Statement of Work (SOW).pdf
PDF 165 KB Posted
- Attached to
- NetSuite_SuiteSuccess Financials Standard
- Solicitation number
- BPM057927
- Issued by
- Maryland
About this file
This Statement of Work outlines implementation services for the Maryland Department of Labor to deploy NetSuite SuiteSuccess Financials Standard cloud service. The project encompasses comprehensive configuration and setup across multiple functional areas including financial management, item management, procure-to-pay, and order-to-cash processes. Services include project management with an initial kick-off webinar, weekly status reports, and a completed cutover checklist. The implementation scope covers general configuration with up to one personalization session per process area lasting two hours, data migration limited to two import iterations with up to 5,000 list data records, and setup of preconfigured dashboards, roles, and forms. Specific financial management configuration includes OneWorld setup for the United States with one subsidiary, up to fifty department, class, and location segments, chart of accounts, twelve-month accounting periods, budgets, bank reconciliation, check printing, fixed allocations, and fiscal close capabilities. Item management includes configuration of inventory, non-inventory, service, and other charge item types with FIFO, LIFO, and average costing methods.
Additional services encompass procure-to-pay setup with vendor and employee masters, purchase orders with single-level approval workflows, vendor payments using standard file formats including ACH and CPA-005, and order-to-cash configuration with customer masters, sales orders, fulfillments, and invoicing. The Statement of Work includes up to ten hours of analytics consulting and fifteen hours of technical consulting, process area walkthroughs with two hours per area for initial demonstrations and two additional hours for second walkthroughs, and User Acceptance Testing support including UAT planning, plan creation, and up to ten hours of issue resolution. Post-launch services include seventeen hours of go-live support within thirty consecutive business days and a project transition call. No specific pricing, contract term, response dates, or award information is provided in this document.
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Other files
| File | Type | Posted |
|---|---|---|
| NetSuite COTS2012PORFPTemplate (FINAL).docx | DOCX document |
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Statement of Work
Customer Name: Maryland Department of Labor
Address: 100 S. Charles St, Tower 1, Baltimore, MD 21201
1. Description of Services
SuiteSuccess financials Standard in your NetSuite instance:
A. Project Management:
1. Conduct one (1) kick-off webinar session to review:
a. Project goals and objectives.
b. Joint team roles and responsibilities.
c. Project scope.
d. Project management approach.
e. Implementation methodology.
f. Project timeline considerations.
g. Next steps.
2. Create and update the project plan as required during the performance of Professional Services.
3. Provide status reports at a mutually agreed interval, but no more than once a week.
4. Provide completed cutover checklist.
B. General Configuration and Setup:
1. Coordinate installation of purchased product bundles.
2. Provide You with Oracle NetSuite standard practice documentation.
3. Conduct up to one (1) personalization session, for up to two (2) hours per process area set out below.
4. Perform configuration based on mutually agreed design from the personalization sessions.
5. Set up preconfigured dashboards and standard reports without modification.
6. Configure up to one (1) User Interface (“UI”) form for each NetSuite instance record type.
7. Set up up to one (1) printed form for each printed NetSuite instance record type.
8. Set up preconfigured roles based on Oracle NetSuite standard practices.
C. Data Migration:
1. Perform data migration, limited to two (2) import iterations:
a. List data and open transactions - up to five thousand (5,000).
i. Opening account balances - up to one (1) consolidated opening balance.
ii. Historical trial balance - up to one (1) year consolidated by quarter.
D. Set up and configure the following within the Financial Management (Record to Report) process area based on
Oracle NetSuite standard practices:
1. Configure OneWorld for up to one (1) country:
a. United states of America.
2. Configure up to one (1) subsidiary.
3. Set up up to one (1) country sales tax nexus(es).
4. Department segments – up to fifty (50).
5. Class segments – up to fifty (50).
6. Location segments – up to fifty (50).
7. Chart of Accounts (“COA”) (single COAs).
8. Accounting periods – based on twelve (12)-month calendar.
9. Journal entries – standard, recurring, reversing, import and automated.
10. Budget – up to one (1) segmented by department and subsidiary.
11. Bank account reconciliation, transfers and deposits.
12. Print and issue checks.
13. Financial reports.
14. Multiple currencies & exchange rates.
15. Corporate credit card transactions.
16. Fiscal close.
17. Fixed Allocations – up to three (3) templates.
E. Set up and configure the following within the Item Management (Design to Build) process area based on
Oracle NetSuite standard practices:
1. Item master – items from the following item types: Inventory, Non-Inventory, Service, Other Charge, Item
Groups, and Discount/Markup.
2. Tax settings.
3. Item pricing (Pricing Levels, Pricing Groups, and Quantity-Based).
4. Item costing (First-In-First-Out (“FIFO”), Last-In-First-Out (“LIFO”), and Average).
5. Item transactions (Item Receipts & Fulfillments, Inventory Transfers, Transfer Orders, and Inventory
Adjustments).
F. Set up and configure the following within the Procure to Pay/Return to Debit process area based on Oracle
NetSuite standard practices:
1. Vendor master.
2. Employee master.
3. Purchase requests.
4. Purchase orders.
5. Single level purchase order approval workflow.
6. Purchase order item receipts.
7. Vendor bills.
8. Vendor credits and refunds.
9. Vendor electronic payments for single currency using any of the following standard file formats for the countries set out below:
a. United States/Canada: ACH CCD/PPD (NACHA), ACH – CTX (Free Text) (NACHA), CPA-005
(Royal Bank of Canada) or PNC ActivePay (PNC Bank).
10. Expense reports.
11. Vendor bill payments (manual, ACH).
G. Set up and configure the following within the Order to Cash/Return to Credit process area based on Oracle
NetSuite standard practices:
1. Customer/contact master.
2. Sales orders.
3. Customer return authorizations.
4. Customer return item receipts.
5. Customer credit memos.
6. Sales order item fulfillments (standard).
7. Customer invoices.
8. Partner master.
9. Customer payments manual.
H. Provide the assistance with following:
1. Up to ten (10) hours for analytics consulting.
2. Up to fifteen (15) hours for technical consulting.
I. Provide process area walkthroughs for each process area in scope as follows:
1. Lead the first process area walkthrough for up to two (2) hours per process area to demonstrate process-by-process use cases.
2. Provide up to two (2) hours of assistance per process area for a second process walkthrough.
J. User Acceptance Testing (“UAT”):
1. Assist with up to one (1) UAT planning session for up to one (1) hour.
2. Create UAT plan.
3. Provide You with standard UAT test plan templates and sample test scenarios.
4. Provide up to ten (10) hours, which must be utilized by You within a period of ten (10) consecutive business days, to assist You with UAT issue resolution.
K. Post Go-Live Support:
1. Provide up to seventeen (17) hours of post go-live support, which must be utilized by You within a period of thirty (30) consecutive business days and must be used within the Professional Services Term. Post go-live support may include the following:
a. Troubleshooting and addressing production issues.
b. Instruction on the NetSuite Support Services process.
c. Identification of further optimization requirements.
d. End user assistance.
L. Host a project transition call to review outstanding issues and facilitate transition from Professional Services to
NetSuite Support Services.
File details come from the government source that posted it. Updated .