Tab 25 - Attachment 1 - Performance Work Statement.pdf
PDF 765 KB Posted
- Solicitation number
- SP7000-22-Q-1045
- Issued by
-
Defense Logistics Agency
About this file
This performance work statement and solicitation are for an integrated mailing software and licensing service. The Defense Logistics Agency seeks continued support for its existing Impress Automate mailing software, including licensing, updates, troubleshooting assistance and new job template support. The contractor must maintain the software to remain at least 80% operational daily and provide 24/7 emergency support. The initial contract term is from August 2022 to July 2027 with four optional one-year extensions. Quotes are due by June 23rd, 2022 and the award will be fixed-price. The contractor must keep software subscriptions and address/NCOA plugins current for five years and provide two daily shifts of support. This is not a small business set-aside and is classified under NAICS code 561499 for mailing and fulfillment services.
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Other files
| File | Type | Posted |
|---|---|---|
| Tab 25 - Attachment 2 - CLIN Structure.xlsx | XLSX spreadsheet | |
| Tab 25 - Combined Synopsis and Solicitation.pdf |
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Text version
Performance Work Statement: Mailing and Validation Software
OVERVIEW
The Government seeks an integrated mailing Software & Licensing service and maintenance agreement which shall provide the Government support on existing Impress Automate software and provide software support to including licensing, troubleshooting, required vendor updates, and new job template assistance where requested. Below items will be included in support:
1. Impress Automate software suit support including both vendor and CASS updates as required.
2. CASS Mail Merge Wizard support and maintenance as necessary to be able to update NCOA postal database as required on determined intervals.
3. Impress Automate Template Creation and troubleshooting as determined by customer needs and requirements to include the maintenance of and support of creation of new templates when required.
4. Impress Automate software configuration and management support including licensing updates where required and feature set changes as necessary for workflow processing requirements.
SP7000-22-Q-1045 Attachment 1 - Performance Work Statement Page 1 of 2
MAINTENANCE - For all software components of the Integrated Mailing System, the vendor shall be responsible for annual software subscription & support and emergency repair of this product for the period of 60 months and address/NCOA plugin renewals:
1. Maintain the software & licensing in such that it remains operational at a minimum 8 hours of each 10-hour workday, on average.
2. Template creation as required and management for any existing post card or letter customer formats. Every existing customer template must be accounted for and will be supported as required due to site or post office issues.
3. Each location will have the capacity to work two 8 hour shifts. The software program may have to run throughout, at any time during the two shifts.
4. Provide professional Services technician support Monday through Friday from 7:30 a.m. - 12:30 a.m. local time, except Federal Holidays.
5. Repairs and maintenance to be made during business hours. Emergency service must be begun within 4 hours of the vendor receiving a request for such. Every effort should be made to see that the software is in operation yet that same work day but by no later than 24 hours from receipt of request.
6. The Vendor must have a staff of qualified and trained service, software support, and delivery personnel in sufficient numbers to service and support the requirements under Contract within the specified response times and to perform at least yearly preventive maintenance and updates on all Vendor supplied equipment and software.
SP7000-22-Q-1045 Attachment 1 - Performance Work Statement Page 2 of 2
J67F DLA Data Production Operations
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