Tech exhibit 1 PRS.pdf
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- Attached to
- Bay & Hangar Door Maint & Repair Services
- Solicitation number
- W9124723R0014
About this file
This document outlines performance requirements for a contract to provide bay and hangar door maintenance and repair services at various Department of the Army facilities. The contractor must furnish replacement parts equal to or better than original manufactured parts, use salvageable parts for repairs, and conduct preventative maintenance twice yearly, inspecting and adjusting all components. Response times for emergency Priority 1 calls are within 2 hours, with repairs completed within 8 hours unless otherwise approved. Priority 2 and 3 responses are within 24 hours of notification during business hours, with repairs for Priority 2 completed within 3 days and Priority 3 within 7 days. The contractor must maintain documentation of all parts, materials, and labor used for repairs and provide this information to the Contracting Officer Representative within 5 days of a repair completion. Daily schedules of repairs and preventative maintenance must be emailed to the COR by 9:00 AM EST the day prior. The contractor is required to inform the COR immediately by phone or email upon completion of Priority 1 tasks and provide a quality control plan establishing a semi-annual preventative maintenance and inspection system.
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TECHNICAL EXHIBIT 1
Performance Requirements Summary
PERFORMANCE OBJECTIVES
PERFORMANCE STANDARDS
ACCEPTABLE QUALITY LEVEL
(AQL) OR PERFORMANCE
THRESHOLDS)
INCENTIVES OR
DISINCENTIVES %
PWS Para. 5.1.1.1. The contractor shall furnish all replacement parts. Quality of parts shall be equal to or better than the manufactured parts replaced.
Contractor shall use salvageable parts for repairs on doors.
100% of the time (With COR approval)
The contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the
CPARS.
PWS Para 5.2.
The Contractor shall perform continuance Preventive Maintenance (PM) twice a year on bay doors and hanger doors on the facilities listed in Attachment Exhibit 5.
Repair and preventive maintenance include providing all bay and hanger door components and parts to structure frame and openings to ensure bay and hanger doors remain operational
2% Deviation from performance Standard; % calculated by dividing the number of defects by the number of observations
The contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the
CPARS.
PWS Para 5.2.
The Contractor shall email a copy of the Preventive Maintenance Checklist with all tasks performed on each bay door or hangar door from previous day by 9:00 a.m. (EST) next working day
The Preventative Maintenance Checklist shall include an itemized list of all items inspected/adjusted to include any repairs, materials, cost, and man hours used to accomplish the PM
2% Deviation from performance
Standard; % calculated by dividing the number of defects by the number of observations
The contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the
CPARS.
PWS Para 5.2. The Contractor shall affix a log sheet to the wall in a protective sleeve on the right-hand interior side of the door.
Shall list the following information: the Door Number, Name of the Company performing the maintenance, company telephone number, DPW DMO Desk telephone number, date of next scheduled performance, technician’s name performing service, date service was performed and an area for remarks.
100 % of the time
The contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the
CPARS.
PWS Para 5.3.1. The Contractor shall respond to Priority 1 DMO on site 24 hours a day, 7 days a week to emergency calls for bay doors/hangar doors within 2 hours.
The Contractor shall complete repairs within 8 hours, unless otherwise approved by COR
100 % of the time The contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the
CPARS.
PWS Para 5.3.2. The Contractor shall respond to Priority 2 DMOs within twenty-four (24) hours after receipt of notification, which will only be given during business hours 7:30 a.m. to 5:00 p.m. Monday through Friday.
The Contractor shall respond to Priority 2 DMOs within twenty-four (24) hours after receipt of notification, which will only be given during business hours 7:30 a.m. to 5:00 p.m. Monday through Friday.
Repairs will be completed with 3 working days.
2% Deviation from performance Standard; % calculated by dividing the number of defects by the number of observations.
The contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the
CPARS.
PWS Para 5.3.3. The Contractor shall respond to Priority 3 DMOs within twenty-four (24) hours after receipt of notification, which will only be given during business hours 7:30 a.m. to 5:00 p.m. Monday through Friday.
The Contractor shall respond to Priority 2 DMOs within twenty-four (24) hours after receipt of notification, which will only be given during business hours 7:30 a.m. to 5:00 p.m. Monday through Friday.
Repairs will be completed with 7 working days.
2% Deviation from performance Standard; % calculated by dividing the number of defects by the number of observations.
The contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the
CPARS.
PWS 5.4.3. The Contractor shall maintain original supplier's invoice, tickets, sales slip(s), warranties, or other documents identifying items purchased under this contract.
The Contractor shall attach to the DMO a listing and cost of all parts, materials and man hours used on a repair, this information will be supplied to the COR within (5) working days of completion of a repair.
100 % Compliance rate shall be utilized as objective evidence of contract compliance and documented into the
CPARS.
PWS Para 5.5.1 Contractor shall inform the COR immediately by email or phone call when Priority (1) DMOs are completed.
Contractor shall communicate by phone or email upon completion of Priority 1 DMO’s.
100% Compliance rate shall be utilized as objective evidence of contract compliance and documented into the
PWS Para 5.7. Contractor shall provide a Quality Control Plan (QCP)
Quality Control Plan (QCP) shall establish a semi-annual preventative maintenance and inspection system covering all services required by this contract. The performance standards at a minimum shall provide a comprehensive program to plan and deliver quality services to the Government in accordance with the manufacture’s specifications; also, reference (1.6.1).
rate shall be utilized as objective evidence of contract compliance and documented into the
PWS Para 5.10. Daily Schedule of Repairs/ Preventive Maintenance By email the day prior no later than 9:00 a.m. (EST) rate shall be utilized as objective evidence of contract compliance and documented into the
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