Tech Exhibit B PWS Laundry Services.pdf

Technical Exhibit B

Laundry & Dry Cleaning Services - Fort Riley Performance Work Statement

C.1. SCOPE OF WORK. The Contractor shall furnish labor, supervision, transportation for pickup and delivery services, rags exchange service, supplies, vehicles, tools, materials, facilities and equipment (except as specified in this contract as Government-furnished) necessary for the performance of dry cleaning, organizational bulk and piece rate customer laundry services at Fort Riley, Kansas. This contract includes functions, tasks and responsibilities normally inherent to a laundry and dry cleaning facility. The Contractor shall receive, account for, process and return articles tendered for laundry. The Contractor shall establish and maintain a system of records to quantify work performed and shall prepare administrative correspondence and reports incidental to the work covered in this contract. The Contractor shall ensure that only authorized individuals are afforded laundry services and shall operate piece rate services and collect monies from individuals for piece rate cash services.

Services shall be performed in compliance with the standards as contained or referenced in this contract. The Contractor shall schedule and manage operations to maximize responsiveness, efficiency and economy to the Fort Riley community. All phases of laundry operations shall be at a Contractor-Owned Contractor-Operated facility (COCO) that is fully equipped with equipment of such design and operational features as to specifically handle Army military gear

(Organizational, Clothing and Individual Equipment (OCIE), linens, towels and uniforms as well as operate a Government Owned and Contractor Operated (GOCO) Pick Up and Transfer

Point on the installation. The Contractor shall be responsible for washing, drying, folding and packaging all laundry items, OCIE as estimated in Workload information in Technical Exhibit A.

The Contractor shall comply with all applicable laws and regulations, including Federal Law, the state of Kansas, Occupational Safety and Health Administration (OSHA) regulations, Fort

Riley, KS and Army regulations, local environmental standards, and all other terms and conditions contained herein. The resulting contract will be a Requirements Contract, and the quantities in the schedule herein are estimates only. There is no guarantee that the Schedule quantities herein will be procured by the Government.

C.1.1. Laundry Pick Up and Transfer Point. The Contractor shall operate a Pick Up and Transfer

Point located at Building 8321, Fort Riley, Kansas that will serve as a central pickup and transfer point for laundry and dry cleaning. The Contractor shall transport the laundry and dry cleaning to their facility located off of the installation, launder and dry clean the items, then return the items to the pickup and transfer point on Fort Riley. Core hours of operation for the transfer point shall be 0730-1600, Monday through Friday except for federal holidays. The pick-up and transfer point will not be used for anything other than a point to drop off and to receive laundry and dry cleaning. A listing of supported customers may be found in Attachment #6.

C.1.2. Reserved.

C.1.3. Personnel. The Contractor shall provide supervision and sufficient personnel who possess the skills, knowledge, and training to perform all services covered under this contract.

C.1.4. Management:

C.1.4.1. Project Manager (PM). Designate in writing to the Contracting Officer five business days prior to contract start date the individual who shall be the PM. The PM shall be available from 7:30 a.m. until 4:00 p.m. Monday through Friday, excluding Federal Holidays to conduct the overall management of operations. The PM shall act as the liaison with the Government and have the authority to act on behalf of the Contractor. The project manager shall be responsible for performing all required inspections and inventories of hand-receipted items (Attachment 3) at the pickup and transfer point on Fort Riley. The PM shall be available to meet, as necessary, with

Government personnel designated by the Contracting Officer to discuss contract performance and/or problem areas.

C.1.4.2. Alternate Project Manager (APM). Designate in writing to the Contracting Officer five business days prior to contract start date the individual who shall be the APM. The APM shall be authorized to act on behalf of the Contractor in the absence of the PM or when the PM is unavailable.

C.1.4.3. Notify the Contracting Officer of personnel changes as they occur and provide written changes not later than one (1) business day before the effective date of the change.

C.1.4.4. Provide the Contracting Officer and his/her designated government representative with a list of employees operating the pickup and transfer facility. The list shall be provided five business days prior to the performance start date. An updated list of employees shall be submitted within one day whenever there is a change in employees. An updated list shall be provided within five business days after exercise of an option year, if exercised.

C.1.5. Conflict of Interest. Any employee of the United States Government or the Department of Defense, military or civilian, shall not work for the contractor if such employment would create a conflict of interest in accordance with DoD Regulation 5500.7R, Joint Ethics Regulation.

C.1.6. Identification Badges. Provide each employee working at the pickup and transfer point with a numbered identification badge that shall be conspicuously displayed at all times while on the installation. The badges shall include employees name, a recent photo suitable for individual identification, the legal name of the contractor, and the current contract number. The Contractor shall recover all identification badges from employees who leave their employment.

C.1.7. Personal Appearance. Contractor personnel employed at the pickup and transfer point designated under this contract shall maintain a clean, neat, and professional appearance at all times. Attire shall not include shorts more than two inches above the knee, spandex, halter or tube tops.

C.1.8. Conduct of Personnel. In accordance with Government Rules and Regulations, the Government retains the right to remove and/or bar any Contractor employee, or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, or general well-being of the installation and its population. The Contractor shall maintain full responsibility for mission accomplishment despite the removal.

C.1.9. Personnel and Vehicle Access.

C.1.9.1. Personnel Access. All contractor employees, to include subcontractor employees, requiring access to the Fort Riley installation, facilities and controlled access areas shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency

Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection

Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

C.1.9.2. Vehicle Access. Vehicle Access. Motor vehicles entering Fort Riley, Kansas need proof of insurance and vehicle registration. The driver, contractor and subcontractor personnel shall possess a corporate issued identification card, state issued identification card, passport with stamp or a Visa. The vehicle driver will present a valid state issued driver's license, in order to access the installation. Contracting personnel and their vehicles may enter any of the installation's seven (6) access control points during FPCON Alpha only. An increased Force Protection Condition (FPCON) (Bravo, Charlie or Delta) shall require all vehicles used to deliver items under this contract to use the 12th Street Access Control Point only. The 12th Street entrance can be accessed from KS Highway 18, north of the Kansas River Bridge. From Interstate (I-70), take Exit 303, head North and take the Fort Riley 12th Street Gate Exit.

Compliance with enhanced Force Protection Conditions is mandatory and shall be at no cost to the Government. The FPCON listed at http://www.riley.army.mil/UnitPage.aspx?unit=iWatch provides specific guidance regarding access to Fort Riley. It is the contractor’s responsibility to check this website and relay the information to their carriers. Contractor personnel shall comply Ft Riley Traffic Supervision and Installation Traffic Codes.

C.1.10.1. The contractor is responsible for the delivery of quality services/supplies to the Government Inspection of Services-Fixed Price. The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan

(QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors' QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP as a minimum shall address continuous process improvement; procedures for scheduling, order tracking, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances;

procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The contractor shall upon request provide to the Government its quality control documentation. The Quality Control Plan shall be submitted to the Contracting Officer for Government review 10 calendar days prior to contract start. After acceptance of the quality control plan the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC system.

C.1.11. Requirements Summary. The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. The Performance Requirements Summary (PRS) is at Attachment 1. The Government will monitor the Contractor’s performance under http://www.riley.army.mil/UnitPage.aspx?unit=iWatch http://www.riley.army.mil/UnitPage.aspx?unit=iWatch this contract using the quality assurance procedures in the Performance Requirements Summary

(PRS) and the Federal Acquisition Regulation (FAR) Clause 52.246-4, Inspection of Services.

C.1.12. Key Control.

C.1.12.1. The Contractor shall prepare a written key control plan and submit to the Contracting

Officer for review. The plan shall be submitted 10 workdays prior to contract start date.

C.1.12.2. The Contractor shall be responsible for keys provided to the contractor by the

Government. Keys shall not be lost, misplaced, or duplicated by Contractor personnel, nor used by unauthorized Contractor personnel. The Contractor shall implement procedures to ensure that all keys issued to the Contractor by the Government are safeguarded IAW AR 190–51

Security of Unclassified Army Property, AR 190-11 physical security of arms, ammunition, and explosives to include utilizing DA Form 5513-R, Key Control Register and Inventory.

C.1.12.3. The Contractor shall report any occurrences of duplicated, misplaced, or lost keys to the Contracting Officer immediately upon discovery of occurrence, and submit a written report to the Contracting Officer by 4:30 p.m. the workday following discovery. The written report shall provide complete details relating to duplication, misplaced key, or loss.

C.1.12.4. In the event a Government key is duplicated, misplaced, or lost, all locks and keys will be replaced at the Contractor’s expense for that system. The Contractor shall reimburse the

Government for every lock replaced or re-keyed as a result of office and storage facility keys being duplicated, misplaced, or lost by the Contractor, well as reimbursing the Government for any Government property lost or stolen as a result of same.

C.1.13. Phase-In/Phase-Out of Contract Operations.

C.1.13.1. Phase-In. During the Phase-In period, the Contractor's key personnel, as identified in the proposal, may be on-Post to observe all operations pertinent to the contract requirements, conduct inventories, and any other operations necessary to help enable the Contractor personnel to become knowledgeable in their assigned areas of responsibility. Any required Government submittals must also be provided to the Government and approved for use prior to the delivery of the first Task Order. The Contractor shall be prepared on the initial day of full performance

(1 December 2019 ref CLIN#0001) to provide all required laundry services of Fort Riley contained in the resulting contract.

C.1.13.2. Phase-Out. During the Phase-Out period immediately prior to the end of the contract

(if the Contractor is not awarded the subsequent contract for this service), the Contractor shall permit the successor Contractor’s employees to observe and become familiar with all operations under the contract as described in Section C.5. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor Contractor at the Government Owned – Contractor Operated facility (building #8321) for which they are responsible. The Contractor shall transfer custody of all historical work data to the Government in a format agreeable to the Government and the successor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties IAW FAR 52.237-3, Continuity of Services.

C.1.13.3. Termination. A close-out inventory shall be jointly conducted by the Contractor in termination, the successor Contractor (if applicable / available) and the Government within thirty

(30) days preceding the termination or stop work date of the contract (if for convenience of the

Government etc.) or, conduct the inventory within thirty (30) days after the notification of default (or the specified stop work date) as determined by the Contracting Officer or designee.

C.1.13.4. Inventory -Completion. At the end of this contract the contractor will clear their hand receipt and turn in the keys to the buildings. An inventory will be done to account for the serviceable laundry carts located in the building. This inventory shall be accomplished by the current and succeeding contractors on a mutually agreeable schedule thirty (30) days before contract termination. The inventory shall be jointly approved prior to acceptance by the new

Contractor.

C.1.14. Contractor Manpower Reporting.

C.1.14.1. The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report

ALL contractor manpower (including subcontractor manpower) required for performance of this contract. Due to new security restrictions, all users will have to re-register on the new website even if previously registered on a previous version of Contract Manpower Reporting

Application (CMRA). The registration process is illustrated in the new User's Manual on the new 3.0 website. The Contractor shall be required to complete all of the required information in the format below by going to this website: https://cmra.army.mil.

• a. Contractor, Requiring Activity, Principal Assistant Responsible for Contracting

(PARC), CO, COR/COTR. (Note: Select Contractor as your profile)

• b. Contract number, including task and delivery order number.

• c. Beginning and ending dates covered by reporting period.

• d. Contractor name, address, phone number, e-mail address, identity of contractor employee entering data.

• e. Estimated direct labor hours (including sub-contractors).

• f. Estimated direct labor dollars paid this reporting period (Including sub-contractors).

• g. Total payments (including sub-contractors).

• h. Predominant Federal Service Code (FSC) reflecting services provided by contractor

(and separate predominant FSC for each sub-contractor, if different).

• i. Estimated data collection cost.

• j. Organizational title associated with the Unit Identification Code (UIC) for the Army

Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information).

• k. Locations where Contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website).

• l. Presence of deployment or contingency contract language.

• m. Number of Contractor and sub-contractor employees deployed in theater this reporting period (by country).

C.1.14.2. As part of its bid submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct Extensible

Markup Language (XML) data transfer to the database server or fill in the fields on the website.

The XML direct transfer is a format for transferring files from a contractor's systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.

C.1.14.3. The cost of this reporting system is the result of the Contractor’s costs completion of the report. This mandatory reporting shall be completed upon award of the contract. Contractor shall receive immediate email confirmation when they input their data into the Contractor

Manpower Reporting system.

SECTION C-2

DEFINITIONS AND ACRONYMS

C.2. DEFINITIONS AND ACRONYMS: Definitions of terms and phrases have been used throughout this Performance Work Statement (PWS).

C.2.1. DEFINITIONS:

C.2.1.1. Reserved.

C.2.1.2. Acceptable Quality Level (AQL): The AQL is the maximum percent defective (or the maximum number of defects per hundred units) that, for purposes of sampling inspection, can be considered satisfactory as a process average. The allowable leeway or variance from a standard before the Government will reject a specific service. An AQL does not imply that the

Contractor may knowingly perform in a defective way. It implies that the Government recognizes that if defective performance does not exceed the AQL, the service will not be rejected by the

Government. The Contractor, however, must re-perform, when possible, all defective work at no additional charge to the Government and deductions will not be assessed against payments to the Contractor for the affected service.

C.2.1.3. Acceptance Sampling: A form of sampling used to determine a course of action. A procedure that gives a specified risk of accepting lots of given quality.

C.2.1.4. Advisory Documents: Those directives which the Contractor may use for information and guidance, but are not binding for compliance.

C.2.1.5. Attribute: The property a unit has of being either good or bad. That is, the quality characteristic of a unit is either within the specified requirements or it is not.

C.2.1.6. Attribute Sampling: A form of acceptance sampling that grades a service as defective or non-defective.

C.2.1.7. Change Order: A written order signed by the Contracting Officer, directing the

Contractor to make changes.

C.2.1.8. Contracting Officer: A person duly appointed with the authority to enter into and administer contracts on behalf of the Government.

C.2.1.9. Contracting Officer's Representative (COR): An individual designated in writing by the

Contracting Officer to perform specific contract administrative functions.

C.2.1.10. Contract Modification: Any written alteration to contract provisions of existing contract.

C.2.1.11. Government-Furnished Property (GFP): All tangible property of the Government furnished to the Contractor, including both property acquired by the Government and delivered to the Contractor, and property acquired by the Contractor for the account of the Government.

C.2.1.12. Government Property Administrator (GPA): An individual officially designated in writing by appropriate authority to administer the contract requirements and obligations relative to the government. The GPA is an authorized representative of the contracting officer and contract administrator.

C.2.1.13. Inter-Service Support Agreement (ISSA): An agreement between field activities (e.g., base, post, camp station, installation and separate receiver organizations of DOD components) and other Department or Agency of the Federal Government.

C.2.1.14. Lot: A collection of service outputs from which a sample is to be drawn and inspected to determine conformance with the standards.

C.2.1.15. Lot Size: The number of service outputs in a lot.

C.2.1.16. Mandatory Documents: Those directives that the Contractor is obligated to perform the effort strictly in accordance with the method specified in the directives to meet the stated results of the directives.

C.2.1.17. Performance Requirements Summary (PRS): Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the Contractor. (Other services may also be inspected under the authority of the

Inspection of Services Clause).

C.2.1.18. Quality Assurance: Those actions taken by the Government to check goods or services to determine that they meet the requirements of the PWS.

C.2.1.19. Quality Assurance Evaluator (QAE): That person responsible for checking Contractor performance. A COR may perform this function in lieu of a QAE.

C.2.1.20. Quality Control: Those actions taken by the Contractor to control the production of goods or services so that they will meet the requirements of the PWS.

C.2.1.21. Random Number Table: A table of numbers arranged in random fashion. A table used to make random samples.

C.2.1.22. Random Samples: A sampling method whereby each service output in a lot has an equal chance of being selected.

C.2.1.23. Satisfactory Performance: Finished work produced within the percentage deviations identified in Attachment 1.

C.2.1.24. Shall: This word is used in connection with the Government and Contractor which specifies that the provision is binding.

C.2.1.25. Unsatisfactory Service: Finished work produced that exceeds the percentage deviations identified in Attachment 1 Performance Requirement Summary (PRS) or, if not included in the PRS does not meet other requirements contained in this contract.

C.2.1.26. Unserviceable Item: An item which, through normal fair wear and tear, misuse, mistreatment or neglect, can no longer be used for its intended purpose.

C.2.1.27. Will: This word is used to express a declaration of future action on the part of the purchaser (Government).

C.2.2. CONTRACT SPECIFIC TERMS:

C.2.2.1. Assembly: The process whereby finished items are inspected for quality and are assembled into bundles for return to customers.

C.2.2.2. Call Station: A facility located on Fort Riley, operated and staffed by the Contractor, where laundry/dry cleaning can be turned in and picked up by customers.

C.2.2.3. Reserved.

C.2.2.4. Classification: The process of inspecting and classifying all garments or other articles as to the class and type of services to be rendered.

C.2.2.5. Clean: The state or condition whereby the finished garment or fabric is completely dry, sanitized, and free of soil, grit, lint, impurities, objectionable odors, or non-permanent stains.

C.2.2.6. Fair Wear and Tear Condition: The condition of an object resulting from normal usage rather than through negligent or intentional misuse.

C.2.2.7. Finishing Code: The expected processing requirements and result of the finished product have the assigned finishing codes:

(AA)-Dry Cleaning Pressed

(B)-Bagged

(D)-Dried

(DA) Dried Air

(F)-Folded

(H)-On Hanger

(I)-Ironed

(K#)-Packaged in clear plastic wrap, with a certain number of items per bundle

(P)-Pressed

(R)-Water Repellent Treatment

(S)-Starched

(ST)-Steamed

(W)-Washed

(X)-Dry Cleaned

C.2.2.8. Flame Retardant Finishing: A process by which clean fabrics are treated with flame retardant formulated solutions.

C.2.2.9. Identification: The process by which all items are classified, segregated by processing formula, identified and cited, so as to assure complete identification and control throughout the laundering operations and return to their owners.

C.2.2.10. Ironing: The pressing of clothes or cloth with a heated device, usually made of iron with a flat, smooth under-surface. Flatwork ironing is a machine process for pressing and smoothing cloth, especially sheets and other flat pieces between heated rollers.

C.2.2.11. Labor/Labor Hours: Actual physical hours worked. Does not include administrative costs and efforts.

C.2.1.12. Laundering: The process by which soiled clothing and other fabric items are cleaned by hand or with the aid of mechanical action in water solutions of detergents and other additives. The laundering process also includes water repellent treating, ironing, drying, pressing, packaging, etc., as may be required.

C.2.2.13. Materials: Durable items such as pipe, insulation, conduit, fuses, electrical wire, clamps, screws, bolts, nails, etc. Materials are generally useful in a wide range of circumstances.

C.2.2.14. Miscellaneous: "Small, Medium, Large" is shown within certain sections of this contract to eliminate the need for extensive itemization of items that are received infrequently.

This should be interpreted as follows:

C.2.2.14.1. Reserved.

C.2.2.14.2. Small: An item requiring the approximate time, effort, and cost to process as a pillowcase, washcloth.

C.2.2.14.3. Medium: An item requiring the approximate time, effort, and cost to process as a sheet, bed spread, pants, or shirt.

C.2.2.14.4. Large: An item requiring the approximate time, effort, and cost to process as a sleeping bag, coat, or coverall.

C.2.2.14.5. Extra Large: An item requiring the approximate time, effort, and cost to process as a Tent Liner.

C.2.2.14.6. Miscellaneous Dry Cleaning as defined below:

a. Small: An item requiring the approximate time, effort, and cost to process as a scarf or belt or tie.

b. Medium: An item requiring the approximate time, effort, and cost to process as a pair of trousers or jacket or sweater or blouse.

c. Large: An item requiring the approximate time, effort, and cost to process as an overcoat or blanket.

d. Extra Large: An item requiring the approximate time, effort, and cost to process as a comforter or large pillow.

C.2.2.15. Operational Hours: Hours worked without respect to the number of people.

C.2.2.16. Organizational Laundry/Dry Cleaning: Involves processing Government-Owned

Property for authorized customers as specified in the contract.

C.2.2.17. Packaging: Wrapped in clear plastic of not less than .005 gauge.

C.2.2.18. Piece Count: Articles, items, rags, etc., which are processed through the facility.

Articles for which the common unit is "pair" (socks, gloves, etc.) will be considered and counted as one piece. Paired articles of which only one item is processed (1 glove, 1 sock, etc.)

will not be counted as an item. Articles processed by weight shall be counted as one piece per pound (or major fraction thereof) at its receipt/soiled weight. Articles, which are measured such as rugs and draperies, shall be counted as one piece per square yard (or major fraction thereof).

Each article on which minor repairs are made shall be counted as one-piece even though more than one repair is made to the item.

C.2.2.19. Pressing: The process for the insertion of required creases and pleats and the removal of undesired wrinkles from cleaned garments or items. Pressing also includes stretching, shrinking, and reshaping the cleaned garment or item to its original or intended shape and dimensions.

C.2.2.20. Production Day: A day during which production occurs, such as laundering and dry cleaning activities.

C.2.2.21. Qualified Labor: Persons that have experience in work of a similar nature. Persons that have demonstrated competency performing work of this same type.

C.2.2.22. Residue from Distillation: The waste material remaining in a still that cannot be further reclaimed.

C.2.2.23. Rewash: Processed items still containing nonpermanent stains, dirt, or starch that require reprocessing. This rewash shall be accomplished at no additional cost to the government/patron. Attached laundry ticket shall be marked “Rewash”.

C.2.2.24. Routine Maintenance and Repair: Work that is associated with general upkeep and operation. Includes all preventive maintenance, painting, inspections, testing, standard repairs, etc.

C.2.2.25. Supplies: All administrative items and expendable items such as tape, glue, lubricants, fuels, paint, production chemicals, salt, etc. Supplies are typically consumed upon use.

C.2.2.26. TA-50: Government owned equipment, which is used by soldiers in a field environment, or for specialized duties, such as sleeping bags, pistol belts, cook whites, flight uniforms, etc. Also referred to as OCIE.

C.2.2.27. Three Day Service: From the time of receipt on one work day to an established time three work days later, example: 9:00 a.m. Monday to 9:00 a.m. Thursday.

C.2.2.28. Water-Repellent Treatment: A process by which garments or other fabric items are treated with solvents or aqueous solutions of water-repellent compounds to enhance the item’s ability to resist passage of water through the surface. For the purpose of this solicitation the only approved water repellant treatment solution is NSN 8030-01-408-9444/9445 commercial name Water Repellant Compound, Textile available from M and M Marketing Inc. 4001

Kennett Pike Suite 134, Wilmington DE, Caled Signal Chemical, 26 Hanes Dr., Wayne, NJ

07047 and/or Evergreen Specialties Inc., 15440 Woodmar Ct, West Palm Beach FL 33414.

C.2.2.29. Work-In-Process: Any garment or other article which has been received by the

Contractor for cleaning shall be considered as work-in-process until such garment or article is returned to the customer.

C.2.2.30. Workday: The time from a given time one production day (such as Monday through

Friday, excluding Legal Federal Holidays) to the same time the next production day.

C.2.3. ACRONYMS:

C.2.3.1. Reserved.

C.2.3.2. AR: Army Regulation

C.2.3.3. AFARS: Army Federal Acquisition Regulation

C.2.3.4. APM: Alternate Project Manager

C.2.3.5. ACU: Army Combat Uniform

C.2.3.6. CIF: Central Issue Facility

C.2.3.7. CFR: Code of Federal Regulation

C.2.3.8. CLIN: Contract Line Item Number

C.2.3.9. CMRA: Contract Manpower Reporting Application

C.2.3.10. CO/KO: Contracting Officer

C.2.3.11. COCO: Contractor Owned Contractor Operated.

C.2.3.12. COR: Contracting Officer's Representative

C.2.3.13. DA: Department of Army

C.2.3.14. DFAR: Defense Federal Acquisition Regulations

C.2.3.15. DLA Disposition Services at Riley: An activity that disposes of excess property received from the military services either through reutilization or direct sale.

C.2.3.16. DOD: Department of Defense

C.2.3.17. LRC: Logistics Readiness Center

C.2.3.18. DPW: Directorate of Public Works

C.2.3.19. DX: Direct Exchange

C.2.3.20. EPA: Environmental Protection Agency

C.2.3.21. ECWCS: Extreme Cold Weather Clothing System

C.2.3.22. XML: Extensible Markup Language

C.2.3.23. FAR: Federal Acquisition Regulations

C.2.3.24. FM: Field Manual

C.2.3.25. FPCON: Force Protection Condition

C.2.3.26. FSC: Federal Service Code

C.2.3.27. GFP: Government Furnished Property

C.2.3.27. GOCO: Government Owned, Contractor Operated

C.2.3.29. IAW: In Accordance With

C.2.3.30. ICPBO: Installation Consolidated Property Book Office

C.2.3.31. IFI: International Fabricare Institute

C.2.3.32. ISSA: Inter/Intra Service Support Agreement

C.2.3.33. MSDS: Material Safety Data Sheets

C.2.3.34. NEC: Network Enterprise Center.

C.2.3.35. NTE: Not to Exceed

C.2.3.36. OCIE: Organizational Clothing and Individual Equipment

C.2.3.37. OSHA: Occupational Safety and Health Association

C.2.3.38. PARC: Principal Assistant Responsible for Contracting

C.2.3.39. PM: Project Manager

C.2.3.40. PRS: Performance Requirement Summary

C.2.3.41. PWS: Performance Work Statement

C.2.3.42. QCP: Quality Control Plan

C.2.3.43. RCSD: Reserve Component Support Division

C.2.3.44. TE: Technical Exhibit

C.2.3.45. TM: Technical Manual

C.2.3.46. UIT: Unit Identification Code

SECTION C-3

GOVERNMENT-SHIPPING AND RECEIVING BUILDING

C.3. The Government will furnish Building #8321 that will be designated and utilized as the pickup and transfer point. This area is approximately 5,600 square feet. The dock on the west end of the building will be used exclusively by the contractor.

C.3.1. Refuse Collection. The Government will provide refuse collection services from containers located outside Contractor occupied areas. The Contractor shall follow current Fort Riley disposal procedures and ensure that refuse is placed in appropriate refuse containers and not on the ground and support the Fort Riley recycle program.

C.3.2. Utilities. The Government will provide and maintain, without charge to the Contractor, gas, electricity, heat, water, and other utility services as installed in Bldg 8321. IAW Fort Riley Regulation 11-1, the Contractor shall participate in the Fort Riley Energy Program.

C.3.3. The incoming Contractor shall conduct a joint inventory with the outgoing Contractor and Government representative of all building 8321 contents. The incoming and outgoing Contractor and the Logistics Readiness Center Property Administrator shall jointly verify the description, quantity and condition of all equipment. The incoming Contractor shall formally receipt for Government- furnished facilities and equipment. Upon termination or completion of the contract, a joint facilities and equipment inspection shall again be performed.

C.3.4. Telephone Service. Government telephones shall be used for official Government use only. Service Provided will be limited. No internet Service will be available in the building.

SECTION C-4

CONTRACTOR FURNISHED PROPERTY AND EQUIPMENT

C.4. Provide an off-post facility for the purpose of providing laundry and dry cleaning services to the government. The Contractor shall provide all facilities, equipment and supplies not furnished by the Government (hand receipt items in Attachment #3 necessary to fulfill all contract requirements. Contractor furnished property used at the pick-up and transfer point is subject to government inspection.

C.4.1. Contractor shall furnish any tools required to perform and/or maintain contractor furnished equipment.

C.4.2. Supplies. Provide all consumable administrative office, housekeeping, grounds maintenance, and operating supplies required to perform the services required at the pickup and transfer facility.

C 4.3. The installation, maintenance, repair and removal of the Government furnished telephone instruments and telephone distribution system will be the responsibility of the NEC, Fort Riley.

C.4.4. Contractor Vehicle Operation. The Contractor shall provide and licensed drivers to transport laundry and dry cleaning to and from the pickup and transfer point facility on a regularly scheduled basis. Contractor personnel operating vehicles on Fort Riley shall have all necessary operators’ licenses for the category of vehicles being operated and shall comply with applicable local, state, and federal laws and AR 600-55. Access rules changes frequently, but are available at: https://hpme.army.mil/riley.php/about/visitor-info.

C.4.4.1. Vehicle Registration. Motor vehicles entering Fort Riley, Kansas shall comply with all State of Kansas requirements: a valid state registration, license, and liability insurance meeting the minimum requirements of the State of Kansas. Contractor vehicles shall comply with all

Fort Riley vehicle registration directives.

C.4.4.2. Vehicle Markings. The Contractor shall ensure all Contractor-owned motor vehicles used in the performance of services under this contract are marked with the following information on the exterior of both sides of the vehicles, and be legible on the outside of the driver and passenger doors with letters/numbers at least 2 inches high:

Contractor's name

Phone Number

C.4.4.3. Vehicle List. The Contractor shall provide a list of Contractor-furnished vehicle identification numbers with a brief description of the vehicle to include make, year, model, and color to the Contracting Officer or a designated representative within five (5) working days prior to contract start date. The Contractor shall submit changes to this list in writing to the

Contracting Officer or a designated representative within five (5) workdays of any change.

C.4.4.4. Permits. Obtain all required licenses and permits for performance of work under the contract in compliance with all applicable federal, state and local laws.

C.4.4.5. Loss or Damage. The Government assumes no responsibility for loss or damage of contractor supplies, material, and/or equipment, or for the personal belongings of Contractor personnel.

C.4.4.6. Lost and Found Property. Lost articles found in or around Government-furnished facilities or Contractor facilities will be returned to the owner when identification is possible.

Otherwise, the Contractor will provide items to the COR for disposition within 24 hours of discovery. The Contractor will safeguard all lost and found property against theft until they are returned to the COR.

C.4.4.7. Time and Date Stamp. Furnish and maintain a sufficient number of time and date stamp machines to verify the receipt of all Government laundry and dry cleaning items. The time and date stamp machines shall, at a minimum, be automatically and electrically operated, with adjustments for minutes, hours, and days. Time stamps shall utilize the military-standard 24-hour clock as opposed to the civilian-standard 12-hour clock.

C.4.4.8. Forms and Abstracts. Contractor shall supply contractor-developed abstracts to summarize all services provided to the government and all other forms and documents detailed in this PWS.

SECTION C-5

SPECIFIC TASKS

C.5. SPECIFIC TASKS:

C.5.1. Reserved.

C.5.2. Snow and Ice Removal. The Contractor shall perform snow removal and ice control on walkways by and around Building 8321, to assure personnel and equipment safety. The

Contractor shall not use rock salt (sodium chloride) on concrete steps, stairs, sidewalks, or other concrete pavements.

C.5.3. Management and Administrative Functions: Provide management and administrative functions necessary to control and direct all actions in accordance with this contract.

C.5.4. Safety and OSHA Requirements: The Contractor shall maintain all Government

Furnished Property (GFP) as well as provide for the safety and well-being of personnel employed at the Government Owned Contractor Operated Facility at building #8321. The

Contractor shall implement a safety plan for employees performing work under this contract.

The Contractor shall submit the safety plan to the Contracting Officer for Government review

10 calendar days prior to phase in.

C.5.4.1. The Contractor shall perform and submit records of safety/security inspections, briefings, and actions to the COR. As a minimum, the Contractor shall document monthly safety inspection and monthly safety briefing or when the FRFD comes by.

C.5.5. Security Training Requirements. The security measures utilized on Fort Riley change as needed to meet the national security threat. The Contractor shall comply with the local security measures in place.

C.5.5.1. Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation

Police Department, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

C.5.5.2. Reserved:

C.5.5.3. Contractor Employees Who Require Access to Government Information Systems: All contractors with access to government information technology systems must registered in the

(ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully complete the DOD Information Assurance Awareness training prior to access and then annually thereafter. All contractor employees working IA/IT functions must comply with DOD and Army training requirements in DOD 8570.01, DOD 8570.01M and AR 25-2 within 6 months of employment. All contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DOD

8570.01M must be completed upon contract award. Point of Contact for this requirement is the

Network Enterprise Command at 785-239-2301.

C.5.5.4. OPSEC. The contractor shall develop an OPSEC Standing Operating Procedure

(SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR

530-1.

C.5.5. AT Level 1 Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 05 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

C.5.6. Reserved

C.5.7. Reserved

C.5.8. Reserved

C.5. 9. Reserved:

C.5.10. WAWF Invoices: Workload data shall be documented by the Contractor on Contractor-developed abstracts. Data shall be broken out according each CLIN of Section B of this contract and further subdivided to isolate cost attributable to reimbursable customers.

C.5.11 Documenting procedures shall specifically record the exact number of items processed and shall be recorded on a ticket-by-ticket basis for accounting purposes. For organizational customers, the original copy of the abstract shall be provided to the COR for verification of services provided and shall be accompanied by the original copy of each transaction ticket.

Payment for services provided shall be made based on shipment of items back to customers.

The abstract shall be prepared for each month. The abstracts and transaction tickets shall be provided to the COR throughout the month on a continuous basis to allow continuous monitoring. The completed package for all services performed during the month and for which the contractor desires to bill the Government shall be submitted to the COR by the 5th work day of the following month. The government will complete the final verification of the abstract with in two (2) work days at which time any discrepancies shall be resolved. At that time the

Contractor may prepare and submit an invoice for services performed through WAWF.

C.5.12. The Contractor shall submit a copy of its control or tracking system procedures. The

Contractor's control or tracking system should illustrate the receipt or ticket procedure the contractor will utilize to ensure that article(s) picked up for servicing are returned to the appropriate ordering activity (customer) initiating the service requests. (Ref Quality Control

Plan C.1.10.1) http://jko.jten.mil/

C.5.13. The Contractor shall be liable for return of the number and kind or type of articles

(Government owned goods) furnished for servicing under this contract.

C.5.14. Within each organizational section, data shall be broken out for each Inter-Service

Support Agreement (ISSA) customer and other Government reimbursable customers such as the

National Guard, Flint Hills Job Corps, RCSD, etc. (These customers may vary and will be indicated by the Contracting Officer or the designated representative.)

C.5.15. Required Standard of Workmanship.

C.5.15.1. Unless otherwise specifically provided in the contract, the quality of all service rendered hereunder shall conform to the highest industry standards of quality. All services shall be rendered by or supervised directly by qualified individuals.

Except as noted, delivered finished articles shall conform to the normally accepted industry standards of quality of cleanliness finish and appearance. All work performed shall be done under sanitary working conditions.

C.5.15.2. Items shall be finished in accordance with the finish codes listed at C.2.2.7. If a finish code is not specified, it will be finished in accordance with industry standard practices.

C.5.15.3. Items identified as cook whites shall be placed on clothes hangers and be individually numbered for return after servicing.

C.5.15.4. Items identified as Organizational Clothing and Equipment (OCIE) will be laundered in accordance with specific instructions pertaining to that item. In the event there are no specified instructions, OCIE will be laundered in accordance with applicable commercial laundry industry standard practices.

C.5.15.5. Laundering and water replacement restoration formula for Extended Cold Weather

Clothing System (ECWCS) parka, trouser, bivey cover will be used. Approved water replant treatment and sources are listed at C.2.2.28. The formula is as follows:

Natick Formula XI: This formula is used to launder and restore the water repellency properties of the ECWCS parka and trouser. The Type II detergent is used. DO NOT STARCH, BLEACH, DRY CLEAN OR PRESS ITEMS. Dry parkas and trousers at a temperature not to exceed 150 ˚F. The amounts designated are based on a 100-pound load size.

Natick Formula XI: This formula is used to launder and restore the water repellency properties of the ECWCS parka and trouser. The Type II detergent is used. DO NOT STARCH, BLEACH, DRY CLEAN OR PRESS ITEMS. Dry parkas and trousers at a temperature not to exceed 150 ˚F. The amounts designated are based on a 100-pound load size.

Operation Water Level Time

(Minutes)

Temperature

(˚F/˚C)

Supplies

Suds High 12 110 / 43 Detergent, Type II

P-D-245, 8 oz.

Rinse High 4 90 / 32 None

Sour Low 4 90 / 32 3 oz.

Water Repellent Low 5 90 / 32 30 oz. for 60 lbs.

of clothing

C.5.15.6. Laundry Standards. Best commercial and industry practices of general laundry standards shall yield the following results on processed articles:

C.5.15.6. Laundry Standards. Best commercial and industry practices of general laundry standards shall yield the following results on processed articles:

a. Items shall be free of all soil, removable spots and stains, and without shrinkage or damage to the color or fabric.

b. Items shall be clean, thoroughly dry, free of lint, and without wrinkles.

c. White fabrics shall be free of yellow/gray tints or other unsightly appearance, while colors shall be bright and clean.

d. Items shall be clean of odors and with no residue from washroom supplies.

e. Items shall be cleaned under sanitary working conditions.

f. Caution shall be taken to ensure that wash procedures used produce finished items that have been restored to, or retained at, their intended appearance. It may take more than one washing method, or several washings, to clean articles due to grease and stains. Tumble drying shall be accomplished in a manner that shall prevent damage to items, and ensure that all items processed are completely dry prior to customer issuance.

g. Flat work ironing shall be accomplished so that surfaces are smooth and free of wrinkles and rough spots. Pressing methods shall be utilized to assure that the various material blends have a professional, full-bodied finish that is free of wrinkles and unwanted folds. Cotton uniforms shall have a smooth finish.

h. Washing and drying of blankets (wool or wool mix), comforters, etc., shall be given particular care to prevent excessive shrinking or stretching.

C.5.16. Method of Finish.

C.5.16.1. Adhere to the methods of finish for laundry items as listed in Tech Exhibit A.

C.5.17. Contractor Compliance.

C.5.17.1. The Contractor shall submit a…