Ticket_Type_Summary_2025_2026.pdf

This is a Ticket Type Summary document for the City of Plant City, Florida's Underground Utility Locating Services contract for the period of June 1, 2025 through June 30, 2026. The document provides an analysis of ticket volume and categorization related to utility locating requests submitted under the Sunshine 811-Call system (CPC588). Over the 12-month contract period, the City received a total of 5,948 tickets for underground utility location services across its water, wastewater, and reclaimed water systems infrastructure. The ticket distribution reflects operational demand, with Normal tickets representing the highest volume at 4,674 requests, followed by Late tickets at 858, Design tickets at 135, Emergency tickets at 102, Cancel tickets at 113, and NoShow tickets at 66.

The ticket categorization provides insight into service delivery patterns and contractor performance expectations under the contract. The significant volume of Normal tickets indicates routine, planned utility locating work, while the 858 Late tickets suggest a notable subset of requests requiring expedited processing beyond standard timeframes. Emergency tickets represent critical situations requiring immediate response, demonstrating the contractor's need for 24/7 operational capability. The NoShow and Cancel categories indicate ticket management and coordination requirements, suggesting the contractor must maintain effective communication and scheduling systems. These metrics establish baseline performance expectations and resource allocation requirements for firms responding to this contract opportunity, with emphasis on ticket management, database maintenance, and compliance with Florida Statutes and Sunshine 811-Call policies.