Statement of Work - 36C259-26-AP-0029 - Magstim .docx

Statement of Work Transcranial Magnetic Stimulation Maintenance

1. Scope:

The contractor shall provide comprehensive maintenance that includes labor, parts, supplies and equipment necessary to provide scheduled and unscheduled maintenance, and periodic preventive maintenance inspections for the equipment listed below. The equipment is located at:

1. Benjamin Charles Steele VA Clinic, 1766 Majestic Lane, Billings, MT 59102

2. VA Mobile Medical Unit, 1766 Majestic Lane, Billings, MT 59102

3. Kalispell VA Clinic, 31 3-Mile Dr, Ste 102 Kalispell, MT 59901

4. Fort Harrison VA Medical Center, 3687 Veterans Dr, Fort Harrison, MT 59636

· The contractor shall provide yearly preventative maintenance (PM) service in accordance with manufacturer specifications and guidelines on each piece of equipment listed below.

· Contractor shall provide all new replacement parts, labor, travel, and shipping expenses during PMs and repair service.

· Technical support during normal working hours.

The equipment required to be covered under this service agreement is as follows:

Billings: Horizon Plus with Stim Guide

- EE# 59799, 4990-00, SN:0071

- EE# 59796, 5800-00, SN:0067

- EE# 59797, 5445-00, SN:0068

MMU: Horizon Plus with Stim Guide

- 4990-00, SN:0487

- 5800-00, SN:0214

- EE# 55827, 5445-00, SN:0055

Kalispel: Lite System

- 4990-00, SN:0353

- 4950-00, SN:0338

- 4980-00, SN:0213

Helena Montana: Lite System

- EE# 42209, 4950-00, SN: 0188

- EE# 42292, 4990-00, SN: 0196

- EE# 42293, 4980-00, SN: 0116

2. PREVENTIVE MAINTENANCE: The contractor shall provide the following coverage for the above listed pieces of equipment:

· Guaranteed Response Time: Field Service Engineers shall use commercially reasonable efforts to respond to Customer’s requests within the timeframe specified in contract and below.

· Live Phone Support: phone support with Technical Support Engineers between 8 a.m.-5 p.m. (Central Time) Monday through Friday.

· Preventative Maintenance: Perform semi-annual, annual, all emergent and non-emergent System Maintenance inspections, and software/firmware updates to maintain factory specifications.

· Parts Exchange: As required by contractor based on system requirements.

· Labor & Travel Expense covered: Labor and travel conducted during normal business hours: Monday-Friday 8:00a.m. - 5:00 p.m. Customer’s local time, (excludes company holidays).

· Certified Trained Technicians: The scheduled maintenance and service calls shall be performed by Intuitive trained personnel in accordance with the Agreement.

3. Site Contact Information: The Contractor’s repairman will report to the point of contact (POC). The POC will be designated at the time of award.

4. PERFORMANCE: Contractor must service the medical equipment in accordance with manufacturer specifications and preventive maintenance recommendations. The contractor shall respond to service calls within two business days of notification and return said call. Service calls are to be made by Bio-Medical Maintenance personnel or the Contracting Officer only.

The Contractor guarantees all equipment covered in this contract shall be in optimum working condition at the completion of the preventive maintenance service.

The Contractor shall respond to service calls within two hours of notification and return said call with an uptime commitment of 95-97% dependent upon equipment type.

5. HOURS OF COVERAGE:

1. Normal hours of coverage are Monday through Friday from 8 a.m. to 8 p.m., excluding the federal holidays listed at opm.gov.

2. When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday the preceding Friday is observed as a holiday by US Government Agencies.

3. Phone Support with competent technical support Engineers between 6am – 6pm Central Time.

6. SAFETY STANDARDS: The contractor shall perform electrical safety measurements on all equipment under this contract in accordance with manufacturer’s specifications. All equipment will be subject to inspection by VA Engineering Section (Biomedical) personnel to verify compliance with these standards.

7. ADDITIONAL SERVICES: The Contractor guarantees all equipment covered in this contract shall be in optimum working condition at the contract expiration date, provided the Contractor is notified of deficiencies at least one day before the contract expiration date. All changes, updates or retrofits made on any component or system shall be annotated on station equipment manuals and records. Services also include recording all routine work, corrections, and repair work in the equipment log.

8. AUTHORIZED SERVICES: Only those services specified within the contract are authorized. Before performing any service or repair of a non-contract nature, the Contracting Officer or their designee must be advised of the reason for this additional work. If appropriate, the Contracting Officer or his/her designee may authorize the additional services or repairs under separate purchase authorization. The contractor is cautioned that only the Contracting Officer or his/her designee may authorize additional services or repairs, and reimbursement will not be made unless this prior authorization is obtained.

9. RECONDITIONING: Reconditioning and/or extensive repair work determined not to be economically feasible by the Contracting Officer is not included in this contract and the Government reserves the right to obtain such services from other than the listed Contractor.

10. PARTS:

1. Only new, standard parts shall be furnished by the Contractor. All parts shall be of current manufacture and have versatility with presently installed equipment.

2. All newly installed replacement parts become the property of the Government. Replaced parts are to be disposed of by the Contractor after obtaining approval from the Contracting Officer's representative.

11. HAZARD COMMUNICATION STATEMENT:

1. As a vendor, supplier, and/or contractor under contract to the VA Montana Healthcare System for the purpose delineated in the subject contract, you should be aware of this facility's hazard communication program. By the provisions of your contract, you may be required to work in certain areas where there are hazardous chemicals in use. Examples include, but are not limited to, areas in Pharmacy Service, Engineering Service, Environmental Management Service, Dental Service, Acquisition & Material Management Service, Radiology Service, Laboratory Service, Dietetic Service and Research Service.

2. Work in all areas of the medical center will be coordinated with the station POC.

3. It is also the responsibility of each Contractor to meet certain criteria.

These include:

a. Prior to the beginning of any contract, provide station POC with a complete list of all chemicals to be used by the Contractor on the facility premises. Appropriate SDS shall accompany the list of chemicals.

b. The Contractor shall ensure that all chemical containers are properly labeled, and MSDS for each chemical shall be available on the VA Montana Healthcare System premises. MSDS shall be maintained by the senior representative of the Contractor at this facility.

c. Protective equipment for Contractor personnel shall be the responsibility of the Contractor.

d. All other DVA and OSHA regulations shall apply as appropriate.

4. It shall be the responsibility of the Contractor to convey to his subordinate personnel and sub-contractors the appropriate information regarding hazard communication.

12. SPECIAL CONTRACT REQUIREMENTS

1. CONTRACTOR SUBMITTALS:

Within fifteen calendar days after award date, but not later than performance of the first servicing of equipment, the Contractor will furnish two copies of its preventive maintenance procedures manual which will be used during the preventive maintenance services of this contract to the station POC. These manuals are required by the Government as a condition of the facility's JCAHO accreditation and must be received before any invoice can be certified for payment.

2. ORDERS:

The Contractor's repairman will report to the office of the station POC prior to start of work and after completing the services required during that call.

3. INFORMATION SECURITY:

VA Montana does not allow storage media to leave VA premises. This includes hard drives, thumb drives, CD ROM, floppy drives, and certain memory sticks. These must be removed and turned into VA Montana Information Security Officer before equipment is removed.