Statement of Work - Nurse Call System .docx
DOCX document 18 KB Posted
- Solicitation number
- 36C25926Q0672
About this file
This is a Statement of Work for maintenance and support services of a Rauland-Borg Responder 5 Nurse Call system at Sheridan VA Medical Center in Wyoming. The Contractor shall provide all necessary software, labor, personnel, and equipment to maintain the system, including monitoring, troubleshooting, and implementation of software updates, patches, fixes, and security updates as identified by either the Contractor or the VAMC. The Contractor must provide one copy of each new software release from the manufacturer, which shall include generally available error corrections, modifications, maintenance patches, enhancements, and revised user documentation. All software implementation, on-site service technician support, and staff training must be completed by a Clinical Application Specialist during upgrades or after major updates, and the Contractor shall provide 20 annual support hours available at the VAMC's discretion.
The related presolicitation notice indicates the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 19 intends to award a sole source Firm-Fixed-Price purchase order to Beacon Communications, LLC for these Rauland-Borg Nurse Call System software updates. Market research and an OEM confirmation letter dated May 7, 2026, confirm Beacon Communications is the only qualified source. The notice is not a competitive solicitation but allows other firms to submit written evidence of capability by August 6, 10:00 AM Mountain Time to aaron.thurber@va.gov. Contractors must be registered in the System for Award Management (SAM) at the time of response. A Justification and Approval will be executed and posted for the contract.
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| File | Type | Posted |
|---|---|---|
| 36C25926Q0672.docx | DOCX document |
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Text version
Statement of Work Nurse Call System
Introduction: The Contractor shall provide all software, labor, personnel, equipment, and any other services or equipment necessary to maintain the Rauland-Borg Responder 5 Nurse Call system located at the Sheridan VA Medical Center (VAMC), 1898 Fort Road Sheridan, Wyoming 82801.
Maintenance and New Releases: The Contractor shall monitor, troubleshoot, and provide any necessary software updates to resolve any system problems identified by the Contractor or VAMC, including but not limited to software patches, fixes, and security updates. During any period of contract performance, the Contractor shall provide one copy of any new release of the Responder 5 Software as released from the manufacturer, which shall include generally available error corrections, modifications, maintenance patch releases, enhancements, and the revised user documentation, if applicable. Stand-alone error corrections that are not part of a new release will not be independently supported but shall be incorporated into the next release of the Responder 5 Software. The Contractor shall provide all software implementation and on-site service technicians and staff training completed by a Clinical Application Specialist at the time of any upgrade or after major updates. Additionally, the Contractor shall provide 20 support hours annually to be used at the discretion of the VAMC.
Continued Support: The Contractor shall continue to support the immediately preceding release of the Responder 5 Software for a period of one year following the discontinuance of such software or the date on which the new release becomes generally available.
Schedule: All work shall be coordinated with the designated VAMC point of contact.
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