Supplier Q and A Responses

Revised 02/11/11 SPD-SPR004

Supplier Q & A Responses

RFX Number: DPH0000227 RFX Title: Incentive Cards

(MasterCard/Visa) Requesting State Entity: Georgia Department of Public Health

Date: August 23, 2023

Issuing Officer: Arnaz Fanning RFX Initially Posted to Internet:

eMail Address:

Arnaz.fanning@dph.ga.gov

Telephone: N/A

The purpose of this document is to provide answers to supplier questions.

Please see Questions and Answers included herein.

Note: This document is intended for informational purposes only. Any changes to the RFX must occur through a published addendum (or through publication of a new version of the RFX in Team Georgia Marketplace™). If multiple Q & A documents are posted, the most recent Q & A shall govern in the event of a conflict.

QUESTIONS AND ANSWERS

# Questions Referenced RFX Section

Answers

1. 1

What is the anticipated annual disbursement amount for this program (in dollars)?

Attachment A, Section 1.1

Pursuant to Paragraph 3, Section C.

Description of Goods and Services of Attachment 1 State Contract Terms and Conditions, “No Minimums Guaranteed.

The Contract does not guarantee any minimum level of purchases.”

The annual disbursement amount will be based on entity needs.

2. 2

Will disbursement dollar amounts be uniform across the 4,000 cards?

Attachment A, Section 1.1

Yes, $25.00 per Card

3. 3

Can the State Entity please confirm that they will require ATM withdrawals to be restricted?

Attachment B, Incentive Card Requirements, Section 11

Cards must not have the ability for cash access or withdrawals.

4. 4

Are any other card restrictions being requested?

General, but relating to:

Attachment B, Incentive Card Requirements, Section 11

Cards must have a minimum of three (3) year expiration date from the time of card activation.

Cards must not be reloadable.

RFX Section

Answers

5. Is it anticipated that the number of cards and annual disbursement amount will remain the same each year?

As in, does the State Entity expect that 4,000 cards will be loaded with funds and distributed to participants in year one of the contract and each year after (up to four additional years)?

Attachment A, Section 1.1

Pursuant to Paragraph 3, Section C.

Description of Goods and Services of Attachment 1 State Contract Terms and Conditions, “No Minimums Guaranteed.

The Contract does not guarantee any minimum level of purchases.”

The number of cards and annual disbursement amounts will be based on entity needs.

6. What is the anticipated launch date (when cards should be available to participants for use) for the program?

Attachment A, Section 1.4

The initial term of the contract(s) is for one (1) calendar year(s) from the execution date of the contract(s). The supplier is expected to launch upon successful contract award.

7. Will cards be mailed to participants or distributed to participants by staff of the State Entity?

Attachment A, Section 1.1

Cards will be shipped to the Department and distributed to participants by Department staff.

8. Is it anticipated that cards be personalized with the participant's name or will cards need to be generic ("preferred cardholder" where a name would be)?

N/A - question does not correspond to a specific document and its sections

No, cards will not be personalized with the participant’s name. We are requesting generic cards.

9. Is it required that the card be branded in a customized manner for the State Entity or is the payment partner’s generic branding (with Mastercard logo) acceptable?

Event Details, Pg. 9, Line 2 (One-Time Customization for Card Set-Up Logo/Artwork)

We are requesting that the cards display the payment partner’s generic branding.

Cards shall not be branded in a customized manner for our State Entity.

10. RPG's card stock has a 2-year expiration from manufacturing but not a 3-year based on activation.

Is there any flexibility on this?

Attachment B:

Mandatory Questions

No, cards must have at least a 3-year expiration date from time of activation.

11. RPG has proxy number identifiers that tie to a specific card. However, due to compliance, we cannot provide whole Visa card numbers on products.

Is that acceptable? We can do customer service on products with that Proxy ID.

Attachment B:

Mandatory Questions

Yes, this is acceptable.

RFX Section

Answers

12. RPG is a prepaid organization. We could ship you a product that is not live to your facilities, but RPG cannot load the funds onto the cards until payment clears.

Once funds do clear, we can load funds onto the product, so they are available once your end users activate them.

Attachment B:

Mandatory Questions

The State Entity is willing to accept a product that is not live upon the supplier’s receipt of purchase order but will not initiate payment until the cards are received by the Department. The Department expects that cards will be loaded within 24 hours of payment.

13. Would the State consider a virtual card option? We can facilitate a virtual card option in addition to a physical incentive card option.

N/A No, a virtual card option is not a viable option.

14. How many incentive cards does the State intend to order/utilize for this program?

N/A Pursuant to Paragraph 3, Section C.

Description of Goods and Services of Attachment 1 State Contract Terms and Conditions, “No Minimums Guaranteed.

The Contract does not guarantee any minimum level of purchases.”

The number of cards ordered will be based on entity needs.

15. How much is the State intending to spend in total load volume for incentive cards?

N/A Pursuant to Paragraph 3, Section C.

Description of Goods and Services of Attachment 1 State Contract Terms and Conditions, “No Minimums Guaranteed.

The Contract does not guarantee any minimum level of purchases.”

The spend in total load volume will be based on entity needs.

16. Can the Department of Public Health please remove this requirement as it could require approval?

Attachment B #17

The Department will not remove this requirement.

17. Does the Department of Public Health have the ability to fund a virtual account for payment?

Attachment B #20

No, DPH’s forms of payment shall be a check or ACH referencing an invoice received.

18. In which row should a Vendor list the shipping options and the associated costs?

The Issuance Fee Cost should be inclusive of any associated fees or supplemental costs.