SSJF 23-0160 TRMMP Attachment A_2024.pdf
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- Solicitation number
- 24-557THA-BUSSY-B-40097
- Issued by
- Dupage County, Illinois
About this file
This document is an attachment to a sole source contract opportunity for Toll Revenue Management and Maintenance Program (TRMMP) Services issued by the State of Illinois. The scope of work includes maintaining the current proprietary Host System to collect approximately $1.5 billion in annual toll and violation revenue, as well as the legacy Violation Processing System and Customer Service Center System. Key requirements include interoperable tolling testing and upgrades, data archiving and cleanup, and consolidation of aged receivables. The contract also covers recurring support and maintenance tasks such as security patch implementation, system updates, and monthly reporting. The contract term and renewal options are not specified.
The sole source award is necessary to ensure the ongoing compliance, financial integrity, and technical/security requirements of the current toll revenue management systems until a replacement system is implemented. Pricing information is not provided, but the work effort is estimated at over 2,800 hours of development, implementation, and monitoring activities across the various scope items. The contract will be awarded to the incumbent provider, Electronic Transaction Consultants, LLC, as the sole economically feasible source.
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Other files
| File | Type | Posted |
|---|---|---|
| SSJF 23-0160 _SPO Signed TRMMP-ETC_Final.pdf | ||
| part I and part II THA B-40097.pdf | ||
| SS Hearing Details Form B-40097.pdf |
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Text version
TRMMP - ATTACHMENT A
Section VI - Business Rationale #2. Provide a list and describe in detail the specifications required to satisfy the need:
1. The TRMMP contract ensures the complete and sufficient collection of toll transactions and revenue. This system is made up of various applications and include the Host System for aggregating all toll transactions and revenue collection as well as the legacy Violation Processing System (and its associated Customer Service Center System) for managing aged debt. These systems make it possible to collect approximately $1.5 billion annually in toll and violation revenue.
2. Until a replacement system has been implemented, it is necessary to keep the current Host System in compliance with all regulatory, financial, technical and/or security requirements. The Host System is customized and proprietary and includes a scope of work that is continuous and evolving.
The specific scope for 2024 is anticipated to be similar to services provided in previous years.
Requirements to satisfy this need include:
a. Interoperable tolling testing/upgrade. This is necessary to remain in compliance with the Interoperability/Intergovernmental Agreement.
i. Lane integration work that will prepare the Tollway to read non-I-PASS transponders. This initiative will reduce costs for issuing expensive violation notices and allow patrons from any account across the U.S. to utilize our system.
ii. Expected work effort: 400 hours for initial modifications and testing; up to 600 hours integration/implementation.
3. In addition to the customized and proprietary Host System, this sole economically feasible source procurement also accommodates support and maintenance of the legacy Violation Processing System (and its associated Customer Service Center System) for managing aged debt. The goal for 2024 includes continuing projects to enable the sunsetting of the legacy systems. Requirements to satisfy this need include:
a. Data archiving and cleanup.
i. Compliance requirement with State data archiving mandate. This initiative will prepare the Tollway for the migration to a successor vendor.
ii. Estimated work effort: 1,000+ hours development/implementation.
b. Consolidation of aged receivables (factoring uncollectible debt). This is necessary for financial compliance and risk mitigation (litigation and revenue risk avoidance).
i. Initiative to close out aged, uncollectible receivables from the Tollway’s violation program.
This will address the Tollway’s efforts to improve toll violations enforcement equity.
ii. Estimated work effort: 800+ hours development/implementation/monitoring.
4. Other scopes of work requested are similar to previous years as the dynamics of the IT security and compliance environment continue to be a regular aspect of ensuring system and data integrity.
Further, with more than one billion transactions to be processed annually, there is a continual need to assess the sizing and processing capacity of the legacy system. Therefore, the need to
TRMMP - ATTACHMENT A
continuously monitor and maintain these systems is imperative to the financial integrity of the Tollway. Recurring support and maintenance requirements include:
a. Monthly security patch/upgrade review. Implementation of security patches and/or upgrades occur as needed (which is typically once per quarter). This is necessary for PCI and PII security compliance.
b. Test and implement minor system updates. This work takes place when additional tolling lanes are opened and when new interoperable partners are onboarded. This is necessary to remain in compliance with the Interoperability/Intergovernmental Agreement.
c. Test and implement minor support requests (e.g., year-end reporting). This happens as needed throughout the year.
d. Conduct monthly status meetings of the Host System and the Violation Process System (and its associated Customer Service Center System).
e. Provide monthly reports of the Host System and the Violation Process System (and its associated Customer Service Center System).
f. Provide annual software license renewal paperwork and processing.
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