Ticket_Type_Summary_2024_2025.pdf

This is a Ticket Type Summary document for the City of Plant City, Florida, covering the period from June 1, 2024 to June 30, 2025, related to underground utility locating services under the Sunshine 811-Call system (code CPC588). The document provides a comprehensive breakdown of ticket types processed during this 12-month period, totaling 4,601 tickets. The ticket distribution includes 3,856 Normal tickets, 398 Late tickets, 145 Emergency tickets, 111 Design tickets, 89 Cancel tickets, and 2 NoShow tickets. This data reflects the service activity volume and operational performance for utility location requests submitted to the City of Plant City for its water, wastewater, and reclaimed water systems infrastructure.

The ticket summary demonstrates the operational demands placed on the underground utility locating service contractor over the fiscal year. The high volume of Normal tickets (approximately 84 percent of total requests) indicates routine utility location requests, while the significant number of Late tickets (approximately 9 percent) and Emergency tickets (approximately 3 percent) suggests the contractor must maintain responsive capacity for time-sensitive requests. The tracking of ticket types provides critical performance metrics for evaluating contractor compliance with Florida Statutes and Sunshine 811-Call policies and procedures, establishing a baseline for assessing service quality, response times, and adherence to underground utility location standards.