Table 1 - Performance Requirements Summary.pdf

This document is a Performance Monitoring and Standards table from a Combined Synopsis outlining performance requirements for clinical services delivery.

The contract includes two CLINs with four distinct task/deliverables requiring monitoring across different performance standards and acceptable quality levels (AQL). CLIN 0001 encompasses Clinical Documentation, which must be completed within 48 hours of service delivery with a 100% AQL, monitored through COR Review and EHR Audit. Patient Education under CLIN 0001 must be documented for all applicable visits including immunization clinics, nursing clinic visits, and home visits, with a 95% AQL verified through EHR sampling. CLIN 0002 includes Case Management Follow-up requiring contact or documented attempt within 48 hours of lab results with a 95% AQL, monitored via COR audit and record review. Directly Observed Therapy (DOT) documentation must be completed daily on clinic days of operation with a 100% AQL, verified through review of logs and chart audit. The surveillance methods combine electronic health record (EHR) audits, COR (Contracting Officer Representative) reviews, sampling, and manual record reviews to ensure contractor compliance with established performance standards.