Surveillance Checklist - Non Emergent Patient Transportation - Ann Arbor VAMC.pdf

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Attached to
V212--Non-Emergent Patient Travel Service Ann Arbor VA Medical Center
Solicitation number
36C25024R0180
Issued by

About this file

This document is a Surveillance Checklist for a non-emergent patient transportation contract at the LTC Charles S. Kettles VA Medical Center in Ann Arbor, Michigan. The checklist outlines the performance objectives and standards for the contractor providing wheelchair/ambulatory transportation services. Key requirements include ensuring passengers arrive 15-30 minutes prior to their appointment (95% compliance), picking up passengers within 30 minutes of a call (97% compliance), submitting injury reports within 24 hours (97% compliance), and maintaining a compliant fleet of vehicles (95% compliance). The performance standards and methods of surveillance are specified for each requirement. This checklist supports the related federal contract opportunity for a five-year IDIQ contract to provide non-emergent patient transportation services to the VA medical center and its clinics, with a NAICS code of 485991 and a size standard of $19 million.

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Text version

Surveillance Checklist

LTC Charles S. Kettles VAMC

Contract: Wheelchair/Ambulatory Non-emergent Transportation

Date/Time of Inspection:

Government POC Primary:

Government POC Alternate:

Organization:

LTC Charles S. Kettles VAMC

Location: 2215 Fuller RD, Ann Arbor, MI 48105

SS Performance Objective -Task PWS Para Standard Performance

Threshold Method of

Surveillance Met Not Met Remarks

SS 1

Provide on- time transportation service to appointments Section

XII

Shall ensure all passengers arrive at their designated appointment location 15 to 30 minutes prior to the appointment time.

95% Compliance

100% Surveillanc e of each patient pick-up.

Threshold Method of

Surveillance Met Not Met Remarks

SS 2

Provide on- time transportation service – return trips

Section X

Passenger picked up within 30 minutes of call from the

VTS/AOD.

97% Customer Feedback

SS 3

Incident Reporting

Section XIV.c

The Contractor shall submit all injury reports within 24 hours of incident to the VTS/COR and AOD for inclusion into the passenger’s administrative chart.

97% Compliance

Random Monitoring

SS4

Invoice Reports

VII

The Contractor shall submit all injury reports within 24 hours of incident to the VTS/COR and AOD for inclusion into the passenger’s administrative chart.

95% Compliance

100%

Surveillanc e

SS5

Vehicle Requirements accomplish all services under this contract.

Section

VII

Contractor to maintain fleet of vehicles in accordance with paragraph VII of

95% Compliance

Periodic Inspection

Threshold Method of

Surveillance Met Not Met Remarks the PWS to include providing reports upon request of the COR or CO.

SS6

Drivers shall complete training requirements outlined in this PWS V and

VI

Contractor to ensure drivers meet diver requirements of section V and training standards in section VI

95% Periodic

Inspection

File details come from the government source that posted it. Updated .