Attachment 0001 - DRAFT Performance Work Statement (PWS) IDS ESS 11MAR2024.pdf

ELECTRONIC SECURITY SYSTEMS (ESS)

MAINTENANCE & SERVICES

PERFORMANCE WORK STATEMENT (PWS)

ROCK ISLAND ARSENAL

11 March 2024

Electronic Security Systems Performance Work Statement i

TABLE OF CONTENTS

1.0 Introduction

1.1 Background

1.1.1 History

1.1.2 The RIA Today

1.1.3 The Garrison Mission

1.2 Objectives:

1.2.1 Work in Support of Mission Requirements

2.0 Requirements

2.1 Description of Services

2.2 General Information

2.2.1 Place of Performance

2.2.2 Access

2.2.3 Federal Holidays

2.2.4 Normal Business

2.3 Safety

2.3.1 Safe Work Performance

2.3.2 Accident Prevention Plan (APP)

2.3.3 Emergency Medical Treatment

2.3.4 Accident Reporting

2.4 Contract Administration

2.4.1 Post Award Conference

2.4.2 Roles and Authorities

2.4.2.1 Contracting Officer (KO)

2.4.2.2 Contracting Officer’s Representative (COR)

2.4.2.3 Technical Contracting Officer’s Represntative (TCOR)

2.4.3 Contractor Personnel Requirements

2.4.3.1 U.S. Residency

2.4.3.2 Contractor Hiring Restrictions

2.4.3.3 Standards of Conduct

2.4.3.4 Contractor Drug and Alcohol Policy

2.4.3.5 Security Requirements

2.4.3.6 Technician Certification and Training Requirements

2.5 Worksite

2.5.1 Maintenance of Work Site

2.5.2 Building Standoff

2.5.3 Refuse Disposal

2.6 Work Effort Requirements

ii

2.6.1 Existing Equipment

2.6.2 Work Execution

2.6.3 Preventive Maintenance (PM)

2.6.3.1 Required Preventive Maintenance

2.6.3.2 Corrections During Preventive Maintenance

2.6.4 Service Orders

2.6.4.1 Description of Service Orders

2.6.4.2 Approval of Service Orders

2.6.4.3 Replacement Parts

2.6.5 Corrective Maintenance (CM)

2.6.5.1 Corrective Maintenance Repair

2.6.5.2 Corrective Maintenance Replacements

2.6.5.3 Emergency Corrective Maintenance Service and Repair

2.6.6 Equipment Warranties

2.6.6.1 Warranted Equipment

2.6.6.2 Unwarranted Equipment

2.6.7 Equipment Removal

2.6.8 Communicating Work Requests and Statuses

2.6.8.1 24/7 Availability

2.6.8.2 Criticality of Request and Response Times

2.6.8.3 Communication of Status

2.7 Security

2.7.1 Prescreen and Compliance with Security Requirements

2.7.2 Sensitive and Restricted Areas

2.7.3 Government Training

2.7.3.1 OPSEC

2.7.3.2 iWATCH Training

3.0 Performance Requirements and Standards

3.1 Quality Control

3.2 Quality Assurance

4.0 References and Reporting Requirements

4.1 Regulatory Guidance and Applicable Standards

4.2 Technical Exhibits

TE 1 Equipment List by Zones

TE 2 Performance Requirements Summary ...... Error! Bookmark not defined.

TE 3 Service Order Request……………………………………………………….14

ELECTRONIC SECURITY SYSTEMS (ESS) MAINTENANCE & SERVICES

PERFORMANCE WORK STATEMENT (PWS)

11 March 2024

1.0 Introduction

This is a Performance Work Statement (PWS) to provide Preventive Maintenance (PM) and Corrective Maintenance (CM) service, adjustment and repair of the Intrusion Detection System (IDS) equipment for the Electronic Security System (ESS) at Rock Island Arsenal (RIA) Rock Island, IL.

1.1 Background

1.1.1 History

Rock Island Arsenal (RIA) is an active U.S. Army installation located on a 946-acre island in the Mississippi River. In 1809, the island was set aside as a federal military reservation by an Act of Congress. In 1816, Fort Armstrong was built as part of a system of forts in the Upper Mississippi Valley, and served as military headquarters during the Black Hawk War of 1832. It remained an ordnance depot until 1845. An Act of Congress established Rock Island Arsenal in 1862. Brevet Brigadier General Thomas J. Rodman, the second Commanding Officer of RIA, designed the ten stone shops at the center of the island. The stone shops are on the National Registry of Historic Places.

1.1.2 The RIA Today

Rock Island Arsenal serves as the “Home of U.S. Army Logistics”. RIA is the only full service Army installation in Iowa, Illinois, and Minnesota, providing support to more than 54,000 Active, Reserve, and Retired Military, Civilian Employees and Family Members within a 150 mile radius. RIA is our nation’s largest government-owned and operated arsenal and is home to over 60 DOD organizations and private companies with a global impact. The installation is one of the largest employers in the region, impacting 14,000 jobs and producing an economic impact of over $1.2B per year.

1.1.3 The Garrison Mission

The Garrison provides quality facilities and excellent base operations support and services to all installation tenants in the areas of law enforcement, crime prevention, security management, fire, safety, information management, facilities engineering, and housing, maintenance of buildings and roads and transportation. The Garrison maintains telecommunications facilities and common resources, as well as community amenities and necessary services for Family, Morale, Welfare, and Recreation. A high quality of living and working environment is maintained to ensure equal opportunity for all civilian employees, war fighters and family members.

1.2 Objectives:

The Contractor shall ensure all work accomplished in the performance of this PWS meets all maintenance and repair standards consistent with the original equipment manufacturer’s recommendations, industry standards, all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the applicable publications in PWS Section 4.0, References and Reporting Requirements.

1.2.1 Work in Support of Mission Requirements

The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conforms to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. All supplied equipment and materials shall be of equal or greater value than the existing equipment.

Without additional expense to the Government, the Contractor shall obtain/ensure subcontractors obtain all licenses, and permits required to perform this work under this contract. The intent is to establish work requirements that are performance-based and results oriented. This approach is intended to allow the Contractor to determine the best and most cost-effective ways to fulfill the requirements emphasizing commercial best practices.

2.0 Requirements

2.1 Description of Services

Contractor shall provide qualified technicians to perform Preventive and Corrective maintenance, service, adjustment, and repair of Intrusion Detection System (IDS) with 38 Active IDS Zones for the Garrison and tenants located on the RIA. The facilities are monitored by and the responsibility of the Garrison Directorate of Emergency Services (DES). Electronic Security Systems (ESS) capabilities and IDS equipment may vary by tenant. Systems to be maintained include, but are not limited to, Integrated Commercial Intrusion Detection System (ICIDS) V IDS and all associated equipment to include all active Uninterrupted Power Sources (UPS).

2.2 General Information

2.2.1 Place of Performance

The work to be performed under this requirement will be performed within the occupied areas of RIA, and at pertinent locations with IDS equipment. Specific Locations of existing IDS equipment are listed in Technical Exhibit (TE) 1, Equipment List by Zones.

2.2.2 Access

All personnel requesting access to Rock Island Arsenal will only enter through a manned and operational Access Control Point and present a United States National or State issued identification that is capable of being scanned for valid entry. All contractor and contractor employees' vehicles, equipment, and packages are subject to inspection or examination (search) at entry/exit of the Rock Island Arsenal. Only authorized individuals that pass a screening and vetting process will be permitted access. All contractor and subcontractor personnel will be required to submit the required identification credentials and must receive a favorable background check as conducted through the National Crime Information Center (NCIC) Interstate ID Index (III) to gain access and work on the installation.

2.2.3 Federal Holidays.

The Contractor’s performance shall not be required on the Federal public holidays listed below unless providing emergency services as described in section 2.7.5.3. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C.

6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

2.2.4 Normal Business

Normal business hours, excluding United States (US) Federal holidays, Monday through Friday, 0700 to 1530.

2.3 Safety

2.3.1 Safe Work Performance

Work shall be performed IAW United States Army Corps of Engineers Safety and Health Requirements Engineering Manual (EM) 385-1-1. Guidance for preparing safety plans is contained in EM 385-1-1 which is available electronically at URL www.hnc.usace.army.mil.

2.3.2 Accident Prevention Plan (APP)

The Contractor shall be responsible for preparing an Accident Prevention Plan. The Accident Prevention Plan must be accepted by the Rock Island Arsenal Garrison Safety Office 15 days prior to mobilization for on-site work. The Accident Prevention Plan shall be prepared IAW the requirements of EM 385-1-1, Safety Health Requirements Manual.

The Contractor shall identify the person responsible for safety compliance on each project in the Accident Prevention Plan.

2.3.3 Emergency Medical Treatment.

The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO/COR no later than (NLT) one (1) hour after the incident. The Contractor shall be responsible for the medical treatment services for Contractor personnel. However, the Government will provide emergency response and transport services for injuries incurred while an employee is performing under the contract.

2.3.4 Accident Reporting.

The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in injury, occupational disease, adverse environmental impact or death. The Contractor shall provide a verbal report to the KO/COR NLT one (1) hour after each such occurrence. The Contractor shall deliver to the KO/COR within five (5) business days of occurrence, whenever an accident involving personal injury or damage to Government owned property occurs, a completed typed original plus one (1) copy of ENG Form 3394 United States Army Corps of Engineers Accident Investigation Report (or equivalent reporting form approved by the KO/COR).

2.4 Contract Administration

2.4.1 Post Award Conference

The Contractor shall attend the post award conference convened by the KO/COR as agreed upon and stated in the contract award document.

2.4.2 Roles and Authorities

The following provides the roles and their respective authority during the performance of the contract:

2.4.2.1 Contracting Officer (KO)

The KO is the only person authorized to direct changes in any of the requirements under this contract. In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be effected without a written modification to the contract, executed by the KO authorizing such changes.

2.4.2.2 Contracting Officer’s Representative (COR)

The KO will appoint a COR during the performance of this requirement IAW (Army Regulation) AR 70-13, Management and Oversight of Service Acquisitions. A letter of designation will be issued to the COR by the KO. The COR will perform IAW the responsibilities and duties identified in the appointment letter. A copy of the letter will be sent to the Contractor. The COR is not authorized to change any of the terms and conditions with regard to cost or quantity of the Contract. When notified of Contractor deficiencies by the Tenant POC, the COR will notify both the KO and Contractor of any reported deficiencies. The COR will verify that the Contractor has complied with the eCMRA requirements. The COR will serve as the Tenant POC for the Garrison.

2.4.2.3 Technical Contracting Officer’s Representative (TCOR)

All required Contractor work will be coordinated directly with the TCOR on scheduling Preventive Maintenance, Corrective Maintenance and Unscheduled Repairs.

The Contractor shall receive direction or access assistance for site entry requests through the TCOR. The Contractor shall request that the TCOR after review sign service orders upon conclusion of their work to indicate satisfactory completion.

Contractor performance deficiencies will be reported to the COR by the TCOR.

2.4.3 Contractor Personnel Requirements

2.4.3.1 U.S. Residency

All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.4.3.2 Contractor Hiring Restrictions

The Contractor shall not hire or sub-contract with off-duty or former Government employees whose employment would result in a conflict with the Joint Ethics Regulation DoDD 5500.7-R.

2.4.3.3 Standards of Conduct

Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall not in any way represent the United States (U.S.) Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance.

The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with the Procurement Integrity Act. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

2.4.3.4 Contractor Drug and Alcohol Policy

The Contractor shall have a drug and alcohol policy that addresses all conditions that may affect the safety of employees and other installation tenants.

2.4.3.5 Security Requirements

The Contractor shall pre-screen all Candidates for employment using the E-verify Program (http://www.dhs.gov/E-Verify) website to meet the established employment eligibility requirements. The Contractor shall ensure that the Candidate has two valid forms of Government issued identification prior to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than three (3) business days after the initial contract award. All Technicians require a National Agency Check with inquires IAW AR 190-11.

2.4.3.6 Technician Certification and Training Requirements

Contractors shall have current certifications and training in good standing with the vendor on the systems being serviced. The Contractor shall have personnel:

• Certified or Trained in ICIDS V. In the absence of official certificates:

o A signed statement of documented training for ICIDS, DAQ StarWatch

Processor Control Units, UPS, Panels and Keypads. The statement should include date and source of training.

o Documentation that the Contractor is a DAQ Value Added Reseller (VAR) or evidence that they have a working relationship with a VAR.

• Having at least three (3) years of experience in ESS sensors such as Balanced Magnetic Switches, Passive Infrared Motions Sensors and Duress Switches.

o Experience can be shown by individuals with experience in all systems or an aggregate of individuals qualified in specific equipment.

• Qualified to service ICIDS V equipment. The Contractor shall provide a list of the personnel performing the work to the TCOR. The list shall identify the systems each individual is qualified to service.

2.5 Worksite

2.5.1 Maintenance of Work Site

Contractor shall maintain worksite in a reasonably neat appearance. Contractor is responsible to secure all tools and materials upon completion of each task. The contractor shall protect all materials from exposure to the elements. This requirement applies to all job areas. The Contractor shall remove from the work area, at the end of each day and completion of the job, all waste, material, and by-products resulting from work performed.

2.5.2 Building Standoff

All occupied buildings on Rock Island Arsenal require a 33 foot stand-off by all vehicles and equipment. At no time will unoccupied vehicles, equipment or tools/toolboxes be left unattended within 33 feet of installation buildings.

2.5.3 Refuse Disposal

All refuse generated by this Contract shall be legally disposed of, meeting all Federal, State, county, and Installation guidelines for disposal (including disposal of hazardous materials). Hazardous waste materials shall be disposed of IAW applicable Federal, State, and local statutes. Refuse shall be disposed of on a regular basis in order to ensure a neat and orderly appearance of the Contractor's area of responsibility and its surrounding areas.

2.7 Work Effort Requirements

Contractor shall provide employees, material and financial resources, documentation, and technical expertise to perform all the tasks included in this agreement. Contractor shall manage the total work effort associated with all services required herein to assure full and timely completion of these services. Included in this function are a full range of duties including, but not limited to, planning, scheduling, cost accounting, report preparation, establishing and maintaining records, and quality control.

2.7.1 Existing Equipment

The IDS system consists of 43 zones of which 38 are active and Five (5) are de-activated with equipment in place. Monitoring of the IDS system, including all 43 zones, is provided by Directorate of Emergency Services (DES) in Building 225. See Technical Exhibit (TE) 1, Equipment List by Zones.

2.7.2 Work Execution

Included in this function are full ranges of duties including, but not limited to, planning, organizing, scheduling, directing, controlling, cost accounting, report preparation, reporting, record keeping, and quality control. The Contractor shall:

• Provide adequate staff of personnel with the management expertise to assure the performance of the work in accordance with sound management practices.

• Implement all necessary work control procedures to ensure timely accomplishment of work requirements, to include or permit the tracking of work progress.

• Accomplish the work in a cost-effective manner, ensuring qualified technicians with the required expertise and the proper equipment are available on site when needed, while limiting the number of technicians and the equipment to the minimum essential for efficiently accomplishing the repairs. The scope of work, methods of accomplishment and materials used will be closely scrutinized and are subject to TCOR approval.

• Plan and schedule work to assure material, labor, and equipment are available to complete those requirements within the specified time limits and in conformance with the standards of quality and timeliness herein.

• Manage the total work effort associated with the services required herein to assure fully adequate and timely completion of these services.

• Coordinate all service requests with TCOR.

• Contractor shall provide an estimated completion time to the TCOR prior to beginning service work.

• The Contractor, as authorized by the TCOR shall furnish all repair parts and supplies required to perform the work specified herein. The Contractor shall only furnish material that meets specifications of this contract and provide all required parts and service to repair and perform maintenance on all equipment per service order.

• Respond to all service requests within the required time frame, listed in section 2.6.8.2, from the initial request and following the approved service order process.

2.7.3 Preventive Maintenance (PM)

Contractor shall perform all preventive maintenance activities consistent with the operational requirements to ensure continuous operation and reliability of the systems.

At a minimum these activities should include:

• All alarms and entry control shall be exercised to confirm operability to include intrusion, tamper, supervision, loss of power or communication, proper annunciation, movement, and storage is provided.

• Examination for manufactured recommended voltage readings for all IDS equipment.

• Annual examination of all Units and replacement of all Batteries when required for the UPS System.

2.7.3.1 Required Preventive Maintenance

All IDS equipment is required to receive two (2) PMs at 6 month intervals each year IAW AR 190-11. The Contractor will coordinate to schedule all PM with the TCOR.

The IDS headend equipment’s two (2) PMs must be performed by a DAQ Value Added Reseller (VAR). Any required repairs or software updates shall be brought to the attention of the TCOR for disposition.

2.7.3.2 Corrections During Preventive Maintenance

Corrections that can be accomplished without additional parts (except minor screws or wire) such as loss or broken wires, misalignments, cleaning, tightening, and adjustments shall be provided under the PM and no Corrective Maintenance (CM) shall be required.

However, if during routine PM, corrective actions are identified, a Service Order (SO) for Corrective Maintenance (CM) must be submitted as described below.

2.7.4 Service Orders

2.7.4.1 Description of Service Orders

Service Orders (SO) shall be used for corrective maintenance, parts, labor, and materials.

• Service Order are typically for actions that require little or no design and are of short duration.

• Service Orders Report Form shall be furnished by the Contractor.

• The Contractor shall prepare a Service Order describing the work to be performed and the price/cost.

• The Contractor is guaranteed a two (2) hour Service Order for the initial investigation and repair. This amount will be firm fixed price and based on the agreed upon prices incorporated into the contract.

The Contractor shall utilize labor rates, man lift rental rates, and travel rates and times for Service orders, as awarded under this agreement.

2.7.4.2 Approval of Service Orders

Any service request requiring more effort than the initial investigation and repair will accomplish, shall require KO’s approval before work may proceed.

• The Service Order shall be submitted to the TCOR for KO approval of completed initial tasks or authorization and approval for work to proceed.

• All Service orders upon conclusion must be signed by the TCOR to indicate satisfactory completion.

2.7.4.3 Replacement Parts.

Per KO’s approval, replacement part prices, utilized for Service Orders, will be IAW the contractor’s evaluated proposal on the Parts List. When those parts are no longer available, then comparable parts can be substituted, if there is no more than a 5% price increase. When the price increase is greater than 5%, contractor shall submit three pricing proposals for the parts. If a replacement part is required that is not on the list, the Contractor shall submit three pricing proposals for the part, or provide a GSA pricing, and then request that the TCOR and COR add the part to the price list.

2.7.5 Corrective Maintenance (CM)

The Contractor is to submit a service order (SO) for all CM service requests. Upon T/COR approval of the SO request, the contractor shall perform CM and shall replace or repair failed, damaged, or defective components, including hardware and software, on all associated IDE equipment.

2.7.5.1 Corrective Maintenance Repair

• Repair may be the overhaul, or the replacement of nonfunctional parts or materials that have failed, that require continual repair, or show signs of imminent failure.

• Repair work may also include inspection, testing, adjustment, calibration, part or component replacement, programming, and Information Assurance (IA) support as required to complete the service request. IA support can include software updates.

• Unscheduled service repairs must be authorized by TCOR or COR.

2.7.5.2 Corrective Maintenance Replacements

• In the event that during the course of providing corrective maintenance it is determined by the contractor that a broken electronic component cannot be replaced with a one for one component, the contractor must provide information concerning compatibility and Information Assurance risk on the replacement part to the TCOR. Approval to use such replacement part must be obtained from the

TCOR.

• All equipment, except batteries, that has been replaced shall be returned to the COR. The disposition of the batteries should be IAW Section 2.7.7.

2.7.5.3 Emergency Corrective Maintenance Service and Repair

The Contractor shall provide Emergency Corrective Maintenance Service and Repair for all critical Intrusion Detection Systems.

• Critical IDS is defined as IDS equipment located in Arms, Ammunition, and Explosives (AA&E) storage areas, medical and pharmaceutical storage areas, Secret Internet Protocol Router Network (SIPRNET) rooms, and Sensitive Compartmented Information Facilities (SCIF).

• Critical IDS are any locations where a guard would be required to be posted in the event the IDS becomes non-functional.

• Critical IDS is also to be defined when an outage affects five (5) or more zones.

Emergency Corrective Maintenance Service and Repair shall begin on site within eight

(8) hours after it is requested by the Government. Repairs should be operational within 72 hours of the service request.

2.7.6 Equipment Warranties

For any equipment currently under warranty and requiring corrective maintenance, the Contractor shall determine whether the fault is due to an issue covered under warranty or due to other causes not covered under warranty.

2.7.6.1 Warranted Equipment

If it is determined that the fault is covered under the warranty of the warranted equipment, then the Contractor shall do the following:

• Provide the TCOR information, in writing, regarding the suspected faulty equipment. The information shall include, at minimum:

o Location o Model o Serial number of part(s) o Trouble shooting tests that have been performed.

• Coordinate with the TCOR who will determine what action should be taken.

• Take the appropriate action as directed by the TCOR.

2.7.6.2 Unwarranted Equipment

If it is determined that the fault is not covered under warranty then the Contractor shall use the SO process described in 2.7.4 to identify the needed work, and obtain approval.

2.7.7 Equipment Removal

Equipment that is no longer required, may be removed at the request of the TCOR.

Removal of equipment could be, but is not limited to, the removal of the Processor Control Unit (PCU), card/pin reader (separate from the PCU), Balanced Magnetic Switch (BMS), any type Motion Sensor (MS), server, Uninterruptable Power Supply (UPS), or related communication equipment.

The SO process will be utilized to remove equipment

• Any Batteries must be removed from the PCU to preclude damage in transit.

• Disposition of good batteries during removal will be provided by the TCOR.

• Disposition of bad batteries during removal will be provided by the Contractor.

• All sensitive equipment such as cameras, motion sensors, and electronic equipment shall be provided to the TCOR, boxed and packed with packing material and labeled on the box exterior identifying the equipment within.

2.7.8 Communicating Work Requests and Statuses

2.7.8.1 24/7 Availability

Contractor shall provide a single point of contact for communicating requests for service and shall have procedures in place for receiving and responding to service requests 24 hours per day, seven days a week, including weekends and federal holidays.

• This can be accomplished by providing a monitored email address or a telephone number or both.

• Service requests shall be considered received by the Contractor at the time and date the email is sent or telephone call is placed by the authorized by the TCOR.

2.7.8.2 Criticality of Request and Response Times

Upon notification by the TCOR in identifying the criticality of the service requirement, emergency or routine, and providing the necessary contact information so the Contractor can respond.

• Emergency: If the service request is identified as an Emergency, the contractor must respond within 8 hours of the service request and repairs should be operational within 72 hours of the request as identified in Section 2.7.5.3.

• Routine: If the service request is identified as Routine, the service personnel shall respond or be on-site, within 8 hours after the beginning of the next regular business day. Repairs should be operational within 72 hours of the service request.

o The Contractor shall provide Routine PM Service and Repair during normal business hours, excluding United States (US) Federal holidays, Monday through Friday, 0700 to 1530, at a time coordinated with the

TCOR.

2.7.8.3 Communication of Status

• Contractor shall record each service request, as received and the status of any request must be provided within four (4) hours of any inquiry during normal working hours, and within twenty four (24) hours of any inquiry after normal working hours. During holidays will respond the next available business day.

• The Contractor is responsible to coordinate mobilization of resources and monitor progress to insure complete resolution of all work.

2.8 Security

2.8.1 Prescreen and Compliance with Security Requirements

The Contractor shall pre-screen all Candidates for employment using the E-verify Program (http://www.dhs.gov/E-Verify) website to meet the established employment eligibility requirements as identified in Section 2.4.3.5

Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. All Contractor and associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (as provided by the DES). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office and comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13).

In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.8.2 Sensitive and Restricted Areas

All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance, shall be escorted in sensitive or restricted areas where they may be exposed to classified and / or sensitive materials. Personnel servicing SCIFs shall be escorted at all times.

2.8.3 Government Training

All Contractor employees, to include subcontractor employees, are to meet Operational Security (OPSEC) training requirements listed below. All Training will be face to face, on RIA, and provided by a level II certified Anti-Terrorism Officer (ATO) and OPSEC officer.

Any conflicts with training locations/performance will be directed by the COR.

2.8.3.1 OPSEC

AT Level I training. All Contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the Contracting Officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel.

2.8.3.2 iWATCH Training.

The Contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the KO/COR. This training shall be completed within 30 calendar days of contract award and within 5 calendar days of new employees commencing performance with the results reported to the Contracting Officer or COR NLT 30 calendar days after contract award.

3.0 Performance Requirements and Standards

3.1 Quality Control

Quality control to ensure services are performed IAW this PWS is the responsibility of the Contractor. The Contractor shall implement procedures to identify, prevent, and ensure no recurrence of defective services.

3.2 Quality Assurance

The Government will evaluate the Contractor’s performance under the Contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). The Performance Requirements Summary (PRS) defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. See Technical Exhibit (TE) 2, Performance Requirements Summary.

Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the PRS. The Government retains the right to evaluate all services required by the contract.

The Government will perform inspections and tests in a manner that will not unduly delay the work.

4.0 References and Reporting Requirements

4.1 Regulatory Guidance and Applicable Standards

The current versions of the following standards shall be applied during the execution of all work performed:

• FIPS 201- Personal Identity Verification (PIV) of Federal Employees and Contractors https://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf

• HSPD-12 Policy for a Common Identification Standard for Federal Employees and Contractors. https://www.fedidcard.gov/

• Unified Facilities Guide Specifications (UFGS) 28 20 05 Electronic Security Systems https://www.wbdg.org/FFC/DOD/UFGS/UFGS%2028%2010%2005.pdf https://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf https://www.fedidcard.gov/ https://www.wbdg.org/FFC/DOD/UFGS/UFGS%2028%2010%2005.pdf

• UFGS 01 35 29.13 Health, Safety, and Emergency Response Procedures for contaminated Sites https://www.wbdg.org/FFC/DOD/UFGS/UFGS%2001%2035%2029.13.pdf

• UFC 4-021-02 Electronic Security System https://www.wbdg.org/FFC/DOD/UFC/ufc_4_021_02_2013_c1.pdf

• Army Regulation (AR) 190-13, The Army Physical Security Program https://home.army.mil/knox/application/files/5215/7851/4816/AR190_13_FINAL.pdf

• Technical Specifications for Construction and Management of Sensitive Compartmented Information Facilities, Version 1.4, IC Tech Spec for ICD/ICS

705. https://www.dni.gov/files/NCSC/documents/Regulations/Technical-Specifications-SCIF-

Construction.pdf

• AR 380-5 Department of the Army Information Security Program https://armypubs.army.mil/epubs/DR_pubs/DR_a/pdf/web/ARN4438_AR380_5_FINAL.pdf

• AR 190-11 Physical Security of Arms, Ammunition, and Explosives https://armypubs.army.mil/epubs/DR_pubs/DR_c/pdf/web/ARN8241_AR190-11_FINAL.pdf

• AR 380-67 Personnel Security Program.

https://armypubs.army.mil/epubs/DR_pubs/DR_a/pdf/web/r380_67.pdf

• AR 190-51 Security of Unclassified Army Property https://armypubs.army.mil/epubs/DR_pubs/DR_a/pdf/web/ARN5636_AR190_51_FINAL_WE B.pdf

• AR 530-1, Operations Security https://armypubs.army.mil/epubs/DR_pubs/DR_a/pdf/web/r530_1.pdf

• United States Army Corps of Engineers Safety and Health Requirements Engineering Manual (EM) 385-1-1 www.hnc.usace.army.mil

4.2 Technical Exhibits

TE 1 Equipment List by Zones

TE 2 Performance Requirements Summary

TE 3 Service Order Request https://www.wbdg.org/FFC/DOD/UFGS/UFGS%2001%2035%2029.13.pdf https://www.wbdg.org/FFC/DOD/UFC/ufc_4_021_02_2013_c1.pdf https://home.army.mil/knox/application/files/5215/7851/4816/AR190_13_FINAL.pdf https://www.dni.gov/files/NCSC/documents/Regulations/Technical-Specifications-SCIF-Construction.pdf https://www.dni.gov/files/NCSC/documents/Regulations/Technical-Specifications-SCIF-Construction.pdf https://armypubs.army.mil/epubs/DR_pubs/DR_a/pdf/web/ARN4438_AR380_5_FINAL.pdf https://armypubs.army.mil/epubs/DR_pubs/DR_c/pdf/web/ARN8241_AR190-11_FINAL.pdf https://armypubs.army.mil/epubs/DR_pubs/DR_a/pdf/web/r380_67.pdf https://armypubs.army.mil/epubs/DR_pubs/DR_a/pdf/web/ARN5636_AR190_51_FINAL_WEB.pdf https://armypubs.army.mil/epubs/DR_pubs/DR_a/pdf/web/ARN5636_AR190_51_FINAL_WEB.pdf https://armypubs.army.mil/epubs/DR_pubs/DR_a/pdf/web/r530_1.pdf http://www.hnc.usace.army.mil/