Addendum 1 RFP 30-25005-DSDHH TRS - Final.docx

Solicitation Number: 30-25005-DSDHH Page 2 Addendum Number: 1

ROY COOPER • Governor KODY H. KINSLEY • Secretary CHARLES E. INGOLD • Assistant Secretary KEN DAHLIN • Director

Solicitation Addendum

02:00 PM Eastern Standard Time

Anthony.Benzor@dhhs.nc.gov

1. Return one properly executed copy of this addendum with bid response or prior to the Bid Opening Date/Time listed above.

2. FOLLOWING ARE QUESTIONS RECEIVED FOR THE SOLICITATION AND THE STATE’S RESPONSE TO THE QUESTIONS

Yes, we will extend the bid due date to January 22, 2025.

Section 5.4 seems to be missing from the RFP. Please confirm and provide if needed.

Should be section 5.2, see correction below.

Please confirm if there are no outreach requirements, and will the state be responsible for the TRS and Speech-to-Speech websites Correct, there are no outreach requirements, and the State will include TRS and STS information to the State’s current webpage. Additionally, the State will include the information to our outreach services.

a. Requestor must be a resident of the State of North Carolina;

b. Proof of hearing, combined vision and hearing loss, or speech disability;

c. All RCC calls require prior approval by state TRS administrator.

d. Relay NC must receive confirmation from requestor that they are participating remotely/virtually teleconference meeting.

Would the State allow self-certification of the resident’s hearing or speech disability?

Yes, the State will accept self-certification of the resident’s hearing or speech disability as long as there is a procedure in place for self-identification.

Will the State accept MRC instead of Price Per Minute (PPM) for the next contract?

The state expects to receive the requested cost per session minute however, the vendor can provide the Monthly Recurring Charge (MRC) at their discretion.

The vendors are welcome to include an outreach packet as an optional service.

3. The solicitation is hereby modified as follows:

3.4 Evaluation Criteria

BEST VALUE: "Best Value" procurement methods are authorized by N.C.G.S. §§143-135.9 and 143B-1350(h). The award decision is made based on multiple factors, including: total cost of ownership, meaning the cost of acquiring, operating, maintaining, and supporting a product or service over its projected lifetime; the evaluated technical merit of the Vendor's offer; the Vendor's past performance; and the evaluated probability of performing the specifications stated in the solicitation on time, with high quality, and in a manner that accomplishes the stated business objectives and maintains industry standards compliance. The intent of "Best Value" procurement is to enable Vendors to offer and the Agency to select the most appropriate solution to meet the business objectives defined in the solicitation and to keep all parties focused on the desired outcome of a procurement.

A ranking method of source selection will be utilized in this procurement using evaluation criteria listed in order of importance in the Evaluation Criteria section below to allow the State to award this RFP to the Vendor(s) providing the Best Value and recognizing that Best Value may result in award other than the lowest price or highest technically qualified offer. By using this method, the overall ranking may be adjusted up or down when considered with, or traded-off against, other non-price factors.

EVALUTION METHOD: Narrative and by consensus of the evaluating committee, explaining the strengths and weaknesses of each proposal and why the recommended awardee(s) provide the best value to the State.

All qualified proposals will be evaluated, and award made based on considering the following criteria listed in descending order of importance, to result in an award most advantageous to the State:

1. Vendor Technical Approach (Section 5.2)

2. Cost (Attachment A)

4. The solicitation schedule is hereby modified as follows:

The bid opening can be attended at the following link on the Proposal Submission, Date and Time:

https://teams.microsoft.com/l/meetup-join/19%3ameeting_YjUyZTJhNzktYWExMy00NWU3LTgyMzItYjIwMTdhOTJiMDE4%40thread.v2/0?context=%7b%22Tid%22%3a%227a7681dc-b9d0-449a-85c3-ecc26cd7ed19%22%2c%22Oid%22%3a%22b05cf1ea-b4b5-405b-b2ed-58fc3da79e5f%22%7d

Failure to acknowledge receipt of this addendum may result in rejection of the response.

Check ONE of the following options:

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