Statement of work.pdf

STATEMENT OF WORK

MONACO D-21 V2 WINDOWS 11 TECHNOLOGY UPGRADE

AT

Hurlburt Field AFB

5 August 2024

SECTION 1 – DESCRIPTION OF SERVICES

1. DESCRIPTION OF SERVICES

The Contractor shall provide all consumable materials, specialized tools and qualified labor for purchase, delivery, and installation of the Monaco D-21 V2 Windows 11 Technology Upgrade to the Hurlburt Field AFB Fire Department. Contractor will provide all equipment stated in section 1.2. The Contractor shall comply with this Statement of Work (SOW) and local, state, and federal guidelines as applicable to the work involved.

1.1 SCOPE OF WORK

The 1st Special Operations Civil Engineering Squadron requires the purchase, delivery and installation of the Monaco D-21 V2 Windows 11 Technology Upgrade, including all software to support alerting from the D-21 system. This will also provide drastic speed increases and system updates without the need to disconnect from the database providing continuous system up-time. The government uses an existing Monaco D-21 system, and any additional equipment must be fully compatible with all currently installed equipment.

This upgrade will replace the 'brain' of the emergency management system, but it will not replace the radio transmitters installed in each facility or the receiving antenna for the existing equipment.

The following items will be performed by trained Monaco personnel as part of this requirement:

Fire Station 1 Bldg. 90734

Provide and install one (1) repair by replace CPU (S1) to include;

One (1) WIN 11rack mount CPU, keyboard & mouse Configure the CPU with Base’s current D-21 database Configure with D-21 V2 software upgrade Existing software licenses will be transferred to the new CPU Existing CPU will be decommissioned from the Monaco system

Two (2) Replacement widescreen monitors with one (1) dual KVM extender replacement for new CPU compatibility.

One (1) KVM extender tray replacement for existing rack for new CPU compatibility.

Provide and install one (1) repair by replace CPU (V1) at Fire Station 1to include.

One (1) WIN 11 rack mount CPU

Configure with D-21 V2 Software upgrade Upgrade to RDC III configuration

One (1) desktop short term UPS back up power

One (1) KVM extender tray replacement for existing rack for new CPU

One (1) rack short term UPS back up power with battery pack replacement

Fire Station 2 Bldg. 91350

Provider and install one (1) repair by replace server CPU (S2) at Fire Station 2 bldg. 91350.

One (1) WIN 11 rack mount CPU, keyboard & mouse Configure the CPU with Base’s current D-21 database Configure with D-21 V2 software upgrade

Two (2) Replacement widescreen monitors with one (1) dual KVM extender replacement for new CPU compatibility.

One (1) desktop short term UPS back up power

One (1) KVM extender tray replacement for existing rack for new CPU

Alarm Shop Bldg. 90053

Provide and install one (1) repair by replace CPU (C1) at the Alarm Shop Bldg.

90053

One (1) tower CPU, keyboard & mouse Configure the CPU with Base’s current D-21 database Configure with D-21 V2 software upgrade

One (1) replacement widescreen monitors and one (1) 55” monitor with UPS and one (1) dual KVM extender replacement for new CPU compatibility.

One (1) desktop short term UPS back up power

One (1) KVM extender tray replacement for existing rack for new CPU

General

Verify network connectivity at all installation facilities

Validate the system performance after installation

Provide up to 4 hours of D-21 operator training after system initialization while the installation technician is on-site

Any additional time or scope will be at additional cost, will be billed at Monaco's standard rates, and will require a valid and executed change notice or contract modification before proceeding with the additional time/work

At the conclusion of the project Monaco will provide forms, system drawings, and documentation to detail the work that has been completed

Trip 2 PMI Service

The following items will be performed by trained Monaco personnel on Monaco provided D-21 equipment as part of this proposal 6 months after the Technology Upgrade services, as applicable to the Base:

• Will provide completed reports after completion of trip

• Provide any recommendations for upgrades/changes to the D-21 System

• Clean and verify operation of the internal and exterior components of the D-21 PCs o Ensure all cards are seated and operating properly o Check operational status of internal fans o Clean filters as applicable o Check and re-seat cables and connectors as necessary o Defragment the hard drive and clean the hard drive carrier

• Perform printer service to include the following:

o Check ink/toner level if supported in the existing model o Ensure correct drivers are installed on each D-21/EM desktop computer o Print test page from each D-21/EM desktop computer

• Update the D-21 software to the most current site applicable version as determined by Monaco Enterprises, Inc.

o Perform Antivirus updates

• Requires GOV provided McAfee o Update RMF Ready Software settings to meet new STIG’s

Requires existing RMF Ready software RMF Ready software updates can only be provided on Windows 10 or higher CPU’s If there are any STIGs that are not met, Monaco will assist in justification of the requirements.

o Update D-21 MAP software/layers if applicable

• Create a complete database backup, archive database (if determined to be necessary by on-site technician) to improve system performance, and provide backup to the Base on removable media

• Clean and visually inspect all D-21 monitors, adjusting any settings as necessary;

tighten cables/connectors and label if necessary

• Conduct extended system-wide poll from each RFM (primary and alternates), test the system’s performance and assist in the correction of any deficiencies in the database

• Check rack mounted UPS systems:

o If digital readout exists, note current load and battery charge percentages; perform either a self-test if applicable to the UPS model or a 15-minute load test and record results o If no digital readout exists, perform a 15-minute load test and record results

• For all UPS systems, verify that only Fire Reporting systems are connected and report any issues to the representative of the AHJ

• Verify network connectivity between all D-21 network computers and devices

• Verify and test Monaco support connection to allow for continued 24-hour support from the Monaco D-21 help desk

• Ensure redundant D-21 database is synchronized with the primary D-21 database

• Perform redundant server takeover test

• Update media files if new files are available

• Check condition of all D-21 rack equipment if installed, ensure all connections are secure and all computers and units are operating as intended; note off-normal units on customer report

• Provide a copy of the D-21 software installation disk for archive purposes

• Provide electronic copies of new D-21 manuals if available

• Visually inspect and functionally test Tone Panels, GPIOs, Network Video

Monitoring, Mobile Base Stations, and Remote Station Alerting equipment (if installed); clean equipment if accessible at ground level

• Clean the RFM(s), verify redundant RFM operation if in service

• Visually inspect the antenna network from ground level and measure and record forward and reflected power on each RFM-X, RFM-7000, and each RFM Repeater (accessibility must be provided by the site)

• Update the RFM firmware to the most current site applicable version if necessary

• For Radio network connected mobiles, perform a drive test in at least one Mobile Client equipped vehicle to verify mobile connectivity to each Mobile Base Station

• Inspect Monaco provided DVR equipment (if installed) and ensure lines are recording normally

• Inspect Monaco network video monitoring (NVM) systems and provide status reports for any non-functioning cameras (if installed)

• Update D-21 Hazmat and Technical manuals, if available

• Update the D-21 Map, if updates to the existing ESRI map files are provided within 30 days of PO/Contract award

• Validate the system performance after installation

• Provide up to 2 hours of D-21 operator training after system initialization while the installation technician is on-site

• Any additional time or scope will be at additional cost, will be billed at

Monaco's standard rates, and will require a valid and executed change notice or contract modification before proceeding with the additional time/work.

1.2 MATERIALS and EQUIPMENT

The Hurlburt Field Fire Department requires that the equipment consist of the following:

1. Contractor will coordinate with customer regarding any passes and/or escorts onto the base and into any secure areas, as necessary for this contract.

1.3 ENVIRONMENTAL CONTROLS

The Contractor shall ensure policies and procedures are established that protect the health and safety of employees and the community and minimize/eliminate the risk of environmental pollution.

SECTION 2 - SCHEDULE

2.1. Schedule

The Contractor will be required to provide all materials and equipment outlined in section

1.2 within 90 days. The government will provide access to the Fire Department via escort.

2.2. Holidays

The Contractor is not required to provide services on the following holidays:

January 1 New Years Day 3rd Monday in January Martin Luther King, Jr. Day 3rd Monday in February President’s Day Last Monday in May Memorial Day June 19 Juneteenth Independence Day July 4 Independence Day 1st Monday in September Labor Day 2nd Monday in October Columbus Day November 10 Veterans Day 4th Thursday in November Thanksgiving Day December 25 Christmas

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day post the holiday observance.

SECTION 3 – GOVERNMENT FURNISHED SERVICES

3. Government Furnished Services

The Government shall furnish access to Fire Station 1, Bldg. 90734 and Fire Station 2 Bldg. 91350 CE Alarm Shop Bldg. 90053

Hurlburt Field Responsibilities

Provide site and facility access for Monaco personnel performing installation work and training

• Provide the Monaco Project Manager with a single point of contact for the duration of the contract

• Obtain and provide all necessary approvals, permits, and lease agreements for affected facilities

• Enter D-21 system information into DoD database (eMASS) as needed for the Risk Management Framework process

• Perform any additional security hardening testing beyond a SCAP test report

• Provide 120VAC power via standard outlet / receptacle to within 5 feet of Monaco equipment installation locations as required

• Provide onsite electrician or other legally authorized customer representative to troubleshoot any non-Monaco equipment, as required, during Monaco's onsite installation mobilization

• Base responsible for disposal of decommissioned equipment in accordance with base disposition services policies

• Provide suitable debris/waste container to the Monaco technician for project clean- up and final disposal per standard base waste removal services

• Ensure operators and administrators are available for training on the D-21 during the Monaco site visit

SECTION 4 – GENERAL INFORMATION

4. GENERAL INFORMATION

4.1. Environmental Protection. The Contractor shall comply with all applicable federal, state, and environmental laws and regulations and local safety, and fire requirements, including the applicable Air Force Occupational Safety and Health (AFOSH) Standards. The Contractor shall ensure that the purchase, use, handling, storage, and disposal of all toxic, hazardous and special materials and wastes are in accordance with federal, state and local environmental protection regulations.

4.2. Quality Control. Contractor shall develop and maintain a quality program to ensure maintenance and repair services are performed in accordance with this Statement of Work (SOW), Air Force Technical Order 36-1-191 and local, state, and federal guidelines as applicable. The Contracting Officer (CO) will notify the Contractor of acceptance or required modifications to the plan before the contract start date. An updated copy must be provided to the CO on the contract start date and as changes occur.

The plan shall describe the method(s) for identifying and preventing defects including preventing repetitive problems in the quality of service performed. The Contractor shall maintain a file of all inspection(s), repairs, and corrective actions made by the Contractor.

This documentation shall be made available to the government during the term of the contract and shall become the property of the government at contract completion. It shall also contain the name and duty phone numbers for persons to be contacted.

4.3. Contractor Clean Up. The Contractor shall, at all times, keep his work and work areas free from accumulations of waste material and rubbish. Upon completion of the job, the Contractor shall leave the work and vehicle in a clean, neat, and orderly condition.

4.5. Base Closures. The Contractor is not required to report to work if the base is closed due to weather, exercises, or actual alert unless CO directed emergency support is required.

4.6 Points of Contact:

The POC for this contract will be:

GS-10 Christopher A. Ramsey Assistant Chief of Health & Safety/ AO 850-884-6699 Christopher.ramsey@us.af.mil

Contractor will coordinate with customer regarding any passes and/or escorts onto the base and into any secure areas, as necessary for this contract.

Detect the need for mailto:Christopher.ramsey@us.af.mil