Statement of Work Mission support Workforce Modeling.pdf

PERFORMANCE WORK STATEMENT

NAVAL FACILITIES ENGINEERING SYSTEMS COMMAND

MISSION SUPPORT WORKFORCE MODELING

I. Background NAVFAC is one of the Navy’s five Systems Commands (SYSCOM) alongside Naval Sea Systems (NAVSEA), Naval Air Systems Command (NAVAIR), Naval Supply Systems Command (NAVSUP), and Naval Information Warfare Systems Command (NAVWAR). NAVFAC is the Department of the Navy’s (DoN) engineering SYSCOM, providing facilities and expeditionary expertise to the Navy and Marine Corps. NAVFAC is headquartered in Washington, DC, with thirteen Component Commands, including:

• Two NAVFAC Commands, (1) NAVFAC Atlantic in Norfolk, VA and (2) NAVFAC Pacific in Pearl Harbor, HI

• Nine Facilities Engineering Commands, (1) NAVFAC EURAFCENT in Naples, Italy, (2) NAVFAC Mid- Atlantic in Norfolk, VA, (3) NAVFAC Southeast in Jacksonville, FL, (4) NAVFAC Washington in Washington, DC, (5) NAVFAC Northwest in Silverdale, WA, (6) NAVFAC Southwest in San Diego, CA,

(7) NAVFAC Far East in Yokosuka, Japan, (8) NAVFAC Hawaii in Pearl Harbor, HI, and (9) NAVFAC Marianas in Piti, Guam

• Two Officers in Charge of Construction (OICC), OICC Marine Corps Marianas in Yigo, Guam and OICC China Lake in Ridgecrest, CA

NAVFAC also has specialty centers in Port Hueneme, CA and Portsmouth, VA. NAVFAC has a workforce of ~22,000 sailors and civilians, with contractor support supplementing the organic Government workforce.

The NAVFAC workforce provides 10 core mission capabilities to the DoN, including:

• Design & Construction. Improve the speed, cost control, and quality of MILCON project delivery.

• Maintenance & Facility Operations. Deliver reliable and resilient infrastructure based on Fleet and

Marine Corps priorities with focus on Task Critical Assets (TCAs).

• Real Estate Acquisition & Management. Increase operational capability while reducing Navy total ownership costs.

• Ocean Facilities & Equipment Engineering. Assure continued Fleet dominance at-sea and ashore through innovation and engineering.

• Cybersecurity: Facility-Related Control Systems. Support Fleet operational readiness by securing all

Facility-Related Control Systems (FRCS) of defense critical infrastructure.

• Environmental Compliance. Comply with National Environmental Policy Act (NEPA) and environmental site regulations.

• Environmental Conservation. Assess the overall health, status and effectiveness of shore conservation for natural and cultural resources.

• Weight Handling Ashore Procurement & Inspection. Lead the Navy’s shore activity weight handling program by establishing policy and providing engineering, acquisition, technical support, training and oversight for compliance to maintain readiness.

• Non-Tactical Vehicles & Equipment Maintenance and Operations. Provide the Navy with transportation services that meet Fleet and shore readiness requirements.

• Expeditionary Engineering & Logistics. Exercise Expeditionary, Table of Allowance (TOA), and Contingency Engineering responsibilities to enable Naval and Joint Warfighter readiness.

The NAVFAC workforce also provides mission support functions that are required for NAVFAC to execute its ten core mission capabilities.

Although NAVFAC budgeting for mission support functions is managed centrally, mission support execution is decentralized, and there is room for improvement in centralized mission support budget processes. NAVFAC HQ budgets for enterprise mission support through the Special Interest Code (SIC) LA, which includes financial, inspector general, business, public affairs, front office, contracting, legal, safety, information technology, and operations functions. After determining an enterprise budget for these functions, NAVFAC allocates resources to Component Commands for mission support execution. Component Commands, however, have the discretion to adjust resourcing for mission support during the year of execution based on local needs and conditions. To close gaps within mission support budgeting and workforce planning, NAVFAC is interested in developing a mission support workforce model.

II. Objectives This Performance Work Statement (PWS) describes NAVFAC’s requirements for contractor support for a mission support workforce modeling effort. This PWS includes an eight-month period of performance during which the contractor will provide mission support workforce modeling services. NAVFAC’s objectives for mission support workforce modeling are to:

• Develop a statistically valid model that predicts mission-support workforce requirements to support NAVFAC HQ budgeting for SIC LA

• Field a reliable mission support workforce model to Component Commands to assist in year-of-execution resourcing decisions

• Deliver an initial win for enterprise NAVFAC workforce planning, increase collaboration between Component Commands and NAVFAC HQ on workforce planning, and generate support for broader workforce readiness initiatives

III. Period of Performance This PWS provides for an eight-month period of performance, which will begin on the date of award of this contract.

IV. Scope The contractor will provide neutral, objective, third-party perspectives on NAVFAC mission support and will support NAVFAC mission support workforce planning to help NAVFAC achieve the objectives described above.

Achieving these objectives will require the contractor to provide support across eight areas:

• Work planning and milestone tracking

• Data collection and data cleansing

• Data analytics and data visualization

• Organizational benchmarking

• Cost / benefit analysis

• Organizational / operational risk assessment

• Presentation development

• Small group facilitation

As part of supporting the mission support workforce planning activities included in this PWS, the contractor will also provide project management support, including support for collaboration with internal and external stakeholders. Collectively, support for project management and the eight areas described above will help NAVFAC achieve the objectives described in Section II.

V. Tasks The contractor will support NAVFAC mission support workforce planning. The contractor’s workforce planning support will result in a user-friendly workforce model tool that estimates mission support resourcing needs based on a known volume of core mission work and other relevant factors. The contractor will structure the work into the following four phases: (1) Planning & Discovery, (2) Activity Analysis, (3) Workforce Modeling, and (4) Model Fielding. Detailed requirements for each of these phases, including their intended focus areas and outputs, are provided below.

A. Phase 1: Planning & Discovery Prior to engaging on the detailed mission support workforce planning effort, the contractor will align with the NAVFAC project team and with NAVFAC leadership, as necessary, on key aspects of the contractor’s mission support workforce planning approach. In particular, the contractor will (1) facilitate a kickoff session to discuss objectives, timelines, methodology, and other aspects of project delivery, (2) develop a project plan covering the full mission support workforce planning period of performance, and (3) share initial data and stakeholder engagement needs with the NAVFAC project team. The contractor will provide support for all activities, and complete the deliverables, described below.

o Activities Prepare materials for a kick-off with the NAVFAC project team and facilitate a kick-off meeting with the NAVFAC project team Build an initial project plan for NAVFAC mission support workforce planning and vet with the

NAVFAC project team Revise, as necessary, the initial project plan based on NAVFAC feedback Create an initial data request and submit to the NAVFAC project team Create an initial interview target list and submit to the NAVFAC project team o Deliverables Kick-off Materials Final Project Plan

B. Phase 2: Activity Analysis After aligning with the NAVFAC project team and with NAVFAC leadership on mission support workforce planning approach, the contractor will create a detailed baseline of NAVFAC mission support functions through data analysis and stakeholder engagement. In particular, the contractor will (1) facilitate interviews and focus groups across the NAVFAC enterprise to understand mission support service delivery, (2) collect and analyze organizational data on NAVFAC mission support, including any existing mission and mission support workforce models and (3) evaluate activity-based level of effort across mission support functions. The contractor will provide support for all activities, and complete the deliverables, described below.

o Activities Conduct interviews with NAVFAC subject matter experts and evaluate mission support service delivery Collect and evaluate NAVFAC organizational data (e.g., organizational charts, position descriptions) Collect and evaluate existing NAVFAC workforce models for core mission workload and mission support functions Align with NAVFAC project leadership on the functions that will be included within the mission support portfolio Collaborate with NAVFAC subject matter experts to build a hierarchical inventory of all functions and activities across NAVFAC mission support functions Vet and validate mission support function workload drivers with NAVFAC project leadership Work with NAVFAC managers to estimate the level of effort that civilian, military, and contractor personnel devoted to each function and activity Conduct IPR with NAVFAC project leadership on activity-based data o Deliverables Mission Support Function Baseline Assessment

C. Phase 3: Workforce Modeling After building a detailed baseline of NAVFAC mission support service delivery through data analysis and stakeholder engagement, the contractor will develop a rigorous workforce model that estimates mission support workforce requirements based on a known or projected volume of core mission workload and any other relevant factors (e.g., location of work). In particular, the contractor will (1) define workload drivers for mission support functions and evaluate historical workload and workforce data, (2) benchmark NAVFAC organizational data against analogous organizations within the DoD and the commercial sector, and (3) quantify the relationship between workload drivers and mission support workforce requirements. The contractor will provide support for all activities, and complete the deliverables, described below.

o Activities Collaborate with NAVFAC subject matter experts to outline an initial list of potential workload drivers for mission support functions Vet and validate mission support function workload drivers with NAVFAC project leadership, as needed Collect any supplementary NAVFAC historical data on workload drivers (e.g., volume/frequency, outcome metrics) Collect benchmark data from analogous organizations within the DoD and the commercial sector Determine the relationship between mission support workload drivers and mission support workforce requirements o Deliverables

Mission Support Statistical Analysis

D. Phase 4: Model Fielding After developing the mathematics that underly a mission support workforce model, the contractor will support NAVFAC in fielding the workforce model, both within headquarters and, to the extent desired by Component Command leadership, across Component Commands. In particular, the contractor will (1) build a user-friendly interface for a workforce model tool, (2) articulate standard operating procedures for using the mission support workforce model in headquarters SIC LA budgeting processes, and (3) train the NAVFAC community to effectively use the mission support workforce model tool. The contractor will provide support for all activities, and complete the deliverables, described below.

o Activities Align with NAVFAC project leadership on a software package for a mission support workforce model

(e.g., Excel, PowerBI) Create workforce model wireframe and vet with NAVFAC project leadership and other stakeholders Build user-friendly mission support workforce model tool Iterate with NAVFAC project leadership and other stakeholders, as needed, to achieve desired mission support workforce model tool functionality Recommend standard operating procedures for using the mission support workforce model in SIC LA budget processes Create mission support workforce model training materials and conduct 3-5 live trainings with

NAVFAC headquarters and interested Component Commands o Deliverables

Mission Support Workforce Model Tool Mission Support Workforce Model Training Materials