Statement of Work.pdf

STATEMENT OF WORK

20 SFS / Check-in Kiosk

20 SFS/ S5V

SHAW AIR FORCE BASE, SOUTH CAROLINA

16 February 2024

TABLE OF CONTENTS

1.0 Description of Services

2.0 Task Descriptions, Specifications

3.0 Deliverables

4.0 Quality Control

5.0 Passes, Badges and Vehicle Stickers

STATEMENT OF WORK

SECTION I

1.0 Description of Services

1.1 General: The mission of the 20th Security Forces Squadron Visitor Control Center is to control access on and off Shaw Air Force Base. Integrating a Check-in Kiosk is essential to a system of flow to process large groups of personnel in a timely and organized manner to alleviate aggravated sponsors and customers. This will help us distinguish between the multiple types of customers that enter and how we can better assist them.

1.2 Background: Check-in Kiosks are used throughout most walk-in customer-based units to provide organization and structure to a lobby of patrons. This system allows the Visitor Control Center to prioritize large groups of individuals requesting service.

1.3 Business Relations: The Visitor Control Center is the first location most visitors see when interacting with Shaw AFB. The Visitor Control Center must process Community Leaders, Foreign Nationals, Foreign Military, Contractors, and Wing Personnel as sponsors and base access credential holders.

SECTION II

2.0 Task Descriptions, Specifications

2.1 Package Overview

2.1.1 Check-in System:

- This package will give walk-in customers the ability to self-queue by using a touchscreen kiosk and scanning a QR code with their phone to join a virtual queue, allowing customers to see the progress of their ticket from a browser on their mobile device, thus enabling them to receive automatic updates as they wait. This system should be 100% web-based, so customers do not need to download apps or software.

2.1.2 PA Specifications:

Preferred item specifications include software capable of handling a minimum of 30,000 visits annually, offering features such as Mobile Ticketing, Playlist Management, and Voice Announcements, with a minimum capacity of 15,000 yearly appointments. The package should encompass complete hardware provision along with system configuration, ensuring seamless integration. Equipment requirements consist of a 10" Check-in Kiosk with a floor stand, a Printer Kiosk of the same dimensions, an installation package for the 10" Floor Kiosk, an Android-based media player, and a 300' box of Cat5e Cable for connectivity.

2.1.3 Installation:

Contract necessitates comprehensive system training, compatibility with Single Sign-On (SAML), and language support for English and Spanish

2.1.4: Software subscriptions:

Any software costs and/or subscriptions will be an all-inclusive package. Vendor will provide options for multi-year software subscriptions.

SECTION III

3.0 Deliverables

3.1 The Contractor shall provide deliverables in format mutually agreed upon by the Government and the Contractor

3.2 Installation should be efficiently completed within a maximum of two days, with travel expenses included.

SECTION IV

4.0 Quality Control and WARRANTY

4.1 All quality control is dependent on the Contractor. The contractor is responsible for ensuring that the items and services meet the requirements of the contract. Any in-process inspection by the Government shall be conducted in a manner consistent with commercial practice.

4.2 Minimum 1 year warranty required. The company will replace, at its own expense, any systems, components, and/or materials found that have defective parts or damage due to assembly, constructions, or other activity shown to have occurred at the manufacturing facility.

SECTION V

5.0 ID Passes, Badges, and Vehicle Stickers

5.1 The contractor is responsible to obtain such clearances and/or passes as required for his/her employees to enter military installations on Shaw AFB prior to start to work. The contractor shall be responsible for all passes issued to his/her employees under this contract. Applications shall be coordinated through the Contracting Officer or designated representative. At the time of application, Security Forces may conduct a background check on employees. Upon termination of employment, the contractor shall be responsible for returning identification cards and base passes to Security Forces within 24 hours.