Copy_of_Government's_Responses_to_Vendor_Questions_071917.xlsx
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- Treasury Dept. & Bureaus Managed Print Services
- Solicitation number
- TIRNO17R00012
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# RFP Reference Page# Section# Sub-Section# Line # Requirement ID Question
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Question Matrix
| Question | Section# | Sub-Section# | Page#3 | Line# | Questions/Comments | Government's Responses |
| 1 | General | 0 | Are mobile devices authorized to use Treasury WiFi for connectivity? | No | ||
| 2 | General | 0 | Can the Treasury support deployment of client packages? | The Government is not sure what client packages refers to. Vendor failed to provide specific references in the RFP. | ||
| 3 | General | 0 | Do users have admin access to their workstations for installation of drivers and software? | No | ||
| 4 | General | 0 | What is the network latency between sites? | If this information is necessary, it will be available after the assessment of the Current State and Plan for New Solution in Phase 1 of the Task Order. | ||
| 5 | General | 0 | What Mobile Technologies are to be supported for Mobile Print? | Mobile technologies are not part of this acquisition | ||
| 6 | General | 0 | What process is currently used for print/copy/scan (i.e. Print servers, Direct IP, etc.)? | IRS currently uses print drivers while other bureaus may use print servers. | ||
| 7 | General | 0 | When will the answers to the vendor questions be returned? We respectfully request four weeks from when answers ar supplied to provide our final response. | The proposal due date and time is changed to not later than 10:00 a.m. Eastern Standard Time (EST) on Monday, August 7, 2017. | ||
| 8 | General | 0 | Which document repositories will need to be scanned to (i.e. DropBox, SharePoint, DocuShare, AmazonAWS, etc.)? | IRS allows scanning to email and network shared folders (not SharePoint). | ||
| 9 | General | 0 | Will the vendor be required to supply their own print servers or will they be provided by Treasury? | The IRS will provide the virtual servers. | ||
| 10 | Amendment 0001 | 1 | Amendment 0001 removed the Representations and Certifications for 52.204-8 from pg. 109-113. There is more beyond this section on pages 109-144 that are also covered in sam.gov. Please confirm that pages 109-144 do not require any Bidder response. If they are still required, where should this information be placed in the Bidder's offer and are they excluded from page count? | FAR 52.204-8 ANNUAL REPRESENTATIONS AND CERTIFICATIONS (APR 2016) and FAR 52.225-2 BUY AMERICAN ACT CERTIFICATE (MAY 2014) have been deleted. The remaining provisions should be completed and included in Volume II, Price. | ||
| 11 | Attachment 2 | Paragraph e | 1 | Who should be listed as Cognizant Government on this form? | Attachment 2 has been deleted. | |
| 12 | Attachment_10_-_SF_1019A_-_Subcontracting_Plan_(1-17) Outline | Subcontracting Outline | 1 | There are three subcontracting plans options. May the Vendor submit their commerical sub-contracting plan that has been approved for their GSA schedules. | Please complete the subcontracting forms included in this solicitation. | |
| 13 | 3 | 3 | 2 | 9 | Does the Government have a set of qualifications for the position noted under CLIN007? | Offerors can propose qualifications for on-site technician position based on the three SCA categories provided in the RFP. |
| 14 | Schedule of Supplies and Services and Price/Costs | Contract Line Item Number (CLIN) | 2 | The Treasury has requested one base year,and four one-year options, plus the opportunity to earn two one-year award terms based on performance. Would you consider adjusting the request to a 60-month contract with the option to earn two additional years? This would assist the selected partner with an all-inclusive pricing solution. | No | |
| 15 | Schedule of Supplies and Services and Price/Costs | Contract Line Item Number (CLIN) | 2 | For micro offices would IRS consider adding a CLIN for a small monochrome MFD that is PIV Enabled? | No | |
| 16 | Schedule of Supplies and Services and Price/Costs | Contract Line Item Number (CLIN) | 2 | Since Treasury is going down a path of reducing number of devices and increase user to device ratios, to achieve this we suggest you revisit the volumes for the lower speed CLINS. For example, in the pricing sheet the volumes in years 2 - 5 outlines 711 Million per year with CLIN 0001 showing 259 million pages per year for a 30 ppm device. Based on recommended volumes for devices this speed, these volumes would negatively effect the user to device ratios.Will IRS reexamine the volumes per CLIN to more accurately reflect the goals of this program? (i.e. CLIN 0001 constitutes over 35% of the total Agency volume on a 30 ppm device.) | The volumes remain unchanged. | |
| 17 | Schedule of Supplies and Services and Price/Costs | Contract Line Item Number (CLIN) | 2 | Does Treasury expect all devices to be floor models? | The MPS Offeror will design the MPS solution during Phase 1 which includes the assessment of the Current State and Plan for New Solution. However, desktop devices (connected directly to the user's workstation) are not desired. | |
| 18 | Schedule of Supplies and Services and Price/Costs | Contract Line Item Number (CLIN) | 2 | For CLIN 0004, will Treasury accept an 80ppm mfp which can accommodate the projected monthly volume, meet the functionality objectives, and provide an overall cost savings? | Yes, assuming that the MFP and MFD are synonymous. | |
| 19 | 3 | CLIN 0006 | 2 | 33 | Please clarify if CLIN 0006 "Color", refers to MFDs, Single Function Printers, or both. Appendix B states the device inventory will be released only upon award of a Task Order. Without knowing how many devices need to be replaced, or where to quote that cost, attaining a reasonable FFP for these CLINs will be at best a guess. | The IRS does not want color copiers as part of the MPS solution. See response to Question 20. |
| 20 | 3 | CLINs 1-6 | 2 | 28-33 | Regarding the Purpose statement and the Pricing structure in CLINs 0001 through 0006, please advise if the intent of this MPS program is to refresh your existing fleet completely, or in portions, perhaps based on age and usefulness from the assessment? Would these CLINs include anticpated fleet refresh costs, or just the cost of print jobs as stated? | Offerors should base the price of their solution on the assumption that the offeror is bringing all new equipment. In Phase 1, after the assessment, the IRS and the Offeror can negotiate what devices in the current inventory will remain as part of the MPS solution. The Offeror will then "buy back" those devices at fair market value and will provide exchange credits for those devices against the agreed upon click prices. The Treasury and its other Bureaus will automatically get the IRS cost per page price. They also will be able to collect exchange credits for any devices that will remain in the MPS solution for that bureau. |
| 21 | 3 | 2 | Since color devices can print mono, should the price sheet have another column for the mono price on a color device? |
| Cross reference to pricing workbook "MPS IDIQ Pricing" CLIN 006 | No | ||||||
| 22 | 3 | 2 | There is only one CLIN 006 for color. Should there be two CLINS for color, low and high? | ||||
| Cross reference to pricing workbook "MPS IDIQ Pricing" CLIN 006 | No | ||||||
| 23 | Attachment 4 | 2 - Roles and Responsibilities | 3 | 1st paragraph | This document lists The MITRE Corporation. Are they the benchmarking company stated in the PWS, p11, 7th bullet? What company will be the benchmarketing company (PWS, p11, 7th bullet)? | MITRE is not the benchmarking company. The reference to MITRE has been deleted. There will be no benchmarking. | |
| 24 | Schedule of Supplies and Services and Price/Costs | Contract Line Item Number (CLIN) | 3 | In the interest of reducing cost, will Treasury adjust the speed down on CLIN 0003 from 70 ppm to 65 ppm based on the minimal difference of output per hour (4,200 for 70 ppm vs. 3,900 for 65 ppm). | Yes, the worksheet has been adjusted to speed down from 70 ppm to 65 ppm. | ||
| 25 | Attachment 2 | Paragraph m | 3 | Please confirm that indirect cost rates are not required to be supplied. It is our understanding that this is a commercial item acquisition that will be conducted in accordance with FAR 15.404-1(b) thus the provision of indirect cost rates and other cost and pricing data is unnecessary. | Attachment 2 has been deleted. | ||
| 26 | Attachment 2 | Questions S | 4 | All | Will the government sign a Non-Disclosure Agreement ? | Attachment 2 has been deleted. | |
| 27 | Attachment 2 | Question S | 4 | All | If the government is unwilling to sign an NDA to receive audited financials and proprietary information, under what FAR clauses is this information being requested? | Attachment 2 has been deleted. | |
| 28 | Attachment 2 | Question S | 4 | All | What safeguards can the government provide to ensure the information requested in Question S will not be disclosed to unauthorized parties? What level of disclosure will the information in Question S be disclosed within the Government? Who will have access to this information and for what purpose will the information be used? | Attachment 2 has been deleted. | |
| 29 | 6 | 5 | Is the maximum contract ceiling price based on 5 years or 7 years? | 7 years | |||
| 30 | 6 | 7th bullet in list | Treasury and its Bureaus will work closely with the MPS Supplier to determine the optimum network printer locations. Depending on the number of employees, it may be necessary to stage multiple printers in a single office. The MPS Supplier, Treasury, and its Bureaus will determine the appropriate location option based on the Treasury MPS policy. | ||||
| Will there be an exception process for devices that are outside of the print policy and that are not desktop use devices? If yes, please describe. | The only exception process is described in the Section C, Appendix A: Treasury Print Management Policy. | ||||||
| 31 | 8 (Bureau Contract Replacement) | Section 3 - Purpose | 7 | What are the expecations of the current contracts that have years left? Will this MPS program replace them as they come due? Is this mandatory for all Bureaus or optional? | Eventually all Treasury Offices and Bureaus will phase out current contracts and use this MPS contract. | ||
| 32 | 4 | Scope of Services | 10 | Scope of services states "Services must also include … all required accessories." Please provide a list of required accessories. This is not stated anywhere in the solicitation. | For MFDs, the government requires the ability to use any device accessories necessary to print, scan, copy, and fax. The IRS also requires consumables such as staples and toner. | ||
| 33 | 4.1 | 1st paragraph and Figure 2 Bureaus | 10 | Is it mandatory that all Treasury Bureaus will utilize the resulting MPS contract for all MFD activities (except for any printers that may be waived (waiver under Sec 1, last bullet on pg. 6)? | See response to Question 31 above. | ||
| 34 | 4 | 4.1 | 12 | 1 | Can the Government give the location of the office that will oversee this program? | The MPS program will be managed and governed through a virtual Program Management Office (PMO) structure comprised of the Department of Treasury executive level and each Treasury Bureau or designated organization serving as members of the virtual PMO as well as acting as the MPS representatives for their Bureau’s activities. The IRS representation will be in New Carrollton, Maryland and Washington, D.C. | |
| 35 | 4.2 Task Order Management | 12 | Please confirm task orders will be issued for each Bureau and not for each site. | Yes future Task Orders will be issued for each Treasury office and bureau. | |||
| 36 | 14 (MPS Design) | 4.2.1 | 14 | Based on information provided through the GSA FedRAMP PMO, to date, no MPS provider has been granted an Authority To Operate (ATO), nor is there a service in the queue to receive an ATO or Provisional ATO. Because of this we would ask to change the language to MPS Supplier agrees to submit their respective Cloud-based Management Reporting and Performance Monitoring Tool Plan Of Action & Milestones (POA&M) upon award for negotiation and sponsorship. | The Offerors must demonstrate that they are FedRAMP Ready meaning that their systems are ready to begin the FedRAMP Security Assessment Framework to obtain FedRAMP authorization for their product. The Offeror must demonstrate that they are in the queue for FedRAMP authorization at time of award. The IRS will sponsor the selected Offeror to get an ATO for their FedRAMP authorized product. | ||
| 37 | 4 Scope of Services | 4.2.1 | 14 | Is it expected that the awardee take over and maintain all of the networked devices during Phase 2? Please note that Network Printing devices 'costs to operate' vary dramatically. It is not in the government's best interest for vendors to make educated guesses as to click rates for these devices - which the solicitation suggests with the absence of printer inventory at time of offer (Appendix B of PWS p33). If vendor is to maintain all networked devices, please provide a list of required devices to be maintained. If a complete list cannot be provided, can the government provide a sampling of devices to be priced for evaluation purposes. | See response to Question 20 above. | ||
| 38 | 4.2.1 | Phase 1 | 14 | What is the explanation of support for current devices during the Phase 1 Assessment period? | The current vendor will support the IRS inventory of devices during Phase 1. | ||
| 39 | 4.2 | 4.2.1 | 14 | 15 | Has the U.S. Treasury performed any print assessments that identify a baseline or summary of your current state? It may be helpful in obtaining a competitive quote if the U.S. Treasury could provide such a summary, beyond the estimated pages per year for each CLIN. Please advise if this is possible. |
| Without additional information, vendors may propose a higher FFP for each CLIN than is needed, or find that during the assessment that the FFP is not tenable. Please consider performing an assessment or at the very least providing the fleet inventory of estimated models and/or OEMs, device types, as this will render you more competitive quotations. | The IRS has documented a detailed inventory. During Phase 1, immediately after award of contract, the IRS will work with the Offeror to assess and validate the IRS’s printing asset inventory. See response to Question 20 above. | ||||||
| 40 | 4 Scope of Services | 4.2.1 | 14 | Fair Market Value of existing IRS owned equipment as part of Phase 1 is subject to timing, how is the vendor to account for this price when submitting their bid response? | See response to Question 20 above. | ||
| 41 | Scope of Services Section 4 | Access to Network 4.3.3.3 | 17 | Can you please provide the locations of the data centers for each bureau? | No Treasury policy does not allow publishing the locations of the data centers. It will be provided after contract award. | ||
| 42 | 4 | 4.3.3.1 | 17 | Has Treasury configured the domain to allow PIV and CAC authentication on workstations? ("Network devices must additionally meet the following PIV/CAC configuration") | This information will be available during the phase 1 assessment. | ||
| 43 | 4 | 4.3.3.1 | 17 | Is simultaneous PIV and CAC authentication expected on the same device or is it one or the other? | Yes, PIV and CAC cards are required on all workstations - one reader reads both cards. | ||
| 44 | 4 | 4.3.3.3 | 17 | Is the IRS bureau the only one that will allow remote device access? (Reference on Attachment 7 section 5.1.1.2 for IRS allowing Remote access. But there is also a reference here: The MPS Supplier must ensure that MPS devices can only be accessed within Treasury and Bureaus’ networks. The MPS Supplier must centrally manage MFDs from the Treasury Bureaus’ Data Centers. The MPS Supplier solution must be compatible with each Treasury and Bureau’s baseline server configuration) | No each bureau will provide access to their network. | ||
| 45 | 4.3 | 4.3.3 | 17 | 25 | Is the intent that all networked devices, regardless of OEM, or whether they are MFDs or Single Function Devices, require PIV card authentication for secure print? If so, can you advise or estimate the total number of devices for each CLIN that are PIV capable, and those that are not, to factor a fleet refresh? |
| This will render capability for more competitive quotes | Everything delivered must be PIV enabled for follow me printing. | ||||||
| 46 | PWS | 4.3.3 Access to Network | 17 | What type network credentials does US Treasury use that proposed MFDs should support for authentication if PIV/CAC is currently not being utilized by the Treasury bureau? | This information will be available during the phase 1 assessment. | ||
| 47 | 4.3.3 Access to Network | 4.3.3.1 | 19 | Is the Government providing the CAC/PIV readers? | No, the PIV/CAC should be incorporated in the vendor's device. | ||
| 48 | 4.3.3 Access to Network | 4.3.3.1 | 19 | Is the vendor required to maintain/service on current existing IRS devices once the contract is awarded? If yes, what Copier/MFD devices require buyouts and what are those buyout amounts for estimated date of contract start? | See response to Questions 20 and 38. | ||
| 49 | 4.3.9 Security Configuration Guidelines | 4.3.9.1 | 20 | Is it a requirement that the hard drives must be removed and handed back to Treasury? For equipment that is not owned by the MPS Supplier, does the current service provider have a clause to remove the hard drives at end of serviceable life of devices? If not, is the incumbent vendor responsible for this service? Please note that any device that is not provided back that does not have a hard drive in it for resale value has a value of $0 if the device is not fully functional at time of Treasury de-commissioning the equipment. | Each Treasury Office and Bureau will have policies on what is required for asset removal. During Phase 1, the Offeror will assess and validate the IRS’s printing asset inventory; confirming which print assets should be kept, repurposed, or removed; buying back usable Government-owned printing assets at fair market value (FMV); and transferring ownership of the usable printer hardware from the IRS to the MPS Supplier. The IRS will work with the Offeror to plan for removal of assets that are not reused in the new solution. | ||
| 50 | 4.4 | 4.4.1.1 | 20 | Please define FedRAMP compliant. Is FedRAMP compliant the same as FedRAMP approved/certification? If a vendors tool is deemed to be FedRAMP compliant, will the IRS sponsor the vendor to complete the FedRAMP certification? | See response to Question 36 above. | ||
| 51 | 4.4.1.1 | 21 | Please change to "near real time" as network latency between sites may vary. | Done. | |||
| 52 | 5 | 22 | Will laptops be provided for the technicians for secure areas? | ||||
| he technician will load diagnostics software on the laptop for the purpose of equipment repairs. This laptop would then remain in the secure area at all times. | Yes, see Special Contract Requirements in the RFP. | ||||||
| 53 | Appendix A | Purpose | 25 | bullet 1 | Should faxing be standard on all devices in a certain CLINs? If yes, please provide which CLINS. | IRS has an efax solution and will not use this capability. The MPS devices should come with FAX capability disabled unless other Treasury Bureau request otherwise. | |
| 54 | Treasurey Sustainable Print Management Policy Appendix A | Purpose | 25 | The second to the last sentence in the first parapgraph states: "An objective of MPS is to remove personal desktop printers in offices and workstations to the greatest extent practicable." |
Does Treasury expect that the MPS provider will remove/decommission end-user workstations, in addition to desktop printers, as part of the MPS project?
| If so, what established decommission and securuity procedures may apply to this activity? | See response to Question 49 above. Offerors should address requirements in Section C and in Attachment 7. The MPS policy is provided for information. | ||||||
| 55 | Appendix A | MPS Policy | 29 | Government principles for utilization/practices - 5th bullet | This section states using PIV card to release printing however in the introduction of the PWS page 1, bullet 3 states print securely through using a PIN. It is also stated again on page 30 under device placement principles bullet 3 - devices shall have secure print. Which method is required, secure print or printing using release of PIV card? | PIV printing is required. The references to a PIN have been removed. | |
| 56 | Retirement and Disposal | 30 | Will IRS consider disposing of owned assets that have reached the end of their useful life? This will be much more cost effective than the vendor pricing in this service. | See response to Question 49 above. | |||
| 57 | Print Mgt Policy/ Ongoing management procedures/ | 30 | Please change requirement from “OEM” to “OEM or Equivalent". | ||||
| All toner supplied must be manufactured to the specifications of the OEM as well as ISO 9001 standards and ISO 14001 environmental standards. | Offeror will supply toner that is OEM, or functionally equal or better than OEM. | ||||||
| 58 | Appendix A | On-Going Management Procedures | 30 | Third party remanufactured toners do not use uniquely patented toner that is vital for the health of the device. Generic remanufactured toner can cause extensive/catastrophic failure if used for 12-24 months. Only OEM remanufactured or OEM Compliant toners have the unique technology that safeguards against these types of failures.Will Treasury change the black toner consideration from remanufactured to OEM Remanufactured or OEM Compliant toner only? | See answer to Question 57 above. | ||
| 59 | Appendix A | On-Going Management Procedures | 30 | 1st open bullet/looks like a circle | This section states: "OEM Toner must be provided for ALL color toner and remanufactured toner must be considered for black toner." |
Above this bullet is a closed bullet that states that 'remanufactured and/or OEM toner must be used for all black toner."
Is the requirement for remanufactured black toner applicable when a device is color (black is one color on a color device)? Please confirm if the requirement is for MFD and not just printers.
| In many cases Manufacturers require OEM toner for machines to ensure proper performance. Will Treasury allow OEM genuine toner if the price is competitive? | See answer to Question 57 above. | ||||||
| 60 | MPS Policy | 31 | Based on the refreshment lifecycle of 60 months from the date of install, if the vendor refreshes during the 1st Performance year will the contract continue for 60 months? For example, any equipment refreshed in 2023 will it expire in 2028? If no, please describe scenario. | ||||
| Similarly, will units placed in option years expire 60 months from their installation date? | The contract is for one base year and 4 one year options and 2 award option awards. Contract will not be expanded beyond term of contract. IRS is not going to provide contract extension based on lifecycle of 60 months. | ||||||
| 61 | Task Order Appendix A Printer Inventory | 32 | Is it the intention of the Treasury department that any of the locally connected printers be converted to network or be replaced and/or the volume shifted to a more efficient shared device? | Yes | |||
| 62 | 15 | 15.3 | 56 | 8 | What level of Security Clearance is required and will Treasury be responsible for the cost of the background checks? | The Department of Treasury and its bureaus will pay for the appropriate background checks. Security levels may differ among the bureaus. For IRS, technicians will be granted staff-like access letters upon completion of a successful background check. | |
| 63 | Contract Clauses | 1 | 83 | 52.215-20 | FAR 52.215-20, Requirements For Cost Or Pricing Data Or Information Other Than Cost Or Pricing Data (Oct 1997). Since the RFP solicits Commercial Items, we believe that FAR 52.215-20 is inapplicable to this procurement. Will the Government delete FAR 52.215-20 as inapplicable? | Deleted | |
| 64 | Contract Clauses | Paragraph 2.1(b) | 89 | 4th 'X' is BAA | Please confirm that the Buy American Act (“BAA”) clause at FAR 52.225-1 does not apply to this procurement. It is our understanding that the BAA does not apply to procurements over $191,000 and that the Trade Agreements Act (5th 'X') applies in lieu of the BAA. | BAA does not apply. FAR 52.225-5 Trade Agreements (Oct 2016) and 52.225-6 Trade Agreements Certificate (May 2014) are added. | |
| 65 | Contract Clauses | 52.225-15 | 89 | Trade Agreements Act | Do single function printers (CLINS 0005 and 0006) need to be TAA compliant? | Yes | |
| 66 | Contract Clauses | Paragraph 2.1 | |||||
| ( c) | 90 | Please confirm whether the Service Contract Labor Standards will apply to this contract. FAR 52.222-41 is not checked but a wage determination has been requested for this contract. | Yes | ||||
| 67 | Contract Clauses | Paragraph 2.3 | 93 | Please clarify the ordering period stated under FAR 52.216-18. This section states that orders may be issued from the date of award through the “ten (10) year ordering period”. This conflicts with other provisions that state a maximum of seven years. | Ordering Period is changed to 7 years. | ||
| 68 | Contract Clauses | 5. IRI052.239-9009 Section 508 Conformance (Sep 2006) | 104 | This section states "Contractor shall adhere to the applicable Web Content Accessibility Guidelines (WCAG) 2.0 Level (A) and AA. | |||
| Please clarifty if this applies to offeror's software, website, or support services. | Any proposed MPS solution that requires the government to use a website or vendor software must be 508 compliant. | ||||||
| 69 | Representations and Certifications | Paragraph 1 | 106 | FAR 52.222-46 | FAR 52.222-46 as incorporated by reference requires the submission of a professional compensation plan for evaluation. Where in the offer should it be included and does it count against the page limitation of that section? | The professional compensation plan can be included in Volume II, Price. There are no page limits. | |
| 70 | Representations and Certifications | Paragraph 17 | 143 | FAR 52.223-4 | Please confirm that FAR 52.223-4, Recovered Material Certification, does not apply to this procurement. It is our understanding that this clause does not apply to commercially available off-the-shelf items. | Deleted | |
| 71 | 5.1 | Table 1 | 151 | Table 1 | Table 1 does not address where to place in Bidder's offer the various forms such as: Non-Disclosure Form (Attachment 5), Limitations on Subcontracting (p148, Sec 25), Consent to Disclose and Use of Taxpayer Return Information (p75, Sec 22), the signed SF1449 and any Amendments thereto, IPP Waiver form (if needed) ( p49). Please identify where such forms should be placed in the Bidder's offer AND please confirm that these forms are not part of the Volume Page Counts? | Volume II, Price. There are no page limits. | |
| 72 | 5.1 | Table 1 | 151 | Table 1 | Please increase the number of pages for Technical Approach to 75 pages. | The page count for Technical Approach remains unchanged. | |
| 73 | Instructions for Proposal Submission | 5.1 Table 1 | 151 | Please confirm the Transmittal Cover Letter is to be submitted as a separate document from Volumes I & II. | Yes | ||
| 74 | Instructions for Proposal Submission | 5.1 | 152 | 3 | Volume I is to contain a cover page with name(s) and position(s) of all authorized negotiator(s), company name, DUNS or CAGE number, address, and email for primary POC, solicitation number, solicitation title, offer due date and time. | ||
| Can this information be provided in the Transmittal Cover Letter or is this information to be provided in the Introduction of Volume I which has a 2-page limitation? | This information can be submitted in the Transmittal Cover Letter. | ||||||
| 75 | Instructions to Offerors | Paragraph 5.4 Factor 3 | 154 | Please clarify the page limit for this section. It appears that the page limit is two pages for each of the three references (a total of six pages) but the Past Performance Questionnaire is 8 pages long and page 154 states a 10 total page limit. | Attachment 8 is limted to two pages. Attachment 9 is PER Questionnaire. Each Questionnaire is considered one submission or page. | ||
| 76 | 5.3 Factor 2 | Management Approach | 154 | The Bidder is to provide a proposed QAP, can that be excluded from the page limit? | |||
| Yes | |||||||
| 77 | 5.4.1.3 | 157 | Please provide the small business goal for Veteran Owned Small Businesses. | Veteran Owned Small Business (VOSB) goals are not being considered under this requirment. The Veteran's Administration (VA) is the only agency which sets a goal and which tracks participation of VOSBs. | |||
| 78 | Instructions to Offerors | Paragraph 5.5.4 | 157 | Please confirm if the financial capability information requested here should be included under Volume I as stated in this paragraph 5.5.4 or included in Volume II as indicated in paragraph 5.5. If the information should be included in Volume I please indicate under which Section of Volume I it should be included and indicate whether the information will count against the page limitation of that section. | Sentence is corrected to read: Offerors shall provide the following information in Volume II. | ||
| 79 | 5. Instructions and Format for Proposal Submission | 5.5 Factor 5/5.5.4 | 158 | Due to size, are links to offerors financial statements (i.e. Annual Reports) acceptable? | These instructions refer to Attachment 2 which has been deleted and is no longer required. | ||
| 80 | 5. Instructions and Format for Proposal Submission | 5.5 Factor 5/5.5.4 | 158 | If links are not acceptable, can the offeror's Annual Report be included as an attachment and still be considered for evaluation? | These instructions refer to Attachment 2 which has been deleted and is no longer required. | ||
| 81 | 5. Instructions and Format for Proposal Submission | 5.5 Factor 5/5.5.4 | 158 | In Section 5.5.4 a), the solicitation states that the information concerning financial capability is to be included in Volume I. In the Section 5.5 heading, it states Volume II. Please advise if this should read Volume I or Volume II. | These instructions refer to Attachment 2 which has been deleted and is no longer required. | ||
| 82 | 5. Instructions and Format for Proposal Submission | 5.5 Factor 5/5.5.4 | 158 | In which section in Volume I should offerors place financial statements? | These instructions refer to Attachment 2 which has been deleted and is no longer required. | ||
| 83 | 2 (Basis for Award) | Addendum to 52.212-2 | 162 | This procurement requests “FedRAMP Compliance”, what constitutes “FedRAMP Compliance” versus a FedRAMP certified solution? | See Response to Question 36 above. | ||
| 84 | 2 (Basis for Award) | Addendum to 52.212-2 | 162 | Will the Treasury PMO be the overlying authority of which service elements will need FedRAMP compliance or certification? | FedRAMP is required for the management reporting and performance monitoring tool. See also response to Question 36 above. | ||
| 85 | 4.1.2 | 169 | Entire section | Is the Small Business proposal stated in this section the same as the submittal of a completed Attachment 10? Is this proposal in addition to Attachment 10? Please clarify if this section requires a Small Business proposal in addition to a completed Attachment 10. | |||
| Attachment 10 of this solicitation is the subcontract plan form. Offerors are to complete it in order to meet this requirement. | |||||||
| 86 | 4.1.2 | 169 | Last sentence in the last Paragraph before Table 4 | The last sentence in the last paragraph refers to a Small Business Participation Commitment Document, is this the same as the required completion and submittal of Attachment 10 or should there be another document that appears to be missing? | The final approved Attachment 10 will become the Small Business Participation Commitment Document to be incorporated into the final contract. | ||
| 87 | Attachment 2 | Questions E-T | 4-Jan | ALL | Will the government be using the information provided in Attachment 2 for evaluation of proposals? | Attachment 2 has been deleted. | |
| 88 | Attachment 2 | Questions E-T | 4-Jan | ALL | Will the Government be using the information in Attachment 2 in determining eligibility for award? | Attachment 2 has been deleted. | |
| 89 | Attachment 2 | Questions E-T | 4-Jan | ALL | Attachment 2 asks questions about certified estimating and costing systems; This acquisition references FAR 12.103 as the method of acquisition, does the government want or desire a contractor who has an approved accounting, costing, estimating and purchasing system? | Attachment 2 has been deleted. | |
| 90 | Attachment 2 | Questions E-T | 4-Jan | ALL | If the Government is intending on awarding Fixed Price Contract using the guidance at FAR Part 12, how is the information in Attachment 2 going to be used by the government? | Attachment 2 has been deleted. | |
| 91 | IDIQ Print Services Rates Tab | 5 | Will IRS provide actual volumes of the pages in addition to the estimates? By providing actuals, it will allow the vendor to price the solution appropriately. Can IRS provide the methodology that was used to come up with the page estimates for all CLINS, including CLIN 0004 for the 85 ppm MFD? | IRS numbers are based on observed actuals over the last five years. Treasury numbers are an estimation based on a high level inventory assessment of the current Treasury fleet outside of IRS. | |||
| 92 | Question Matrix | Not Stated | CDD is not defined anywhere in the solicitation. It only shows up for this Question Matrix. Please clarify what CDD is. | CDD is contract deliverable date but is only in this matrix. | |||
| 93 | Question Matrix | Not Stated | SOO is not defined anywhere in the solicitation. It only shows up for this Question Matrix. Please clarify what SOO is. | Statement of Objectives (SOO) but is only in this matrix. | |||
| 94 | "IDIQ Print Service Rates" tab | "IDIQ Print Service Rates" tab | 18 | Does the "Color Class" device referenced on the "IDIQ Print Service Rates Tab" in cell A 18 with the minimum of 32 PPM need to be a MFD or non-MFD device? | The referenced device needs to be MFD. | ||
| 95 | Attachment_10_-_SF_1019A_-_Subcontracting_Plan_(1-17) | Subcontracting Outline | 1 and 2 | Section 2: Goals | The Department of the Treasury has set subcontracting goals outlined on page 1, however on page 2 under Goals it appears the vendor has the option to set their goals. Would the Treasury put desired percentages in Table 4 on page 169 of TIRNO-17R-00012. | Treasury's subcontracting goals, as outlined on page 1, meet the requirement. Percentages over or below Treasury's subcontracting goals are at the discretion of the individual offerors. | |
| 96 | SF1449 | 1 thru 5 | In which volume should offerors include the completed SF1449? | SF 1449 should be included in Volume II, Price. | |||
| 97 | Representations and Certifications | Paragraphs 2, 5, 7, 8, 9, 10, 11, 13, 14, 15, 20, 21, 23, 24, | 106 to 147 | Various representations and certifications in this section are required to be completed and returned with the proposal. Where in the proposal should these representations be included and do these pages count against the page limitation of that section? Examples: Paragraph(s) 2 (Independent Price Determination), 5 (Taxpayer Identification), 7 (Responsibility Matters), 8 (Responsibility Matters), 9 (Delinquent Tax Liability or Felony Conviction), 10 (Representations and Certifications), 11(Place of Performance), 13 (Small Business), 14 (Previous Contracts), 15 (Affirmative Action), 20 (Unpaid Federal Tax Liability), 21 (Information Systems), 23 (Evidence of Authority to Sign Offers), and 24 (Conflict of Interest) on | Volume II, Price. There are no page limits. | ||
| 98 | 5.3 Factor 2 | Management Approach | 15 - 16 | 1st paragraph on p16 | Are resumes included in the page count (please exclude)? Where should resumes be placed within the Management Approach volume? | Resumes are not included in the page count. | |
| 99 | 5.4.1.2 #1 | Small Business Participation | 155-156 | Chart | Should the Bidder complete the chart in this section or does the Bidder complete only Attachment 10? | Bidders are required to complete the charts at 5.4.1.2 Small Business Participation (SBP) in addition to Attachment 10. | |
| 100 | 5.4.1.2 #2 | Small Business Participation | 155-156 | Chart | Should the Bidder complete the chart in this section or does the Bidder complete only Attachment 10? | See answer to Question 99 above. | |
| 101 | 3 | Base Year, Option Year 1, Option Year 2, Option Year 3, Option Year 4 | 2 to 4 | All CLIN lines for base period and all option periods | Since the pricing template is provided is it also necessary to complete this pricing section in the PWS? | Yes, Section B has to be completed. | |
| 102 | 4.4 | 4.4.1.1 | 20-21 | 14-Jan | We are not aware of any cloud-based Management Reporting and Performance Monitoring Tools for Managed Print Services that are Fedramp compliant and certified; given the potential for limited competition, will the government allow vendors to propose performance management & monitoring tools that are on the FEDRamp JAB prioritization schedule to be considered for FEDRamp certification? | See response to Question 36 above. | |
| 103 | Task Order | 3.1.1 Program and Operation Management | 3.1.1.5 | C-10 | Please provide the definition for FedRAMP "compliant," as this is not a term used by the FedRAMP PMO | See response to Question 36 above. | |
| 104 | Special Contract Requirements | 15.5 | 60 to 61 | #4 | Please clarify or define what is the Archer system or its equivalent? | Archer provides FISMA contractor training based on their assigned roles. | |
| 105 | 15 - Security and Privacy Requirements | 15.7 and 15.8 | 65 and 67 | (d) | Please confirm that the assignment and identification of a Contractor Security Representative for the IRS should be submitted with the offer, while the Contractor Security Representative for the Treasury should be identified as a post-award requirement. In addition, please confirm that this should be included in the Management section of the proposal. | This is acceptable and the information should be included in the Management section of the proposal. | |
| 106 | Attachment 9_-_Past_Performance_Questionnaire | All | All | All | Which Attachment 9 should bidders use? There are two Attachments 9 with the same heading of Past Performance Questionnaire and same language in both, but under two different Attachment names: Attachment 9_-_Past_Performance_Questionnaire AND Attachment 9_-_Past_Performance_Questionnaire_1. | Please use Attachment_9_-_Past_Performance_Questionnaire.docx | |
| 107 | Attachment 7 - Task Order 1 | 3.1.5 (b) | C - 13 | 3rd bullet | Please name the document repository - - is it Sharepoint, FileNet, etc.? | See response to Question 8. | |
| 108 | Attachment 7 - Task Order 1 | 3.1.6.2 | C - 14 | 1st Paragraph | What is the “System Assessment Security Package”? | It is a system risk assessment package that is comprised of the documents listed in 3.1.6.2. | |
| 109 | Attachment 7 - Task Order 1 | 4.1 Phase 2 | C - 19 | 4th bullet | With regards to testing in Phase 2, where is this to be performed? How long is the typical test cycle so we can plan for this in advance of new printer and MFD hardware and software production deployments? | Testing is performed on site at New Carrollton, Maryland. Offeror can propose testing cycle time and approach during Phase 1 in the Transition Plan and the Test Plan deliverables. | |
| 110 | Attachment 7 - Task Order 1 | 4.1.3.1 | C - 21 | 1st sentence | In the first sentence, "the MPS Supplier must … record and archive all calls made to its help desk." Does this mean recording the audio of the call or documenting the call metrics (date, time, etc.)? | Call metrics. | |
| 111 | Attachment 7 - Task Order 1 | 5.1.1.2 | C - 26 | Please elaborate and define 'out-of-band network access that is independent and isolated from IRS operational communications". Would dedicated VLANs meet this requirement? | The government will consider a solution proposal based on dedicated [private] VLANs and other possible solutions. | ||
| 112 | Attachment 7 - Task Order 1 | 5.1.8 | C - 29 | Table 7 | Response Time: Immediate 100% of the time" - Even with On-Site Service technician included at the site where the MFP is located, this metric is EXTREMELY aggressive. Please change to an average of 95% of the time. | Service Level Agreement for 3.2.7 has been updated to Response Time (Acknowledgement): Within two business hours. |
Resolution Time: Next Business, 95% of the time.
| 113 | Attachment 7 - Task Order 1 | 5.1.8 | C - 29 | Table 7 | "Resolution Time: 2 business hours, 99% of the time." Please confirm that this applies only for the locations with an onsite technician? Please also change 99% to 95% in this section. Does Resolution time start from the moment the technician arrives at the downed print device? | Yes | |
| 114 | Attachment 7 - Task Order 1 | 5.1.8 | C - 29 | Table 7 | Please define 'Customer Satisfaction' and describe the methods allowed by the awardee to collect this data. How often do you expect to receive this information and in what format and to whom will it be delivered? | Customer service is the process of ensuring customer satisfaction with a product or service and how well do the products or services meet or exceed expections. One method for capturing customer satisfaction is a customer survey. It will be delivered to the Treasury PMO. | |
| 115 | Attachment 7 - Task Order 1 | 5.1.8 | C - 30 | Table 7 | How will the VIP user be identified and how many will there be? | SES or higher - the assessment in Phase 1 will provide the number of VIPs | |
| 116 | Attachment 7 - Task Order 1 | Appendix A | C - 33 | Are there any responsibilities of the MPS Supplier for the Low-End and High-End Scanners listed in the chart? | |||
| Low and high end refer to the particular class of MFD at no additional costs. IRS will remove scanners. | |||||||
| 117 | Attachment 7 - Task Order 1 | Appendix A | C - 33 | Device Type Line 2 | For 18,237 network printers, please provide a list of the printers each with Manufacturer Name, Model Name, Quantity of each, Install Date and Average Monthly Volume. | ||
| If this can't be provided now as evidenced by Appendix B to the PWS (p30), when will it be available? Prior to award? How will this information be collected? What additional detail can you share with us now? Without this knowledge it is very difficult to provide pricing. | See responses to Questions 20 and 39. | ||||||
| 118 | Attachment 7 - Task Order 1 | Appendix A Printer Inventory | C - 33 | On Appendix A (Printer Inventory), please provide your definition of “Desktop Printers” and “Network Printers”? | Desktop printers are only connected to a desktop and network printers have a network card | ||
| 119 | Attachment 7 - Task Order 1 | Appendix A Printer Inventory | C - 33 | Does the Government envision keeping some Printers and if so, what is the expectation for the management of these devices from the awarded vendor/provider? | Assessment will determine what printers will be kept and purchased by the offeror | ||
| 120 | Attachment 7 - Task Order 1 | 2.1 | C - 6 | Please confirm that the MPS Supplier procures all of the existing print hardware (MFDs/Copiers/Networked Printers) presently owned by the Treasury Bureaus? | No, only the existing print hardware that are determined to be suitable by the assessment in Phase 1 | ||
| 121 | Attachment 7 - Task Order 1 | 2.1 Phase 1 | C - 6 | What is the anticipated timeframe for the assessment phase? Will this be done on a site by site basis? If so, what is IRS priority? | 6 months for IRS and will be done at all sites. Priority will be on the large sites that have onsite technicians. | ||
| 122 | Attachment 7 - Task Order 1 | 2.1 Phase 1 | C - 6 | Please define what is meant by “destroying any print resources as required by IRS" and please identify who pays for this? Will the MPS Supplier be responsible for disposal of personal desktop printers agreed upon to be decommissioned? | |||
| Offeror is responsible for developing a plan that addresses assets that will be reused or removed in Phase 1 assessment. | |||||||
| 123 | Attachment 7 - Task Order 1 | 3.1.1.2 | C - 9 to | ||||
| C - 10 | Please provide more detail on an acceptable OMF and a sample if possible? | OMF is based on the ITIL services - and describes the way the Offeror performs its day-to-day ITIL process activities including management practices, workflow, and responsibilities as the MPS service provider. For example, it will describe the process for incident reporting, or problem management. | |||||
| 124 | 3 | 3.1.2.2 | C-10 | The solicitation indicates that the supplier must visit each site as necessary to validate the current state. Will the supplier along with approval of the Treasury/IRS have the ability to leverage remote assessments for validation of smaller sites? | Yes | ||
| 125 | 3 | 3.1.3.3 | C-11 | Will Administrative Over-ride of Pull Print be allowed? ("Optionally, the user can override this option, allowing printing without using the PIV card on the printer.") | No, only for networked printers. | ||
| 126 | 3 | 3.1.4.1 | C-12 | How will Treasury/IRS reconcile/evaluate the contractor's SLO capability across the contract, and by location? | SLOs are evaluated across the contract. | ||
| 127 | Task Order | 3.1.7.2 | C-15 | After the Assessment is completed, who is responsible for the disposal of devices not part of the solution? | See response to Question 49 above. | ||
| 128 | 4 | 4.1.2.2. | C-20 | Please define "de-provisioning" relative to the current devices to be replaced. What is expected of the Contractor. | Includes all activities to take the selected device out of service. | ||
| 129 | 5 | 5.1.5.1 | C-28 | What is the IRS's vision for security incidents needing reporting? Will the IRS give some examples? | The security incidents reporting process must meet the security requirements for FISMA and FedRAMP….example could be SMNP 1 and 2 are not disabled | ||
| 130 | Task Order #1 5.1.8 Service Level Objective for Phase 3 | S.3.6 & S.3.7 | C-30 | Are S.3.6 and S.3.7 reversed? Are there 3 levels of support (VIP, Critical, Standard) and what is the response time for standard? | s3.6 - FOR vim SERVICE is only available where IRS pays for a person onsite. The expectation is that the onsite person handles VIP responses at no additional cost. Redo S.3.7 in TO read response and resolution is next business day and acknowledgement is 1 hour where key operator is not onsite, notification is to a key operator. | ||
| 131 | Task Order #1 5.1.8 Service Level Objective for Phase 3 | Response and Resolution Time S.3.7 | C-30 | How many "Critical" devices by location? | Determined by the assessment under Phase 1 | ||
| 132 | Task Order #1 5.1.8 Service Level Objective for Phase 3 | Response and Resolution Time (VIP) S.3.6 | C-30 | How many "VIP" devices by location? | Determined by the assessment under Phase 1 | ||
| 133 | Task Order #1 | Appendix A Printer Inventory | C-33 | Please provide the inventory of all network printers (color & B/W) and mfd's to include the following critical information by location referenced in Appendix A and all other Treasury locations: Manufacturer, model, average monthly or annual volume (mono and color), status of the inventory to reflect whether unit is owned, leased or rented (if leased or rented when would be the expiration of the contract.). | See Response to Questions 20 and 39. | ||
| 134 | 2 | Attachment 7 - 2 Background and Current State | C-6 | Will Treasury confirm the expected volumes per CLIN? In theTask Order on page 6, there is mention of IRS currently printing 386 Million pages per year but the volumes show 711 Million pages per year for years 2 through 5 (Pricing Matrix attachment 1, tab 3 "IDIQ Print Service Rates"). We want to be clear that we are pricing out the proper amount of pages for IRS or is this for the entire Treasury Department? | This is for the entire Treasury Department. | ||
| 135 | Phase 1 | 2.1 | C-6 | Does IRS plan to acquire the current Canon MFP devices under lease until March 2018? Can you clarify that all equipment terminates on that date? | The IRS will make that decision at a later time. | ||
| 136 | 3 | Tasks | C-8 | What is required relative to current device removal? As the contractor for this award will be responsible for end of term removal, will the current provider be responsible for removing the current devices? Or, if the new contractor is responsible, how might they estimate the logistics cost of device weight and transportation distance? | See Response to Question #49. | ||
| 137 | C-8 | Who is expected to supply the behind the firewall server hardware for IRS and all other Bureaus? ("Responsible for acquiring and installing, including the ongoing management and maintenance of the required print servers behind the IRS’s firewall") | The IRS will acquire virtual print servers. | ||||
| 138 | C-8 | Who is expected to provide OS/software licensing for the servers? ("If the Ordering Organizaton already has print servers, then the IRS will provide access for the MPS Supplier to its print servers, and the MPS Supplier will take over the ongoing management and maintenance of the print servers") | The IRS will acquire virtual print servers. | ||||
| 139 | Attachment 3 | n/a | n/a | n/a | Attachment 3 is specifically for IRS. Please provide a list of ALL Treasury locations (city and state) | Attachment 3 has been updated. Future Task Orders will provide information on other Treasury sites. | |
| 140 | Not Stated | Not Stated | Not Stated | Please allow for charges for any rigging that may be involved for MFD installation. For example: carrying MFDs up/down stairs or any delivery that may require the use of extra personnel to carry the MFD. Please include a CLIN for such rigging charges. | No | ||
| 141 | 3.1.5 MPS Minimum Device Functionality | 3.1.5.3 | Page C.13 | 20 | Can Treasury clarify whether they "follow-me" printing is to be machine based (per unit) with copying, printing, and scanning to be accessed and released via PIV card? Or does Treasury require a server based application to manage the print jobs per server queue and not be machine based (allowing multiple machines to be added to a queue). If the latter, will Treasury supply application and print servers for the vendor to install the application on; how many would be required per agency and will there be a CLIN for the follow me application software and professional services to install per server? | IRS wants a virtual print queue. IRS will provide virtual servesr for the Offeror to provide its virtual queue solution. How many needed will be determined during MPs design, Deliverable 1.5 in Phase 1. |
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