. Citizenship & Immigration Services Office of Contracting

Fiscal Year 2025 4th Quarter Industry Engagement

July 29, 2025 Ver:1

Disclaimer Disclaimer: The content herein is for planning purposes only, and does not constitute a pre-solicitation notice, an invitation for bid, or request for proposal (quote) in accordance with FAR 52.215-3. There is no obligation by the Government to purchase the products or services within this presentation unless a formal solicitation or invitation for bid is issued, and an order or contract is awarded. All planned procurements are subject to revisions and/or cancellation.

Any requirement that is currently an active solicitation or under source selection will not be further discussed and questions shall be addressed to the Contracting Officer.

Disclaimer (cont.)

It is our purpose to provide you, industry, with the latest and most accurate information possible during these calls. However, we recognize that sometimes errors are made. To minimize and to correct any errors, USCIS will collect all questions asked during this call, review them and provide the responses to all questions asked during the call and we will post our responses on SAM.gov. Those responses will supersede any previous response provided during the call.

Agenda Welcome / Opening Remarks USCIS Small Business Specialists – Danielle Hubbard / Scott Stewart USCIS Acting in the Capacity of the Industry Liaison – Daniel Knapp Portfolio Presentations Operations Division – LaTonja Ware Technology Division – Patrick Gadwah General Q&A Closing Remarks

Remarks from USCIS Small Business Specialist

USCIS Small Business Specialist

USCIS Small Business Specialists POC Information:

Danielle Hubbard Danielle.L.Hubbard@uscis.dhs.gov Scott Stewart (Alternate) Scott.e.stewart@uscis.dhs.gov

USCIS FY25 Goal Unofficial USCIS FY25 Achievement *as of 7/2/2025

Remarks from USCIS Industry Liaison

USCIS Industry Liaison

FY26 Quarterly Engagements with Industry Schedule

Notice ID: USCISFY26CONFERENCECALLXXXQUARTER XXX= 1st, 2nd, 3rd, 4th

Operations (OPS) Division

Alexis James, Victor Martin, Joshua Riley, Mary Shinney, Charnique Thomas, James Thomasson, and Rachel Turner.

Operations Division Cancelled Requirements

Services for the Office of Civil Rights and Equal Employment Opportunity (CREEO)

the Office of the Chief Counsel (OCC)

Operations Division Cancelled Requirements

Upcoming RFIs (OPS) Division

Eric Bishop Associate Chief

Customers:

Field Operations Division (FOD) Immigration Records and Identity Services (IRIS)

Field Office Support Services (FOSS) APFS Number: F2025068409

(incumbent/award#)

Marianne.green@uscis.dhs.gov Description: USCIS is seeking Field Office Support Services (FOSS) in support of the Field Operations Directorate, and the Fraud Detection and National Security (FDNS) Directorate. Tasks under FOSS include: Unclassified Mail Distribution Management (which includes courier services, receipt and delivery of non-classified correspondence, files, records and parcels that aren’t supplies/equipment), performing file audits, creating new files, performing unclassified file maintenance, and providing naturalization ceremony support. USCIS intends to issue a solicitation via open market. USCIS will update this record as necessary.

Civil Surgeon APFS Number: F2024068139

(incumbent/award#)

Marianne.Green@uscis.dhs.gov Description: Designated Civil Surgeons perform immigration medical exams. USCIS requires verification of medical license status, board certification status, and reporting of any derogatory or adverse actions impacting the standing of the designated Civil Surgeons (M.D.s and D.O.s). USCIS requires the verification of medical licenses four (4) times per year as well as monthly for expiring licenses. The licensing information must be obtained from the primary licensing verification source. The primary licensing verification source is defined as the state authority which governs and controls the licensing of M.D.s and D.O.s to practice medicine in the respective state. State authority may be located in the US, Puerto Rico, Guam, US Virgin Islands, and the Commonwealth of the Northern Mariana Islands. USCIS requires continuous monitoring and reporting of derogatory information/adverse actions and standing of the designated Civil Surgeons twelve (12) times per year . . . ." (see APFS for full description).

Enterprise Digitization IV APFS Number: 2024068023

(incumbent/award#)

Erin.E.Johnson@uscis.dhs.gov

This AFPS Record is cancelled. In accordance with Homeland Security Acquisition Manual Appendix H- Task orders over the simplified acquisition threshold placed against a single award blanket purchase agreement do not require an APFS record. USCIS has a requirement for the digitization of USCIS holdings/files. The scope also includes retrieval of the USCIS holdings/files and disposition (to include destruction or storage as directed) of these holdings at one or more contractor owned and operated facility(ies) as well as the USCIS National Records Center (NRC) in Lee’s Summit, MO. USCIS is creating this record for industry awareness and will update this record as we are still conducting market research.

Strategic Portfolio Management (SPM) APFS Number: 2025068500

(incumbent/award#)

Andre.B.Stewart@uscis.dhs.gov This procurement is hereby cancelled effective 6/30/2025. USCIS Immigration Records and Identity Services (IRIS) has a requirement for professional support services. The work is for the Identity Information Management Division (IIMD), as the enabler of maturation of the person centric immigration information architecture and by design, business agility for USCIS. The objective of this requirement is to obtain professional business services to support organizational evolution and maturity for IIMD to keep pace with information needs of the agency. The following are the main objectives of this task order: Develop IIMD’s Strategic Portfolio Management Framework, Maturation of Strategy Execution Management, Organization Maturity.

Records Operations Support Services (ROSS) APFS Number: 2024067961

(incumbent/award#)

Erin.E.Johnson@uscis.dhs.gov USCIS National Records Center (NRC) has a requirement for a contractor to provide support services required under this contract include administrative and technical functions in support of records management for the USCIS Records Operations Support Services (ROSS). The successful contractor is to provide records management and maintenance services for the NRC and NRC Extension Site 1 (ES-1), Lee’s Summit, MO, and its sub-office, the File Storage Facility (FSF or HBG), Harrisonburg, VA. The objective of the contract is to provide comprehensive records management services in a manner that ensures efficient, effective, and accountable records responsibility and excellent customer service.

Eric Bishop Associate Chief

Q&A?

Michael Hodahkwen (Alexis James acting)

Customers: Administration (ADM); Office of Contracting (OCON); Directors Office (DIR); Management Directorate (MGMT); Office of Performance & Quality (OPQ); and Refugee, Asylum and International Operations (RAIO)

RAIO Language and Interpretation Support Services APFS Number: 2023063924

(incumbent/award#) Open Market 541930 Over $100M 07/31/2025 Language Line / 70SBUR20A00000003 Lionbridge / 70SBUR20A00000004 Transperfect / 70SBUR20A00000005

RFQ1667589

benjamin.t.fournier@uscis.dhs.gov

Description: This requirement supports the RAIO's mission by enabling trained Officers to interview asylum and protection seekers in their native languages using telephonic, video conferencing, and, in rare cases, in-person interpreter and translation services. Interviews by phone are generally completed using conventional telephones and computer applications for transcribing. To fulfill the divisions’ mandates, USCIS requires ready access to a comprehensive set of high-quality language and interpretation services.

Workforce Analysis and Resource Modeling (WARM) APFS Number: F2024068143

(incumbent/award#)

Benjamin.t.fournier@uscis.dhs.gov Description: USCIS has a requirement for Workforce Analysis and Resource Modeling. The Contractor shall provide Office of Performance & Quality (OPQ) with services to modernize their workforce staffing models, the Staffing Allocation Models (SAMs) and Model for Operational Planning (MOP) by developing, refining, enhancing and automating the models as well as the performance data and workload forecasts utilized in the models. Currently, OPQ develops more than 30 SAMs and 200 workload forecasts across the program offices and directorates of USCIS, with the potential to increase in the future. As an independent party, the SAM, MOP, and workload forecast developers will collaborate with the stakeholders to gain a thorough understanding of each operation to successfully forecast and model the workload and resource requirements to accomplish the future workload.

Innovation and Design for Enhanced Adjudication (IDEA) Innovation Support APFS Number: F2025069297

(incumbent/award#)

benjamin.t.fournier@uscis.dhs.gov Description: USCIS Refugee, Asylum, and International Operations (RAIO) / Innovation and Design for Enhanced Adjudication (IDEA) has a requirement for Innovation Support for Humanitarian Immigration Process and Systems. Provide end-user support, including troubleshooting, Microsoft Power Platform development, data-entry, and data quality assurance.

Active Solicitations Pending Awards

Title / APFS Number Contracting Officer Status Solicitation / Award Number

Michael Hodahkwen (Alexis James acting)

Victor Martin

Customers: Office Intake & Document Production (OIDP); Office of Security and Integrity (OSI); Fraud Detection and National Security Directorate (FDNS); and Office of the Chief Procurement Officer (OCPO)

Background Investigation Services APFS Number: 2024067688

(incumbent/award#)

Yamitza.M.Ortiz@uscis.dhs.gov Description: USCIS has a requirement for background investigative services. The contractor shall provide all personnel, materials, services, and other items necessary to perform non-personal services in support of processing personnel security actions for Entry-OnDuty (EOD), fitness determinations, suitability and/or eligibility for access to NSI. Specifically, adhering to established processes. This requirement is to procure non-personal services for the conduct of background investigations culminating in the delivery of Reports of Investigation (RO Is) in support of DHS.

Secure Identification Platform APFS Number: 2025068553

(incumbent/award#)

Rachel.m.turner@uscis.dhs.gov Description: USCIS is seeking an enhanced and newly designed integrated solution for secure identification documents to include a 100% polycarbonate solid body card stock with Radio Frequency Identification (RFID) and metallized optically variable devices embedded within the card construction substrate layers, card design services, high volume manufacturing, storage for card stock, and related technical support services. The base card design shall be configurable for various immigration benefits, including, the current PRC and EAD cards, as well as, future identification documents. The government will work with the successful contractor to ensure that the material functionality of the cards is appropriately understood and that any proposed design matches the existing functionality of card personalization system.

Forms Support Services APFS Number: 2025069599

(incumbent/award#)

Andrea.K.Cline2@uscis.dhs.gov Description: USCIS is seeking support for services to include creating and revising forms, performing quality assurance, researching new technologies and piloting and prototyping samples of USCIS’ and DHS’ current form inventory (public use forms, internal use forms, instructions documents, online tools, brochures, and various presentation materials) against new technologies, troubleshooting functionality issues, testing new forms, and ensuring forms meet 508 compliance requirements. The Primary areas of support for this contract will include: • Forms support • Technology Support • 508 Compliance • Innovation

Title / APFS Number Contracting Officer Status Solicitation / Award Number

Victor Martin

Mary Shinney

Customers: Office of the Chief Financial Officer (OCFO); External Affairs (EXA); Human Capital and Training (HCT); and Office of Policy & Strategy (OPS)

Assessment of Internal Controls (A-123) Support Services APFS Number: 2024065564

(incumbent/award#) GSA Schedule 541211 $5M - $10M 10/15/2024 Guidehouse / 70SBUR22F00000041

Christian.A.Zaman@uscis.dhs.gov USCIS has a requirement for professional services to support the Test of Design (TOD) and Test of Operating Effectiveness (TOE) for business processes and CFO-designated Information Technology systems that are critical to the financial reporting process. The requirement includes support services to CFO leadership; project management and reporting functions; internal control assessment, and ad-hoc technical support to USCIS for the completion of new assessments, analytics, strategic initiatives, or special projects that USCIS may be required to complete in support of DHS requirements.

Budgetary Support Services APFS Number: 2025069138

(incumbent/award#)

LaTonja.P.Ware@uscis.dhs.gov This record replaces APFS 2024065351.

Fee rule and analysis support services associated with revenue, cost, and budget analysis. Activities include but are not limited to activity-based costing/management (ABC/M), fee-for-service calculations, fee rule revenue forecasts, cost estimates, and budget analysis. An 8(a) contractor has been identified. Contract award is pending approval from DHS.

Contact Center Tier 1 (CCT1) APFS Number: 2024068175

(incumbent/award#)

Waynette.A.Goodman@uscis.dhs.gov USCIS requires contractor support to operate the Tier 1 level of a multi-tier Contact Center Operation. Services include support to inbound and outbound calls, chats and webform/email inquiries using a model that employs a mix of IVR/IVA, web and voice channels for customers to obtain assistance on citizenship and immigration related information. The Contractor will provide sufficient bilingual operational staff to support the Contact Center Tier 1 interactions and collaborate with the USCIS, and other supporting Contractors involved in improving Contact Center operations. Market research is ongoing, and an acquisition strategy is still to be determined. ***Market research for this effort is paused as the agency is determining the need for this service in the future. This acquisition could be canceled, descoped, or changed.***

EBS Technical Writing APFS Number: 2025069041

(incumbent/award#)

Christian.A.Zaman@uscis.dhs.gov Electronic Benefits Systems (EBS) Training Branch, has a requirement to acquire technical writing services for the development, maintenance, and improvement of user manuals and quick reference guides for the ELIS and Benefits Hub. These documents will support system users in efficiently navigating system functionalities and performing critical case management tasks. An 8(a) vendor has already been identified for this effort. Requirement is pending leadership review-may be cancelled.

Regulatory Support Services APFS Number: 2024068055

(incumbent/award#)

LaTonja.P.Ware@uscis.dhs.gov Description: USCIS Office of Policy and Strategy (OPS) requires regulatory support services to develop quality regulations by providing responsive, professional support in public comment analysis and categorization, and analytical research and evaluation. Types of services include regulatory evaluation, administrative support, data management and tracking (e.g., ability to monitor, review, synthesize, categorize, track, and report on comments received from external stakeholders via the Federal Document Management System) as well as technical and report writing. Must have extensive experience providing regulatory support services for all phases of the federal regulations and rulemaking process, and possess a knowledge and understanding of immigration law, regulations, and policy. Must have extensive experience categorizing, synthesizing, and summarizing high volumes of public comments for federal rulemaking agencies in accordance with the Administrative Procedures Act. Contract award is pending approval from DHS.

Onsite Clinical Health Services APFS Number: 2025069745

(incumbent/award#) GSA 621498 $1M - $2M 09/29/2025 Concentric Methods, LLC /

70SBUR20F00000224

Brandon.P.Smith@uscis.dhs.gov USCIS has a requirement for onsite health services at its headquarters' location in Camp Springs, MD. The onsite health services for the HQ Wellness Center will be provided by a licensed, Basic Life Support (BLS) certified, registered nurse (RN) and include emergency medical response for life-threatening conditions which may require basic life support, the use of an automated external defibrillator (AED), or administration of emergency medications while awaiting the arrival of local Emergency Medical Services (EMS).

FedHR Navigator APFS Number: 2025069909

(incumbent/award#) GSA 513210 $500K - $1M 08/31/2025 Economic Systems, Inc/

70SBUR20F00000270

Brandon.P.Smith@uscis.dhs.gov USCIS has a requirement to acquire a SaaS (Software as a Service) solution FedRAMP authorized web-based service for Federal retirement calculations that is accessible by Human Resources specialist and employees alike. The software must provide an integrated solution for benefits calculations and automated form filling for both specialists and employees. USCIS anticipates using GSA MAS. Award is pending DHA approval.

Title / APFS Number Contracting Officer Status Solicitation / Award Number

FedHR Navigator / 2025069909 David Hershey Award is pending DHS approval 70SBUR25Q00000087 / TBD

Mary Shinney

Kenneth Brumfiel

Customers: Administrative Appeals Office (AAO); Office of the Chief Counsel (OCC), Office of Civil Rights and Equal Employment Opportunity (CREEO); and Service Center Operations Directorate (SCOPS)

DHS Reverse Auction Tool APFS Number: 2024065858

(incumbent/award#) BPA 518210 Over $100M 03/30/2025 UNISON MARKETPLACE, INC /

70RDAD19A00000014

Kristyn.holsopple@uscis.dhs.gov

PAUSED

Description: This requirement is to provide a full-service, web-based reverse auctioning solution that assists DHS buyers in soliciting, evaluating, and awarding multiple contract types for supplies and select services from established networks of vendors. The solution shall be based on an established commercial product, requiring little or no customization to meet DHS requirements. This is on pause until further notice.

Administrative & Clerical Support Services for the Office of the Chief Counsel (OCC) APFS Number: 2025069318

(incumbent/award#)

Joshua.S.Riley@uscis.dhs.gov Description: USCIS, OCC, has a requirement for administrative services – Mail Management. OCC is anticipating to award an 8(a) direct (sole) award contract to provide document management support services for all management and labor necessary to satisfy the Government need for onsite administrative support services to operate the OCC mail management apparatus and file room at Camp Springs, MD. The services required include providing targeted correspondence, data management services, tracking statistics, data entry into automated systems, scanning documents, performing file maintenance, and preparing various reports.

USCIS Mediation Services for the Office of Civil Rights and Equal Employment Opportunity (CREEO) APFS Number: 2024067853

(incumbent/award#)

Kristyn.Holsopple@uscis.dhs.gov PAUSE

PAUSED

Description: The Contractor shall provide mediation services that meet the standards set by the ADR Act of 1996 as amended and the EEOC regulations set forth in 29 CFR Part 1614: EEOC MD-110 https://www.eeoc.gov/federal-sector/management-directive/management-directive-110, 29 CFR 1614.102 (b) (2); and any subsequent law, statue, regulation, executive order or directive; and in accordance with the requirements set forth in the Government Requirement. USCIS anticipates the work can be performed virtually.

USCIS National Capital Region (NCR) Sign Language Interpretation (SLI) Services APFS Number: 2024066894

(incumbent/award#)

Kristyn.Holsopple@uscis.dhs.gov Description: This requirement will be a BPA call against DHS Communication Access Services (CAS) BPA. USCIS has a requirement for sign language interpretation services at USCIS Baltimore and Washington Field Offices.

Title / APFS Number Contracting Officer Status Solicitation /

Kenneth Brumfiel

OPS Questions and Answers

Technology Division

Technology Division Cancelled Requirements Title / APFS Number Contracting Officer Contact Information

Upcoming RFIs (Technology)

Technology (Tech) Division Patrick Gadwah

Customers: Applied Technology Division (ATD), IT Field Services Division (ITFSD), Resource Management Division (RMD), Systems Delivery Division (SDD), FIRE (Flexible Innovation for Rapid Engineering) f/k/a DIDit III APFS Number: 2025068411

(incumbent/award#)

Patrick.C.Gadwah@uscis.dhs.gov Description: USCIS Office of Information Technology (OIT), Systems Delivery Division (SDD) Digital Innovation and Development branch (DID(it)) requires support to provide services in development of new and enhancement and/or modernization of existing capabilities for information technology systems and applications within the DID(it) security boundary. The support will include program management, research and analysis, design, architecture, engineering, code and configuration development and deployment, operations and maintenance, security, detailed documentation and transition, using Agile Methodology, while complying with all Federal, DHS and USCIS standards, guidelines, policies and procedures. This a recompete of task order 70SBUR22F00000004. An RFI was issued via SAM.gov. RFI issued 12/20 and closed 1/8. We are currently in the acquisition planning phase.

Predictive Lake Analytics Nextgen eXchange Services

(PLANXS) II

APFS Number: 2025068410

(incumbent/award#)

Patrick.C.Gadwah@uscis.dhs.gov Description: USCIS requires contractor support for the Data and Business Intelligence Support Services (DBIS III), for professional IT services to support design, architecture, configuration, development, and maintenance of a centralized enterprise data warehouse and standard reporting interfaces through Enterprise Citizenship and Immigration Services Centralized Operational Repository (eCISCOR), SAS, and SMART implementations, i.e., USCIS Data Warehouse/Business Intelligence (DW/BI) solution. This task order will be the primary vehicle to obtain professional IT architectural, systems development, and systems support services to continue the transformation of data from the USCIS transactional systems into a state-of-the-art enterprise data warehouse and associated operational and Business Intelligence (BI) reporting capabilities. The development scope of the program involves transforming agency-wide analytical capabilities and enhancing the agency's ability to use its large data pool for decision-making and operational improvement; any USCIS, DHS, or external federal agency system can become a source of data for DBIS, if dictated by the mission. This supports the Standard Tool CPIC program. An RFI was issued via SAM.gov. RFI issued 10/29 and closed 11/7. We are currently in the acquisition planning phase.

Quality, Security, Testing, Automation and Governance (QSTAG) APFS Number: 2025070572

(incumbent/award#) TBD 541511 $50M - $100M 04/30/2026 Ardent Management Consulting, Inc.

70SBUR21F00000057

Amir.Hrnjic@uscis.dhs.gov Description: QSTAG Service Objectives: 1. To allow United States Citizenship and Immigration Services (USCIS) the flexibility to secure technical support with the knowledge, skills and capabilities in Development Security Opertations (DevSecOps) advanced testing and automation solutions for the systems and services that support the USCIS mission. 2. To aid or enable USCIS, Office of Information Technology (OIT) product/portfolio teams to build and continually improve the quality of their products and speed of delivery by implementing cutting edge DevSecOps, advanced testing, applications and workloads security, automation and RPA technology solutions. 3. To re-use, build and continually improve reliable, valuable, and sustainable automated pipelines for use by engineering teams and stakeholders to easily integrate and benefit from available solutions. 4. To ensure standardized best practices, compliance and accountability, resulting in secure, efficient, and scalable operations that include development, testing, deployment and continuous improvements across the enterprise." We are currently in the market research stage of this acquisition. An RFI is expected to be posted on SAM.gov. The results of the RFI will be used to craft the acquisition strategy and this APFS record will be updated accordingly.

Title / APFS Number Contracting Officer Status Solicitation /

Patrick Gadwah

Celina Hemingway

Customer: Information Security Division (ISD)

Identity, Credential, and Access Management Enterprise Services III (ICAM-ES III) APFS Number: F2025069780

(incumbent/award#) GSA Schedule 541513 $20M - $50M 11/25/2026 Yes Dignari, LLC

70SBUR24F00000044

Samona.L.Barnett@uscis.dhs.gov Celina Hemingway Celina.R.Hemingway@uscis.dhs.gov Sylwia Salkic Sylwia.Salkic@uscis.dhs.gov Description: The U.S. Citizenship and Immigration Services (USCIS), Office of Information Technology (OIT), Information Security Division (ISD) is mandated by the 2009 Federal Chief Information Officers (CIO) Council Federal Identity, Credential, and Access Management (FICAM) Roadmap and Implementation Guidance. The Identity, Credential, and Access Management Enterprise Services (ICAM-ES) consists of several traditionally segregated functional areas (Identity, Credential, Access, and Federation) that when managed collectively, provide security, privacy and process efficiency benefits that would not be achieved if managed individually. The U.S. Office of Management and Budget (OMB)released M-11-11 (February 2011), and M-19-17 (May 2019), which outlined specific ICAM-related requirements and delivery timelines for federal civilian agencies.

Governance, Communications, Assessments & Classified Services (GCACS) IV APFS Number: F2025070000

(incumbent/award#) 8(a) STARS III 541512 $20M - $50M 04/26/2026 Yes Cybernamic, LLC

70SBUR22F00000242

Taylor.J.Quintin@uscis.dhs.gov Description: USCIS has a requirement for continual Governance, Communications, Assessments & Classified Services (GCACS). USCIS Information Security Division (ISD)is seeking experts with strong security assessment, penetration testing, and financial audit skills to ensure the confidentiality, integrity, and availability of information processed, stored and transmitted in support of the Agency mission. Additionally, provide classified engineering support for USCIS Classified systems, secure communication devices, and facilities in accordance with the DHS and other applicable policy.

Continuous Monitoring & Agile Security Services (CMASS) IV APFS Number: F2025069990

(incumbent/award#) 8(a) STARS III 541512 $10M - $20M 05/15/2026 Yes AretecSBD, LLC

70SBUR22F00000212

Dianne.E.Valiando@uscis.dhs.gov Description: USCIS has a requirement for Continuous Monitoring & Agile Security Services (CMASS). USCIS seeks to establish a more sustainable and effective continuous monitoring program, leveraging data from security and governance tools to enhance our ability to identify and mitigate cybersecurity risks, evaluate emerging technologies, streamline security-related tasks. Additionally, we seek to transform the Ongoing Authorization (OA) program to incorporate new capabilities and risk models for Machine Learning (ML) and Artificial Intelligence (AI) and implement appropriate governance measures. The CMASS resources will continue to support security authorization and continuous monitoring activities, the Vulnerability Management &Configuration Management Programs, role-based cybersecurity training, and system stakeholder outreach to ensure USCIS meets security and DHS Information System Performance Plan (ISPP) requirements.

Information Assurance Security Services III (IASS3) APFS Number: F2025070005

(incumbent/award#) GSA Schedule 541512 $20M - $50M 07/29/2027 Yes Cyber Security Innovations, LLC

70SBUR22F00000247

Sylwia.Salkic@uscis.dhs.gov Description: USCIS has a requirement for Information Assurance Security Services(IASS).