TE3.pdf
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- TIRMS10R00006
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Technical Exhibit 3
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FY 2009 TOTAL SERVICE CALLS 1828
AVERAGE CAlLS PER DAY 5
PRIORrTY DISTRIBUTION COUNT PERCENTAGE Emergency 31 1.7% Hot/Cold 225 12.3% Urgent 311 17.0% Routine 946 51.8% Utility Time Service 315 17.2%
TOTAL 1828 100.0%
TRADE DISTRIBUTiON COUNT PERCENTAGE Hot/Cold 225 12.3% Electrical 270 14.8% Lamp Mechanical Structural Plumbing Fire/Safely Security Exteriar Other 5 0.3% Plumbing 219 12.0%
HVAC 81 4.4%
General Maintenace 1028 56.20/0
TOTAL 1828 100.0%
LABOR HOUR DISTRIBUTION COUNT PERCENTAGE
<= 1 hour 1318 72.1% :> 1 hr but <:= 4 hrs 441 24.1% .
> 4 hrs but <= 8 hrs 50 2.7% > 8 hrs but <:;: 12 hrs 8 0.4% >12 I\rs but <:=32 hrs 8 0.4% :> 32 hrs 3 0.2%
TOTAL 1828 100.0%
MONTH DISTRIBUTION COUNT PERCENTAGE
October-Q8 139 7.6% November-Oe 120 6.6% December-Qe 125 6.8% January-09 99 5.4% February-OS! 151 8.3% Marcn..og 242 13.2% April~9 281 15.4% May-09 149 8.2% Ju~9 142 7.8% July-De 109 6.0% August-09 161 8.6% SeDtember-Q9 110 6.0%
TOTAL 1828 100.0%
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