TE 2 Performance Requirements Summary.xlsx
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- Solicitation number
- W519TC-24-R-AT02
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This document contains a Quality Assurance Surveillance Plan and Performance Requirements Summary outlining the requirements for an Electronic Security Systems maintenance and services contract. Key requirements include the contractor providing certifications for completing Level 1 OPSEC training within 30 days of reporting for duty and annually thereafter, Level 1 AT training within 30 days of reporting, and iWATCH training within 90 days of award and for new employees within 30 days of commencing performance. The contractor must respond to non-critical service requests within 2 hours of the beginning of the next business day and critical requests within 2 hours of notification. All maintenance and programming of the IDS system head end, including semi-annual maintenance, must be performed by or subcontracted to a DAQ VAR. All personnel performing services must have the required training, experience, and certifications.
A related Sources Sought notice seeks capability statements from potential vendors for an Electronic Security Systems maintenance and services requirement at Rock Island Arsenal to support the U.S. Army Garrison - Rock Island Arsenal. Capability statements are due by March 28, 2024 and should address the vendor's size, qualifications, trained personnel, and experience in accordance with the attached draft PWS.
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Quality Assurance Surveillance Plan (QASP) Performance Requirements Summary (PRS)
| Performance Objective | Standard | Performance Threshold | Method of Surveillance | |
| PRS #1 | ||||
| Contractor shall successfully complete Level 1 OPSEC Training within 30 calendar days of reporting for duty and annually there after IAW PWS section 2.8.3.1. | Contractor shall provide certificate of completion to the COR prior to start of work and annually thereafter. | Zero deviation from standard | COR's Review with AT OPSEC Training Officer's confirmation. | |
| PRS #2 | ||||
| Contractor shall successfully complete AT Level 1 training within 30 calendar days of reporting for duty IAW PWS Section 2.8.3.1 | Contractor shall provide certificate of completion to the COR within 60 calendar days of completion. | Zero deviation from standard | COR's Review with AT OPSEC Training Officer's confirmation. | |
| PRS #3 | ||||
| Contractor shall successfully complete iWATCH training within 90 calendar days of award and within 30 calendar days of new employees commencing performance IAW PWS Section 2.8.3.2 | Contractor shall provide certification to the COR No Later Than 120 calendar days after contract award. | Zero deviation from standard | COR's Review with AT OPSEC Training Officer's confirmation. | |
| PRS #4 | ||||
| Contractor's Service Order Forms shall address all the information required by Technical Exhibit 4, Service Order Report Form. | Contractor shall submit complete SO forms to the Tenant POC upon completion of maintenance for each Service Order requested. | Zero deviation from standard | Tenant POC signature of Approval on the form demonstrates all required information is addressed. | |
| PRS #5 | ||||
| The contractor shall obtain government approval for any service request requiring more effort than the initial investigation and repair will accomplish IAW 2.7.4.2 "Approval of Service Orders" | The Service Order shall be submitted to appropriate Tenant POC for approval and upon conclusion must be signed by the Tenant POC to indicate satisfactory completion. | Zero deviation from standard | Tenant POC signature of Approval on the form. | |
| PRS # 6 | ||||
| The contractor shall respond to Non-Critical IDS requests for service within 2 hours of the beginning of next business day for all routine maintenance requests IAW PWS 2.7.8.2 "Criticality of Request and Response Times" | Contractors response time is within 2 hours of the beginning of the next business day. | Zero deviation from standard | COR's Review | |
| PRS #7 | ||||
| The contractor shall respond to all Critical requests for service within 2 hours of notification IAW PWS 2.7.8.2 "Criticality of Request and Response Times" | Contractors response time is within 2 hours of notification. | Zero deviation from standard | COR's Review | |
| PRS # 8 | ||||
| The Contractor will provide all service to the IDS System Head End, to include programming and Semi Annual Maintenance, by a DAQ VAR IAW PWS Section 2.7.3.1 "Required Preventive Maintenance" | If the contractor is not a DAQ VAR the contractor must sub-contract the all work performed on the IDS System Head End, to include the Semi Annual Maintenance, to a DAQ VAR | Zero deviation from standard | Proof work was accomplished by a VAR (certificate) or documentation IAW 2.4.3.6 "Technician Certification and Training Requirements." | |
| PRS #9 | ||||
| All personnel performing service will be adequately trained for services provided IAW PWS Section 2.4.3.6 Technician Certification and Training Requirements. | Contractor Personnel will have required experience and appropriate training. | Zero deviation from standard | A signed statement of documented training for ICIDS, DAQ StarWatch Processor Control Units, Panels and Key Pads. The statement should include date and source of training. |
&F May 28 2020
&P of &N
File details come from the government source that posted it. Updated .