T2551 Exhibit 2 - IVR Script Sample 1.14.26.pdf
PDF 171 KB Posted
- Attached to
- T2551 Credit Card Payment Processing State and local contract opportunity
- Solicitation number
- 26DPP01223
- Issued by
- New Jersey
About this file
This is an Interactive Voice Response (IVR) script sample for credit card payment processing submitted as Exhibit 2 to Bid Solicitation #26DPP01223 for the State of New Jersey. The document outlines a comprehensive telephone-based payment system enabling taxpayers to remit personal income taxes, business taxes, and various other state tax obligations through automated voice prompts and keypad inputs. The system guides users through sequential steps to identify tax type, provide identification information (Social Security Number for individuals or 12-digit New Jersey Taxpayer ID for businesses), select specific tax categories such as sales and use tax, employer withholding tax, corporation business tax, hotel/motel occupancy fees, and other specialized taxes, and specify payment periods using month, quarter, or year formats. The IVR script includes error handling protocols with "No Match/No Input" responses to invalid entries and provides users with the option to return to previous prompts using the star key throughout the transaction.
The payment processing portion of the system requires users to enter payment amounts, credit card details including 16-digit card number, four-digit expiration date, three or four-digit CVV2 number, billing address numeric portion, five-digit zip code, and a 10-digit contact phone number. The system calculates and displays applicable fees as a percentage plus fixed dollar amount added to the total tax payment before final confirmation. Upon successful payment processing, the system generates and provides users with a confirmation number. The script specifies that year entries must be 1988 or later and cannot exceed the current calendar year, and acceptable month values range from 01 through 12 while quarter values are convertible to corresponding months (03, 06, 09, 12) for CRAS file generation. All transaction confirmations and cancellations are communicated through final system prompts with options for call termination.
View the file
Other files for this state and local contract opportunity
| File | Type | Posted |
|---|---|---|
| T2551 Attachment 1 - State of New Jersey Standard Terms and Conditions 1.14.26.pdf | ||
| T2551 Exhibit 3 - Inbound Daily File for Credit Cards 1.14.26.xls | XLS spreadsheet | |
| T2551 Bid Solicitation 1.14.26.docx | DOCX document | |
| T2551 Exhibit 1 - POS Receipt 1.14.26.pdf | ||
| T2551 Attachment 4 - NJ Security Questionnaire 1.14.26.pdf | ||
| T2551 Attachment 2 - Standard Procurement Forms Packet 1.14.26.pdf | ||
| T2551 Pre-Quote Conference PowerPoint 1.14.26.pptx | PPTX presentation | |
| T2551 Attachment 3 - State-Supplied Price Sheet 1.14.26.xlsx | XLSX spreadsheet | |
| T2551 Exhibit 5 - Judiciary Flow 1.14.26.pdf | ||
| T2551 Exhibit 4 - Executive Branch Flow 1.14.26.pdf |
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Text version
Exhibit 2 (Bid Solicitation Section 4.15)
IVR Script Sample
Credit Card Payment Processing: State Of New Jersey Bid Solicitation # 26DPP01223
General Functions/Information
• Star key returns user to previous prompt.
• Acceptable values for Month (01, 02, 03, 04, 05, 06, 07, 08, 09, 10, 11, 12)
• Acceptable values for Quarter (1, 2, 3, 4), Quarter value to be converted to month number
(03, 06, 09, 12) when generating the CRAS file.
Introduction Step
Step 1.0
Message:
Welcome to the New Jersey Taxpayer Payment Service. A fee of X.X% plus $X.00 will be added to the total tax payment for use of this service. To make a payment for Personal Income Taxes, press 1.
To make a payment for Business Taxes, press 2. If you wish to return to the previous prompt at anytime during your call, press the star key.
No Match/No Input:
The number you have entered is invalid. To make a payment for Personal Income Taxes, press 1. To make a payment for Business Taxes, press 2.
Input:
1 – Proceed to Step 2.0 2 – Proceed to Step 3.0
Personal Income Tax Steps
Step 2.0
Prompt:
To make a payment for Personal Income Taxes, please enter the nine-digit Social Security Number on the tax return followed by the # sign.
The Social Security Number entered does not match our records. Please enter the nine-digit Social Security Number on the tax return followed by the # sign.
Input:
9-digit SSN – Proceed to Step 2.1
Step 2.1
You have entered Social Security Number XXX-XX-XXXX.
Prompt:
If this is correct, press 1. If this is incorrect, press 2.
No Match/No Input:
The number you have entered is invalid.
<Reprompt>
Input:
1 – Proceed to 2.2 2 – Proceed to 2.0
Step 2.2
To pay for individual income tax, press 1. To pay a deficiency, press 2. To pay estimated taxes, press
3. To pay a state extension, press 4.
The number you have entered is invalid.
<Reprompt>
Input:
1 – Proceed to Step 2.3 2 – Proceed to Step 2.4 3 – Proceed to Step 2.5 4 – Proceed to Step 2.6
Step 2.3
You have elected to pay for Individual Income Tax.
Prompt:
If this is a NJ resident return, press 1. If this is a Non-Resident return, press 2. If this is payment for a fiduciary return, press 3.
<Reprompt>
Input:
1 – Proceed to Step 2.7 2 – Proceed to Step 2.7 3 – Proceed to Step 2.7
Step 2.4
You have elected to pay for a deficiency.
Prompt:
If this is a NJ resident return, press 1. If this is a Non-Resident return, press 2. If this is payment for
<Reprompt>
Input:
1 – Proceed to Step 2.7
Step 2.5
You have elected to pay for estimated taxes.
Prompt:
If this is a NJ resident return, press 1. If this is a Non-Resident return, press 2. If this is payment for
<Reprompt>
Input:
1 – Proceed to Step 2.7
Step 2.6
You have elected to pay for a state extension. An extension form will still be required to be filed with the State.
Prompt:
If this is a NJ resident return, press 1. If this is a Non-Resident return, press 2. If this is payment for
<Reprompt>
Input:
1 – Proceed to Step 2.7
Step 2.7
Please enter the 4-digit year for which you are making a payment followed by the # sign.
Logic:
• Year must be equal to or greater than 1988.
• Year cannot be greater than current year. Current year is defined as January 1 – December
31st.
No Input/Incorrect Year The year you have entered is invalid.
<Reprompt>
4-digit Year – Proceed to 4.0
Business Tax Steps
Step 3.0
To make a payment for Business Taxes, please enter the 12-digit New Jersey Taxpayer Id on the tax return followed by the # sign.
The New Jersey Taxpayer Id entered does not match our records. Please enter the 12-digit New Jersey Taxpayer Id on the tax return followed by the # sign.
12-digit New Jersey Taxpayer Id – Proceed to Step 3.1
Step 3.1
You have entered the New Jersey Taxpayer Id XX-XXXXXXX-XXX.
Prompt:
If this is correct, press 1. If this is incorrect, press 2.
No Match/No Input:
The number you have entered is invalid.
<Reprompt>
Input:
1 – Proceed to 3.2 2 – Proceed to 3.0
Step 3.2
To pay for Sales & Use tax, press 1. To pay for Employer Withholding tax, press 2. To pay for Corporation Business Tax, press 3. To pay for Hotel/Motel Occupancy fee, press 4. To pay Motor Vehicle Tire Fee Tax, press 5. To pay for Cosmetic Medical Procedures Tax, press 6. To pay for Emergency Response Fee, press 7. To pay for Amnesty, press 8.
<Reprompt>
Input:
1 – Proceed to Step 3.3 2 – Proceed to Step 3.4 3 – Proceed to Step 3.5 4 – Proceed to Step 3.6 5 – Proceed to Step 3.7 6 – Proceed to Step 3.8 7 – Proceed to Step 3.9 8 – Proceed to Step 3.10
Step 3.3
You have elected to pay for Sales & Use Tax.
For a monthly return, press 1. For a quarterly return, press 2.
<Reprompt>
Input:
1 – Proceed to Step 3.11 2 – Proceed to Step 3.13
Step 3.4
You have elected to pay for Employer Withholding Tax.
For a monthly return, press 1. For a quarterly return, press 2.
<Reprompt>
Input:
1 – Proceed to Step 3.11 2 – Proceed to Step 3.13
Step 3.5
You have elected to pay for Corporation Business Taxes.
Prompt:
To pay a voucher payment, press 1. To pay a deficiency payment, press 2. To pay an estimate payment, press 3. To pay an extension payment, press 4.
<Reprompt>
1 – Proceed to Step 3.15 2 – Proceed to Step 3.15 3 – Proceed to Step 3.15 4 – Proceed to Step 3.15
Step 3.6
You have elected to pay for Hotel/Motel Occupancy Fee Tax.
Prompt:
Please enter the 4-digit year for which you are making a payment followed by the # sign.
Logic:
• Year must be equal to or greater than 1988.
• Year cannot be greater than current year. Current year is defined as January 1 – December
31st.
No Input/Incorrect Year The year you have entered is invalid.
<Reprompt>
Step 3.7
You have elected to pay for Motor Vehicle Tire Fee Tax.
Prompt:
Please enter the quarter. For 1st quarter, press 1. For 2nd quarter, press 2. For 3rd quarter, press 3.
For 4th quarter, press 4.
No Match/No Input The quarter you have entered is invalid.
<Reprompt>
Input:
1 – Proceed to 3.14 2 – Proceed to 3.14 3 – Proceed to 3.14 4 – Proceed to 3.14
Step 3.8
You have elected to pay for Cosmetic Medical Procedures Tax.
Prompt:
Please enter the quarter. For 1st quarter, press 1. For 2nd quarter, press 2. For 3rd quarter, press 3.
For 4th quarter, press 4.
No Match/No Input The quarter you have entered is invalid.
<Reprompt>
Input:
1 – Proceed to 3.14 2 – Proceed to 3.14
Step 3.9
You have elected to pay for Emergency Response Fee Tax.
Prompt:
Please enter the quarter. For 1st quarter, press 1. For 2nd quarter, press 2. For 3rd quarter, press 3.
For 4th quarter, press 4.
No Match/No Input The quarter you have entered is invalid.
<Reprompt>
Input:
1 – Proceed to 3.14 2 – Proceed to 3.14
Step 3.10
You have elected to make an Amnesty payment.
Prompt:
Please enter the 2-digit month for the period end date.
No Match/No Input The month you have entered is invalid.
<Prompt>
2-digit month – Proceed to 3.16
Step 3.11
Please enter the 2-digit month for which you are making a payment followed by the # sign.
No Match/No Input The month you have entered is invalid.
<Reprompt>
2-digit Month – Proceed to 3.12
Step 3.12
You have entered the month <Month Name>.
Prompt:
Please enter the 4-digit year for which you are making a payment followed by the # sign.
Logic:
• Year must be equal to or greater than 1988.
• Year cannot be greater than current year. Current year is defined as January 1 – December
31st.
No Input/Incorrect Year The year you have entered is invalid.
<Reprompt>
Step 3.13
Please enter the quarter.
Prompt:
For 1st quarter, press 1. For 2nd quarter, press 2. For 3rd quarter, press 3. For 4th quarter, press 4.
No Match/No Input The quarter you have entered is invalid.
<Reprompt>
Input:
1 – Proceed to 3.14 2 – Proceed to 3.14
Step 3.14
You have selected the <number of quarter> quarter.
Prompt:
Please enter the 4-digit year for which you are making a payment followed by the # sign.
Logic:
• Year must be equal to or greater than 1988.
• Year cannot be greater than current year. Current year is defined as January 1 – December
31st.
No Input/Incorrect Year The year you have entered is invalid.
<Reprompt>
Step 3.15
Please enter the 4-digit year for which you are making a payment followed by the # sign.
Logic:
• Year must be equal to or greater than 1988.
• Year cannot be greater than current year. Current year is defined as January 1 – December
31st.
No Input/Incorrect Year The year you have entered is invalid.
<Reprompt>
Step 3.16
Please enter the 4-digit year for the period end date followed by the # sign.
Logic:
• Year must be equal to or greater than 1988.
• Year cannot be greater than current year. Current year is defined as January 1 – December
31st.
No Input/Incorrect Year The year you have entered is invalid.
<Reprompt>
Payment Steps
Step 4.0
Please enter payment amount, including cents followed by the # sign.
No Match/No Input The amount you have entered is invalid.
<Reprompt>
Payment Amount – Proceed to 4.1
Step 4.1
You have entered $X.XX. A fee of $X.XX will be added for a total payment amount of $X.XX.
Prompt:
If you wish to continue press 1, if you wish to repeat the amount, press 2. If you wish to cancel, press 9.
No Match/No Input The number you have entered is invalid.
<Reprompt>
Input:
1 – Proceed to 4.2 2 – Proceed to 4.1 9 – Proceed to 5.0
Step 4.2
Please enter your 16-digit credit card number followed by the # sign.
No Match/No Input The credit card you have entered is invalid.
<Reprompt>
16 digit CC Number – Proceed to 4.3
Step 4.3
Please enter the 4-digit expiration date followed by the # sign.
No Match/No Input The expiration date you have entered is invalid.
<Reprompt>
4 digit expiration date – Proceed to 4.4
Step 4.4
Please enter the 3 or 4-digit CVV2 number followed by the # sign.
No Match/No Input The CVV2 number you have entered is invalid.
<Reprompt>
3 or 4 digit CVV2 number– Proceed to 4.5
Step 4.5
Please enter the numeric part of the billing address followed by the # sign.
No Match/No Input The address number you have entered is invalid.
<Reprompt>
Address Number– Proceed to 4.6
Step 4.6
Please enter the 5-digit zip code of the billing address followed by the # sign.
No Match/No Input The zip code you have entered is invalid.
<Reprompt>
5-digit zip code– Proceed to 4.7 Step 4.7
Prompt Please enter a 10-digit contact phone number followed by the # sign.
No Match/No Input The phone number you have entered is invalid.
<Reprompt>
10-digit phone number – Proceed to 4.8
Step 4.7
Prompt A total amount of $X.XX will be charged to your credit card. To make the payment, press 1. To cancel the payment, press 2.
No Match/No Input The number you have entered is invalid.
<Reprompt>
Input:
1 – Proceed to Step 4.9 2 – Proceed to Step 5.0
Step 4.9
Your payment has been processed successfully. Your confirmation number is: XXXXXXXXXX.
Prompt:
To repeat the confirmation number, press 1. To end the call simply hand up.
No Match/No Input The number you have entered is invalid.
<Reprompt>
1 – Proceed to 4.9
Step 5.0
Prompt Thank you for using the New Jersey Taxpayer Payment Service. Your transaction has been canceled.
Good bye.
Exhibit 2 (Bid Solicitation Section 4.15)
File details come from the government source that posted it. Updated .