Unify SOO.pdf

STATEMENT OF OBJECTIVES

Unify Telephone Console System

319th Command Post

Grand Forks AFB, North Dakota

1 Nov 2024

1. GENERAL: The contractor shall provide all personnel, layout design, parts, programming, equipment, tools, materials, supervision, and other items and services necessary to perform installation, troubleshooting, and testing of all equipment necessary for the operation of the Unify Console system installed at Grand Forks AFB. The Contractor shall comply with manufacturer’s maintenance/inspection specifications and all the standards in the contract as well as all local, state, and federal regulations. This contract will consist of a base and four option years.

2. DESCRIPTION OF OBJECTIVES: The offeror to provide a work plan that fulfills the following duties:

2.1. Maintenance and Service

2.1.1. Perform system maintenance, software upgrades to ensure network compatibility, and troubleshooting on the Unify Console system. Troubleshooting will be performed either on-site or by telephone. If telephone troubleshooting fails, an on-site response will be initiated to bring the system back to fully operational.

2.1.2. If a component is identified as defective and needs to be replaced, the contractor will provide all required repair parts and maintenance personnel when required.

2.1.3 Service Call Response

2.1.4. Unify Console system equipment list which must be maintained under this contract.

Quantity Part Number Description

2 M800B-V-2ET-TAA Audiocodes : Mediant 800B with 2 E1/T1 voice interfaces and 4 Active/Standby GE LAN ports.

1 R650XSTAA PowerEdge R650xs Server (2xXeon Silver 4314 16C;

64GB RAM; 3.6TB) TAA

1 SM3000RMXLNTAA 3000VA 2880W UPS Smart Rackmount LCD AVR 120V

USB SNMP 2U TAA

1 BP48V27-2US BP48V27-2US - 2U External 48V Rack/Tower Battery pack for select Tripp Lite UPS Systems

1 MP112/2S/SIP/TAA AudiocodesMediaPack 112 Analog VoIP Gateway, 2 FXS, SIP Package

4 L30258-W600-D246 OpenStage Xpert Speaker Module

4 L30258-W600-D494 OS Xpert USB Analog Adapter

4 TB-5545-MVS-I3 TB5545-MVS w/I3 Processor; 8GB RAM; 128GB SSD;

19V PS; 3 Year Warranty

4 TD-40-17P Teguar Touch Screen Monitor with Display Port/USB for the Teguar PC

4 980-000802 Logitech Z150 Speakers

4 SYBA/HUB Console Adapters/Radio Demarc/ Sheath/USB- C/B/Connectors/SYBA/Fastners

4 92842-01/89434-01 Plantronics HW520 - 2 Ear - PTT Headset w/Beltswitch 15'

8 FSI-WS-2876 Walker PTT Handset w/RJ22

4 TRP-SMART1500LCDT Smart LCD 1500VA Tower Line-Interactive 120V UPS with LCD display and USB port

1 L30250-F600-C293 OpenScape Desk Phone IP 35G TAA Compliant

1 R650XSTAA PowerEdge R650xs Server (2xXeon Silver 4314 16C;

64GB RAM; 3.6TB) TAA

1 SM3000RMXLNTAA 3000VA 2880W UPS Smart Rackmount LCD AVR 120V

USB SNMP 2U TAA

1 BP48V27-2US BP48V27-2US - 2U External 48V Rack/Tower Battery pack for select Tripp Lite UPS Systems

1 MP112/2S/SIP/TAA AudiocodesMediaPack 112 Analog VoIP Gateway, 2 FXS, SIP Package

3 L30258-W600-D246 OpenStage Xpert Speaker Module

3 L30258-W600-D494 OS Xpert USB Analog Adapter

3 TB-5545-MVS-I3 TB5545-MVS w/I3 Processor; 8GB RAM; 128GB SSD;

19V PS; 3 Year Warranty

3 TD-40-17P Teguar Touch Screen Monitor with Display Port/USB for the Teguar PC

3 980-000802 Logitech Z150 Speakers

3 SYBA/HUB Console Adapters/Radio Demarc/ Sheath/USB- C/B/Connectors/SYBA/Fastners

3 92842-01/89434-01 Plantronics HW520 - 2 Ear - PTT Headset w/Beltswitch 15'

6 FSI-WS-2876 Walker PTT Handset w/RJ22

3 TRP-SMART1500LCDT Smart LCD 1500VA Tower Line-Interactive 120V UPS with LCD display and USB port

1 L40220-D622-B10 SSP 1Y for OpenScape Voice Base Package License

1 L40220-D622-B14 SSP 1Y for OpenScape Voice Option for Redundant system License

1 K40258-W622-D475 SSP 1Y for OpenScape Xpert V7 system manager base license Node A

1 K40258-W622-D475 SSP 1Y for OpenScape Xpert V7 system manager base license Node B

7 K40258-W622-D477 SSP 1Y for OpenScape Xpert V7 advanced client license (Console SW)

4 OBJ-RADGW-SSU-YR 1 Radio Interface Licenses

11 52022400 CSCpremier Voice Recorder Solution

2.2. Material Acquisition

2.2.1 All equipment provided must meet all requirements to operate on NIPR networks and be compatible with the Unify system.

2.2.2. If an issue arises that cannot be resolved via telephone troubleshooting, the contractor will provide personnel to arrive on site with the express purpose of repairing the system within a reasonable amount of time. That response time will be determined by the Command Post leadership based on the extent of the failure and communication with the contractor, however, response to repair a total outage will not exceed 48 hours.

2.3. Reports and Records

2.3.1 Contractors shall comply with the Privacy Act of 1974 and AFI 33-332 (12 Jan 2015), the Air Force Privacy Act Program and the agency rules and regulations issued under the Privacy Act in the design, development or operation of any system of records. The Contractor shall make available when required, any permits, reports, or general performance data required in the SOW, and mark any proprietary information in the record. The contractor shall create, handle, and maintain records for the Air Force, regardless of medium, (in a pre-agreed medium that can be used by the Air Force), in accordance with the requirements established in AFRIMS Records Disposition Schedule (RDS), AFI 33-322 (certified current 9 April 2015), Records Management program, AFI 33-364 (22 Dec 2006), Records Disposition Procedures and Responsibilities, and AFMAN 33-363 (1 March 2008), Management of Records. Additionally, the Contractor will provide a detailed report of work completed during any service call, maintenance call, or when replacing components to include all incurred costs.

2.3.2 Information Protection

2.3.2.1 The security manager for the 319 WSA will determine individual requirements for contractor personnel to have a background check.

2.3.2.2 If a National Agency Check with Inquiries (NACI) is determined to be required by the security manager, the security manager will coordinate the check with the Wing Information Security Office.

All personnel responding on-site will abide by all applicable security requirements.

2.4. Environmental Compliance

2.4.1 The contractor shall comply with all federal, state, local and installation environmental laws, rules and plans. The contractor shall meet whichever requirement is stricter. Additionally, the contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation in accordance with, local, federal, and state laws, as well as to industry standards. The contractor shall submit Material Safety Data Sheets for approval on all materials 15 calendar days prior to use. The contractor shall make all environmental and hazardous material records available at the beginning of the next duty day at the Government’s request.

3. GOVERNMENT OVERSIGHT: The Government will monitor the contractor’s performance to ensure services are received.

4. GOVERNMENT PROVIDED UTILITIES: The government will provide power to all locations. The government will also provide copper telephone wiring or fiber connectivity to the building. The contractor will be responsible for routing the pair to the actual devices use. Anything beyond these items will be provided by the contractor.

5. OTHER REQUIREMENTS: The contractor is also responsible for the following:

5.1. Personnel shall maintain the cleanliness of work areas and remove any unnecessary materials, tools and equipment.

5.2. Personnel will follow all security requirements of Grand Forks AFB and instructions of base security personnel while on and when entering and departing the installation.

5.3. The contractor shall comply with all local state, and federal regulations. The contractor will follow all manufacture requirements.

6. GENERAL INFORMATION:

6.1. HOURS OF OPERATION: The Command Post is a 24/7 agency and requires the system to always remain operational.

6.2. RESTRICTED/CONTROLLED AREAS: Grand Forks AFB has numerous areas containing sensitive resources, which are posted with either “RESTRICTED AREA” or “CONTROLLED AREA” signs. In addition to signs, ropes, and stanchions, red painted lines also define the area’s boundaries.

Contractor personnel may not enter these areas unless under escort by authorized personnel. It is the contractor’s responsibility for ensuring their employees are aware of the procedures for access to restricted/controlled areas and ensures these procedures are observed.

6.2.1 Base Entry Procedures and Security Requirements:

6.2.1.1 Restricted/Controlled Areas Entry Procedures. Security requirements for Air Force facilities under control of Grand Forks Air Force Base are specific and rigidly enforced. Levels of security include Restricted and Controlled areas. Differing degrees of security are enforced at each area.

Minimum security requirements, common not only to each of these secure areas, are also required for entry onto Grand Forks AFB. Questions of clarification on locations or procedures for controlled/restricted areas contact Security Forces at 701-747-3955. These minimum requirements are outlined below.

6.2.1.2 Restricted areas are identified in GFAFB IDP 2023, which will be made available for review on-site. Grand Forks AFB Installation Security Instructions and include the Command Post (CP) and Mass Parking Area (MPA).

6.2.2 Minimum Security Requirements (All Areas Including Base Entry).

6.2.2.1 Visitor Passes: The Commercial Visitor Control Center will issue an AF Form 75 (Visitor Pass) to the contractor and his/her employees upon completion of screening process for the duration of the contact. The screening process involves submitting a 319 SFS/ SAF Form 74 (April 2016) to the contractor’s sponsor. This form will be forwarded by the sponsor to Security Forces for processing. The screening process takes time, and the contractor shall visit the Commercial Visitor Control Center prior to expecting base entry to receive required forms and instruction on the application process, to include estimated time of receiving the visitor pass.

6.2.2.2 Although contractors will not be issued vehicles passes vehicles are subject to search while on the installation. Employee privately owned vehicles will not be allowed access to restricted/controlled areas without a free zone being established. Company vehicles will be allowed access to restricted/controlled areas.

6.2.2.3 Conduct Requirements. The contractor shall ensure that his/her employees comply with all base traffic regulations and properly conduct themselves while on the base.

6.3 Anti-Terrorism

6.3.1 All contractor employees requiring access to any Federally controlled facility and logical access to Federally controlled information systems except for “national security systems” as defined by 44 U.S.C. 3542(b)(2), should be certified in Level 1 Anti-Terrorism Training. The training is accessible from any computer with access to the World Wide Web and is available at https:/atlevel1.dtic.mil/at. The contractor is responsible for ensuring that the training has been satisfactorily completed and that valid certificates of completion have been submitted to the Contracting Officers Representative (COR) with a copy furnished to the Contracting Officer. The Certificates are valid for one year; therefore, training shall be completed every year for the duration of the contract.

7. Travel and per diem

7.1. Travel and per diem expenses are included as part of this contract and no additional funds should be paid to the contractor for travel, however, the following should be utilized for costs if required, such as additional work required falling within the scope of the contract.

7.2. For per diem expenses at the rate of current JTR per person per calendars day spent in travel status more than 24 hours and at the rate of current JTR per person per calendar day for travel less than 24 hours but more than 10 hours when no lodging is required. No per diem will be paid for travel of less than 10 hours.

7.3. Transportation at the rate of current JTR per mile for privately-owned auto. For public conveyance, Contractor will be paid cost. Plane travel is limited to tourist class.

Current rates can be found by referencing the Joint Travel Regulations (JTR) www.defensetravel.dod.mil/Docs/perdiem/JTR.

7.4. Travel and per diem shall be applied for any additional work required falling outside of regular maintenance.