Tab 3 - SOW - IHS1521348.pdf

ATTACHMENT A

Statement of Work Emergency Call Back Services

BACKGROUND

The Indian Health Service (IHS), Northern Navajo Medical Center (NNMC), Shiprock, New Mexico, requires fire pump emergency call back services. Procurement is for call-back services to which includes inspection and repair services to restore the fire pump to operational status when failures or malfunctions occur. The fire pump is a critical component of the hospital's life safety infrastructure and must remain fully functional and compliant with applicable National Fire Protection Association (NFPA) standards. The Contractor shall provide Inspection and Call Back Services with qualified personnel, equipment, materials, diagnostics, repair services, testing, and technical expertise necessary to identify deficiencies, perform repairs, and verify proper system operation following corrective actions.

OBJECTIVES

The objectives of this contract are to:

1. Maintain the fire pump system in a safe and operational condition through timely emergency repair services.

2. Provide rapid response to fire pump system failures, malfunctions, or deficiencies that impact system performance.

3. Diagnose and identify the root cause of fire pump system failures and recommend corrective actions.

4. Restore the fire pump system to full operational status as quickly as possible to support the facility's fire protection requirements.

5. Perform testing and verification following repairs to confirm proper system operation and compliance with applicable NFPA standards.

6. Provide complete documentation of diagnostic findings, repairs performed, replacement parts, test results, and certification of system operability following corrective actions.

PERIOD OF PERFORMANCE

The anticipated period of performance consists of one base year with four one-year option years.

TASK

1. Emergency Call Back Services

The Contractor shall:

• Respond to service calls from the Government and coordinate access to the facility.

• Provide emergency response services for fire pump system failures, malfunctions, or operational deficiencies.

• Provide qualified personnel capable of diagnosing and repairing fire pump system components.

• Troubleshoot and identify the root cause of failures involving the fire pump, controller, motor, jockey pump, electrical systems, mechanical systems, and associated components.

2. Diagnostic Services

The Contractor shall:

• Perform diagnostic evaluations necessary to determine the cause of equipment failure or malfunction.

• Inspect affected components and identify deficiencies impacting system performance.

• Conduct operational testing, when safe and appropriate, to evaluate system condition and performance.

• Provide a written diagnostic report documenting findings and recommended corrective actions.

3. Repair and Replacement Services

The Contractor shall:

• Repair or replace defective components as authorized by the Government.

• Furnish all labor, tools, equipment, materials, and replacement parts necessary to complete repairs.

• Provide a detailed repair quotation identifying labor, materials, shipping, and any other associated costs.

• Include labor rates for regular business hours, after-hours service, and weekends/holidays.

• Utilize expedited or overnight shipping when necessary to restore critical fire protection system functionality.

4. Testing and System Verification

The Contractor shall:

• Perform operational testing following repairs to verify proper system operation.

• Conduct performance testing, when required, to confirm the fire pump system functions in accordance with manufacturer specifications and applicable NFPA requirements.

• Verify that repaired components operate as intended and that the fire pump system is restored to service.

5. Documentation and Reporting

The Contractor shall provide:

• Diagnostic reports identify the cause of failure.

• Repair reports describing work performed.

• A list of replacement parts and materials used.

• Test results and system performance data, when applicable.

• Certification that the fire pump system is operational following completion of repairs.

6. Facility Coordination Requirements

The Contractor shall:

• Participate in a Pre-Construction Risk Assessment (PCRA) and Infection Control Risk Assessment (ICRA) when required by NNMC prior to performing work in patient care areas or other affected hospital environments.

• Comply with all PCRA and ICRA requirements established by NNMC during the performance of work.

• Coordinate work activities with the Government Technical Point of Contact (TPOC) and affected hospital departments to minimize disruptions to patient care and facility operations.

• Follow all applicable safety, infection control, and environmental requirements while on Government property.

GOVERNMENT-FURNISHED (PROPERTY)

No Government-Furnished Property (GFP).

CONTRACT-FURNISHED (PROPERTY)

The Contractor shall provide all labor, supervision, tools, testing equipment, vehicles, materials, replacement parts, supplies, safety equipment, personal protective equipment (PPE), transportation, and any other resources necessary to perform emergency diagnostic, repair, testing, and restoration services for the fire pump system.

The Contractor shall furnish all equipment and materials required to safely and effectively perform the work. No borrowing or use of Government-owned tools, equipment, materials, or vehicles shall be permitted unless specifically authorized by the Contracting Officer.

SECURITY REQUIREMENTS

Contractor personnel shall report to the Northern Navajo Medical Center (NNMC) Security Office via the main east entrance. The Contractor shall check in with the Security Office to obtain a temporary identification badge and shall comply with all NNMC security policies, procedures, and access requirements.

Contractor personnel shall sign in and out daily with Facilities department.

Any security incidents, safety concerns, or unauthorized access shall be reported immediately to the Government Technical Point of Contact (TPOC) or designated Government representative.

All badges issued by NNMC shall be returned to the Security Office upon completion of work or departure from the facility.

PLACE OF PERFORMANCE

Northern Navajo Medical Center, U.S. Hwy, 491 North, Shiprock New Mexico, 87420