Statement of Work-Monaco Windows 11 Tech Upgrade and PMI.pdf

Statement of Work

Monaco D-21 Microsoft Windows-11 Technology Upgrade Emergency Communication Center

General Information:

Monaco Enterprises to conduct a Microsoft Windows-11 Technology upgrade of hardware, software and computer components be in compliance with United States Air Force requirements and standards. In addition, to complete a preventive maintenance inspection (PMI) of the hardware, software and components as part of the Microsoft Windows-11 Operating System upgrade. We request a one-time Preventive Maintenance Inspection of the Monaco D-21 system of the hardware, software and components for the Monaco D-21 system after the installation of these upgrades. The PMI should ensure the installed hardware, software and components are operationally compatible with fire alarm reporting/receiving system in the fire department Emergency Communication Center (ECC) primary and alternate locations. This service is part of the initial Monaco quote for requested services will be a complete inspection of operational hardware components, clean and verify operation of internal and exterior components, update software to current applicable version, perform anti-virus updates and ensure accurate fire alarm reporting. This is a standalone proprietary system which does not have access to any communication networks. It is a closed network system which provides fire alarm notification to the ECCs.

1. GENERAL: This is a non-personnel services contract to provide a Microsoft Windows-11 Technological Upgrade of the Monaco D-21 system by installing hardware, software and components in accordance with United States Air Force requirements. In addition, a preventive maintenance inspection of the Monaco D-21 System will also be included. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the Microsoft Windows-11 operating system upgrade and preventive maintenance inspections of the primary and redundance Monaco D-21 System, as defined in this Statement of Work (SOW) The contractor shall perform to the standards in this contract.

1.2 Background: The current Monaco D-21 System underwent a technical refresh of hardware and software components in 2021. The current Windows operating system will not be supported by Monaco Enterprises in October 2025 and the US Air Force (USAF). There have not been any Windows operating system upgrades since 2021 and the last preventive maintenance inspection was conducted in January 2025. There are primary and a redundant system located in building 3323 (primary), building 517 (redundant) and additional Monaco components and data switches in building 3321.

1.3 Objectives: Conduct Windows-11 Operating System upgrades and preventive maintenance of the Monaco D-21 System which includes the primary, redundant and associated system data components, hardware, and software.

Provide written results and a plan for replacement of components if needed. Provide electronic schematic drawings and quotes for replacement parts.

1.4 Scope: The contractor shall provide a proposal and pricing based on providing Monaco standard equipment as defined by the Scope of Work and equipment list contained herein and in accordance with our Monaco Enterprises Standard Terms and Conditions. The Monaco systems proposed must meet current Monaco D-21 system compatibility and fire alarm reporting and interpretation at Goodfellow AFB. Monaco will be required to provide the following:

Will provide completed reports after completion of trip.

Security Forces Bldg 3323

Provide and install one (1) repair by replace server CPU (S1); includes:

- One (1) rack mount CPU, keyboard & mouse -- Configure the CPU with Base’s current D-21 database

-- Configure with D-21 V2 software upgrade

-- Existing software licenses will be transferred to the new CPU

- Existing CPU will be decommissioned from the Monaco system

Provide and install two (2) repair by replace client CPU (C1 & C2); each client includes:

- One (1) rack mount CPU, keyboard & mouse -- Configure with D-21 V2 software upgrade

-- Existing software licenses will be transferred to the new CPU

-- Existing CPU will be decommissioned from the Monaco system

- Two (2) replacement widescreen monitors with one (1) dual KVM extender for new CPU compatibility

- Provide and install one (1) desktop UPS short term back up power

Provide and install one (1) repair by replace MMS Domain Controller CPU (H1); includes:

- One (1) rack MMS server CPU -- Existing software licenses will be transferred to the new CPU -- Configure with D-21 EM V2 software upgrade -- Existing CPU will be decommissioned from the Monaco system

Provide and install one (1) repair by replace video server (VID S1); includes:

- One (1) rack mount CPU, keyboard and mouse -- Existing software licenses will be transferred to the new CPU

Provide and install one (1) video client (VID C1); includes:

- One (1) rack CPU, keyboard and mouse -- Existing software licenses will be transferred to the new CPU -- Existing CPU will be decommissioned from the Monaco system

- Provide and install one (1) 55” replacement monitor with one (1) single KVM extender for compatibility with the new CPU

- Provide and install one (1) replacement widescreen monitor with one (1) single KVM extender for compatibility with the new CPU

- Provide and install one (1) replacement desktop UPS short term back-up power

Provide and install one (1) replacement KVM rack tray for compatibility with the new CPU’s in the existing rack

Provide and install one (1) replacement KVM drawer for compatibility with the new CPU’s in the existing rack

Provide and install replacement UPS and UPS battery packs in the existing rack

Fire Station Bldg 3321

Provide and install one (1) video client CPU (VID C2)

- One (1) tower CPU, keyboard and mouse -- Existing software licenses will be transferred to the new CPU

- Provide and install one (1) replacement widescreen for compatibility with the new CPU

- Provide and install one (1) replacement desktop UPS short term back-up power

Provide and install one (1) replacement view generator CPU (V1); incudes:

- One (1) replacement VG CPU -- Configure with D-21 V2 software upgrade

-- Existing software licenses will be transferred to the new CPU

-- Existing CPU will be decommissioned from the Monaco system

- One (1) replacement widescreen monitor for compatibility with the new CPU

- Upgrade the view generator with RDC III upgrade with one 55” replacement monitor with single KVM extender

Provide and install replacement UPS and UPS battery packs in the Conference Room existing rack

Alternate Dispatch Bldg 517

Provide and install one (1) repair by replace server CPU (S2); includes:

- One (1) desktop CPU, keyboard & mouse -- Configure the CPU with Base’s current D-21 database

-- Configure with D-21 V2 software upgrade

-- Existing software licenses will be transferred to the new CPU

-- Existing CPU will be decommissioned from the Monaco system

- Two (2) replacement widescreen monitors for compatibility with the new CPU

- One (1) replacement desktop UPS short term back-up power

Perform complete back-up of the system database and reports

Verify network connectivity at all installation facilities

Validate the system performance after installation

Provide up to 4 hours of D-21 operator training after system initialization while the installation technician is on-site

PMI Service The following items will be performed by trained Monaco personnel on Monaco provided D-21 equipment as part of this proposal approximately 6 months after the Technology Upgrade services

Will provide completed reports after completion of trip

Provide any recommendations for upgrades/changes to the D-21 System Clean and verify operation of the internal and exterior components of the D-21 PCs

- Ensure all cards are seated and operating properly

- Check operational status of internal fans

- Clean filters as applicable

- Check and re-seat cables and connectors as necessary

- Defragment the hard drive and clean the hard drive carrier

Perform printer service to include the following:

- Check ink/toner level if supported in the existing model

- Ensure correct drivers are installed on each D-21/EM desktop computer

- Print test page from each D-21/EM desktop computer

Update the D-21 software to the most current site applicable version as determined by Monaco Enterprises, Inc.

- Perform Antivirus Definition updates

- Update RMF Ready Software settings to meet new STIG’s -- Requires existing RMF Ready software -- RMF Ready software updates can only be provided on Windows 10 or higher CPU’s -- If there are any STIGs that are not met, Monaco will assist in justification of the requirements.

- Update D-21 MAP software/layers if applicable

Create a complete database backup, archive database (if determined to be necessary by on-site technician) to improve system performance, and provide backup to the Base on removable media

Clean and visually inspect all D-21 monitors, adjusting any settings as necessary; tighten cables/connectors and label if necessary

Conduct extended system-wide poll from each RFM (primary and alternates), test the system’s performance and assist in the correction of any deficiencies in the database

Check rack mounted UPS systems:

- If digital readout exists, note current load and battery charge percentages; perform either a self-test if applicable to the UPS model or a 15-minute load test and record results

- If no digital readout exists, perform a 15-minute load test and record results

For all UPS systems, verify that only Fire Reporting systems are connected and report any issues to the representative of the AHJ

Verify network connectivity between all D-21 network computers and devices

Verify and test Monaco support connection to allow for continued 24-hour support from the Monaco D-21 help desk

Ensure redundant D-21 database is synchronized with the primary D-21 database

Perform redundant server takeover test

Update media files if new files are available Check condition of all D-21 rack equipment if installed, ensure all connections are secure and all computers and units are operating as intended; note off-normal units on customer report

Provide a copy of the D-21 software installation disk for archive purposes

Provide electronic copies of new D-21 manuals if available

Visually inspect and functionally test Tone Panels, GPIOs, Network Video Monitoring, Mobile Base Stations, and Remote Station Alerting equipment (if installed); clean equipment if accessible at ground level

Clean the RFM(s), verify redundant RFM operation if in service

Visually inspect the antenna network from ground level and measure and record forward and reflected power on each RFM-X, RFM-7000, and each RFM Repeater (accessibility must be provided by the site)

Update the RFM firmware to the most current site applicable version if necessary

For Radio network connected mobiles, perform a drive test in at least one Mobile Client equipped vehicle to verify mobile connectivity to each Mobile Base Station

Inspect Monaco provided DVR equipment (if installed) and ensure lines are recording normally

Inspect Monaco network video monitoring (NVM) systems and provide status reports for any non-functioning cameras (if installed)

Update D-21 Hazmat and Technical manuals, if available

Update the D-21 Map, if updates to the existing ESRI map files are provided within 30 days of PO/Contract award

Validate the system performance after installation

Provide up to 4 hours of D-21 operator training after system initialization while the installation technician is on-site

At the conclusion of the project Monaco will provide its standard forms, system drawings, and documentation to detail the work that has been completed

1.5 Period of Performance:

Monaco Enterprise is required to perform the installation of all hardware, software and components for the Windows-11 Technology Upgrade within six months of award of the contract. Six-months after the installation of the hardware, software and components for the Microsoft Windows-11 Operating System Technology Upgrade, Monaco Enterprise will conduct the preventive maintenance inspection on the Monaco D-21 system.

1.6 General Information

1.6.1 Recognized Holidays: The fire department is a 24-hour/day, seven day/week operation and is available for allowing work to be conducted. If desired, the contractor may perform work on federal holidays. Request minimum two-week prior notification from the contractor be provided if they plan on working on federal holidays.

New Year’s Day Labor Day, Martin Luther King Jr.’s Birthday, Columbus Day, President’s Day, Veteran’s Day, Memorial Day, Thanksgiving Day, Independence Day, and Christmas Day.

1.6.2 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0700-1700 hours Monday thru Friday. The contractor except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this SOW when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.3 Place of Performance: The work to be performed under this contract will be performed at Goodfellow Air Force Base, Texas at the primary Emergency Communication Center, building 3323 and the Alternate Emergency Communication Center, building 517 and fire department building 3321.