SSA-RFP-09-1029.doc

TABLE OF CONTENTS

SECTION A - PRICES………………………………………………………………………………A-1

SECTION B - DESCRIPTION OF SUPPLIES OR SERVICES…………………………………B-1

SECTION C - CONTRACT CLAUSES……………………………………………………………C-1

C-1 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS

(OCT 2008)……………………………………………………………………………………………C-1

C-2 ADDENDUM to 52.212-4 CONTRACT TERMS AND CONDITIONS

--COMMERCIAL ITEMS (OCT 2008)………………………………………………………………C-6

C-3 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS--COMMERCIAL ITEMS (FEB 2009)…………………..C-33 C-4 ADDENDUM to 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO STATUTES OR IMPLEMENT EXECUTIVE ORDERS – COMMERCIAL ITEMS (FEB 2009)…………………………………………………………………………………………………..C-38

SECTION D – CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS…………….D-1

SECTION E - SOLICITATION PROVISIONS…………………………………………………..E-1

E-1 ADDENDUM to 52.212-1 INSTRUCTIONS TO OFFERORS -- COMMERCIAL

ITEMS (JUN 2008)…………………………………………………………………………………...E-1

E-2 ADDENDUM to 52.212-2 EVALUATION--COMMERCIAL ITEMS (JAN 1999)…………..E-7

E-3 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS-- COMMERCIAL

ITEMS (FEB 2009)…………………………………………………………………………………...E-13

ADDENDUM TO STANDARD FORM 1449

In accordance with Federal Acquisition (FAR) 12.302 and 12.303, this addendum to the Standard Form (SF) 1449 provides for continuation of the schedule and description of the supplies/service to be acquired.

SECTION A—PRICES

The contractor shall furnish all necessary, management, supervision, manpower, materials, supplies and equipment, except as may be otherwise specified herein, and shall plan, schedule, coordinate and assure effective performance of all services described herein. The contractor shall be required to provide armed guard services at the SSA Albuquerque Teleservice Center in Albuquerque (AQTSC), New Mexico and in accordance with Section B, Statement of Work, and the applicable attachments in Section D.

A-1

BASE YEAR PERIOD (AUGUST 1, 2009 THROUGH JULY 31, 2010)

QUANTITY

UNIT

UNIT PRICE

EXTENDED PRICE

Months A-2

OPTION YEAR I (AUGUST 1, 2010 THROUGH JULY 31, 2011)

QUANTITY

UNIT

UNIT PRICE

EXTENDED PRICE

12 Months A-3

OPTION YEAR II (AUGUST 1, 2011 THROUGH JULY 31, 2012)

QUANTITY

UNIT

A-4

OPTION YEAR III (AUGUST 1, 2012 THROUGH JULY 31, 2013)

QUANTITY

UNIT

A-5

OPTION PERIOD IV (AUGUST 1, 2013 THROUGH JULY 31, 2014)

QUANTITY

UNIT

A-6

OPTION PERIOD V (AUGUST 1, 2014 THROUGH JULY 31, 2015)

QUANTITY

UNIT

A-7

OPTION PERIOD VI (AUGUST 1, 2015 THROUGH JULY 31, 2016)

QUANTITY

UNIT

A-8

OPTION PERIOD VII (AUGUST 1, 2016 THROUGH JULY 31, 2017)

QUANTITY

UNIT

A-9

OPTIONAL ADDITIONAL SERVICES AND PRICES

(A) Additional Supervisory Services

Estimated

Unit

Extended

Quantity

Price

Price_

(1) Base Year

75 hours

(2) Option Year I 75 hours

(3) Option Year II 75 hours

(4) Option Year III 75 hours

(5) Option Year IV 75 hours

(6) Option Year V 75 hours

(7) Option Year VI 75 hours

(8) Option Year VII 75 hours

(B) Additional Productive Services

Estimated

Unit

Extended

(1) Base Year

500 hours

(2) Option Year I 500 hours

(3) Option Year II 500 hours

(4) Option Year III 500 hours

(5) Option Year IV 500 hours

(6) Option Year V 500 hours

(7) Option Year VI 500 hours

(8) Option Year VII 500 hours

SECTION B - DESCRIPTION OF SUPPLIES OR SERVICES --

STATEMENT OF WORK

B-1

GENERAL OBJECTIVE

The objective is for a contractor to provide armed security guard services to protect people and property at the Social Security Administration (SSA) Albuquerque Teleservice Center, 500 Lead SW, Albuquerque, New Mexico, 87102 and the SSA leased parking garage at 410 Lead SW, Albuquerque, New Mexico, 87102. The contractor must maintain a secure environment in which citizens and Government employees can conduct business with confidence.

B-2

GENERAL REQUIREMENTS

a. The contractor shall furnish all management, supervision, qualified guard force personnel, training, materials, equipment, supplies, licenses, permits, certificates, insurance, pre-employment screenings, reports and files necessary to provide armed guard services in accordance with the requirements specified herein.

b. Qualified Guard Force Personnel: Those personnel meeting all uniform, appearance, standards of conduct, security, requirements for handling of firearms, training requirements, and other personnel qualifications set forth herein or as required by the Federal Government, State of New Mexico and standards of professional security firms.

c. All guard force personnel shall: deter and report damage, pilferage, removal, misuse, larceny, theft, or other improper or unlawful threats to, or disposition of, Government or personal property; discover and detain persons attempting to gain unauthorized access to the property or secured areas; be in full uniform and ready to begin work promptly at the start of their shift; and, remain on the job in full uniform until the end of the full tour of duty. Contractor personnel must be present during the hours specified in Section D-1 for each post.

B-3

WORK REQUIREMENTS

a. Typical Duties

Services shall be as prescribed, but not limited to the most current Security Guard Information Manual (SGIM), Subchapter 2.2.

b. Service During Emergencies and Civil Disturbances

Services shall be as prescribed, but not limited to the most recent Security Guard Information Manual (SGIM), Subchapter 2.2. No additional cost shall be charged to the Government for the diversion, and the Contractor shall not be penalized for the normal daily work not done which was otherwise scheduled. Incidents of this nature shall be reported in accordance with procedures outlined in the Officer's Duty Book. As soon as the emergency is resolved, the contract employees should return to their assigned posts and duties.

c.

Health and Physical Fitness Requirements

1. General Physical Requirements: Guard services employees shall pass a pre-employment physical examination given by a licensed physician and documented on a Standard Form 78-110 prior to assignment to the contract, and every two (2) years thereafter. The completed Standard Form 78-110, Certificate of Medical Examinations, shall be made available to the COTR for review. All guards (productive and supervisory) must meet the health certification requirements listed in the Standard Form 78-110. All employees shall be in good general health without physical defects or abnormalities that would interfere with performance of duties. Each guard services employee shall be able to endure pursuit that may be on foot, require running, jumping, climbing, and/or crawling, followed by physical contact to overpower the violator as necessary. Guards are expected to be physically able to perform frequent and prolonged walking, standing, sitting, and stooping, either indoors or outdoors, during daytime or nighttime. Outdoor Posts may require the individual to withstand extreme heat, cold, or severe weather (e.g. rain, hail, wind, snow, sleet) without shelter. One Post has no chair/seating available, thus the individual must be able to stand up for up to four consecutive hours. Guards must maintain a high degree of alertness for up to 12 hours, with ability to mentally and physically react quickly to a variety of unexpected situations. Use of senses (sight, hearing, smell, touch) is necessary to discern unusual or dangerous situations. Occasional running, sprinting lifting heavy weights, moving heavy objects, climbing stairs (e.g. in responding to emergencies, ensuring timely and complete facility evacuations, giving pursuit) may be required.

2. Diseases: Individuals shall have no established medical history or medical diagnosis of epilepsy or diabetes, or, where such a condition exists, the individual shall provide medical evidence that the condition can be controlled with proper medication so that the individual will not lapse into a coma or unconscious state while performing assigned guard services duties. Employees shall be free from any communicable diseases.

3. Vision: They shall possess binocular vision, correctable to 20/20 (Snellen), and shall not be color-blind. Applicant must be able to distinguish basic peripheral vision.

4. Hearing: They shall be capable of hearing ordinary conversation correctable at 20 feet and whispered conversations at 15 feet use of hearing aid is authorized.

5. Speech: Individuals must be able to speak clearly and distinctly. Any disease or condition that significantly interferes with the individual’s ability to speak is a disqualifying factor.

6. Drug Screening: The contractor shall ensure that all employees are drug free. Drug testing is at the expense of the contractor. All security personnel must pass a chemical test and analysis for the detection of the illegal use of the following drugs at the following cutoff levels before being assigned to the contract:

Substance

Cutoff Level (n/g/mL) Marijuana metabolites

Cocaine metabolites

Opiate metabolites

2,000

Phencyclidine

Amphetamines

1,000

All test results shall be provided to the COTR before entry on duty. The methodology utilized to conduct 100% annual testing shall be determined by the contractor. The contractor shall immediately remove all officers from the contract with a positive test for any of the substances shown above. Further, the officers shall be permanently disqualified from working under this contract.

In addition, once a year the contractor shall randomly test and analyze every employee for the detection of illegal use of drugs for the duration of the contract. All test results shall be made available to the Government upon request.

B-4

CONTRACTOR STAFFING REQUIREMENTS

The Contractor shall provide and retain all qualified personnel necessary to accomplish all requirements of this contract. Using the personnel necessary, the Contractor shall provide the following support services:

a.

Project Manager: The Contractor shall provide the name, telephone number, and address of the project manager, in writing, to the COTR and CO within seven (7) calendar days after award of the contract. The term “Project Manager” means a person, designated in writing by the contractor, who has complete authority to act for the contractor during the term of the contract.

The project manager shall have the authority to accept notices of billing adjustments, inspection reports, and all other correspondence on behalf of the contractor. Uniformed employees shall not perform the duties of the project manager.

The Project Manager shall be available during normal working hours (8:00 a.m. – 4:30 p.m.) within 30 minutes by telephone or in person to discuss problem areas. After normal duty hours or on weekends and holidays, the Project Manager shall be available within two (2) hours.

Management shall be individuals of integrity who display a mature attitude and exercise good judgment. Each manager must have a background with experience in law enforcement, security, military service law enforcement, or a combination of experience.

b.

Shift Supervisor: The contractor shall provide a record of completion of supervisory training with the names, telephone numbers and addresses of each of the supervisors, in writing, to the COTR within seven (7) calendar days after award of the contract. Supervisors shall be individuals of integrity who display a mature attitude and exercise good judgment. Each supervisor must have a background with experience in (2) years of successful experience in field supervision (civilian community law enforcement, military service law enforcement, or security, commercial or industrial guard service security). The Contractor shall provide the level of supervision sufficient to meet the Contract requirements.

Any reports of a project manager and/or supervisor not performing his/her duties as specified in this contract will be brought to the attention of the project manager by the COTR. It will be the responsibility of the project manager to assure that the performance is brought up to the standards set forth in the contract. However, it is expected as part of the contractor's quality control operations that this would be immediately corrected by the contractor with the contractor notifying the COTR that the deficiencies have been corrected.

c.

AQTSC Control Center (CC) Personnel:

The contractor shall provide personnel who have computer skills, the ability to manipulate on-screen data and the programs running the system, basic knowledge of physical security monitoring devices, radio dispatching and telephone/radio communication proficiency, and the ability to make decisions then communicate/interact with other security personnel during crisis situations.

All personnel working in the control center must go through on-the-job-training in the control center. The on-the-job training shall be provided by the Shift Supervisor. Supervisor is responsible to ensure guards are trained on the operation of the security CCTV system, computer based security system, Ai Phone and intercoms, and the DVR recording system.

The COTR will review and analyze the contractor’s selections for the positions of project manager, shift supervisor and CC personnel, and will provide comments to the contractor as appropriate.

d.

Minimum Personnel Qualifications: In the performance of the contract, the contractor certifies that each employee has the education and security requirements as specified herein. All contractor employees must be a minimum of twenty-one (21) years of age (age requirements may be waived for veterans of military service and for active military personnel); possess a high school education or equivalency (GED), and be a citizen of the United States. Each employee prior to working on the contract must, at a minimum, have the required knowledge/education/experience to:

1. Be able to read and understand written and verbal instructions.

2. Write reports in a legible, clear, concise and complete manner.

3. Meet and deal with the public and law enforcement.

4.

Ability to speak clearly and distinctly and maintain poise and self control to remain calm in stressful situations (e.g., confrontations with angry, distraught, disturbed, or violent persons).

5.

Ability to read post assignments, write reports, and respond to both routine and emergency dispatches/orders.

6.

Ability to subdue violent or potentially violent or disturbed individuals, or intervene in a crisis situation (e.g. provide emergency first aid/CPR while waiting for arrival of paramedics or other emergency personnel.

7. Have a favorable suitability determination issued by the Government.

e.

Lautenberg Amendment Statement Armed guards must submit a signed and dated “Domestic Violence” certification that satisfies the legal requirements of the Lautenberg Amendment, 18, U.S.C. 922 (G)(8) AND (9). This certification is valid for one (1) year. The Contractor shall maintain a file of its guards’ certifications and provide the COTR a signed statement certifying compliance with this requirement. If at any time a guard has a disqualifying event under Lautenberg, the Contractor shall notify the COTR and immediately remove the guard from work under the contract. The Contractor shall submit a new certification to the COTR stating that all its guards are in compliance with the Lautenberg Amendment annually.

B-5

TRAINING

a.

General

To be eligible to perform under this contract, each contract employee (including supervisory and replacement employees) shall meet the training requirement specified below. Those officers and supervisors absent from a SSA security guard service contract for one (1) year or more as well as transfers from other contracts not having this requirement, must receive refresher training as well as meeting all testing requirements. All contractor provided training is at the expense of the contractor.

b.

Contractor Provided Training

Prior to contract employees being assigned to this contract, the contractor shall develop and provide basic instruction and training plan with the information contained in the most recent SGIM and as specified in Section D-2. The contractor shall provide a copy of the training plan to the COTR five (5) working days prior to commencement of training. The contractor shall provide a copy of the training completion report to the COTR for each officer before the officer is assigned to this contract. The training completion report shall list all subjects and the number of hours dedicated to each subject. The contractor's training instructor shall certify this training completion report.

Contractor provided training shall be taught by person(s) who are certified as being qualified to instruct or teach the specified subjects or topics required. Certification to instruct the specified subjects shall be in the form of a certificate issued by an accredited institution of learning (school, college, university, etc.), a government (Federal, State, County, etc.), or by documentation that the person instructing has sufficient authoritative, practical and current knowledge. Copies of the instructor’s certification and documentation will be submitted to the COTR upon request.

The contractor shall provide contractor-provided training classroom space for formal training. Government space will not be authorized for contractor-provided training. All personnel, material and equipment necessary to provide the training described in Section D-2 shall be provided by the contractor.

The Government reserves the right to inspect/monitor/critique all contractor-provided training and the training facility.

Armed Security Guard Training Requirements The contractor shall provide firearms training necessary to qualify in firearms proficiency in accordance with the firearms requirements contained in the Federal Law Enforcement Training Center Practical Pistol Course (see Section D-3). Contractor shall train the guards thoroughly on the nomenclature and operation of issued firearms. Discuss safety and control policy and position strong and weak hand.

d.

Supervisor Training All uniformed supervisors working under this contract must successfully complete all training established for productive security guards and supervisory training. The contractor shall develop a Supervisory Instruction-Training Plan and provide this training to all contractor personnel being considered for supervision. Supervisory training shall be based on a Contractor-provided Supervisory Training Manual. The contractor shall provide all materials necessary for the training. Supervisory Training shall include the following management areas:

· Techniques for issuing written and verbal orders

· Post inspection procedures

· Uniform clothing and grooming standards

· Employee motivation

· Communication Skills

· Leadership and Employee Relations

· Management Skills

· Handling Employee Complaints

In addition to the above Standard Supervisor Training, the following contractor provided Supervisor Training shall be administered over the course of one year:

· Conflict Management/Resolution

· Surveillance Detection

· Anti-Terrorism Level I

· Improvised Explosives Device (IED) Awareness.

Supervisors shall not be permitted to work under this Contract without having passed basic training, the basic firearms course, firearms practical qualification and the Contractor Supervisory Training.

e.

Monthly Training Report The contractor shall submit to the COTR, within ten (10) days of the ending/preceding month, a detailed monthly training report. The monthly training report must:

1. Identify all training provided during the previous month (subject matter and number of hours of instruction).

2. Identify names, type of training, and test scores of all contract employees receiving training during the previous month.

3.

If no training was provided that month, the report shall state as such.

f.

Report of Training Completion The training required by this contract must be completed before the security officers first report to duty posts. The contractor shall submit a copy of the report of training completion to the COTR for each officer assigned to the contract. The report shall provide the name, SSN, date of training completion, subject and the number of hours for each subject. The contractor's training instructor shall certify this report.

THERE WILL BE NO WAIVERS OF ANY TRAINING REQUIREMENTS SPECIFIED IN THIS CONTRACT.

g.

Government Testing

Upon the contract employee’s completion of the Basic Training, the contractor must schedule with the COTR a Government-administered written examination that will test their employees’ familiarity with and understanding of the information contained in the SGIM after all contract employees successfully complete the applicable course. The test is multiple choice with 50 questions. All of the questions on the test are taken from the SGIM. The passing score for the examination is 70% (35 correct answers).

If a contract employee does not pass the examination on the first attempt, he/she may re-take the examination; however, the contract employee will be given only one (1) attempt to pass the exam within a 90-day period after training completion. If a Contract employee fails the examination on the first attempt, but waits longer than 90 days to re-attempt the examination, they must wait one (1) year to re-train and re-take the examination and will not be permitted to work on this contract during that one year waiting period, After the one (1) year suspension period has expired, the guard is considered a new hire.

NO WAIVERS WILL BE GRANTED REGARDING THE TESTING POLICIES AND PROCEDURES STATED ABOVE.

B-6

PERMITS, LICENSES, AND CLEARANCES AND QUALIFICATIONS

a.

Contractor Employee Clearances The contractor shall obtain required licenses, permits, and certifications required for each guard and supervisor to serve as an armed guard as required by the contract.

All guards must have the required valid permits (clearance card, firearms permit, cardiopulmonary resuscitation (CPR) and first aid) as prescribed by their position before being assigned to the contract. Failure to carry valid credentials while on duty shall result in the employee not being permitted to work.

Other Required Licenses The contractor shall possess the State of New Mexico’s Private Detective License(s) and Federal Communications Commission’s (FCC) License(s). The contractor shall immediately notify the COTR, in writing, if license(s) or permit(s) are suspended, revoked or not renewed on time, or if there are delays in obtaining license(s) or renewals. The contractor shall provide copies of the State of New Mexico’s FCC License(s) and the State of New Mexico’s Private Detective License(s) to the COTR prior to the contract period of performance start date. The Contractor bears the sole burden for ensuring that all legally required licenses and permits are obtained and renewed as specified by the regulating agency. The Contractor shall possess all licenses required to perform services in Albuquerque, New Mexico.

Prior to commencement of work under this Contract, and except where precluded by local law or ordinance, the Contractor shall make and complete all arrangements with the appropriate officials in the state or local jurisdiction in which the services are to be performed to: Obtain, possess and maintain all business and corporate licenses required to operate as a commercial security service with the entire geographic area covered under this Contract. The Contractor shall furnish a legible copy of all legally required licenses and permits to the CO prior to the Contract start date and provide any revised licenses or permits during the Contract term.

The contractor shall provide any official bond, pay any fees or costs required by the State of New Mexico, related to the arming of any employees engaged in armed security guard services specified under this contract. The contractor shall assume liability for the act of his employee(s) in the exercise of any police authority.

Obtain all licenses and permits required for each security guard and supervisor to serve as an armed security guard with the authority to hold and detain individuals suspected of committing crimes.

The Contractor shall complete and certify a written record that shows names and issue dates for each Contract employee having each and all legally required licenses, permits and certifications. This written Contractor certification shall state that all legal requirements have been fulfilled prior to the commencement of any contract work. The Contractor shall provide an updated record to the Government upon request of the CO or COTR.

The Contractor must pay all costs and fees associated with applying for, receiving, and maintaining all such permits and licenses throughout the term of the contract. Where Contract employees are required by law to individually apply for licenses and/or permits, and a fee is required by the licensing agency, the Contractor shall reimburse the employee for all costs and fees associated with obtaining the required license/permit.

B-7

GOVERNMENT PROVIDED MATERIAL AND GUIDANCE, INSTRUCTIONS AND REGULATIONS

SSA regulations contain the basic procedures for the operation, maintenance and protection of property. The primary regulations and related procedures to be followed by the contractor are listed below:

Security Officer’s Duty Book: The Security Officer’s Duty Book, furnished by the Government, is to be maintained and updated by the contractor. All updates and revisions shall be approved by the COTR. The Security Officer’s Duty Book shall contain complete duty instructions for all posts, including instructions for all emergency procedures. A completed copy to include all updates and revisions shall be provided to the COTR by the contractor.

A separate Security Officer's Duty Book shall be provided by the contractor and maintained at each fixed post and shall contain only those items of duty instructions pertinent to the specific post.

Security Officer’s Duty Books shall not be removed from Government property or reproduced or copied in any manner unless properly authorized, in writing, by the COTR. The “Security Officer’s Duty Book” shall consist of the following:

· Rules and Regulations Governing Public Buildings and Grounds (FPMR 41 CFR101-20-3) These rules and regulations are posted in all buildings under the charge and control of SSA and are applicable to all persons entering in or on any such property.

· Security Guard Information Manual (most recent) This handbook contains the course of instructions, which the contractor shall teach the contract security officers. The written examination which contract security officers and supervisors must take will be based on this manual.

· Post Orders (Form SSA 4071-U3) The contractor shall develop Post Orders for each post. The Post Orders define the basic work to be performed by each post including the exact hours of duty. Except for emergencies, no deviation will be made. The contractor may modify, amend, and/or revise the Post Orders to change shift start and stop times and post locations providing the change has no impact on the contractor’s cost. Such changes will not require modifications to the basic contract.

Prior to posting the Post Orders, as well as all changes and/or revisions, the contractor shall obtain the approval from the COTR.

· Occupant Emergency Program Guide and Emergency Instructions This section shall include information outlining actions to be followed under emergency or other unusual situations and/or conditions.

· General Information This section contains general information such as memoranda, general orders, and notices which are published by the COTR, SSA Office of Protective Security Services (OPSS), and pertain to all guard posts. These guidelines will be provided as the need arises and will be applicable upon issuance.

· Special Orders Special Orders are those instructions/directives published by the COTR, SSA Office of Protective Security Services (OPSS), and are valid for sixty (60) days or longer. They are directive in nature and can pertain to a single guard post, multiple guard posts, or an entire complex’s security program. Their content will dictate in which category they belong. They will be issued as the need arises and will be applicable upon issuance.

· Special Instructions Special Instructions apply to transitory information and/or instructions designated for a specific post(s). They will have an effective time limit of sixty (60) calendar days or less. Sample items of this paragraph are one time entry notices, telephone call authorizations, notices concerning meetings, special events, or temporary security officer functions. They will be issued by the COTR as the circumstance dictate.

B-8

CONTRACTOR PROVIDED UNIFORMS, EQUIPMENT AND SUPPLEMENTAL EQUIPMENT

a. Uniforms Uniforms, accessories, and equipment and the wearing of same shall conform to standards and usage prescribed in the SGIM, Subchapter 2.4. Clip on ties are not a requirement of the uniform when working under this contract. The Contractor’s security guard uniforms shall be a color and style in general use by large security guard or security organizations and shall be readily distinguishable from those of state, local, and FPS law enforcement personnel. All security guards performing under this Contract shall wear the same color and style of uniform and maintain a professional and neat appearance at all times during their tour of duty. The contractor shall determine the quantity of each item furnished to the security officers.

The contractor shall furnish and maintain in acceptable condition all items of uniform and equipment necessary to perform work required by this contract.

Equipment

Radio Equipment

· Each on duty security officer, shall have an operational, two (2) frequency, portable handi-talkie radio and other related accessories (carrying case, etc.). All two-way portable radio units must have the capability of transmitting and receiving clear and concise vocal transmissions between the Supervisor and security guards.

· The contractor shall provide sufficient rapid charge, batteries for radios to ensure continuous operation of all handi-talkie radios while in use on duty for this contract site; and

· The contractor shall provide an operational radio base station with external antenna on any of the premises of this contract. The radio base station must be capable of maintaining clear and concise radio communications with all security guard radios assigned to the site under this contract;

· The contractor shall, in accordance with applicable Federal Regulations, obtain all permits for the operation of such radio equipment over Government-identified frequencies. A copy of such permits shall be delivered to the COTR prior to the use of the designated frequencies.

Supplemental Equipment The contractor shall provide and train guard force on the use of supplementary equipment, including, but not limited to handcuffs, batons, pens, notebooks, pencils, flashlights, flashlight holders (snap-away “D” cell). The contractor shall at its own expense, be responsible for obtaining all equipment to perform this contract in a professional and satisfactory manner unless the contract specifically states the equipment will be Government-furnished.

1.

Firearms and Ammunition

The contractor shall furnish and maintain in an acceptable condition, an operational firearm for each on-duty armed security guard. Each guard force member shall fire and qualify with the same weapon they will carry while on duty. Personal and magnum firearms are not authorized for use on the contract site. Security guards and supervisors shall carry a magazine fed handgun such as the 9mm handgun or similar weapon with 30 rounds of ammunition. They shall have a 15 round magazine in the weapon and a 15 round magazine on the belt. The weapon shall be carried in accordance with FLETC firearms training course. In the event of a dispute between the Government and the contractor regarding whether firearms meet the requirements, the CO will make the final decision. Appropriate and ample supplies of firearms upkeep and maintenance equipment; lubricating oil, cleaning solvent, brushes, cleaning rods, patches, and other normal maintenance tools, shall be provided by the contractor at the contract site where the firearms shall be maintained. Before the issuance to the security guards, each shift supervisor shall inspect the firearms. Firearms shall be cleaned and oiled so that they are maintained in proper working condition at all times, to ensure optimum operating condition.

2.

Handling of Firearms and Ammunition

All weapons carried by guard force members will be owned by the contractor.

Firearms and ammunition shall be handled in a safe and prudent manner. Loading and unloading of ammunition and cleaning of firearms shall take place in designated areas only. All firearms and associated ammunition shall be stored in contractor provided weapons containers. The weapons container shall have a key or combination lock. The contractor shall restrict the keys and/or combination lock to authorized contract personnel only to store his/her issued firearm. Firearms and ammunition are allowed on the contract site after weapon storage cabinets are in place.

On-Site Contract supervisors will issue a firearm to each Contract security guard. Contract security guards will store their weapon on-site in the contractor provided locking weapons safe. Weapons must be unloaded when stored. Ammunition is stored separately in the locking weapons safe. Unless required in the performance of assigned duties (i.e. firearms qualifications) Contract guards are not allowed to remove their weapon from the premises without the permission of the COTR or Alternate COTR. The SSA or Federal Government will not be held liable for actions of the guard force members while off the SSA property.

Firearms and ammunition storage shall be inspected and inventoried by the shift supervisor bi-weekly. All firearms shall be accounted for on Form SSA 3089-U2, Firearms and Equipment Control Register. Supervisors and security officers shall make accurate receipt and return entries on the SSA 3089-U2 provided by the COTR.

The contractor shall provide to the COTR, within five (5) calendar days prior to the period of performance, a list of serial numbers, make and model of the firearms to be used and/or stored on the premises. Revisions to the list shall be provided immediately to the COTR in writing.

In the event that a firearm is lost or stolen, the contractor shall notify the COTR and the GSA Regional Control Center immediately and shall relate all the particulars known regarding the loss or theft of the weapon. Further, the contractor shall provide a detailed written report to the COTR within one (1) week of the incident, including the date and time of the incident. The contractor shall notify the COTR of the serial number for the replacement weapon.

Ammunition for authorization firearms shall be provided by the contractor. Each security officer entering on duty, including supervisor (s), shall be issued one fifteen (15) round magazine to be loaded in the weapon and one fifteen (15) round magazine on the belt.

Ammunition shall be inspected to ensure its safe and effective use. In addition, 100 rounds of authorized ammunition shall be provided and stored on each contract site to accommodate emergencies and to be available if additional services are ordered.

3.

Firearms Qualifications

All contract employees shall pass a written General Knowledge Test as well as a firearms range proficiency test administered by the Government, prior to assignment to an SSA site under this contract. The written test and firearms range proficiency test requirements shall be designed and administered by the Government. The General Knowledge Test will be conducted by the Social Security Administration in Albuquerque, New Mexico. The firearms range proficiency test is performed at a local shooting range and is administered in accordance with the firearms requirements contained in the Federal Law Enforcement Training Center Practical Pistol Course (FLETC). The contractor shall schedule the administration of the firearms proficiency test with the COTR as required. The Contractor is responsible for all costs associated with the firearms proficiency testing. Contract employees who achieve a passing score of 70% on the written examination requirements under this contract may transfer to other SSA guard/security contract having the same training and testing requirements.

The Contractor shall provide firearms training necessary to qualify in firearms proficiency in accordance with the firearms requirements contained in the Federal Law Enforcement Training Center Practical Pistol Course (FLETC). The instructor shall be certified to conduct firearms training.

Firearms qualifications under this contract shall be valid for one (1) year from the date of successful completion of the firearms range proficiency test as stated on the “Firearms Qualifications Record”, Form SSA 3086-U3. Succeeding qualifying Firearms Range Proficiency Test scores received prior to the anniversary date will invalidate previously attained qualification scores; failure to successfully attained a passing firearms range proficiency test score, after the second attempt within thirty (30) day period and/or upon expiration of the firearms anniversary date, will immediately disqualify the employee from continued performance on the guard/security service contract until qualification requirements are met. Contract employees having qualified under this contract may have their firearms range proficiency test certificate transferred to another SSA security guard/security service contract. When the COTR requests additional contract employees, because of an emergency situation, the contract employee must pass the written General Knowledge and Firearms Test prior to assignment. For the Firearms Qualifications they have two (2) attempts within thirty (30) days to achieve a score of 210.

B-9

OTHER CONTRACTOR RESPONSIBILITIES

a. The contractor shall maintain appropriate personnel files or records to include employee qualifications and training to accurately indicate compliance with the requirements of this contract. The filing system shall be maintained by employee name and shall be in alphabetical order.

b. The contractor shall submit to the COTR the SSA-4072, Contract Guard Duty Register, every Monday or the next business day when a Federal Government holiday falls on a Monday. The report shall indicate hours worked by security officers and supervisors. This report will be used by the Government to verify compliance with the work hour requirements of the contract.

c. The contractor shall maintain a Daily Operation Log, SSA-4075, and all Offense/Incident Reports, GSA 3155, as described in the SGIM, in the AQTSC. The Contractor shall ensure that these reports are completed timely and accurately and are submitted within 24 hours to the Government.

d. The project manager shall be available by telephone to the COTR on a continuous 24-hour basis. This point of contact and telephone number(s) shall be provided to the CO and the COTR within ten (10) days of the contract award date. The person designated as the point of contact must have full authority to represent the contractor. Any changes to the point of contact and/or the telephone number(s) shall be provided to the CO and COTR not later than twenty-four (24) hours preceding the effective date of the change.

e. The contractor shall not remove or transfer contractor personnel, cleared and assigned to work on this contract, to another contract or location without prior notice to the COTR. The contractor shall provide the COTR the reporting date of all new hires.

f. The project manager shall notify the COTR of all instances when any contractor officials/representatives above the project manager are onsite. Notification shall be prior to the visit. There shall be no exceptions.

g. On-Site supervisor shall perform uniform inspections on a daily basis to ensure personnel are well groomed and uniforms are clean, neatly pressed, and officers are in possession of assigned equipment and credentials. Any officers not meeting stringent uniform requirements and credentials will not be allowed to work and a replacement officer shall be immediately assigned to the vacant post.

h. The contractor shall be required to develop and maintain a database of all contract staff documenting training certifications and training dates. Support documentation shall be maintained by the project manager and available to the COTR for review. Support documentation shall consist of contractor training examinations, initial written examinations prior to contract assignment, in-service examinations, and any and all training contract staff may receive for assignment to the contract and during assignment on this contract.

i. The contractor shall ensure that none of its employees conducts union business at SSA AQTSC facility.

B-10

CONTRACTOR QUALITY CONTROL

Adequate and consistent quality control is an essential component of successful contract performance. The contractor shall adhere to its Quality Control Program. The Quality Control Program shall include, but not be limited to, the following areas:

a. A description of the type, level, and frequency of inspections performed by the contractor's Quality Control Monitors (not routine inspections performed by contract supervisors as part of their normal duties).

b. Quality Control Inspection Check Lists used to conduct inspections which include, as a minimum, checks of: equipment, uniform and appearance; attendance and/or compliance with SSA Form 4072, Sign-in/Sign-out procedures; knowledge of and adherence to Duty Book requirements; knowledge of and adherence to screening equipment operating procedures; possession of certification; possession of required licenses and permits; current firearms qualifications and overall performance.

c. A description of the contractor's employee reward/incentive program and the contractor's discipline procedures, used when either superior or deficient performance is noted by the contractor's Quality Control Monitors or by the Government.

d. Quality Control Inspection Reports shall be prepared by the approved Quality Control Monitors and remain on file at the contractor's facility in sequence by inspection date for all inspections made during the entire contract period. Follow-up reports shall be prepared and maintained in the above manner. The contractor shall make these reports available to the CO or COTR upon request. The CO or COTR may also request a copy of each inspection report to be forwarded at the time it is prepared. The contractor shall brief the COTR of any serious problems or deficiencies noted during an inspection and shall inform the COTR of all actions taken or planned to resolve the problem.

e.

The contractor's Quality Control Monitors must be identified in writing by the contractor to the COTR prior to them performing any inspections under the contract. All changes in appointments shall require the same notification. The contractor shall provide revisions to its Quality Control Program to the COTR.

f.

If the contractor's performance indicates that the contractor must take additional quality control measures, the CO and COTR will meet with the contractor to discuss the contractor's performance, Quality Control Plan, and any other area of concern. The CO and COTR may request that the contractor take additional steps to improve both the overall performances of the contract and adherence to their Quality Control Plan.

g.

During annual performance evaluations, the Government shall consider the Contractor's adherence to their stated Quality Control Plan. Failure by the contractor to adhere to their stated Quality Control Plan's schedules, methods, forms, etc., may result in contractual actions being taken by the Government. The CO has the authority to negotiate and take an equitable adjustment from the contractor's monthly payment for quality control not provided.

Under no circumstances shall individuals appointed as Quality Control Monitors serve as uniformed employees working under this contract.

B-11

GOVERNMENT-PROVIDED QUALITY ASSURANCE

The Government will use all methods deemed necessary to ensure that the contractor's employees are in a constant state of awareness and readiness. These methods may include surveys of building tenants regarding the guards' performance, including the guards' professionalism, courtesy, and knowledge of their assigned duties.

In the event a serious breach of assigned duty by the contractor's employee(s) is identified during a quality control exercise, the CO and/or COTR shall immediately contact the contractor to discuss the Government's findings and the steps the contractor will take to correct the problem(s).

B-12

CONTRACTOR START-UP REVIEW

The contractor is required to attend a post-award conference at no cost to the Government. The post-award conference will be held at the SSA, Albuquerque Teleservice Center, 500 Lead Street, SW, Albuquerque, New Mexico 87102 or at an alternate location designated by the CO or his/her authorized representative. This post-award conference will be conducted before the commencement date of service to be performed. The contractor must be prepared to discuss in depth, his progress and plans for meeting the specifications of the contract.

Immediately after award of the contract and before performance, the contractor’s representatives and the COTR shall make on-site in-depth review of the total job requirements to include, but not be limited to the following:

a.

The general type of work to be performed;

Post Orders;

Policy and specific procedures for responding to emergency alarms, bomb threats;

d.

Floor plans and area maps of the facility which depict emergency evacuation routes, the location and type of each fire alarm.

e.

Location of utility cut-off valves or switches, utility system controls, and special instructions pertaining to security controls. (During emergencies security guards may be required to perform simple emergency-related functions that activate or deactivate building systems such as circuit breakers/switches: and plumbing valves/switches).

e.

The Occupant Emergency Plan, including a detailed review of the exact responsibility of each guard during emergency evacuations and Shelter in Place emergencies.

f.

Requirements for contract security officer eligibility such as fingerprint charts, health certificates, and personal history statements.

B-13

CONTRACTOR PERFORMANCE REVIEWS AND REPORTS

The contractor performance reports for this contract will be prepared using the National Institutes of Health Contractor Performance System. Interim contractor performance reports and a final contractor performance report summarizing the performance evaluation for the entire contract period will be prepared. The contractor should review FAR Subpart 42.15, entitled Contractor Performance Information.

SECTION C - CONTRACT CLAUSES

C-1 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS

(OCT 2008)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights-

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Government-wide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to the Contract Disputes Act of 1978, as amended (41 U.S.C. 601-613). Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies(or electronic invoice, if…