SSNN Parking App PWS (1Apr24).docx

PERFORMANCE WORK STATEMENT

1.0 GENERAL.

1.1 Scope. The commercial vendor shall provide a Parking Space Management Program Service (Parking Program) website and associated mobile application (APP) service to Supervisor of Shipbuilding, Conversion and Repair, USN, Newport News, VA (SSNN) personnel as defined in this Performance Work Statement (PWS). This PWS requires the commercial vendor to provide a service that will manage parking for approximately 436 parking spaces and will allow individuals assigned to a specific parking space to release (float) their assigned parking space so it can be reassigned (by the Parking Program to another individual working on a given day and does not have an assigned space). Monthly service charges for one year with four option periods (one year each) to be executed at the Government’s discretion.

1.2 Background. Parking for SSNN is managed by a small group (11 personnel) of volunteers/assigned personnel as the SSNN Parking Committee (PC). There are approximately 620 personnel at SSNN requiring parking and there are only 436 parking spaces available that can be assigned by PC. Currently, there is an Access database housed at the CEDC (Charleston, SC) being utilized to assign specific parking spaces, float parking spaces for space holders when not going to be used, and to assign personnel parking spaces from the floater pool and to personnel not having assigned parking. The current Parking Program is maintained by SSNN in-house IT personnel and is utilized by personnel of SSNN who are eligible for parking (approximately 620 personnel). The Parking Program is difficult for many personnel to access in its current state and must be accessed via NMCI computers/laptops only through the CEDC website. USERS not having an assigned parking spaces do not get timely notifications when parking assignments are distributed; also parking assignments cannot be made during off work hour times. The PC spends several hours each workday managing the current parking program to assign floater spaces, issue violations, reassign personnel to new spaces when appropriate, etc. SSNN is looking for a commercial vendor solution providing both a website and a mobile APP which will allow floating and assigning of parking spaces using an automated method requiring very little involvement by the PC and immediate access of floating and assigning of space assignments to all parking eligible SSNN personnel.

1.3 Location and POCs. The location for the use of the Parking Program and associated mobile APP service in and around the commuting area (notionally 75-mile radius) to SSNN which is located at 4101 Washington Ave., Building 2, Newport News, VA, 23607 and the associated parking lots (currently 6 lots within walking distance) to SSNN.

1.3.1 The main point of contact (POC) for delivery of these services will be provided by the Contracting Officer’s Representative (COR) prior to performance start.

1.4 Period of Performance. The period of performance shall be effective the date of award and shall continue in effect during the period of twelve (12) months thereafter, plus four 12-month option periods if exercised by the Government.

2.0 PARKING PROGRAM SERVICE.

2.1 General. The requirements for this parking management service are as follows:

2.1.1 Parking Program software to manage workplace parking where there is not enough parking spaces available for all employees, capable of the following:

2.1.2 User Types and Access. The Parking Program shall provide distinct user/access rights for the following groups:

a. PC – Full Admin rights for Parking Program management.

b. VP – Front office Admin personnel rights only to assign designated Visitor Parking Spaces, as defined by the PC, to individuals NOT in the SUPSHIPNN Parking Program. (see 2.1.8 below)

c. SUPERVISOR – ability for Supervisors, as assigned by the PC, to release their direct report’s parking space in their absence.

d. USERS – includes all parking eligible individual USERS and gives rights to manage their own assigned parking spot, or rights to request a parking spot, if unassigned.

2.1.3 The commercial vendor shall make the Parking Program the associated website, and mobile APP services available 24 hours a day, 365 days a year (24/7).

2.1.4 APP accessible from any Smart Phone with alternate access by computers/laptops/tablets to the Parking Program. Manage a minimum of 436 parking spaces, with growth allowance.

2.1.5 Manage parking space allotment for multiple local walking distance parking lots. Currently 6 separate parking lots. The Parking Program shall include capability to increase or decrease additional parking lots and/or parking spaces within a parking lot as required by the Government. The Government will provide 14 days of advance notice for any changes to the parking lots or parking spaces.

2.1.6 Automatically place unassigned USERS to an overflow parking lot(s) with a notional number of un-numbered parking spaces as a backup when there are no available numbered spaces (released / floated by the parking space holders) on any given workday. PC shall determine number of spaces available in overflow lot(s).

2.1.7 The Parking Program shall ensure the parking assignments remain effective the entire workday between 0500 – 1700 Eastern Standard Time – United States (EST). Normal workdays are Monday – Friday.

2.1.8 The Parking Program shall have the capability to assign specific Visitor spaces in any parking lot that can be managed by the VP and PC to assign parking to NON-SSNN visitors, as needed.

2.1.9 APP allows the PC the ability to assign spaces for NON-SSNN visitors if no Visitor spaces available AND there are available spaces after SSNN eligible floater personnel have been assigned spaces for the workday. These assignments would be made on a daily basis, as needed.

2.1.10 Allows access for approximately 650 individual USERS, with unique login/passwords, of the APP/website, with growth allowance.

2.1.11 The Parking Program shall issue immediate notifications to the USERS, through both email and cell phones having installed the APP (e.g., parking space assignments, parking notifications, open parking announcements, etc.) that are automatic for daily parking space assignments. Additionally, the PC members shall have the capability to issue immediate notifications as needed.

2.1.12 The PC shall have the capability to assign parking lots by preference / location to our primary working building.

2.1.13 Limits on preferential parking for personnel, who do not having assigned parking (personnel in need of parking spaces) on a routine basis, are not always assigned to the “best” lot/space.

2.1.14 The PC shall have the ability to assign all numbered parking spaces in all lots to specific personnel. Excludes overflows lots where permanent space assignments will not be made.

2.1.15 The Parking Program shall allow the PC to assign CARPOOLS, Disabled, Special parking spaces and floaters, as needed. Additionally, allows the PC to block certain spaces for certain periods of time (e.g., snow piles in parking lots blocking a certain number of spaces, construction, etc.). Allows for the PC to assign TOP priority for floaters to personnel having been blocked from their parking spaces due to the examples above.

2.1.16 Provides USER capability to immediately notify the committee and violator if someone is parked in the user’s assigned parking space with the following functionality:

a. Ability to track violations continuously with a report(s) and exporting capability to Microsoft Excel 2016 or later version.

b. Immediately redirects a USER to another available space (as close as possible to current space) if they arrive and someone is in their parking space, to include overflow lot if no specific space can be assigned due to maximum capacity.

c. Allows PC to temporarily exclude USER(s) from the Parking Program for violating the parking rules.

d. APP / Parking Program can track/maintain a history of violations per USER.

e. When vehicles are reported to be in a wrong space, APP allows reporting of the space occupied and if the USER of the violating vehicle is in the Parking Program, an immediate notification is sent to the violator and the PC. If the violator information is not in the Parking Program (not registered in the system), the PC is notified that there is an unregistered vehicle parking in a reserved space (violator).

2.1.17 Application allows entry of vehicle description (Year, Make, Model, Color, Size limitation and license number for numerous vehicles per person (with user view/admin view). The entry shall NOT collect any personally identifiable information.

a. Vehicle size limitations will be listed as, at a minimum, Compact and Full-Size (includes Truck).

2.1.18 Allows identification of compact parking spaces and will not assign personnel with Full-Size vehicles into these spaces. The Government will provide a list of the parking lots and spaces assigned as Compact parking.

2.1.19 USERS can release their assigned parking space from any platform (phone, computer, etc.) and the Parking Program shall immediately assign the next unassigned user to the space.

2.1.20 All USERS can recall their released assigned parking space, if it has not already been assigned to another person. If the spot has not already been re-assigned, the user will be notified they can park in their originally assigned parking spot.

2.1.21 The APP shall allow for immediate parking updates (i.e., annual reracks/reassignments, etc.) as needed on a regular basis by the PC.

2.1.22 The Parking Program shall ensure immediate Open Parking Announcements (push notifications) to all active parking eligible USERS that have the APP active on their personal mobile device and to registered email notification. The announcement text field shall provide up to 500 characters of free text by the PC to provide all pertinent information to USERS.

2.1.23 Allow USERS not having assigned parking spaces to request a certain parking lot priority, if available.

2.1.24 SUPERVISORS can release assigned parking spaces for other USERS, when necessary, as assigned by the PC.

2.1.25 24/7 Technical support for issues occurring within the Parking Program or APP which USERS can contact to resolve functionality issues. The technical support should be available through message, online email or phone.

2.1.26 Tracks usage metrics (daily, monthly, yearly and adhoc) by parking space and lot to include available spaces report, released spaces reports, etc. as determined by the PC. Reports shall be available on screen and available to export to Microsoft Excel version 2016 or later.

2.1.27 A capability for periodic notifications via phone APP and emails and functionality that will require USERS that have an assigned parking space to CLAIM their space by a specified time of day or week if they are going to need to use it the next day or week. If they do not CLAIM their space, then it will automatically be floated and would be assigned to a user without an assigned parking space. This functionality can be enabled and disabled by the PC as needed. USERS that have released their assigned parking space will not get notifications.

2.1.28 Optional ability to assign groups of personnel to specific parking lots where USERS can reserve a space (numbered spaces) in their designated lot until the lot is full and then remainder of personnel from each lot would be directed to a specific un-numbered space overflow lot. Each lot would be assigned approximately 10 – 20% above the capacity of the lot by the PC.

2.1.29 Training. The Contractor shall provide training videos/sessions for the PC and SSNN workforce on the use of the Parking Program, website, and APP. Such training shall be available to the PC and SSNN workforce for the term of the contract to allow training of new personnel.

2.1.30 Management. The commercial vendor shall provide a primary point of contact for communication for the management of the Parking Program to the PC. This person should be available Mon-Fri, 0800 – 1500 EST.

2.1.31 License/Certification. The contractor(s) must possess all licenses and Cyber/IT certifications and Computing Environment qualifications required by US Federal, State, and Local laws prior to performance of this contract and shall be maintained during the term of the contract.

2.1.32 Security. The APP shall be for use on personal cellular devices. At no point should the information input and contained within the APP database be utilized or stored for any purpose, other than the intentions of the application listed above. If it is found that is not the case, the Government will take appropriate disciplinary action, up to and including termination of contract.

2.1.33 Physical Parking Configuration. SSNN parking spaces are provided (when available) at no charge to SSNN eligible personnel. There are also no gates or physical restrictions for access to the SSNN managed parking lots. There are no Electric Vehicle parking spaces. There are however, compact spaces that will limit the size of certain vehicles.

2.1.34 Contractor Compliance. The commercial vendor or its designated personnel shall be liable for the complete setup and management of the Parking Program including the web-based application and mobile APP service.

3.0 QUALITY OF SERVICES/REQUIRED STANDARD OF WORKMANSHIP. Unless otherwise specifically provided in this contract, the quality of all services rendered hereunder shall conform to the highest standards in the relevant profession, trade or field of endeavor. All services shall be rendered by, or supervised directly by, individuals fully qualified in the relevant profession, trade or field, and holding any licenses required by law.

3.1 Workmanship. All workmanship, including the delivery shall be in accordance with the best practices of the internet services industries.

4.0 PERFORMANCE REQUIREMENTS SUMMARY.

Performance Objective

Paragraph

The Parking Program shall issue immediate notifications to the USERS, through both email and cell phones having installed the APP (e.g., parking space assignments, parking notifications, open parking announcements, etc.) that are automatic for daily parking space assignments. Additionally, the PC members shall have the capability to issue immediate notifications, as needed.

2.1.11

Performance Objective

Paragraph

The PC shall have the ability to assign all numbered parking spaces in all lots to specific personnel. Excludes overflows lots where permanent space assignments will not be made.

2.1.14

The Parking Program shall allow the PC to assign CARPOOLS, Disabled, Special parking spaces and floaters as needed. Additionally, allows the PC to block certain spaces for certain periods of time (e.g., snow piles in parking lots blocking a certain number of spaces, construction, etc.). Allows for the PC to assign TOP priority for floaters to personnel having been blocked from their parking spaces due to the examples above.

2.1.15

Performance Objective

Paragraph

Provides USER capability to immediately notify the committee and violator if someone is parked in the user’s assigned parking space with the following functionality:

2.1.16

The Parking Program shall ensure immediate Open Parking Announcements (push notifications) to all active parking eligible SSNN personnel that have the APP active on their personal mobile device and to registered email notification. The announcement text field shall provide up to 500 characters of free text by the PC to provide all pertinent information.