TRS Data 2023 and 2024 .pdf

This document appears to be a data report from the Telecommunications Relay Service (TRS) for fiscal years 2023 and 2024, specifically related to a North Carolina Division of Services for the Deaf and Hard of Hearing (DSDHH) Request for Proposal (RFP) numbered 30-25005R. The RFP aims to establish a single contract with a vendor to provide high-quality intrastate TRS services continuously throughout the year, with the goal of enhancing telecommunications access for North Carolinians with disabilities.

The data report indicates service volumes for TRS and Spanish TRS services, with projected increases from 2023 to 2024. For standard TRS, the volume is expected to rise from 129,936 in 2023 to 153,452 in 2024, while Spanish TRS shows a modest increase from 647 in 2023 to 697 in 2024. The RFP seeks a comprehensive telecommunications relay service that operates 24/7, 365 days a year, with the potential for the successful vendor to propose additional services that could further improve telecommunications accessibility for individuals with disabilities in North Carolina.